Livingston Vehicle Transportation Reviews 

219
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Drop off was easy, car arrived in a week, which was way quicker than expected. No damage to car, good experience all around

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

Well, our cars did make it across the country in one piece. It took over three weeks (apparently this is standard) and there were zero updates, plus some confusion over the ETA which resulted in 3 ext... Toon meer

Beoordeeld met 4 van de 5 sterren

Pre-delivery inspection is excessive. They want the car delivered clean so damage can be seen easily, but it arrives dirty which covers up any damage that may have occurred. They should wash it so i... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Fantastic experience shipping a car from Montreal PQ to Delta BC, the cost was much cheaper than any other freight option, very secure and easy to track shipment. It arrived in perfect shape. Excell... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Auto-accessoire winkel

Informatie afkomstig van verschillende externe bronnen

Vehicle shipping services company providing competitive quotes and rates to ship your car locally or across Canada | Livingston Vehicle Transportation Services. We are an asset-based transportation company with secure compounds in Vancouver, Edmonton, Saskatoon, Winnipeg, Toronto, Montreal and Halifax. We use our own trucks, in conjunction with safe and trusted partner-carriers, to process pick-up and delivery requirements throughout the country. We've also partnered with CN Rail, Canada's largest railway, to provide fast and efficient service.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

219 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,2

Alle reviews

(219)

1 review in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Great Experience

I’ve used livingston’s service twice for my vehicle transport from one province to the other and I’ve had no problem at all. The staff at both locations were very professional and reassuring. Great service provided. Will definitely be recommending Livingston to others!

2 april 2019
Review zonder uitnodiging
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Antwoord van Livingston Vehicle Transportation

Thanks for sharing your experiences Nav. We appreciate your business!

Beoordeeld met 5 van de 5 sterren

Excellent Service

The staff were highly professional and responsive. Danielle (Toronto) was awesome! She kept me informed, was sympathetic when there were delays and made me feel important. I laughed through what were unavoidable and understandable delays.

The service in Calgary (Norman) was excellent as well. The drop-off was right on time and highly efficient.

The price was right and the service was excellent.

30 maart 2019
Review zonder uitnodiging
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Antwoord van Livingston Vehicle Transportation

Thanks for taking the time to share your experience Francis. I'll be sure to pass on your comments to our team.

Beoordeeld met 5 van de 5 sterren

Without a doubt I would recommend…

Without a doubt I would recommend Livingston. They answered my questions quickly and were most helpful. Kathy from the Delta terminal went above and beyond in answering my questions.

27 maart 2019
Review zonder uitnodiging
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Antwoord van Livingston Vehicle Transportation

Thanks for the feedback Ellie. I've let our team know how happy you are with our service!

Beoordeeld met 4 van de 5 sterren

I was defiantly pleased with the…

I was defiantly pleased with the amazing customer service from the staff. My car was deliver in the estimated time. The only thing is that in the process there was a staff member with sticky fingers it seems and found that my aux cable that I had left plugged in my stereo was missing and the radio had been used when I received my car. It's something very minimal but the act of the staff is very dishonest and untrustworthy cause if it had been something that I may had forgotten with greater value there shouldn't be any reason for staff to be touching anything personal in the car when I'm paying for a service to have my car shipped not to have staff paying with my stereo or taking my personal car accessories.

25 maart 2019
Review zonder uitnodiging
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Antwoord van Livingston Vehicle Transportation

We appreciate your feedback Nuvia. Customers are instructed to remove valuables prior to shipping as we complete an inspection of the exterior, not interior of the vehicle. I'm sorry we didn't catch this prior to shipping and ask you to remove the item.

Beoordeeld met 5 van de 5 sterren

Awesome, smooth experience.

Awesome experience. Everything was quick and smooth. I had my two cars shipped from Vancouver to Toronto on a train. The customer service was good, and the price was the best.

22 maart 2019
Review zonder uitnodiging
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Antwoord van Livingston Vehicle Transportation

Thanks for the glowing review Mag. I'll be sure to pass along the praise to our team.

Beoordeeld met 5 van de 5 sterren

The entire process from the drop off to…

The entire process from the drop off to pick up was professional and with ease and comfort. Highly recommend Livingston to transport your vehicle

20 maart 2019
Review zonder uitnodiging
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Antwoord van Livingston Vehicle Transportation

Thank you for the feedback Catherine!

Beoordeeld met 5 van de 5 sterren

Exceptional service

Exceptional service. I was informed each time my vehicle was placed in transit and was cared for properly. I am a highly satisfied customer. Special kudos to Katrina Hales for being a class act. Katrina sent me an email almost every day that the vehicle was in transit. The competition doesn't even come close to this level of service.

15 maart 2019
Review zonder uitnodiging
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Antwoord van Livingston Vehicle Transportation

Thanks for the high praise Jason! I've passed along the feedback to Katrina and the rest of our teams in Edmonton and Halifax.

Beoordeeld met 1 van de 5 sterren

I had my Acura ILX dropped off on…

I had my Acura ILX dropped off on January 25th and now it is March 10th Sunday. I spoke with several person in their call centre and they have said same thing as it is delayed.

