I'm a 6'2,17 stone male, usually order 3xl in a jacket for room,the 4xl fitted perfectly. Ordered on Saturday evening and delivered Tuesday, can't complain about that. Not a problem recommending or... Toon meer
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Ordreprocessen forløb fint, men returhåndteringen trækker alvorligt ned. Der blev modregnet 99 kr. ved returnering, bestående af 39 kr. i fragt og et uspecificeret gebyr på 7,80 kr. Regnestykket h... Toon meer
Order online got the goods within three days as you say they would arrive good job
Its been two week. not had my delivery yet .phoned them the first time saying that there was a delay been mix up in dhl . Phoned them back 4 days later and they said there was investergating because... Toon meer
Bedrijfsgegevens
- Veiligheids- en werkkledingwinkel
- ook in
- Beschermkledingleverancier
- Borduurapplicatieservice
- Herenmode
- Schoenenwinkel
- Werkkledingwinkel
Geschreven door het bedrijf
For 25 years the VELTUFF® brand has combined safety with style to provide people with workwear that is truly up to the task. Our range of high quality workwear includes work clothing, hi-vis garments, safety footwear and PPE, each designed to provide superior protection, durability and comfort. So whether you work in a warehouse, drive a commercial vehicle or maintain the railways, VELTUFF® is the brand you can trust.
Contactgegevens
1 Regal Close, NN3 6LL, Northampton, Verenigd Koninkrijk
- 01604 698600
- uksales@veltuff.com
- www.veltuff.com
3,3
Gemiddeld
439 reviews
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Avoid - Dreadful customer service.
Ordered 2 x Polo shirts XL, I have XL Veltuff polo's and wanted some more. The new ones turned up and they were minimum 3XL and absolutely huge.
Same order, 36 waist trousers, I wear 34 waist but did read to order one size bigger. These turned up, labelled as 36 inch and I can't even get close to doing the buttons up.
So, I get sent substandard goods and ask for a refund which has been agreed BUT there is no refund on the original postage to receive the substandard goods and I have to also have to pay to send their garbage back to them!!!
Ultimately I'm now at least £12 out of pocket and have absoloutely nothing to show for it except a horrible customer service experience.
Needless to say i'll be taking my business elsewhere along with all of the other negative reviweres I guess!
13 februari 2024
Review zonder uitnodiging
Antwoord van VELTUFF® Real Workwear
Hello,
Apologies for this, I can confirm our standard returns policy will be applied of charged returns back to ourselves and the original delivery is still charge however, if you have received incorrect items whereby they go against our sizing guide please contact us direct on uksales@veltuff.com so we can ensure your full refund is processed. Sorry for any inconvenience caused by this.
Kind Regards
Veltuff UK
Prima Arbeitskleidung zum ausgewogenen…
Prima Arbeitskleidung zum ausgewogenen Preis- Leistungsverhältnis. Leider ist die Wahl des Logistik-Unternehmens mit GLS weniger gut 😞. Ich soll mal wieder nicht zu Hause gewesen sein. Das war nicht das erste Mal, dass GLS das fälschlicher Weise behauptet hat und ich wieder zum Shop fahren musste.
22 februari 2024
Review zonder uitnodiging
Antwoord van VELTUFF® Real Workwear
Dear Hicham,
Thank you for taking the time to share your concerns. We have reviewed our records following our conversation and confirmed that the items you received match your order. It appears there may have been a misunderstanding regarding the size ordered. We kindly suggest reviewing the order confirmation email, which details the size specified at the time of purchase.
We are always striving to improve our customer experience, so if you believe there is any ambiguity in our sizing information, we warmly welcome your feedback. We hope for your understanding in this matter.
Best Regards,
Veltuff
Fallo en el envio
25 januari 2024
Antwoord van VELTUFF® Real Workwear
Hello Daniel,
Thank you for your review. After communicating with you, we have acknowledged the mistake in the items we shipped to you. Therefore, we have already sent the missing items to you at no additional cost!
Thank you very much.
Best Regards,
Veltuff
Delivery on time
Delivery on time. Jacket good quality and comfortable. Great to wear for working
3 januari 2024
Antwoord van VELTUFF® Real Workwear
Hello,
Many thanks for taking the time to review, it is highly appreciated. We are pleased to hear you are happy with the product and service.
Kind Regards
Veltuff UK
My parcel was not delivered to me and…
My parcel was not delivered to me and instead delivered to Northampton
3 januari 2024
Antwoord van VELTUFF® Real Workwear
Hello, apologies it does appear your parcel was returned to sender due to the address being incomplete at the point of order. Please can you contact us direct on uksales@veltuff.com with your full address so we can get this all resolved.
Kind Regards
Veltuff UK
Garment was nowhere near the size…
Garment was nowhere near the size ordered and what was on the label. Ordered a 4XL what arrived was more like a 2xl
3 januari 2024
Antwoord van VELTUFF® Real Workwear
Hello,
Apologies for this, you should be able to locate a full sizing guide on our website with full measurements depending on each product to help with this.
