Omar refurbished and painted our Victorian wooden sash windows over 2 days last week and he has done a beautiful job. He is very friendly, respectful of our property and left everything very clean and... Toon meer
Bedrijf heeft geantwoord
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Great company , stunning windows and fantastic crew of guys fitting them . Always on time and tidy in their work Andy V , Miles , Lewis , Nathan , Paul, Scott and Andy S . Would definitely recommend... Toon meer
Bedrijf heeft geantwoord
Job was to renovate, pretty much rebuild, a ground floor bay window. Carl & Dean did a fantastic job. Final results are excellent and they kept disruption to a minimum and left the place secure and ti... Toon meer
Bedrijf heeft geantwoord
Martin and Derek, the window installers, are highly skilled, very hard working, careful, considerate and tidy - it was a pleasure having them in my home. They went the extra mile - Martin taking care... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Vensterinstallateur
- ook in
- Deurenwinkel
- Fabrikant
- Raambekledingwinkel
- Ramenleverancier
- Vastgoedonderhouder
Geschreven door het bedrijf
Ventrolla is a UK specialist in heritage timber windows and doors, with over 40 years’ experience preserving, restoring and improving period properties. We are a national brand with regional hubs, specialist teams and workshops across the UK, renowned for our expertise in timber sash windows, casement windows and bespoke timber doors for listed buildings, conservation areas and Georgian, Victorian and Edwardian properties. We provide both expert timber window and door restoration and bespoke new timber windows and doors, helping property owners preserve architectural character while improving modern-day performance. Our restoration services include sash window restoration, timber window repairs, draught-proofing and the sympathetic upgrade of existing windows. We offer a range of glazing solutions to suit heritage properties and individual performance requirements, including single glazing, heritage distorted glazing, slim-profile double glazing and vacuum glazing. Our award-winning technology can improve thermal efficiency, reduce draughts and enhance acoustic performance, while maintaining the appearance and proportions of traditional windows. For properties where restoration is not suitable, we manufacture and install new timber sash windows, casement windows and bespoke timber doors, designed to complement the original architecture. Our expertise covers traditional Georgian, Victorian and Edwardian designs, as well as listed and conservation-area properties where planning and heritage considerations are important. We work with homeowners, architects, conservation specialists, developers and commercial clients across the UK, providing specialist advice, precision manufacturing and professional installation. Whether restoring original timber windows or specifying new heritage windows and doors, our approach combines traditional craftsmanship with modern technology.
New 10 Year Guarantee
You can rest easy with the Ventrolla 10 Year Guarantee
On completion of works you'll be given a care pack which amongst other things contains a 10 year guarantee certificate meaning you can relax and enjoy your new windows.
Contactgegevens
Ventrolla House, HG2 8PB, Harrogate, Verenigd Koninkrijk
- 0800 027 7454
- info@ventrolla.co.uk
- www.ventrolla.co.uk
4,8
Uitstekend
899 reviews
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Amazing job!
Rob, James and Tyler did an amazing job with my windows! They arrived on time, were respectful and communicative and replaced the windows in record time. They even tidied up after themselves which some people don’t do so very happy with their service! Will definitely recommend!
20 augustus 2024
Review zonder uitnodiging
Antwoord van Ventrolla
Dear SWH,
Thank you so much for taking the time to share your positive experience! We're thrilled to hear that Rob, James, and Tyler made such a great impression with their punctuality, communication, and efficiency. It's wonderful to know that they left your home tidy and that you're happy with the service provided.
Kind Regards,
Ventrolla Operations Team
Want to say a big thank you to…
Want to say a big thank you to rob,James and Tyler for their hard work. Couldn't ask for a better team to do my windows. Such a happy bunch of guys
13 augustus 2024
Review zonder uitnodiging
Antwoord van Ventrolla
Dear Warren Bowen,
Thank you so much for your wonderful review! We're delighted to hear that Rob, James, and Tyler made such a positive impact during your window installation. It’s great to know that their hard work and cheerful attitude made the experience enjoyable for you.
We’ll be sure to share your appreciation with the team—they'll be thrilled to hear your feedback.
Kind Regards,
Ventrolla Operations Team
Rob,James and Tyler were so pleasant…
Rob,James and Tyler were so pleasant and helpful, they left everything tidy and put our blinds back on new windows for me great work lads
15 augustus 2024
Review zonder uitnodiging
Antwoord van Ventrolla
Dear Shirley,
Thank you for your kind words! We're thrilled to hear that Rob, James, and Tyler provided such a positive experience.
