Wonderful products. The deoderants work for all the men in my family, including partner and teenage boys! I'm so grateful to have a natural product that doesn't have all the concerning ingredients, bu... Toon meer
Bedrijf heeft geantwoord
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I bought the shampoo, conditioner, body wash and deodorant for my husband, and he was genuinely impressed. He said they were unlike any products he’s used before, and the quality really stood out.... Toon meer
Bedrijf heeft geantwoord
Ordered from this company, it is past the window when it is supposed to arrive and it hasn't even shipped yet. They are spamming me with surveys to review products I haven't even received, and spammi... Toon meer
Bedrijf heeft geantwoord
We received our Manly order yesterday. My son loves the smell and after first use has proclaimed them great! We appreciated the little extra's in the package (body buffer, scalp scrubber & cooling wi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
I started Manly to make a real difference in men’s daily routines — most supermarket products are full of harsh chemicals that cause irritation, dryness, and breakouts. Our mission is to create natural men’s hygiene and grooming products that actually work — from body wash, shampoo, conditioner, and deodorant to targeted solutions for acne, dandruff, and body odour. By using high-quality botanicals instead of cheap fillers, we help men (and the mums, partners, and families who often buy for them) feel confident in their own skin. Manly is more than just a shower brand — it’s about giving guys simple, effective, and trustworthy products they’ll actually use every day. – Callum Founder of Manly
Contactgegevens
Australië
- help@usemanly.com
- www.usemanly.com.au
4,1
Goed
366 reviews
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Heeft 88% van zijn negatieve reviews beantwoord
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Delivered incorrect products and Customer Service is Non Existent.
I am posting this here as it seems responses to negative reviews here are actually forthcoming rather than direct attempts to contact Usemanly. I have been using Manly for a little over a year, this is the first major problem I have had, the customer service is NON-EXISTENT.
I ordered 4xBall Deodorant on my normal subscription (order #71005). I was delivered 4xnormal deodorant (underarm).
I emailed the “help” email address (listed on the invoice and the website) on 26/04/2026 and the 30/04/2026, with the details of the problem (including photos of incorrect products delivered). I have not had a response to either email.
On the 08/05/2026, I used the contact form on the website, advising of the issue and have still not had any response.
There is no phone number listed for customer service.
All I want is the correct products to be delivered. The next step after this will be reporting to ACCC and NSW Department of Fair Trading.
13 mei 2026
Review zonder uitnodiging
Antwoord van Usemanly
Hi Matthew,
I’m genuinely so sorry for this experience. After being a customer with us for over a year, you should never have been left feeling ignored, especially after receiving the wrong products and making multiple attempts to contact us. I completely understand your frustration and disappointment.
I’ve checked into this and we did respond to your previous emails, but I’m very sorry if those responses did not come through or were never received on your end. I understand how frustrating that would have been, especially while trying to get this resolved. We have also sent you another email regarding this.
Receiving 4 incorrect deodorants instead of the Ball Deodorants you ordered is a major mistake on our end, and I’m truly sorry for the inconvenience this caused you.
I can also confirm that we have processed a refund for the incorrect order. We have also escalated and processed a complete Hygiene Kit to be sent out to you as an apology and to help make this right.
We really appreciate you bringing this to our attention and giving us the opportunity to make this right. Again, I’m deeply sorry for how this was handled.
Callum,
Founder, Manly
This company is a fake
This company is a fake! They have taken an image from another brand (Melvory) where they have the founder posing in front of post office bags of the orders that they packed and used AI to replace that founder In the photo! So fake! If a business does this, they cannot be trusted! What else are they faking!
13 mei 2026
Review zonder uitnodiging
Smells divine
My son loves the products, I love their perfume. The order and delivery process was efficient.
12 mei 2026
Review zonder uitnodiging
Antwoord van Usemanly
Hi there,
Thank you so much for sharing this. We’re really glad your son is loving the products and that you’re enjoying the scent as well.
It’s also great to hear the ordering and delivery process went smoothly for you. We work hard to make the whole experience easy from start to finish.
We truly appreciate your support.
Callum,
Founder, Manly
My sons love it
My sons love it. And it smells great. Very well packaged and presented.
17 april 2026
Review zonder uitnodiging
Antwoord van Usemanly
Hi Jennifer,
Thank you so much for sharing this. We love hearing that your sons are enjoying the products and that the scent has been such a hit.
It’s also really nice to hear the packaging and presentation stood out to you. We want it to feel exciting to receive and something they’re proud to use.
We truly appreciate your support and for choosing Manly for your family.
