I had a visit yesterday from Nathen and Ovi to our premises to carry out gas safety checks on some of our equipment. They did a great job, professional, polite and friendly. They also investigated a l... Toon meer
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Lees wat reviewers zeggen
Madacent and Jay done a really good job i was so please with what they have done i would definitely recommend them and give them five stars
I would like to thank Gurjit very much for picking up on things that are broken in my house yesterday. Now I can get them fixed on 1 day instead of repeat call outs. I cannot believe that the compa... Toon meer
Bedrijf heeft geantwoord
Maddison from VHL came to my property today after waiting since may for a part to come for works needed they sent her out for a wrong job but she saw what needed to be done had a part in her van and f... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- HVAC-installateur
- ook in
- Aannemer voor mechanische systemen
- Elektricien
- Gasbedrijf
- Gasinstallatieservice
- Loodgieter
Geschreven door het bedrijf
Specialist Property Services for Housing Providers & Businesses Since 1992. With over 33 years of expertise, VHL Mechanical is a trusted provider of boiler, plumbing, electrical, air conditioning, and renewable solutions across Greater London. We work closely with housing associations, local authorities, and commercial property managers to deliver high-quality, compliant, and responsive services. From emergency callouts to long-term planned maintenance, our Gas Safe and NICEIC certified engineers ensure your buildings remain safe, efficient, and operational year-round.
Contactgegevens
333/335 High Road, HA3 5EQ, London, Verenigd Koninkrijk
- 0208 102 9898
- enquiries@villageheating.co.uk
- www.villageheating.co.uk
4,7
Uitstekend
782 reviews
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Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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We had Maddison come and change our…
We had Maddison come and change our heaters who did an absolutely amazing job! Very friendly, professional and thorough with the work and made sure we fully understood everything. We are very happy and satisfied with it all!
7 september 2026
Review zonder uitnodiging
Antwoord van VHL Mechanical
Hi Layla,
Thank you for your wonderful feedback. We’re delighted to hear that Maddison was friendly, professional and thorough while carrying out the work, and that she took the time to make sure everything was clearly explained.
It’s great to know that you were so happy with the service provided. We’ll be sure to pass your kind comments on to Maddison.
— VHL Mechanical
Billy was very professional and helpful…
Billy was very professional and helpful and well mannered
Thank you for a great job
2 september 2026
Review zonder uitnodiging
Antwoord van VHL Mechanical
Hi there,
Thank you for your kind feedback. We’re delighted to hear that Billy was professional, helpful and well-mannered throughout the visit.
We’ll be sure to pass your comments on to him. We really appreciate you taking the time to share your experience.
— VHL Mechanical
Mr Wai and Maddi visited today to…
Mr Wai and Maddi visited today to repair my boiler...Very pleasent,efficient,kind...excellent experience..Thank you for having such a nice staff at your cimpany...
M.Milicevic
28 augustus 2026
Review zonder uitnodiging
Antwoord van VHL Mechanical
Hi Milicevic,
Thank you for your lovely feedback. We’re delighted to hear that Wai and Maddi were pleasant, efficient and kind while repairing your boiler.
It’s great to know that they made the visit such a positive experience. We’ll be sure to pass your kind comments on to them both.
— VHL Mechanical
Billy he is honesty person respect…
Billy he is honesty person respect experiencing what he doing
28 augustus 2026
Review zonder uitnodiging
Antwoord van VHL Mechanical
Hi Abdul,
Thank you for your kind feedback. We’re delighted to hear that Billy was respectful, trustworthy and clearly experienced in the work he carried out.
We’ll be sure to pass your comments on to him. We really appreciate you taking the time to share your experience.
— VHL Mechanical
Billy was my engine today and I am very…
Billy was my engine today and I am very grateful for such a great service he fixed my on going issues with my radiator that I’ve had for over a year or two that everyone else never can sort out …. Took his time fixed the issue very professional and polite job done and I’m happy
19 augustus 2026
Review zonder uitnodiging
Antwoord van VHL Mechanical
Hi there,
Thank you for your wonderful feedback. We’re delighted to hear that Billy was able to resolve the ongoing radiator issue and took the time needed to make sure the problem was properly fixed.