Thank you for choosing us!
Kind regards,
The Ventrolla Team
I ordered some 8 windows from…
I ordered some 8 windows from ventrolla, changing my old single glazed to double glazed. things went very smoothly, and the installation guys, Mason was the team leader, were excellent and did everything perfectly and fast and very responsive to any queries or issues I had. Central despatched the wrong catches-platinum instead of chrome but they rectified this within days. I was nervous about ordering so many windows- how can one tell between suppliers?- but was very happy with everything ventrolla did and the excellent end result.
12 juni 2024
Review zonder uitnodiging
Antwoord van Ventrolla
Dear Mr Reliable,
Thank you so much for your detailed review! We're delighted to hear that you're pleased with your new double-glazed windows and your kind comments about Mason and the team are much appreciated.
Thank you for trusting Ventrolla with your project!
Kind regards,
The Ventrolla Team
New double glazed sash windows
Ventrolla replaced my old sash windows and French doors with new matching double glazed replacements. The waiting time from ordering was quite long but once on site, the team (Simon, James, Rob and Tyler) did an efficient job of installing the items. There was good communication with queries quickly answered, they turned up on time and everything was left clean and tidy at the end of each day. The finished products look good and work well. The Ventrolla method of removing the sashes to paint them was explained, and after initial scepticism (from my painter), it worked very well as it was easier to paint the sashes (flat on a table rather than in the window!) and so quicker with a good finish.
15 mei 2024
Review zonder uitnodiging
Antwoord van Ventrolla
Dear JG,
Thank you so much for your detailed and positive review!
We’re glad to hear that you’re pleased with the new sash windows and French doors and are thrilled that the installation team—Simon, James, Rob, and Tyler—delivered an efficient and tidy service.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Kind regards,
The Ventrolla Team
Really poor after service
Really poor after service. Doors swelled and would not lock properly and company continually ignored my requests to deal with the issues. Just received a response to this review from Ventrolla claiming to contact me to discuss, but no contact has been made. I would suggest never using Ventrolla South East, as the work and service is abysmal.
Contact details provided and I will update this post if I get a response, but I won't 'hold my breath'!
I do not feel it is appropriate to edit the above comments, nor amend my initial score, as these factors initiated Ventrolla Head Office taking action, I will provide an update...
After years of trying unsuccessfully to get Ventrolla South East to act, Ventrolla Head Office have taken remedial actions to improve my situation. They blame company structural issues with Ventrolla South East, but I cannot comment on this. Personally, I would not use Ventrolla South East, but the service from Ventrolla Head Office has been better.
Following this review, they have 'eased' our doors and also confirmed that the previous work completed by Ventrolla South East to remedy the problem was not appropriate.
Whilst I still have further remedial work to complete (painting) caused by this issue, at least the doors can be locked and opened now! However, until the season has passed, where seasonal swelling and contracting has passed, I will have no idea whether their resolution was a success.
I will provide a further update next summer, in case it's helpful for any potential Ventrolla customers.
5 augustus 2024
Review zonder uitnodiging
Antwoord van Ventrolla
Dear Simon,
Thank you for sharing your feedback.
We had submitted a request for further information via Trustpilot and apologise if this did not come through.
As we were unable to locate an order under the name used in your review, we asked you to email us at installations@ventrolla.co.uk with your order details. I have since received your email and replied, requesting a couple of days to look into your enquiry so that we can offer the best course of action.
We appreciate your patience and look forward to resolving this matter for you.
Kind regards,
The Ventrolla Team
Excellent Service
We have now used ventrolla several times for carrying out work to sash windows and draftproofing to external doors. We have always found them efficient and reliable and work of a high standard. Toby who carried out our most recent renovations was helpful polite and took great care to cover and secure things in the room he was working in and to tidy up when the work was completed
31 juli 2024
Review zonder uitnodiging
Antwoord van Ventrolla
Dear Julie,
Thank you so much for taking the time to share your experience with Ventrolla. We are delighted to hear that you have consistently found our service efficient, reliable, and of a high standard.
We are pleased to hear that Toby's recent work met your expectations and have shared your kind comments with him.
If you need any further assistance in the future, please do not hesitate to reach out.
Thank you once again for your continued trust in Ventrolla.
Kind regards,
The Ventrolla Team
Excellent products and great service
Excellent products and great service. The installation team were polite, efficient and tidy. I thoroughly recommend this company.