Callum,
Founder, Manly
Brought for hubby and son in-law both…
Brought for hubby and son in-law both happy
20 december 2025
Review zonder uitnodiging
Antwoord van Usemanly
Hi there,
Thank you so much for sharing this. We love hearing that both your hubby and son in-law are happy with the products. That’s always a great sign when it’s a hit across the family.
We really appreciate your support and hope they continue enjoying the range.
Callum,
Founder, Manly
Impossible to cancel a subscription
Impossible to cancel a subscription.
Don’t use this company under any circumstances..
Unfair trade practices have been employed
Further to the above, there is no clear Subscription option. Only contact via email. There is no phone number.
It required 3 emails to cancel. The first option emailed forced us into chasing around the web site in circles. Second email, not much better.. third email arranged cancelation . It needs to be a simple process.
Calum , happy to edit my review if you can show a more streamlined and functional option
6 mei 2026
Review zonder uitnodiging
Antwoord van Usemanly
Hi Dean,
I’m really sorry to hear this, and I completely understand your frustration. It should never feel impossible to cancel a subscription, and we’re sorry this has been your experience.
You can absolutely cancel or manage your subscription anytime through your customer portal, and if you ever have trouble accessing it, our team can help directly as well. There’s no lock in or obligation to continue.
We take feedback like this seriously and genuinely appreciate you raising it. If you’re open to it, please reach out to us so we can look into your account and resolve this properly for you.
Callum,
Founder, Manly
Be caraeful
Be caraeful. If you buy from their website, they sign you up to a subscription
4 mei 2026
Review zonder uitnodiging
Antwoord van Usemanly
Hi Jason,
I’m really sorry to hear this, and I completely understand why it would feel frustrating. No one wants to feel like they’ve been signed up to something they didn’t intend to. I’m also sorry if this wasn’t clear on your end, that shouldn’t have caused any confusion.
If this has happened to you, you can absolutely cancel at any time, there’s no lock in or ongoing commitment. You can also cancel or manage your subscription anytime through your customer portal, or just reach out to us and we’ll take care of it straight away for you.
We genuinely want this to be a positive experience and really appreciate you giving us the chance to fix it.
Callum,
Founder, Manly
I had a similar experience where I…
I had a similar experience where I ordered what I thought was an entire kit as it was advertised on the website, and I only got a body wash and a deodorant. Meanwhile, I paid the price of what was advertised as an entire kit. There were also free gifts advertise, which I did not receive. When I contacted the company they gave me whatever bullshit explanation and that was the end of it. The advertising/marketing is misleading and it makes me wonder if their products are even legitimate.
These products are also extremely expensive. The marketing should not be this misleading in the customer service should be better.
19 maart 2026
Review zonder uitnodiging
Antwoord van Usemanly
Hi Jessica,
I’m really sorry reading this. I completely understand how frustrating it would be to feel like you didn’t receive what was advertised, especially when it comes to kits and free gifts. That’s not the experience we want anyone to have, and I’m sorry you felt dismissed when you reached out.
We take this kind of feedback seriously, especially around how our products are presented and communicated. It should always be clear what’s included, and if that wasn’t the case here, that’s on us.
We’ve reached out to you directly to look into this further. If you could please respond with your order details, we’d really appreciate the chance to properly review what happened and resolve your concerns.
We genuinely want to make this right for you.
Callum,
Founder, Manly
They are nice products
They are nice products ! They have great deals!!
2 mei 2026
Review zonder uitnodiging
Antwoord van Usemanly
Hi Sheza,
Thank you for sharing this, we really appreciate it. It’s great to hear you’re enjoying the products and finding good value in them as well.
We’re always working to keep things effective and fairly priced, so feedback like this means a lot.
Thanks again for your support.
Callum,
Founder, Manly
I purchased this for my grandson for…
I purchased this for my grandson for Christmas. As a teenager i hoped that this would help him. He loves it and so have purchased again
1 mei 2026
Review zonder uitnodiging
Antwoord van Usemanly
Hi Margaret,
Thank you so much for sharing this. We love hearing that your grandson is back for a second time and still loving it. That’s the best kind of feedback.
It’s great to know the scent is hitting the mark and keeping him feeling fresh all day. That’s exactly what we aim for.
We really appreciate your support and for choosing Manly again.
Callum,
Founder, Manly
We had a little issue in the beginning…
We had a little issue in the beginning with backorder on products but once I received everything my boys fell in love with the Manly deondorant, body wash, shampoo, conditioner, body scrubber and scalp scrubber. They use the products every day.