Kind Regards,
Veltuff UK
Very good quality polo shirts
Very good quality polo shirts. Washed beautifully. Efficient delivery. Will definitely use again. Satisfied customer.
3 januari 2024
Antwoord van VELTUFF® Real Workwear
Hello,
Many thanks for taking the time to review, it is highly appreciated. We are pleased to hear you are happy with the product and service.
Kind Regards
Veltuff UK
Bought wrong size boots had to buy…
Bought wrong size boots had to buy right size to get refund still waiting for refund
3 januari 2024
Antwoord van VELTUFF® Real Workwear
Hello,
Apologies we do not offer exchanges as part of our returns policy, I can see a refund has been made against your account so please do contact us direct on uksales@veltuff.com if you have any further questions.
Kind Regards
Veltuff UK
Great service and great product
Great service and great product. I needed my trousers quickly, so attended the warehouse without appointment. The staff were amazing and sorted the trousers that I had ordered. Couldn’t ask for better service tbh
2 januari 2024
Antwoord van VELTUFF® Real Workwear
Hello,
Many thanks for taking the time to review, it is highly appreciated. We are pleased to hear you are happy with the product and service.
Kind Regards
Veltuff UK
Skal selv sørge for retur ved forkert…
Skal selv sørge for retur ved forkert størrelse og farve ingen returlabel
26 november 2023
Antwoord van VELTUFF® Real Workwear
Hej Helene,
Jeg beklager de udfordringer, du har oplevet i forbindelse med dit køb hos Veltuff. Vi stræber altid efter at sikre, at vores kunders oplevelse er så problemfri som muligt. Jeg har gennemgået din ordre og kan bekræfte, at den grå farve, du modtog, var i overensstemmelse med det bestilte. I forhold til returnering er det korrekt, at kunderne selv er ansvarlige for dette, som det også fremgår af vores retningslinjer.
Jeg forstår din frustration, hvis størrelsen ikke var som forventet. Vi værdsætter feedback fra vores kunder og vil gerne hjælpe med at løse eventuelle problemer. Hvis der er sket en fejl fra vores side, vil vi selvfølgelig stå for returneringen. Jeg vil anbefale, at du kontakter vores kundeservice med detaljer om ordren og den specifikke problemstilling, så vi kan finde en tilfredsstillende løsning.
Venlig hilsen,
Veltuff
First class service
27 november 2023
Antwoord van VELTUFF® Real Workwear
Hello,
Many thanks for taking the time to review, it is highly appreciated. We are pleased to hear you are happy with the product and service.
Kind Regards
Veltuff UK
Excelent quality products
24 november 2023
Antwoord van VELTUFF® Real Workwear
Hello,
Many thanks for taking the time to review, it is highly appreciated. We are pleased to hear you are happy with the product.
Kind Regards
Veltuff UK
Antwoord van VELTUFF® Real Workwear
Hello,
Many thanks for taking the time to review, it is highly appreciated. We are pleased to hear you are happy with the product.
Kind Regards
Veltuff UK
Easy transaction and very quick…
Easy transaction and very quick delivery. Thank you.
23 november 2023
Antwoord van VELTUFF® Real Workwear
Hello,
Many thanks for taking the time to review, it is highly appreciated. We are pleased to hear you are happy with the product and service.
Kind Regards
Veltuff UK
Top Qualität
27 oktober 2023
I still haven't receive the…
I still haven't receive the item,ordered 2 weeks ago,but what is more frustrating I didnt get any updates!!!
So yeah,sorry but it is what it is.
26 november 2023
Antwoord van VELTUFF® Real Workwear
Dear Goran,
Thank you for reaching out and expressing your concerns. We understand how important timely delivery is to our customers, and we want to resolve this issue as quickly as possible.
Please note that your order was dispatched from our facility within the expected timeframe and has been with our delivery partner, GLS, since then. However, we have encountered a challenge with the delivery address details. GLS requires a complete address, including the street number, to ensure successful delivery. It appears that the street number was missing from the information you provided.
To rectify this situation and ensure your order reaches you without further delay, could you please take contact to our customer service team on 0107422888 and inform us the complete and accurate address, including the house number? As soon as we receive this information, we will coordinate with GLS to expedite the delivery process.
We apologize for any inconvenience this has caused and appreciate your cooperation in resolving this matter. Your satisfaction is our top priority, and we are committed to delivering your order to you as promptly as possible.
Thank you for your understanding and support.
Kind regards,
Veltuff
Great customer service very prompt in…
Great customer service very prompt in resolving a problem first class.
24 november 2023
Antwoord van VELTUFF® Real Workwear
Hello,
Many thanks for taking the time to review, it is highly appreciated. We are pleased to hear you are happy with the product and service.
Kind Regards
Veltuff UK
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