26 juli 2024
Review zonder uitnodiging
Antwoord van Ventrolla
Dear Stephen,
Thank you for taking the time to share your experience and we are thrilled you were satisfied with your new windows and the teams conduct while at your property.
Thank you once again for choosing our services and for your wonderful feedback.
Kind Regards,
The Ventrolla Team
Absolute brilliant team
Absolute brilliant team. fitted our windows so quickly and cleanly
Would highly recommend them
11 juli 2024
Review zonder uitnodiging
Antwoord van Ventrolla
We are thrilled to hear that you found our team to be "absolutely brilliant" and that you were pleased with the quick and clean installation of your windows. Your recommendation means a lot to us.
Thank you,
The Ventrolla Team
living room install of 3 sash windows
Derek installed 3 sash windows in our living room, he did an excellent job
4 juli 2024
Review zonder uitnodiging
Antwoord van Ventrolla
Dear Robert,
We are delighted to hear that you are pleased with the installation of the three sash windows in your living room. Derek takes great pride in his work, and it's fantastic to know that his efforts met your expectations.
Thank you once again for choosing our services and for taking the time to share your positive experience.
Kind Regards,
The Ventrolla Team
Ventrolla restored our original 1860's…
Ventrolla restored our original 1860's sash windows and fitted their draught proofing system. A wonderful improvement and a warm house! We are delighted with the quality of the work and competitive price. The windows are now looking great and are easy to maintain.
We have recently had very helpful after sales backup with a lost part. Thankyou Ventrolla.
26 juni 2024
Review zonder uitnodiging
Antwoord van Ventrolla
Dear James,
Thank you so much for your kind words and for sharing your experience with Ventrolla. We are delighted to hear that you are pleased with the restoration of your original 1860's sash windows and our draught-proofing system.
We're also glad to hear that our after-sales support has been helpful to you.
If you need any further assistance, please don't hesitate to reach out.
Thank you once again for choosing Ventrolla.
Kind regards,
The Ventrolla Team
Top quality materials and workmanship
We've used Ventrolla 5 times over the past 20 years, most recently to replace some of our existing single-glazed sashes with double-glazed ones. These are visually identical to the originals, and run in the same boxes, so only the sliding bits have been changed.
The Ventrolla system that allows removal for decoration etc. is great, and we've always been very impressed with the fitters, most recently Derek Oswald, who always arrived on time, was polite, knowledgable and helpful, and made extra efforts preparing the room with dust sheets and tidying up afterwards to ensure that everything stayed clean and dust-free.
17 juni 2024
Review zonder uitnodiging
Antwoord van Ventrolla
Dear Tom,
Thank you for your continued trust in Ventrolla over the past 20 years. We're thrilled to hear about your positive experiences with our services, especially with your recent upgrade to double-glazed sashes.
It's wonderful to hear such kind words about our fitters, particularly Derek Oswald. We take pride in our team's professionalism and dedication, and your feedback highlights these qualities perfectly.
If there's anything more we can do for you, please don't hesitate to reach out.
Kind regards,
The Ventrolla Team
Beautiful Windows
A few years ago ventrolla fitted 3 sash and case windows in my victorian flat and they were excellent. We had them back this week to do another 2 sash windows at the back of the flat and we just couldn't be happier with the results. Thank you so much to Paul & Matt who fitted the windows. They were highly skilled, really knowledgeable and worked so hard. All rooms were left tidy and they were really friendly to speak to.
12 juni 2024
Review zonder uitnodiging
Antwoord van Ventrolla
Dear Angel,
Thank you for your review! It's always a pleasure to have returning customers, and we are thrilled that you had such a positive experience both times.
Your kind words about Paul and Matt are greatly appreciated. We will make sure to pass on your compliments to them.
Thank you For choosing Ventrolla. If you need any further assistance in the future, please do not hesitate to reach out.
Kind regards,
The Ventrolla Team
Great workmanship
The Ventrolla team renovated sash windows on the front of my house which required replacement of a couple of panes, balancing the weights, installing draft excluders and replacing windowsills for multiple windows; together with re-hanging my front door. The team (Damian, Lucas & Jakob) worked efficiently and were highly skilled. I’m very pleased with the results and have no hesitation to recommend the company.
18 maart 2024
Review zonder uitnodiging
Antwoord van Ventrolla
Dear London Gal,
Thank you so much for your review! We greatly appreciate your kind words about Damian, Lucas, and Jakob. They are indeed highly skilled and dedicated professionals, and we're glad they provided you with such a positive service.