17 april 2026
Review zonder uitnodiging
Antwoord van Usemanly
Hi Layla,
Thank you so much for sharing this, and I’m really sorry again about the backorder at the beginning. We know how frustrating it is to place an order and then have to wait longer than expected, especially without having everything arrive straight away. That’s not the experience we want for you, and we’re continuing to improve our stock planning so this doesn’t keep happening.
We really appreciate your patience while we worked through that, and it means a lot that you stuck with us.
It’s great to hear your boys are now loving the full range and using it every day. That’s exactly what we hope for, products they actually want to use without being told.
Thanks again for your support and for having Manly in your home.
Callum,
Founder, Manly
I brought Manly for my grandson
I brought Manly for my grandson, this is his second time and he absolutely loves it, The smell is fresh and it keeps him smelling nice all day.
15 april 2026
Review zonder uitnodiging
Antwoord van Usemanly
Hi Myree,
Thank you so much for sharing this. We love hearing that your grandson is back for a second time and still loving it. That’s the best kind of feedback.
It’s great to know the scent is hitting the mark and keeping him feeling fresh all day. That’s exactly what we aim for.
We really appreciate your support and for choosing Manly again.
Callum,
Founder, Manly
I purchased this for my son and loved…
I purchased this for my son and loved its effect so much that I purchased the bundle a second time!
23 april 2026
Review zonder uitnodiging
Antwoord van Usemanly
Hi there,
Thank you so much for sharing this. Hearing that you loved the results enough to come back and purchase again really means a lot to us.
That kind of trust, especially when it comes to products for your son, is something we don’t take lightly. We’re so glad it’s been working well for you both.
We truly appreciate your support and for coming back for a second order.
Callum,
Founder, Manly
Scammed
Starting to suspect that I have been scammed! I placed an order in March! It’s showing as “label created” when I track it but it has never left the warehouse! I have sent reversal emails and have received zero communication from Manly!
Do not waste your money!
19 maart 2026
Review zonder uitnodiging
Antwoord van Usemanly
Hi Vedrana,
I’m really sorry you’re feeling this way. I completely understand why you’d be concerned seeing “label created” for that long with no movement, especially after reaching out and not getting a response. That’s incredibly frustrating and it’s not the experience we want you to have.
We are absolutely not a scam, but we have clearly let you down here with communication and visibility on your order, and that’s on us. You shouldn’t be left guessing what’s going on.
If you’re open to it, please send us an email with your order details and we will look into this immediately and give you a clear, honest update on what’s happening and how we’re going to resolve it.
I’m genuinely sorry for the stress this has caused. We’d really appreciate the chance to make this right for you.
Callum,
Founder, Manly
Don’t order
Don’t order! They can’t handle the demand for their expensive products. Very disappointed, was exited to try them but it takes too long to get.
15 april 2026
Review zonder uitnodiging
Antwoord van Usemanly
Hi Veronica,
I’m really sorry about this. I can completely understand how frustrating it is to be excited to try something and then be left waiting. That’s a let down, and I get why you’d feel disappointed.
We’re not okay with leaving people in that position. If you’re open to it, please send us an email with your order details and we’ll jump on it straight away and sort it properly for you.
I really appreciate you calling it out, and I’d genuinely like the chance to turn this around for you.
Callum,
Founder, Manly
Been over a month and no update…
Been over a month and no update regarding shipment. Contacted two weeks ago & was told they are experiencing ‘high demand’ & will be shipping as soon as possible. Another 2 weeks. Nothing still. Though their website says ‘preparing package’ with my original buy date. Ridiculous.
14 april 2026
Review zonder uitnodiging
Antwoord van Usemanly
Hi there,
I’m really sorry about this. Waiting over a month with no real update is incredibly frustrating, especially after being told it would be sorted and then hearing nothing again. I completely understand why you’re upset.
That kind of delay and lack of clear communication isn’t acceptable, and it’s not the experience we want you to have.
If you could please send us an email with your order details, we’ll look into this properly and give you a clear, honest update on where things are at and what happens next.
I really appreciate you calling this out, and I’d like the chance to fix it for you.
Callum,
Founder, Manly
The products themselves are good
The products themselves are good. But the last 2 orders I have had I have been told "lost by courier". Very frustrating.
14 april 2026
Review zonder uitnodiging
Antwoord van Usemanly
Hi Prue,
Thank you for your patience, and I’m really sorry for the frustration this has caused. Having two orders marked as lost by the courier is incredibly disappointing, and I completely understand how frustrating that would be.
I can confirm that your order has been escalated on our end, and a replacement has already been sent out to you. We’ve also flagged this with the courier to help prevent this from happening again.
