Vantage House Reviews 14

I purchased a chocolate tempering machine as a private person.
I wanted to return it at day 6. First the company told me I cannot do it as I tried it..
This is incorrect, I insisted I have right to do so. After that they charged almost £200 for restocking fee which is unlawful for private customers. I find it outrageous that I have to fight for my rights and not offered it first place. I will contact trading standards to get this money back, but found it important to notify customers should think twice to purchase a machine as the company is handling return very unfair.

Always offer good advice over the phone and punctual with deliveries. Good people to do business with.

I mostly dealt with Bill, I sent him about ten emails as I had a lot of queries about particular items and the responses were outstanding!! I am very impressed with the customer service and would definitely order again.

Excellent customer service to the point I got a phone call within two hours of my order being placed to say that my order would be dispatched within 24 hours. Excellent product at a truly excellent price. Couldn't fault either the customer service the product or the delivery.

Placesd order 6 weeks ago,,was told 2 weeks ago it would be dispatched Friday coming,,phoned today to be told going be another couple weeks as there was hold up with advent calenders, accepted I can understand there's hold ups,,asked for the rest of my order to be sent out as been waiting 6 weeks and told only if I pay them more money,, appalling way to treat any customer who placed an order in good faith with a 2-3 week delivery, quick enough to take your money but can't supply your order,, appalling customer service

First time purchasing from this supplier.

Just like to say great service and fast turnaround too which I was pleasantly surprised by.

Thank you I will be back!
Marion

Really helpful and polite staff - went out of their way to ensure my order went through smoothly. Prices are very good and customer service excellent.

I would like to thank James.
We have a rev 2 tempering machine and had a problem with it a couple of times .
And they have been very quick to sort the problems by sending replacements.
I would highly recommend vantage house.
First class service from a first class company

I purchased a Guitar Cutter from Vantage House and found the level of service provided was simply exceptional. Thanks to Office Manager James Kiely who went above and beyond to answer all my emails and queries and for testing the cutter on my product before I purchased it. I highly recommend Vantage House for its outstanding customer service throughout the whole process.

As a hobby baker, I was a little sceptical to use Vantage House as I was put off by the industrialised services they offer. However, I was after a specific product which I was having difficulty finding.
I was so happy with the service received. Easy transaction, excellent communications and super fast delivery. Recommended Seller!

Quick delivery. Good customer service. Product as in description.

I had a problem with a machine that I bought them.
I live in Spain.
The attention and management received by Vantage House to solve it was excellent.
Especially by Bill and James.
Totally recommended.

Delighted to meet Bill and Malcolm who made me most welcome and gave such a wealth of advice. Patient and thorough help with my machine and sound advice and tips. It's a rare thing these days to meet such kind people.

Very helpful and great advice in guiding me to the right machine for my little business and even more helpful after sales service, rare these days but greatly appreciated.

Thank you James ⭐️⭐️⭐️⭐️⭐️