Visited V12 Sports and Classics in Stoke-on-Trent to look at a car. The atmosphere at the dealership was pleasant, and everyone was approachable, making it easy to ask questions. Rich was very helpful... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieMeir Heath Garage, ST37PG Stoke-On-Trent, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Great service from start to finish jack was very informative and helpful and took car on test drive got everything ready while we waited so we could drive it away same day
Bedrijf heeft geantwoord
Aftersales complete joke do not buy warranty sat on phone 3 days running for 1hr each day (your call will be ansewered in order) sales pick up imediatly but tgen put uou back on hold e mails unanswer... Toon meer
Bedrijf heeft geantwoord
Changed my review here. Initially I thought I was running into the odd issue. However they had some great staff that sorted the potential issues. Sophie Key in particular should be getting promote... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
V12 Sports and Classics are the UK’s fastest growing, independently owned Used Car Supermarket and sell the best quality used cars at the lowest prices in the UK! Hinckley | Wolverhampton | Stoke-on-Trent | Worksop
Contactgegevens
Meir Heath Garage, ST37PG, Stoke-On-Trent, Verenigd Koninkrijk
4,2
Goed
979 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
James was great and made the experience…
James was great and made the experience go smoothly and without any concerns.
1 maart 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Stoke
Hi Alex, thank you for the fantastic review and five-star rating! We're delighted to hear that James provided you with a smooth and worry-free experience. Your feedback means a lot to us, and we’ll make sure to pass on your kind words to James. Best regards, V12 Sports and Classics Stoke-on-Trent.
Great experience
Great experience. Too many people to thank from finance team( Lux & Joel) to the sales ( James for service and Jack for the pizza.) Thanks V12
gentlemen
28 februari 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Stoke
Hi Sara, thank you for your fantastic review and five-star rating! We're delighted to hear you had such a positive experience at V12 Sports and Classics Stoke-on-Trent. Your kind words about Lux, Joel, James, and Jack are greatly appreciated, and we’ll be sure to pass on your thanks to them. We look forward to seeing you again in the future!
Antwoord van V12 Sports And Classics - Stoke
Thank you for your fantastic review and five-star rating, Charlotte. We're delighted to hear you found our service helpful and easy. Your kind words mean a lot to us. Best regards, V12 Sports and Classics Stoke-on-Trent.
Great service by Ammar on my new pcp…
Great service by Ammar on my new pcp for my nissan qashqai
21 februari 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Stoke
Thank you for the fantastic review, Lal. We are thrilled to hear that Ammar provided great service while assisting you with your new PCP for your Nissan Qashqai. We hope you enjoy your new car, and we look forward to welcoming you back to V12 Sports and Classics Stoke-on-Trent in the future!
Professional dealership customer service outstanding
Jack looked after me really professional. want to also thank steve and the team happy doing business will be back in the future 100%
21 februari 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Stoke
Hi Ellis, thank you for your fantastic review and five-star rating! We are delighted to hear that Jack, Steve, and the team provided you with professional and excellent service. We truly appreciate your kind words and look forward to welcoming you back to V12 Sports and Classics Stoke-on-Trent in the future. Best regards!
Excellent Customer Service
We purchased a Ford Kuga ST Line X PHEV on the 31st January. The service was fantastic! We only came to have a look around and even though they were incredibly busy, they made us feel welcome and let us get a closer look at some cars. Amazingly after a while deciding and negotiating 😉 We drove away that day with the car. They even stayed open late to get the deal done. Thanks to the whole team in that day, special mention to Ammar for being patient with us and to Greg for even offering to buy in a pizza for our son. Couldn't have been happier with the service. Greg, look after that Cosworth if you buy it 😁😉
31 januari 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Stoke
Hi Simon, thank you for your wonderful review and five-star rating! We are thrilled to hear about your fantastic experience at V12 Sports and Classics Stoke-on-Trent. It's great to know that Ammar and Greg went above and beyond to ensure you felt welcome and supported throughout your purchase. We will certainly share your kind words with the team. Wishing you many enjoyable journeys in your Ford Kuga ST Line X PHEV, and we'll remind Greg to take good care of the Cosworth if he decides to go for it! Best regards, V12 Sports and Classics Stoke-on-Trent.
Don't pay the holding deposit
Avoid paying the holding deposit if you can . They say it's fully refundable. It took me a lot of hassle to get it back. First I was promised that it was going to be refunded. It didn't. I asked again over the phone. I was told it had been processed and should have arrived on my account in 2 days. It didn't. I emailed. No reply. I emailed again. No reply again. Left a negative review here. Called them liers and scammers. I got a response within hours. Jordan saved the day, but the 1 star rating remains. Being lied to by two separate person suggests this was not a one off situation.
3 februari 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Stoke
Thank you for your feedback. I want to reassure you that our reservation fee is always fully refundable, and we are genuinely sorry if there has been a delay on this occasion. This isn’t the level of service we aim to provide. I’ve asked our team to prioritise this, and someone will be in contact with you as soon as possible to resolve the refund and make sure everything is put right. Thank you for your patience, and again, our sincere apologies for the inconvenience caused.
Great experience.
Great experience.
Seyyed was very helpful and absolutely over the moon with Tesla we bought
16 februari 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Stoke
Hi James, thank you for the fantastic review and five-star rating! We are thrilled to hear about your great experience at V12 Sports and Classics Stoke-on-Trent and delighted that Seyyed was able to assist you. Enjoy your Tesla, and we hope to see you again in the future! Best regards, V12 Sports and Classics Stoke-on-Trent.