It’s especially pleasing to know that you found him professional and polite throughout the visit. We’ll be sure to pass your kind comments on to Billy.
— VHL Mechanical
Very knowledgeable and knew how to…
Very knowledgeable and knew how to carry out the job in a friendly and professional manor.
Even gave signs of what early signs to look for in the future. 10/10
Very pleased
18 augustus 2026
Review zonder uitnodiging
Antwoord van VHL Mechanical
Hi Lewis,
Thank you for your excellent feedback. We’re delighted to hear that our engineer was knowledgeable, friendly and professional, and that he took the time to explain the early warning signs to look out for in the future.
We really appreciate your 10 out of 10 rating and are pleased to know you were very happy with the service provided.
— VHL Mechanical
Friendly, professional and excellent work
Excellent work and very friendly service. The engineer was professional, helpful and clearly knew what he was doing. He completed the work to a very high standard and left everything tidy afterwards. I really appreciate the service and would definitely recommend VHL Mechanical. Thank you!
18 augustus 2026
Review zonder uitnodiging
Antwoord van VHL Mechanical
Hi Izzatullah,
Thank you for your wonderful feedback. We’re delighted to hear that our engineer was friendly, professional and helpful, and that the work was completed to a high standard with everything left clean and tidy afterwards.
We really appreciate your recommendation and will be sure to pass your kind comments on to the engineer.
— VHL Mechanical
I had Wai come to sort out an on going…
I had Wai come to sort out an on going issue with my heating and Water, had many different engineers come but not one knew how to fix the issue, thankfully Wai managed to fix it all in one day. I’m so pleased that it’s sorted now and he was also very friendly and explained everything to me. Thank you so much Wai ! :)
17 augustus 2026
Review zonder uitnodiging
Antwoord van VHL Mechanical
Hi there,
Thank you for taking the time to share your feedback. We’re delighted to hear that Wai was able to resolve the ongoing heating and hot water issue and get everything working properly again.
It’s especially pleasing to know that he was friendly and took the time to explain everything clearly throughout the visit. We’ll be sure to pass your kind comments on to Wai and let him know how much his work was appreciated.
— VHL Mechanical
Pilly did great job he’s very clean…
Pilly did great job he’s very clean thank you pilly
17 augustus 2026
Review zonder uitnodiging
Antwoord van VHL Mechanical
Hi Sadiq,
Thank you for your kind feedback. We’re delighted to hear that our engineer did a great job and left everything clean and tidy after the visit.
We really appreciate you taking the time to share your experience.
— VHL Mechanical
Billy was polite and very helpful
Billy was polite and very helpful. He even changed a broken valve in my children's room. The reason I'm giving this a 3 is because of the company itself. Their policy is that if they cannot see the issue during the visit they will not fix it. My radiator has been leaking for over 6 months and there are signs of this too, however Billy explained they may not change it because it didn't leak during his visit which is very frustrating.
13 augustus 2026
Review zonder uitnodiging
Antwoord van VHL Mechanical
Dear Charlene,
Thank you for taking the time to share your feedback. We’re pleased to hear that Billy was polite and helpful, and that he was able to replace the broken valve in your children’s room. We’ll be sure to pass your kind comments on to him.
We also understand your frustration regarding the radiator, particularly as you have been experiencing an intermittent leak for several months. Where a fault is not present during an engineer’s visit, further evidence or investigation may sometimes be required before a repair or replacement can be authorised. However, we appreciate that intermittent faults can make this particularly frustrating for customers.
Thank you for bringing this to our attention. Your feedback is valuable and will help us review how intermittent issues are assessed and communicated to customers.
— VHL Customer Care Team
Brilliant service
We had Billy come over today and he was great, he came to do our power flush for when we get a new boiler.
Would highly recommend!.
10 augustus 2026
Review zonder uitnodiging
Antwoord van VHL Mechanical
Hi Sydney,
Thank you for your kind feedback. We’re delighted to hear that Billy provided a great service while carrying out the power flush ahead of your new boiler installation.
