Visited V12 Sports and Classics in Stoke-on-Trent to look at a car. The atmosphere at the dealership was pleasant, and everyone was approachable, making it easy to ask questions. Rich was very helpful... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieMeir Heath Garage, ST37PG Stoke-On-Trent, GB
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Lees wat reviewers zeggen
Great service from start to finish jack was very informative and helpful and took car on test drive got everything ready while we waited so we could drive it away same day
Bedrijf heeft geantwoord
Aftersales complete joke do not buy warranty sat on phone 3 days running for 1hr each day (your call will be ansewered in order) sales pick up imediatly but tgen put uou back on hold e mails unanswer... Toon meer
Bedrijf heeft geantwoord
Changed my review here. Initially I thought I was running into the odd issue. However they had some great staff that sorted the potential issues. Sophie Key in particular should be getting promote... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
V12 Sports and Classics are the UK’s fastest growing, independently owned Used Car Supermarket and sell the best quality used cars at the lowest prices in the UK! Hinckley | Wolverhampton | Stoke-on-Trent | Worksop
Contactgegevens
Meir Heath Garage, ST37PG, Stoke-On-Trent, Verenigd Koninkrijk
4,2
Goed
980 reviews
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Heeft 98% van zijn negatieve reviews beantwoord
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Sold a potential death-trap!
Bought a used car from v12's Stoke dealership.
Despite being assured of its quality and the supposedly rigorous testing it had undergone before sale, it has had a wealth of major problems, including PHEV battery and handling.
Took it to a garage to discover that the handling issues were due to the 2 main bolts that hold the suspension to underside of car had not been put in properly and were completely loose. The garage were shocked that this hadn't been picked up. They said multiple times that it was just a matter of time until one of the bolts came out while driving, potentially causing a fatal crash.
The other problems with the car make it virtually useless as a hybrid (which was its main selling point). All in all, I wish I had never bought the car.
19 juli 2025
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Stoke
We are sorry to hear about your experience with the vehicle purchased from V12 Sports and Classics Stoke-on-Trent.
If you have not done so already, we encourage you to contact our Aftersales team directly so we can investigate this matter further.
Kind regards,
V12 Sports and Classics
Ammar and Steve
Ammar and Steve
Great pair of top lads, who made buying my new precious an enjoyable and fulfilling experience, from start to finish.
Had to phone a bit extra as Snow stopped me getting over on the correct date, but they did this without any pressure, and without asking for any further holding deposit.
Process of handover took quite a while.., but only because my mate and I spent ages chatting with them and the rest of the team.
Very satisfied with the whole set up.
Mark
12 januari 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Stoke
Hi Pask, thank you for your fantastic review and five-star rating! We’re thrilled to hear that Ammar and Steve made your car-buying experience enjoyable and fulfilling from start to finish. It’s great to know that despite the weather challenges, everything was handled smoothly without any pressure. We’ll be sure to pass on your kind words to the team. Wishing you many happy miles in your new car! Best regards, V12 Sports and Classics Stoke-on-Trent.
Very good place
Very good place, good prices and helpfull people to get you a good deal
10 januari 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Stoke
Thank you for your kind review and five-star rating, Andrew. We're delighted to hear that you found our team helpful and our prices competitive. It's wonderful to know we could assist you in securing a good deal. Best regards, V12 Sports and Classics Stoke-on-Trent.
Antwoord van V12 Sports And Classics - Stoke
Hi C Smith, thank you for your 5-star review! We're delighted to hear that James provided you with kind and excellent service. We’ll be sure to share your kind words with him. Best regards, V12 Sports and Classics Stoke-on-Trent.
Good experience overall
Good experience overall. Good part exchange allowance, car was pretty well presented for collection, though some dirty marks on the seats hadn't been cleaned off. Took a long time to complete the sale on collection day, and as it was an EV it would have been nice for the car to be fully charged for collection. Would buy from here again though.
24 april 2025
Antwoord van V12 Sports And Classics - Stoke
Hi Scoot, thank you for your five-star rating and detailed feedback. We’re delighted to hear you had a good overall experience and appreciated the part exchange allowance and car presentation. We apologise for the minor oversights with the seat cleaning and the EV charging; your comments are valuable and will help us improve. We’re glad to know you’d consider buying from us again, and we look forward to welcoming you back in the future. Best regards, V12 Sports and Classics Stoke-on-Trent.