That said, you shouldn’t have to deal with this more than once, and we take that seriously. We’ll continue to monitor this to make sure your replacement reaches you without any further issues.
We really appreciate you sticking with us and for your understanding.
Callum,
Founder, Manly
Antwoord van Usemanly
Hi Allan,
Thank you for sharing this, I really appreciate it. It’s great to hear the body wash is working well and doing exactly what you need it to.
We’ve put a lot of focus into making sure it cleans properly without being harsh on the skin, so it’s always great to hear that coming through in real use.
Thanks again for giving Manly a go and for your support.
Callum,
Founder, Manly
Really great shampoo & conditioner
Really great shampoo & conditioner. My difficult son is very happy to use this product. Leaves his hair soft and clean. Actually thanked me (!) Nice, subtle, non- chemical, natural scent. Mum tested on her super sensitive scalp with coloured, ageing hair - mum loves it too. Dad got in on the act and now wants to use it. Please introduce a 1ltr bottle so we cut back on shipping costs and environmental impact.
8 april 2026
Review zonder uitnodiging
Antwoord van Usemanly
Hi Kerri,
This is such a great one to read, thank you. When a “difficult” son is happy to use it and even says thank you, that’s a huge win.
We also love that it’s become a bit of a family product. Mum and Dad getting involved is something we hear more and more, and it’s great to know it’s working well even on sensitive, coloured hair.
We really appreciate the note about larger bottles too. It makes a lot of sense from both a cost and environmental point of view, and it’s something we’re actively looking at as we grow.
Thanks again for your support and for sharing your experience.
Callum,
Founder, Manly
Disappointing Experience!!!
Disappointed to say the least. Was excited to try these products and purchased through the Facebook promo.Signed up for a two monthly subscription. Subscription number #28369846546.
First order was made on Feb 25 2026 Order #59665. I ordered two of what I thought was a complete hygiene pack for my partner and also my 17 year old nephew, who is on the Autism Spectrum. Upon receiving the order on Monday 9 th March, I discovered that it was only the body wash and deodorant pack with FREE GIFTS of cooling wipes, scalp scrubber and body buffer ( no body buffer was in box) NO SHAMPOO AND CONDITIONER! The picture on the site showed shampoo, conditioner along with the body wash and deodorant with the FREE GIFTS. The picture on the site is very misleading and should only show what you will be getting in the order.
I contacted MANLY SUPPORT on Monday 9th March to inform them on missing body buffer and that I thought I had ordered the shampoo/conditioner as well, due to the picture on the site. On March 10 I was as instructed to take a photo of the box and what was inside it, as evidence that the body buffers were missing. Then on March 11 was given an apology about the missing buffer and told that a replacement would be organised and sent out. I informed them that I wanted to cancel the subscription, and went on the site and cancelled it. Subscription was cancelled on March 12 th and I was notified via email that it had been.
Didn't think any more about it until I received a notification from Australia Post on 2 April saying that another order was being prepared from MANLY and would be delivered Friday 10- Monday 13th April. I have reached out to MANY SUPPORT again to let them know that I had definitely cancelled the subscription and provided screenshots of the emails I had sent previously. No money has left my account as of yet, as I have DELETED my card from the SHOP APP. I also haven't heard back from MANLY SUPPORT about this supposed 'new order' yet.
I wish I had seen these other reviews on here before making the order in the first place.
If any money comes out of my account, I will be contacting ACCC and forwarding my complaints to them.
DO BETTER MANLY!
25 februari 2026
Review zonder uitnodiging
Antwoord van Usemanly
Hi Suzanne,
I’m genuinely sorry reading this. I can completely understand how frustrating and upsetting this whole experience has been, especially with the confusion around what was included in your order, the missing item, and then seeing another order being prepared after you had already cancelled. That’s a lot to deal with, and it’s not acceptable.
You’re absolutely right to expect that what’s shown on the website clearly reflects what you’re purchasing. If that wasn’t clear and led you to believe shampoo and conditioner were included, that’s on us and we need to do better there. The missing body buffer should also have been handled quickly and properly without any back and forth.
The most concerning part here is the new order notification after your subscription was cancelled. That should not be happening, and I completely understand why that would raise alarm bells. Please rest assured we are taking this seriously and will be reviewing your account and order history in full to make sure no further orders or charges go through.
If you could please send us a direct email with your order number and screenshots again, we will prioritise this immediately and provide you with a clear resolution. If anything has been processed in error, we will correct it.
I’m truly sorry this has been your experience. You’ve taken the time to explain everything clearly and you deserved a much smoother and more transparent process from us.
Callum,
Founder, Manly
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