We really appreciate your recommendation and will be sure to pass your comments on to him.
— VHL Mechanical
Wai is do good
7 augustus 2026
Review zonder uitnodiging
Antwoord van VHL Mechanical
Hi Mr Stanekzai,
Thank you for your kind feedback. We’re delighted to hear that you were pleased with the service Wai provided.
We’ll be sure to pass your comments on to him. We really appreciate you taking the time to share your experience.
— VHL Mechanical
Fantastic service,great plumbers,very…
Fantastic service,great plumbers,very polite and helpful especially Maddison ,truely a fantastic asset to your company
Very well done and thank you
6 augustus 2026
Review zonder uitnodiging
Antwoord van VHL Mechanical
Hi Errol,
Thank you for your fantastic feedback. We’re delighted to hear that you received such a positive service from our plumbing team and that Maddison was especially polite, helpful and professional throughout the visit.
It’s particularly appreciated to hear you describe her as a fantastic asset to VHL. We’ll be sure to pass your kind comments on to Maddison and the wider team.
— VHL Mechanical
After a bad experience being left…
After a bad experience being left without water for a week this engineer done a great job and was very friendly and helpful
4 augustus 2026
Review zonder uitnodiging
Antwoord van VHL Mechanical
Dear Jessica,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were left without water for a week and understand how frustrating that experience must have been.
We’re pleased, however, to hear that our engineer provided a friendly, helpful service and did a great job once attending. We’ll be sure to pass your kind comments on to him.
We appreciate you bringing both aspects of your experience to our attention, and your feedback will help us continue to improve our service and communication.
— VHL Customer Care Team
You engineer Billy visited today to…
You engineer Billy visited today to replace a radiator and done a very good job. Lovely and friendly person.
31 juli 2026
Review zonder uitnodiging
Antwoord van VHL Mechanical
Hi there,
Thank you for your kind feedback. We’re delighted to hear that Billy did a great job replacing your radiator and that you found him friendly and pleasant throughout the visit.
We’ll be sure to pass your comments on to him. We really appreciate you taking the time to share your experience.
— VHL Mechanical
My boiler packed up and died
My boiler packed up and died on a Monday night so I phoned first thing Tuesday morning requesting an emergency as I have a 2 month old and a 3 yr old in the house and no hot water. They informed me they couldn't get anyone out to me until the next day with a booking time of 8-5 (i expected someone the day i called but was willing to accept the day after) Anyways Wednesday cam and the engineer arrived very lovely and professional his name was Wai Hong NG he informed me that the pump had gone and a new one needs to be fitted so he message the company straight away letting them know and was told it would be sent to their parts department. I rang Thursday afternoon just to see if there was an update on booking a date (hoping they were going to say Friday lol) any way I was told that the parts department hadn't even opened the request (this is now 24hrs after the request was sent). Fast forward to Friday (4 days No hot water) I rang them at lunchtime and they said the parts department should be sorting the part out that afternoon so the earliest they could book me in would be the following Tuesday, I wasn't happy about this as I had requested an emergency at the beginning of the week and they are now telling me it would basically be a whole week with no hot water with 2 infants in the house and with the lovely weather safe to say we were all sweaty after work etc. They told me that they were just following protocol set by my council (Hillingdon). I don't understand how waiting a whole week for a boiler to be fixed is classed as emergency. I have just had the part fitted and we now have hot water again. If it wasn't for the engineer I don't think I would've scored them as high
28 juli 2026
Review zonder uitnodiging
Antwoord van VHL Mechanical
Dear Lisa,
Thank you for taking the time to share such detailed feedback. We’re sorry to hear about the delays you experienced while without hot water, particularly with two young children at home. We understand how frustrating it must have been to repeatedly follow up for updates while waiting for the required part and a return appointment.
We’re pleased to hear that Wai Hong was professional, kept you informed during his visit and promptly reported the replacement part required. We’ll be sure to pass your positive comments on to him.
