V12 Sports And Classics - Stoke Reviews 

Great service. No pushy sales tactics.

Dean was extremely friendly and helpful and made for a seamless purchase. Would definitely recommend.

AVOID!!!! £1000+ out of pocket WORST EVER EXPERIENCE ACROSS ANY PURCHASE MADE!

Vehicle purchased £22000 had a few issues paint scuffs, door dinks. Matt said if we wanted no dents go to a main dealer, I wish I had! We we're due to walk away and Zac pulled us aside and said he'd sort out a small paint issue and offer a complimentary ceramic coating to close the deal...how I wished we had walked away and trusted my gut.
Nov 2025 - Five months on from sale.

They damaged all the drivers side with a smart paint repair a week after sale that left the vehicle in their own words 'Like Stevie Wonder had painted it'. It should have been an easy repair, originally just a scratch no bigger than a 50p peice one door - but they went cheap and it got bad - very bad paint debris, holes in lacquer, masking marks, overspray!!
Jack and the dealership then promised a full 'paint repair' of the now three panels damaged and it had been authorised - we left the vehicle with then for 10 days while we we're out of the country hoping and assured it would be perfect?
Nothing happened in that time apart from a polish up - Jack handed it over insinuating they had painted it again and spent £800 (that is until it was challenged and inspected independently by a professional body shop) once the polish started to wash away and show the issues still there.
The result was a right off of the drivers side paint finish.. £1440 worth of damage from poor paint application and over polishing to disguise their bad practices all this confirmed by an independent and highly experienced Body Shop.
We have endured the most horrendous of experiences, lies, deception from sales staff, slow obstructive customer service (the only way to communicate is a call into the call centre (takes an hour on average to get through) that then leaves you waiting days for a reply/resolution and if that doesn't address the issue the process starts again, (just kicking problems into the long grass).

To date, they have agreed a partial refund £500 they only see this as a good will guesture or insist returning the car to their smart repair for further treatment!

So the real deal, a damaged car - damaged further, no valet on handover, no ceramic coating as promised by Zac and a further £1000 out of pocket expence to put the car paint right.

We have washed our hands of V12, we would hope that people take the time to read the reviews and move on to the next car - the deals on V12 are not what they seem, they are not practicing the standards that you hope to expect. The gloss of the website and handover book, is just that gloss... wipe it and it shows a dealership not taking ownership of problems it creates.

The attention given by Dean Dyche and his colleagues the help was amazing and Dean run through everything clearly and professionally would not hesitate to recommend this dealership thanks for your help guys.

Brilliant experience very straightforward process gr8 car .
Greg and the team are very polite, helpful and made it all possible thanks guys

Dean and Greg helped get us to a position we felt comfortable buying a car. They made us feel a little like family even though we were being quite tough on them. All was smooth and very easy to do business all that was missing was a second key.

Had my last car from here a Fantastic level of service just part exchanged after 3 years for a newer model with lower mileage and the service has done nothing but improved I would like to thank the v12 Stoke team for a welcoming & accommodating experience and a seamless part exchange

I bought my Tesla from V12 and later noticed that the dealer had placed a sticker directly over the rear defrost grid lines. When I removed it, I discovered that several of the heating lines were damaged underneath. Tesla confirmed the only fix is replacing the entire rear window, which costs over £780.

The dealer did not warn me that the sticker was placed on a sensitive area or that removing it could cause this kind of damage. When I raised the issue, they refused to help, saying it was my mistake — even though the sticker was applied by them before the sale.

I’m sharing this review to help other Tesla owners who bought from V12 — especially if your car still has their dealer sticker on the back window — please check carefully for any damage to your defrost lines before removing it. And for anyone buying a Tesla from V12 (or any dealer), make sure to get written confirmation that the dealer’s sticker won’t cause damage if removed.

This has been an expensive and frustrating lesson, so I hope it helps others avoid the same problem.

Part exchanged my older Audi for a newer model. The team in Stoke were really helpful and provided an easy quick service, drove off with new car same evening.

Fantastic service from Jack, giving time and care to every step of the process. Thoroughly recommend.

All staff at V12 Stoke were friendly and polite. Able to view and test drive the car I was interested in that day (by appointment). Although I felt slightly pressured to make a decision the same day, it meant I bought the car I wanted, at a reasonable price. The salesman who dealt with me (Dean)was very helpful throughout, and the manager has been efficient in dealing with a couple of minor problems since then. Overall, a positive experience.

Excellent customer service visited with my son and they were very accommodating, not pushy when it came to decision making which was great.
Guy called dean looked after us five stars

It was a lovely experience.deal concluded same day

There were some delays in preparing the car due to a dead battery and the need to wait for the car wash before taking the test drive. The sales representative declined to take ownership when concerns were raised about the delays in obtaining the necessary paperwork, referring the responsibility to his manager. Additionally, there was a broken slat on the rear air vent, a cracked drivers seat bolster, a service oil change message, and missing car mats that were all disregarded despite assurances that appropriate action would be taken. Third gear enganging was somewhat temperamental and I felt there was lack of desire to look more into it but rather push for payment of a warranty incase it got worse after the car had been purchased.

Not a nice experience. Quite pushy sales people. Failed to answer questions about car's history. Did not point out that the car needed a major service (dashboard notification). Argued about getting a new MOT done. Car had 7 miles of petrol when we picked it up. It was 4 miles to the nearest garage. Did not provide details of finance prior to visit (we paid cash). Mats from car had been removed, V12 did not replace. The handover was done very well.

One day after collection the MIL light went on (it had been reset just prior to collection). The EV system did not function at all (OBDII code P1A1F), there is a permanent code for a mis-fire. The vehicle had not gone to a LR dealer since PDR in 2022, hence missed all safety recalls and software updates. Lastly, the multi-point AA check completely missed the above fault codes, it also stated the recalls were outstanding. How A12 & Classics missed this is unbelievable. Basically, we purchased a 2t paperweight that is not roadworthy. Buyer beware!

Great service , great people and very helpful.
Explained everything with regards to my purchase , especially Dean and Greg

My car was only 20 minutes out of the showroom and almost went on fire in M6 services not happy after spending almost 15k cash still waiting on planned garage check from warranty company.

Really pleased with the car we bought. We arrived late in the evening to view the car and the staff stayed until 10:30pm just to complete our sale.
Great service.
We'll definitely use again for our next car

Great team! Not pushy sales people at all, they found me my perfect car and made it easy for me to purchase it without too much hassle. Emile and Hannah were especially helpful. Very pleased with my decision to buy from V12 😊

Very helpful sales man,