Antwoord van V12 Sports And Classics - Stoke
Hi Callum, thank you for your review and great rating! We're thrilled to hear that you received 10/10 service at V12 Sports and Classics Stoke-on-Trent. Your feedback is greatly appreciated, and we hope to see you again in the future. Best regards, V12 Sports and Classics Stoke-on-Trent.
Excellent from start to finish
James ,Steve and the rest of the guys were amazing from start to finish ,they literally bent over backwards to help us to get finance and to buy the car we wanted
2 januari 2026
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Stoke
Thank you for your fantastic review and five-star rating, Andrew. We are thrilled to hear that James, Steve, and the rest of the team went above and beyond to assist you in securing finance and finding the perfect car. Your kind words mean a lot to us, and we hope you enjoy your new vehicle. Best regards, V12 Sports and Classics Stoke-on-Trent.
Amazing professional service
Amazing professional service. Everything explained well. Seyyed was amazing at explaining everything. He’s an asset to the company.
29 december 2025
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Stoke
Thank you for your wonderful review and five-star rating, Sukhninder. We are delighted to hear that you received such professional service and that Seyyed was able to assist you so effectively. We will be sure to pass along your kind words to him. Your feedback is greatly appreciated, and we look forward to seeing you again at V12 Sports and Classics Stoke-on-Trent.
Nice friendly calm knowledgeable…
Nice friendly calm knowledgeable salesman James, his manager Stephen and most of all the blessed brother Wahab.
Look forward to seeing you guys again.
28 december 2025
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Stoke
Thank you for the fantastic review and five-star rating, M A U. We're delighted to hear about your positive experience with James, Stephen, and Wahab. Your kind words mean a lot to us, and we look forward to welcoming you back to V12 Sports and Classics Stoke-on-Trent in the future.
Service was very good
Service was very good, friendly team. Ammar has done a great job and I would highly recommend him.
28 december 2025
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Stoke
Thank you for your review and rating, User. We're delighted to hear that you found our service very good and that Ammar made a positive impression. We will be sure to pass on your kind words to him. If there's anything we can do to earn that fifth star, please let us know. Best regards, V12 Sports and Classics Stoke-on-Trent.
Poor
Car had no fuel on it when I filled up got on motorway engine light came on phoned company straight away was told someone Wd phone me straight back three hours later I got through to someone and that after getting my mate to lift jeep on trailer phoned after sales as much use as a chocolate teapot so car sitting on drive till can find a garage to check it and also car was not valeted either
20 december 2025
Antwoord van V12 Sports And Classics - Stoke
Thank you for sharing your feedback. We’re sorry to hear about the issues you’ve experienced and the inconvenience caused.
Please be assured that we follow the correct process for resolving any concerns, and our Aftersales team is here to assist you. If you haven’t already, please contact them directly so we can arrange for the vehicle to be inspected and the issue addressed.
Customer satisfaction is very important to us, and we appreciate your patience while we work to resolve this matter.
Saeed was brilliant.
Saeed was absolutely lovely and extremely patient during my time at V12. I explained i didn’t have a good experience last time and he was accommodating and reassuring during the entire visit. He listened to the different cars I would like and give me the independence to look around and ask for any car i liked the look off, he gave me the time and space to independently look at interior of the different cars and was happy to come out for a test drive with the car I eventually did fall in love with. There was no pushing for me to purchase the car which made me feel comfortable and welcomed no matter how much time i took up of his he remained calm and was understanding of the situation. When the deal was sealed Saeed and Greg continued to be polite and extremely reassuring. Thankyou so much to Saeed especially for being so accommodating! A man who is extremely good at his job.
20 december 2025
Antwoord van V12 Sports And Classics - Stoke
Hi Caitlin, thank you for your fantastic review and five-star rating! We are delighted to hear about your positive experience at V12 Sports and Classics Stoke-on-Trent. We’ll be sure to pass along your kind words to both Saeed and Greg. Congratulations on finding a car you love, and we hope you enjoy many happy miles ahead! Best regards, V12 Sports and Classics Stoke-on-Trent.
Antwoord van V12 Sports And Classics - Stoke
Thank you for your five-star review! We're delighted to hear you had a great experience with us. Your recommendation means a lot, and we hope to see you again in the future. Best regards, V12 Sports and Classics Stoke-on-Trent.
Friendly and professional staff
Friendly and professional staff. James helped me through the whole process.
