Viagogo Reviews 

Never ever give this service your money.

You will over pay for tickets a year before the event. Spend days trying to get them delivered however they can resell them on their platform at a much lower price.

They will hang up on you - you may or may not get your tickets on the afternoon of the event. I am reporting them. If you want to lose $500 - I recommend

Was good, ordered some tickets for Olivia dean got them and they worked perfectly prices were quite dear but for last minute tickets viagogo is perfect!!

Really good price on the parking passes. Had to call as the instructions said to scan ticket and there was no bar or QR code. Smooth transaction overall and great price.

AVOID THIS COMPANY AT ALL COSTS. I purchased concert tickets in December 2025 for an event in October 2026. On the actual day of the concert, they sent an email stating, "Your seller has informed us that they are having difficulty providing the tickets you originally ordered." They held onto my money for 10 months, only to cancel at the very last minute when it was too late to make other arrangements. Absolutely unacceptable service and zero reliability.

You rip off pigs. The price shown for purchasing tickets was $ 330-odd. The transaction went through at $881.32.
I immediately went to the bank and was told they could not do anything.
Ombudsman, here I come.
DANGER!!!
Deceit, thief, SCAMMMMMMM. Do not use Viagogo

When I searched an event I wanted to attend, viagogo came up as a sponsored result. As I hadn't attended the venue before I went with viagogo, as I assumed they were linked to the venue. When I got to paying for the tickets, I noticed that the price was $120.00 higher than expected. There was a $60.00 postage and handling fee PER TICKET, for two tickets that were going to be delivered electronically. I cancelled the transaction and bought the tickets at face value from Ticketek.

Check the fees. I had $114 added to a $200 ticket.
Wasn't told until after the purchase went through.
But I do have a ticket to a sold out event.

Was sceptical ar first using Viagogo but can honestly now use with confidence. Yes you pay more but thats what you get when you miss out original sale. I've used it for two completely different events, major soccer game Germany major concert in Paris and both were seamless and any questions were answered promptly. Will definitely use again and can recommend.

Bought the tickets just to be told they were unavailable the day before. all the replacement options were significantly worse and they do not refund you for the difference. so if you swap to worse tickets you can lose hundreds. would never recommend anyone use this garbage site.

Fake tickets were sold to me and we couldn’t enter the concert. We were rejected entry at the door of the event. Customer service has not replied to my refund request for over a week even though the site says they’ll reply within 24hours. Frauds

Useless follow up, hidden cost with only suppling child tickets payed over 600 when only 250 through the event arena. Can’t get refund and tickets in someone else name so can’t pay more to change into adult. No description of tickets first instance. I’d say almost fraud. Do yourself a favour go through the venue. 200% profit handling fees

If I could give zero, I would. Absolutely disgraceful scam artists, refusing to give me a refund. I went straight through Ajust, who have assured me I have a significantly strong case against them, and it will be furthered to consumer affairs if they fail to refund me. Utter scum.

Worst experience ever, i created a listing for 2 extra tickets i had that a couple of friends said they can't go, I got a buyer for the tickets and an email saying you have 24 hours to confirm the sale or they will charge you, i spoke to someone and explained i don't have tickets yet and they said its ok you won't be charged and we have cancelled the listing. That was in march 2026, i finally got my tickets on 7th September and created a new listing for the sale, and sold my ticket's and confirmed the transfer was complete, before I had a chance to cancel the listing i had someone else wanting to buy the tickets I just sold, and from 8th September till the 12th September I have been asking them to please cancel the listing and they didn't, when the concert was finished and done i thought I would get my money but I didn't because of the sale back in march they have decided to charge me for it, i would never recommend using this company for any ticket purchases, they are a rip off and the price gouge you big time, they will charge you double to what you would pay through a properly run site not a bunch of rip off merchants

You need to be able to allow the tickets to be saved to a digital wallet . That’s the only issue I have .

Total waste of time and money. I purchased, for overpriced tickets (from hidden fees) and I have only received one ticket out of two purchased. Trying to contact the company or the seller is near impossible.
My recommendation - DONT USE THEM!!

WORST TICKET SITE EVER.
Viagogo was the paid ad at the top of my Google search, and I clicked through without realising it wasn't the official seller. On 23 September I ended up buying tickets that turned out to be nearly DOUBLE THE PRICE OF TICKETS STILL AVAILABLE for the same event through official seller — then ViaGoGO added an extra $100 fee at checkout.

I messaged them within five minutes to explain the mistake and ask for a refund. Their answer: all sales are final, no refund.

This isn't an isolated case. When I worked at a theatre in the UK, we'd regularly see around 50 patrons a night turned away at the door holding SCAM tickets bought through Viagogo.

My order number was: 654908493
I'll be reporting this to the ACCC. Happy to update this review if anyone from Viagogo actually wants to sort this out. Until then — avoid this site completely.

La entradas llegaron solo 2 horas antes del evento, y me cambiaron los puestos originales por una ubicación que realmente no ofrecía las mismas condiciones.
regards,

After ordering tickets to a performance in Canberra, Viagogo added $106 to the final balance, as fees.
This organisation appear to use ambush tactics to add fees of around 30% to the advertised price of tickets.
Avoid them.

I have had the worst experience I had a fraudulent transaction through my bank account buying post Malone tickets via Apple Pay . I had requested a refund as this transaction and they refused and said you can resell the tickets online through there website. The hardest thing is we are a single income family of 5 and when close to $500 dollars is taken out it hurts our family I have been disputing this for a while and trying to do this with my bank aswell and they have been very unpleasant. The hardest thing is now the post Malone concert is postponed thinking that was another avenue I could use to get my money back but because the concert isn’t cancelled I still can’t get my money back

Absolutely terrible experience — DO NOT USE VIAGOGO!

I purchased three tickets through Viagogo and never received them. I spent over two hours trying to get help, with extremely frustrating customer service and no proper solution.

The worst part was that I was standing at the event gate ready to enter, and Viagogo was still unable to provide my tickets or organise suitable replacement tickets. I was eventually told they were unable to find replacement tickets, leaving me with the possibility of completely missing the event after already paying for three tickets.

Thankfully, Ticketek still had a few tickets available, so I had no choice but to purchase new tickets again just to get inside. Otherwise, I would have completely missed out.

If you want to ruin your day and spend hours stressing at the entrance of an event, book through Viagogo. I absolutely would not recommend Viagogo to anyone and will never use them again.

The only positive part of this experience was Ammie from Viagogo, who was genuinely helpful and did her best to organise my refund at the last minute. Thank you, Ammie, for actually helping when I needed it most.

Save yourself the stress — avoid Viagogo and buy your tickets through an official ticketing platform instead.