Your recommendation means a lot to us. If you have any further needs or if there’s anything else we can assist you with, please do not hesitate to reach out.
Kind regards,
The Ventrolla Team
Excellent workmanship
Excellent workmanship, from a contractor who left the job clean and tidy.
Many thanks to Mollie, who patiently coordinated your team to fit the job in with other agencies.
Mollie is an excellent coordinator, pleasant with a great approach.
From a 100% satisfied customer.
Thank you
Lewis
7 juni 2024
Review zonder uitnodiging
Antwoord van Ventrolla
Dear Lewis,
Thank you for your kind words and for taking the time to share your positive experience. We are thrilled to hear that you are 100% satisfied with our workmanship and the cleanliness of your property.
We are especially pleased that Mollie’s coordination efforts left such a positive impression. We will make sure to pass on your compliments to her.
Thank you once again for choosing our services and for your wonderful feedback. If you ever need anything in the future, please do not hesitate to reach out.
Kind regards,
The Ventrolla Team
thank you to James,Simon and Tyler from…
thank you to James,Simon and Tyler from Ventrolla who did a brilliant job on our curved sash windows.Professional courteous service and the windows look amazing. The clean up afterwards was brilliant and I would highly recommend this company.
6 juni 2024
Review zonder uitnodiging
Antwoord van Ventrolla
Dear Will,
Thank you for your review! James, Simon, and Tyler are thrilled to hear that you're pleased with their work and conduct during your project.
We really appreciate your recommendation. If there is anything we can help you with in the future, please don't hesitate to get in touch.
Kind regards,
The Ventrolla Team
Excellent customer service
I would like to personally recommend Ventrolla.
Their customer service is exceptional and it was a pleasure dealing with them. Ian was very welcoming and extremely helpful.
3 juni 2024
Review zonder uitnodiging
Antwoord van Ventrolla
Dear Ben,
Thank you for your recommendation! It was a pleasure dealing with you too, and please feel free to get in contact if there is anything else we can help you with.
Kind regards,
The Ventrolla Team
Quickly fixed problem
I would have given 5 stars but could not because Ventrolla used the incorrect specifications when making 4 sash windows. However, they quickly admitted the problem and did everything they could to fix and install the correct windows at a later date without any cost to me. The installation team was great (professional and friendly), as well as Mollie, the Coordination Manager.
15 mei 2024
Review zonder uitnodiging
Antwoord van Ventrolla
Dear Jeff,
Thank you for taking the time to share your experience with us, and we appreciate your honest feedback. Our commitment to excellence means that we strive to rectify any issues promptly and with the utmost care.
Delivering exceptional service is at the core of what we do and it's wonderful to hear that our team left a positive impression with their professionalism and friendliness.
If you have any further questions or concerns, please don't hesitate to contact us and we will always be happy to help.
Kind regards,
The Ventrolla Team
Great result, would recommend
Jake was about as conscientious a professional as you could wish for. Attention to detail, cleanliness and getting the job just how we wanted were admirable. Our sash windows are transformed, look stunning and function massively improved. I’ll be honest we initially thought Ventrolla a little more expensive but with the job done I’d say just good value for money — you definitely get what you pay for!
8 april 2024
Review zonder uitnodiging
Antwoord van Ventrolla
Dear Mark,
Thank you so much for taking the time to share your experience with us. We understand that investing in quality workmanship can sometimes seem like a bit more initially, but we're glad to hear that you found the value to be worth it.
We strive to provide not just a service, but an experience that exceeds expectations, and it's wonderful to know that you feel you got exactly that.
Thank you once again for choosing Ventrolla, and please don't hesitate to reach out if you need anything in the future.
Kind regards,
The Ventrolla Team
Top Company - Quality Products - Excellent Workmanship
The company was excellent from start to finish. Prompt response to my initial enquiry. Constant communication throughout the process. Excellent tailor made products, including two unusual Gothic arched windows. Professional, skilled and courteous staff undertaking the installation. Very good follow up with assurance certification.
9 mei 2024
Review zonder uitnodiging
Antwoord van Ventrolla
Dear Jean,
Thank you so much for your review! We're thrilled to hear that you had such a positive experience with our company.
We strive to provide exceptional service every step of the way and it's wonderful to know that our team's professionalism, skill, and attention to detail throughout your journey left such a positive impression on you.
If you ever need anything in the future, don't hesitate to reach out.
Kind regards,
The Ventrolla Team
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