28 november 2025
Antwoord van V12 Sports And Classics - Stoke
Thank you for your review, Peter. We're delighted to hear you had a positive experience at V12 Sports and Classics Stoke-on-Trent. It's great to know that James provided friendly and professional assistance throughout the process. We appreciate your kind words and look forward to welcoming you again in the future.
Whilst the in store team were very…
Whilst the in store team were very personable, the car purchased did not have all the spec advertised online (identified at home when going through the booklet), no response yet to my correspondance.
Still no response to my email and further to the below I've been waiting a week for a £400 refund despite multiple assurances of payment.
Finally, all done.
28 november 2025
Antwoord van V12 Sports And Classics - Stoke
Hi Robin, Thank you for sharing your feedback. If you have any questions relating to the vehicle specification, please feel free to contact our Aftersales team directly. Kind regards, V12 Sports And Classics
Jack at V12 Sports and Classics in Stoke
Well what can I say about my first experience with V12 Sports and Classics (Stoke)?
From the minute I called to enquire about the vehicle to the moment I left was 5 star service. I was seen by Jack at the Stoke depot who was very knowledgeable of the cars and he was a pleasure to deal with.
If you are looking to purchase a car, then V12 Sports and Classics would certainly be the first place I would go. They have depots across the Country and V12 cannot do enough for you. Well done Jack!
Chris Ridley
29 november 2025
Antwoord van V12 Sports And Classics - Stoke
Hi Christopher, thank you for your fantastic review and the five-star rating! We're thrilled to hear that your first experience with V12 Sports and Classics Stoke-on-Trent was so positive. It's wonderful to know that Jack provided knowledgeable and exceptional service – we’ll be sure to pass on your kind words to him. We appreciate your recommendation and look forward to welcoming you back in the future. Best regards, V12 Sports and Classics Stoke-on-Trent.
Excellent Customer Service and…
Excellent Customer Service and attention transactions and dealing conveyed very simply and clearly.
29 november 2025
Review zonder uitnodiging
Antwoord van V12 Sports And Classics - Stoke
Hi Anne, thank you for your wonderful review and five-star rating! We’re delighted to hear that you appreciated the excellent customer service and clear communication during your experience at V12 Sports and Classics Stoke-on-Trent. Your feedback means a lot to us, and we look forward to welcoming you again in the future. Kind regards, V12 Sports and Classics Stoke-on-Trent.
A professional outfit with a keen attention to detail.
I travelled from Newcastle to Stoke for a new vehicle. From the initial greeting to shaking hands on the deal everything was extremely professional despite my best attempts to acquire the car for nothing! Very organised, slick and with attention to every detail. I highly recommend V12 sports and Classics if you are looking for a good quality secondhand vehicle at a sensible price.
20 november 2025
Antwoord van V12 Sports And Classics - Stoke
Hi Geoff, Thank you for your fantastic review and recommendation! We are delighted to hear about your positive experience at V12 Sports and Classics Stoke-on-Trent. Our team always strives to provide professional and attentive service, and we are thrilled you found us organised and detail-oriented. We hope you enjoy your new vehicle and look forward to welcoming you back in the future! Best regards, V12 Sports and Classics Stoke-on-Trent.
Friendly helpful staff
Friendly helpful staff, wanted to sort a solution out for me to exchange car.
Location very well organised and pleasant environment to stay in whilst waiting.
Special mention to Dean and Chris for their hard work with this deal.
10 november 2025
Antwoord van V12 Sports And Classics - Stoke
Hi Lynne, thank you for your wonderful five-star review! We’re thrilled to hear that you found our staff friendly and helpful, and that you enjoyed the organised and pleasant environment at V12 Sports and Classics Stoke-on-Trent. We’ll make sure to pass on your special mention to Dean and Chris for their hard work. We appreciate your kind words and look forward to assisting you again in the future!
The guys at the dealership were very…
The guys at the dealership were very professional and helpful. The only downside was the handover process which took well over an hour despite being booked in for a specific time.
29 oktober 2025
Antwoord van V12 Sports And Classics - Stoke
Hi Philip, thank you for taking the time to leave us a review and for your kind words about our team at V12 Sports and Classics Stoke-on-Trent. We apologise for the delay during the handover process and appreciate your patience. Your feedback is invaluable, and we’ll work on improving this aspect of our service. We hope you enjoy your vehicle and look forward to welcoming you back in the future. Best regards, V12 Sports and Classics Stoke-on-Trent.
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