Well presented company staff where…
Well presented company staff where great , very pleased with my car purchase today , other companies try to keep you hanging around for a long time but was happy to be all done in around an hour
15 februari 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Stoke
Hi Brett, thank you for your wonderful review and five-star rating! We are thrilled to hear you were pleased with your car purchase and that our team provided a swift and efficient service. Your kind words mean a lot to us, and we hope you enjoy your new car. Best regards, V12 Sports and Classics Stoke-on-Trent.
James was very helpful,they offered me…
James was very helpful,they offered me a fair deal on my part exchange…brilliant service
14 februari 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Stoke
Hi Bogdan, thank you for your fantastic review and five-star rating! We're delighted to hear that James provided brilliant service and you were happy with the fair deal offered on your part exchange. We look forward to welcoming you back to V12 Sports and Classics Stoke-on-Trent in the future!
3 months of HELL
Ongoing issues still not resolved after nearly 3 months. Same script response every time you call them.
Absolute joke of a garage that even has a review page on FB that’s not connected to them. Once they have your money, the customer service disappears with it. AVOID AT ALL COSTS.
14 februari 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Stoke
Thank you for sharing your experience. We never want any customer to feel unheard or unsupported, and we understand how frustrating it can be when things don’t go as expected.
Please be assured that we do take concerns like yours very seriously. Whenever an issue is raised, we carry out a thorough and fair investigation in line with consumer rights guidance.
This includes reviewing all evidence carefully. While we can’t discuss the details of your case publicly, we want to reassure you that we remain committed to doing what’s right for our customers. Our team is here to help, and if you would like to continue the conversation directly, we are more than willing to talk things through and offer support.
Thank you again for taking the time to leave your review.
James was fantastic
James was fantastic, Super friendly, helpful and extremely knowledgeable. I would highly recommend V12
8 februari 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Stoke
Thank you for the wonderful review, Clarke. We’re delighted to hear that James provided you with a fantastic experience. Your kind words about his friendliness, helpfulness, and knowledge mean a lot to us. We truly appreciate your recommendation and look forward to welcoming you back to V12 Sports and Classics Stoke-on-Trent in the future!
Visited V12 Motors this morning in…
Visited V12 Motors this morning in Stoke. Had a few issues that Seyyed and Steven ironed out straight away. Great service and price , with plenty of optional extras discussed. Happy customer on way home in my new car.
7 februari 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Stoke
Thank you for your fantastic review, David. We’re delighted to hear that Seyyed and Steven were able to assist you promptly and that you are happy with the service and price. We hope you enjoy your new car and look forward to welcoming you back to V12 Sports and Classics Stoke-on-Trent in the future!
Wealth with James- would use the…
Wealth with James- would use the company again 100%
5 februari 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Stoke
Thank you for your review and five-star rating, Robert. We're thrilled to hear you had such a positive experience with James and appreciate your kind words. We look forward to welcoming you back to V12 Sports and Classics Stoke-on-Trent in the future!
A very easy sales experience.
A very easy sales experience.
The salesman (James) wasn’t pushy at all which was a relief.
All done in less than 2 hours.
Good experience from start to finish.
31 januari 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Stoke
Hi Phil, thank you for your fantastic review and five-star rating! We're delighted to hear you had a smooth and enjoyable sales experience at V12 Sports and Classics Stoke-on-Trent. It's great to know James provided a professional and pressure-free service. We truly appreciate your feedback and look forward to assisting you again in the future. Best regards, V12 Sports and Classics Stoke-on-Trent.
Amazing service James was wonderful…
Amazing service James was wonderful very helpful.
28 januari 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Stoke
Thank you for the five-star review, BujBoy. We're delighted to hear you had an amazing experience at V12 Sports and Classics Stoke-on-Trent. We will pass on your kind words to James.
Excellent Customer service from Saeed.
Excellent Customer service from Saeed.
He went above and beyond to get me the car I wanted.
Thank you for your assistance
25 januari 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Stoke
Hi Kev, thank you for your fantastic review and five-star rating! We are delighted to hear about the excellent customer service you received from Saeed. It’s wonderful to know he went above and beyond to assist you in finding the car you wanted. We’ll be sure to pass on your kind words to him. Best regards, V12 Sports and Classics Stoke-on-Trent.
Great customer service James was really…
Great customer service James was really helpful
25 januari 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Stoke
Thank you for the fantastic review, Aaron. We are delighted to hear that you received great customer service and found James to be really helpful. Your kind words are much appreciated, and we look forward to welcoming you back to V12 Sports and Classics Stoke-on-Trent in the future.
Brilliant staff not pushy and very…
Brilliant staff not pushy and very helpful and knowledgeable, could of pushed us to more of an expensive car but recommended a car that suited our needs better, great experience and it’s the second time we’ve bought from them, well done team, especially jack and Ammar who looked after us
25 januari 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Stoke
Hi Lee, thank you for your fantastic review and five-star rating! We're thrilled to hear that you had another great experience with us at V12 Sports and Classics Stoke-on-Trent. It's wonderful to know that Jack and Ammar provided helpful and knowledgeable service, ensuring you found the car that best suited your needs. We truly appreciate your continued trust in us and look forward to welcoming you again in the future. Best regards, V12 Sports and Classics Stoke-on-Trent.
James was very pleasant and…
James was very pleasant and experienced. Great experienced overall. Thanks
15 januari 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Stoke
Hi Lee, thank you for your fantastic review and five-star rating! We're thrilled to hear you had a great experience with us and that James provided pleasant and knowledgeable service. We’ll be sure to share your kind words with him. Best regards, V12 Sports and Classics Stoke-on-Trent.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.