Vets Now Reviews 

We paid £302.50 for a Saturday evening consultation, which is five times more than we paid for a consultation with our regular vets on the same morning. Both vets were competent and helpful. IVC Evidensia, who own Vets-Now, claim that out-of-hours prices are high primarily because of the cost of staff salaries. However, the factor of five mark-up from daytime rates at our own vet suggests to me that an unacceptably large part of the price goes towards delivering shareholder value. The market needs a substantially greater degree of regulation than it currently receives.

Seem quickly and efficiently, always room for improvemnet

Can't fault the clinical care for my cat which had had an accident with a car. Eye-watering costs though, as a number of other reviews note. They've got you over a barrel really, knowing they can charge what they like, knowing you're going to pay, because you have no choice. And yes, I know OOH care costs more, but we can't control when pets need help can we?

Everyone involved in Mabel’s care was incredibly professional, while also being so kind, compassionate and caring. We are ever so grateful, because without their thorough checks and wonderful care, we might not have Mabel with us today. We simply cannot thank them enough for everything they did. We would absolutely recommend them to anyone — Mabel could not have been in better hands.

Having previously used Vets Now at our local vets I was surprised to find that this time I was talking to a central number instead of the receptionist at the vets. The questions asked included a number which were superfluous for me having previously been a customer. I certainly did not need help finding my local Vets Now nor it's address and directions. You can save time by asking the question first and listening when the customer says they have used Vets Now and named the surgery. The central number means that we have lost the initial discussion with a veterinary qualified person who could possibly save the visit from being necessary. Surgery Staff were excellent and all proceeded smoothly.

Great service, attentive and supportive staff

Very kind & gave good advice. Extremely caring & gentle with our cat.

Not kept waiting
Pleasant staff

When I arrived receptionist was expecting me and knew my problem. My dog was triaged immediately with options clearly explained.

Friendly and sympathetic reception and reassuring and competent examiner whose surprising diagnosis has turned out to be correct. An important service available at otherwise a difficult time to get advice (a Sunday evening).

Caring & compassionate with a thorough examination. We hope not to return! Thank you ☺️

This was our 2nd visit in a month. The staff were fantastic as always. It was particularly busy and they dealt with it in a very professional manner, especially as it seemed some people had attended for repeat prescriptions and not emergency care. Probably the same type of people clogging up hospital A&E Depts!
All the staff treated us with respect and compassion and clearly have the animals best interests at heart. Everything is explained clearly and in a non patronising or condescending manner. I completely trust these vets and in an emergency would not take either of my dogs anywhere else.

Amazing team. Were very honest about the wait time when I arrived. The receptionist was lovely and understanding for everyone’s worries. No one wants to have to spend time at the out of hours unless they need to for their fur babies. And the VetsNow team worked as quickly as they could for a very busy waiting room. My kitten was looked over and treated with the best care to help get him back to his normal self.

Following an emergency on Sunday with my reactive dog Tucker, I called the vet. I did have to wait outside for a long time but the vet Zuusan (not sure on the spelling) was amazing. She listened and answered all questions. She got on the floor to calm my dog and he warmed to her immediately. I cannot fault her care. The receptionist was also kind and took time to ensure Tucker was relaxed.

Excellent vet and quick appointment but price of the medication was excessive in my opinion. £19 to dispense each medication which was paracetamol and probiotics. Then the price of the drugs on top. Otherwise a good experience.

The service was very good but the pricing was outrageous. You are taking advantage of pet owners who are in a difficult position requiring out of hours treatment.

We were kept fully informed of the progress of our cat. The staff were very friendly and answered all our questions.

Difficult time for us made easier by this vets!

Immediate help and reassurance given when needed.