Our GSD developed bloat symptoms on a Saturday evening in Wales she was deteriorating fast and we were unable to find a local vet to help so called vets now and made our way to Colwyn Bay where Nuala... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Oustanding! Our regular vets have been charging us for 2 years on numerous prescriptions with changing diagnoses, within 20 minutes your vet had diagnosed, and offered a follow up. Unexpected Expense... Toon meer
Bedrijf heeft geantwoord
Such an amazingly helpful team, helped me with my buns sudden gi stasis. Only fault is the insane out of hours fee, almost £550 in total, where the same treatment at my usual vet was just under £100
Bedrijf heeft geantwoord
Sadly had to take our cat to be put to sleep Sunday. The staff were vey understanding and compassionate. I'd have happily given 5 stars, however the fees are extortionate. First messed up our bill wh... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Vets Now
Geschreven door het bedrijf
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Contactgegevens
Penguin House, KY11 8SG, Dunfermline, Verenigd Koninkrijk
- 01383 223902
- enquiriesteam@vets-now.com
- www.vets-now.com
4,2
Goed
25K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I went at 10pm to deal with what looked…
I went at 10pm to deal with what looked like a serious issue, and Vets Now were incredibly helpful and understanding. They clearly described the different options, and gave realistic timescales after a triage process. They were helpful in explaining how the insurance process worked and went through step by step.
10 juli 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Our GSD developed bloat symptoms on a…
Our GSD developed bloat symptoms on a Saturday evening in Wales she was deteriorating fast and we were unable to find a local vet to help so called vets now and made our way to Colwyn Bay where Nuala was diagnosed and treated that evening by Jennifer. We were so relieved to get the call at 2 am to say all went well.
We expect to pay more for out of hours emergency care but it was worth every penny. All of the staff were caring
27 juni 2026
Antwoord van Vets Now
We are so glad to hear that our team was able to provide such excellent care for your dog during a worrying time. We understand how stressful these situations can be, and we're delighted that everything went well.
Such an amazingly helpful team
Such an amazingly helpful team, helped me with my buns sudden gi stasis. Only fault is the insane out of hours fee, almost £550 in total, where the same treatment at my usual vet was just under £100
7 juli 2026
Antwoord van Vets Now
Hi Jasmine, thanks for your feedback on the cost of your pet’s care at Vets Now. We appreciate that taking an unplanned trip to an emergency care provider can be frustrating. It’s much more expensive to run an emergency clinic than a regular daytime veterinary practice and our prices do reflect this. For a thorough breakdown and explanation of our pricing policy, feel free to visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
Great service out of hours
What a great service rang late at night as found injured wild bird in the road, guy on the phone was calm and informative. Contacted vet while I was in car, text me directions and I simply walked in. Lady on desk was lovely and nothing too much trouble. Great vets when in need, highly recommend
6 juli 2026
Review zonder uitnodiging
Antwoord van Vets Now
We're so pleased to hear about your positive experience, especially during a stressful time. It's wonderful that our team was able to provide calm, informative assistance and make the process smooth for you and the injured bird.
Lovely Emergency Vet Practice
They were excellent. Welcoming, helpful and reassuring. They explained everything and gave my dog great care.
8 juli 2026
Antwoord van Vets Now
Thank you for sharing your positive experience. We are so pleased to hear that our team provided such welcoming, helpful, and reassuring care for your dog.
This company helped my cat who was in a…
This company helped my cat who was in a very unexpected life threatening situation. They kept her safe and hydrated while they ran tests to try and find out the cause unfortunately this was and still has not been determined. Their care and support for her was impeccable and she survived the night until I was able to move her to the PDSA a few hours later. Thank to everyone in the team that night and especially the vet and receptionist that I spoke with. They were both so kind, reassuring and supportive of both my cat and I. I highly recommend them.
4 juli 2026
Antwoord van Vets Now
We are so incredibly grateful to hear your kind words and that our team was able to provide such vital care for your cat during a frightening time. Knowing she is safe and that we could offer you both comfort and support means a great deal to us.