However, your concerns regarding the subsequent communication, the time taken to process the parts request and the delay in arranging the return visit are important to us. This is not the level of communication we aim to provide, and we would like to review the handling of your repair to understand what happened and identify where the process could have been better.
We’re glad that the repair has now been completed and your hot water restored. Thank you again for your feedback, which will help us improve the way urgent repairs and follow-up appointments are managed.
— VHL Customer Care Team
Maddison has shown from a start
Maddison has shown from a start, professional skills, confidence in her labour, you can definitely see that she has had work experience with responsible and extremely skilled a he’d of her and so Maddison can master her ability.
What I have appreciated dearly from her her competence herself, very Logical and responsible for her company as well not spending and waist such amount of money for a major labour work with more people as it was planned.
There are not such wages that could pay back this clever and smart Delivery. Any Company owner would be so lucky to work with her, trustworthy indeed.
Wishing Maddison a great life a head . I’m definitely shore she is on her way for Big.
Massive Thank you for your labour. Extremely Productive& Professional
21 juli 2026
Review zonder uitnodiging
Antwoord van VHL Mechanical
Hi there,
Thank you for taking the time to share such detailed and thoughtful feedback. We’re delighted to hear that Maddison demonstrated professionalism, confidence and excellent technical ability throughout the work.
It’s especially pleasing to know that her logical, responsible and productive approach made such a strong impression. We’ll be sure to pass your generous comments and best wishes on to Maddison.
— VHL Mechanical
Be careful with village heating gas…
Be careful with village heating gas engineers that come into your house, they are not trustworthy and they will make up lies on you, the gas engineer said that i was interindating, rude, threatening and invaded her personal space, and she Did not press her single person's alarm, but what she did do is call me back and try to get back in my promises Half an hour later , now , does this seem like some was intimidated , threatening or rude too , and i do have CCTV from my house that there did not know was there and call log to prove it. The coordinator for village heating is no better, complaints go missing, the coordinator for village heating was liazing with me until she see my evidence. CCTV and a call log of the gas engineers. I haven't the proof that they received my complaint and it went missing x3 times, i did told the coordinator that I was gonna take it further to the CEO and she told me, don't bother because it will just come back on my desk. How unprofessional? And after reading your replayer\n Village heating do not take complaint seriously, and the coordinator lack to cover them up.\n Remember, I give you guys the opportunity to investigate it? And you try to cover it up, I do have the proof. We'll be naming and shaming all parties involved\nIn the middle
3 november 2025
Review zonder uitnodiging
Antwoord van VHL Mechanical
Dear Leon,
Thank you for sharing your concerns. VHL takes all allegations regarding employee conduct and customer service seriously, and we also have a clear duty of care to protect the safety and wellbeing of our engineers.
Following your report, we reviewed the visit, including the available records and accounts provided by the employees involved. As the appointment was arranged through your housing provider, our findings and the engineer’s report have been shared directly with them for consideration.
It would not be appropriate to discuss disputed accounts or individual employee matters publicly. Any further correspondence regarding this complaint should therefore be directed to your housing officer, who can review the matter with you through the appropriate complaints process.
— VHL Mechanical
Antwoord van VHL Mechanical
Hi Zanele,
Thank you for your kind feedback. We’re delighted to hear that Annil provided you with great service.
We’ll be sure to pass your comments on to him. We really appreciate you taking the time to share your experience.
— VHL Mechanical
I was visited Annil Singh
I was visited Annil Singh. What an absolute pleasure to have an engineer so passionate about his job. He called to tell me his eta, which was appreciated.
On arrival he was considerate, polite and professional. He immediately engaged in conversation which put me at ease.
I most appreciated his people skills and felt comfortable having this lovely young man in my home.
30 juni 2026
Review zonder uitnodiging
Antwoord van VHL Mechanical
Hi there,
Thank you for taking the time to share such thoughtful feedback. We’re delighted to hear that Annil kept you informed of his arrival time and made you feel at ease with his considerate, polite and professional manner.
It’s especially lovely to know that his passion for his work and excellent people skills made such a positive impression. We’ll be sure to pass your kind comments on to Annil, and we really appreciate your support.
— VHL Mechanical
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