At this point, I think my car is likely to be lost or damaged otherwise, it doesn't make sense to be delayed this much. Till today, they didn't take any action other than letting me know it's delayed. My car is a brand new one that I started the lease only in Oct, 2018 and decided to ship it because I had to move from Toronto to here, Vancouver.

I regret having shipped my brand new car with this company and frustrated in deed.

If this delay is true and nothing has happened to my car, I need a proof. Livingston must provide me with my car's accurate location and the train number or anything that I can track the way it's coming. I am waiting for their call back on Monday and I will contact my insurance company and the lease company and file for lost in case they don't provide such thing by Monday.

11 maart 2019
Review zonder uitnodiging
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Antwoord van Livingston Vehicle Transportation

Thank you for the feeback Soohwan. One railcar from Vaughan heading to Delta has been delayed, it is not lost, nor is your vehicle. Let me assure you this type of delay is highly unusual. I believe Danielle has been keeping you informed during this delay and our Branch Manager will be in touch to discuss further today.

Beoordeeld met 3 van de 5 sterren

Little problem due to weather and CN…

Little problem due to weather and CN Railways. Livingston personnel very cooperative all the time, from start to finish.

Yes, I recommend.

8 maart 2019
Review zonder uitnodiging
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Antwoord van Livingston Vehicle Transportation

Thank you for your understanding and for sharing your experiences.

Beoordeeld met 5 van de 5 sterren

Excellent service!!

Excellent service!!! In particular, I would like to mention Carisa Lloyd who coordinated with me on my vehicle transfer from US to Canada. Due to documentation problems with my lenders, it took two months for my vehicles to cross the border. Carisa was highly persistent with her end of the efforts, while demonstrating the utmost highest quality customer service to ensure my vehicles were safely stored and then moved over when the documentation was complete. She was highly responsive to all emails/requests/calls and genuinely understood my situation. Even during the holiday season she ensured adequate coverage to get one of the vehicles was moved in a timely manner. I highly recommend Carisa and Livingston for your auto transportation needs.

27 februari 2019
Review zonder uitnodiging
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Antwoord van Livingston Vehicle Transportation

Thank you for taking the time to share your experience. I'll be sure to pass the praise along to Carisa and her team!

Beoordeeld met 5 van de 5 sterren

Needed a quick pickup in Montreal with…

Needed a quick pickup in Montreal with months end approaching and they got it the next day and had it on our Toronto lot 2 business days after that.

25 februari 2019
Review zonder uitnodiging
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Antwoord van Livingston Vehicle Transportation

That's awesome! I'll be sure to compliment the Montreal and Toronto teams on a job well done! Thanks for sharing John.

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Excellent customer service. Quick and easy!! Thanks for making this part of our move stress free!

20 februari 2019
Review zonder uitnodiging
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Antwoord van Livingston Vehicle Transportation

You're welcome! Thanks for the high praise Megan.

Beoordeeld met 5 van de 5 sterren

Great experience

Great experience. Dropped off at the terminal near Toronto, car was waiting for me at the Delta office when I picked up a couple of weeks later. No hassles, easy pickup. Highly recommended!

19 februari 2019
Review zonder uitnodiging
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Antwoord van Livingston Vehicle Transportation

Your feedback is important to us James - thanks for the high praise!

Beoordeeld met 4 van de 5 sterren

Car arrived safe and sound

Car arrived safe and sound. Person who picked up my car was fabulous, very friendly and informative.

Got a bit of a run around on the delivery date. Was told my originally quoted date was impossible and the car would be much later, but then it ended up coming on the originally stated date (~10-15 business days).

Coordinating car drop off on arrival was difficult. I missed the call to arrange drop off but they didn’t call the secondary number I listed. I left a message for them to call my secondary number the next day. They didn’t. I had to call another time and leave another message before they finally called my secondary contact. I left the secondary name because I knew I would be too busy to take the call.

Overall, best option for shipping a car long distance (ON to BC) but could use a bit more customer service on the BC end.

17 februari 2019
Review zonder uitnodiging
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Antwoord van Livingston Vehicle Transportation

Thanks for sharing your experiences Melissa. Your feedback is valuable to our training and development.

I have reviewed your order and emailed you privately with a more in depth response that I hope you find helpful.

Beoordeeld met 5 van de 5 sterren

Great

Great, Fast and quality service.

17 februari 2019
Review zonder uitnodiging
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Antwoord van Livingston Vehicle Transportation

Thanks for the feedback Kaveh!

Beoordeeld met 5 van de 5 sterren

great experience

I had a great experience. The staff were friendly and seemed very excited to let me know my car arrived on time. They were very thorough in checking the car for damage. They delivered exactly as they said they would, and at 2/3 the price of any other shipping method. A special thanks to the staff at the concord Depot!

6 februari 2019
Review zonder uitnodiging
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Antwoord van Livingston Vehicle Transportation

Thanks for the feedback Cameron. I've passed it along to our team!

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