Old boy Milo ..
Paid great attention to my Milo as he was in pain .. day 2 here and it’s like a different dog .. he is happy and not in pain .. thankyou so much… 👏🏻
8 juli 2026
Antwoord van Vets Now
Thanks so much for your wonderful feedback! We are so happy to hear that Milo is feeling much better and is back to his happy self. We really appreciate you taking the time to share your experience.
POORLY Cat
They did what they said they would do. We found the process difficult to follow as we went from he is ok to he needs to be kept in to he needs to be kept in over night.
I transfered vets in the morning to my local vet who repeated some of the tests and arrived at a different conclusion.
It difficult to say the impact they had and what the outcome would have been if we had not followered their advice.
So overall 3 Stars as i still have so many questions.
5 juli 2026
Antwoord van Vets Now
Hi Rob, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
£300 plus before you walk through the door
Having had two dogs with the same condition over the previous week we knew what had worked for them, from our own vet.
The vet we saw would not proscribe what we wanted and was sending us away with nothing other than confirming what were were doing was right, all for the privilege of paying £300 plus, we declined the consultation and was not charged for the consultation as suggested by the vet.
5 juli 2026
Review zonder uitnodiging
Antwoord van Vets Now
Hi Paul, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
Missed injury
Missed, what my vet nurse noticed by us just walking into the practice. Didn’t feel listened too and disappointed by my complaint after. Likely my dog came to more harm by continuing to walk and jump.
31 augustus 2025
Review zonder uitnodiging
Antwoord van Vets Now
Hi, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
The insurance aspect is a mess
The insurance aspect is a mess. I am getting email after email to fill out this and that after I was told you would be handling the claim.
7 juli 2026
Antwoord van Vets Now
Hi Stephen, we appreciate your feedback. Would you like to discuss this case further with a member of our team? If so, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
The kindness and understanding we…
The kindness and understanding we received along with their expertise and care was amazing
8 juli 2026
Antwoord van Vets Now
We're so glad to hear that you received such wonderful kindness, understanding, and expert care. Thank you for your very kind words.
The vets was very caring and…
The vets was very caring and professional with my dog. She also gave me useful advice. All the staff were friendly and helpful. Would definitely go to them again.
8 juli 2026
Antwoord van Vets Now
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such caring and professional service to your dog, and that you found their advice helpful.
Seen as an emergency and well cared for
I had to take my dog to this vet as she was bleeding badly from her mouth after having an extraction earlier in the day. We were greeted and the vet saw my dog straightaway. She had to be stitched to stop the bleeding. My dog was very well looked after and they even took the time to cleanse her of all the blood she had on her. Everything was explained in full detail
2 juli 2026
Antwoord van Vets Now
Thank you for sharing your experience. We are glad to hear that your dog received prompt attention and excellent care during a stressful time. We appreciate your kind words about our team.
Super friendly staff and plenty of time…
Super friendly staff and plenty of time spent on the diagnosis and discussion.
7 juli 2026
Antwoord van Vets Now
We're so pleased to hear that our team provided such a positive experience for you. We always aim to offer thorough care and clear communication. Thank you for your kind words.
Transparency in prices
Transparency in prices , quick appointment and assessment of the situation .
No pressure for the additional tests which we wanted for peace of mind
7 juli 2026
Antwoord van Vets Now
We're so glad to hear that you found our pricing clear and our appointment process efficient. It's wonderful to know that you felt no pressure regarding additional tests and that we could provide peace of mind.
Seen promptly and our cat was given…
Seen promptly and our cat was given good care and compassion. Only negative was the excessive out of hours fee.
7 juli 2026
Antwoord van Vets Now
Hi , we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
Antwoord van Vets Now
Hi Graham, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Excellent service…treated me and my…
Excellent service…treated me and my little dog really well. Did a great job and were reassuring and helpful
7 juli 2026
Antwoord van Vets Now
Hi Karen, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.