Virgin Media Business Reviews 

AVOID / AVOID / AVOID

WOW, just read all the reviews on here and thought I was alone... This company is dreadful customer services wise, constantly overcharging, agreeing that they overcharge, but do not resolve the issue. They will not speak to you over the phone (complaints), but are happy to sit behind poor staff who have to field your calls. They are happy to close your unresolved complaint with an Ombudsman directed letter. Low and behold UK Ombusdman doesn't deal with Virgin Media / O2 since the 1st Jan 2026, even though the letter I got a letter sent to me after this date. Why are they sending letters out like this knowing that it won't be dealt with.

Dreadful company - useless at best, knowingly inept at worst (I have other thoughts but I have lible in the back of my mind)

On phone to them as I type. I am now being told, that I am out of contract and can cancel with 90 days notice, but have an email from them saying early cancellation fee of £480 is applicable, that is with 90 days notice. THEY REALLY HAVE NO IDEA OF WHAT IS GOING ON IN THEIR OWN COMPANY, BETWEEN DEPARTMENTS!!!!!

AVOID / AVOID / AVOID

I read the reply from Virgin Business and sent them my information for them to respond to. They have failed to respond to that. I am genuinely not shocked. An attempt at saving face, overtly looking like the care. You are simply a number and that number seems to be reducing with the amount of negative reviews on here.

I then receive a letter increasing my bill, that keep getting wrong. I cannot wait to rid myself of this appalling company for good.

They were once a decent company. What on earth has happened!!!

Unfortunately there is no 0 star to give. Its the rubbish company operated by ??? please never ever go to this provider, complete nonsense company.

We have VM Business Voom 400, one year to go on contract. Tried to engage with VM Business regarding getting 2 SIM cards moved over from EE to O2 under the VOLT deal. Nobody can help. Portals and phone system incomprehensible. Ridiculous - I'm trying to buy something from them, and they can't engage! We'll be leaving them when the contract is up.

Awful service.

Worst Company Ever for Broadband, been with them since NTL was taken over by Virgin media. I have stopped trading but they continue to take money and want 90 days notice for disconnection.
paying £31.20 for 50MB internet.

Got a new discounted contract in October. And Virgin is overcharging me since then (now it is February). Every time I contact them, have to waist hours, they promise that everything will be sorted with the next month bill, but it seems that not a single person is able to read the contract to the end and cannot get the numbers right. PATHETIC
Update: 12 days later and we have been overcharged again, according to Virgin Media - they are investigating it ASAP. Seriously? Not a single person is able to read a contract?
UPDATE: End of March - still not sorted out - abysmal

Extremely bad company. Richard is sitting on his island relaxing taking peoples money and the service is extremely unprofessional. I beg people not waste your money on this internet provider

Absolutely awful. They used to be fairly decent. They are now spectacularly bad. If you even manage to get through to the call centre the line is so bad that they hang up and if they can hear you the staff usually can't help anyways...

Spoke to Jenny for 20 mins and she managed to solve absolutely nothing. This is pretty much the deal on every call to Virgin.

We have already tried to disconnect this account twice before. The first time was within 30 days of a price increase and it was ignored, losing us the right to just 30 days' notice. Unfortunately, I failed to save copies of their online form and they 'couldn't find it'. I trusted them - mistakenly. The second time was on 10 Dec 25, this time saving copies of the online form and the spreadsheet we uploaded to cover our three different addresses.

Not received as much as an acknowledgement. I used online chat, trying to find out what was happening to no avail. They suggested I phone but with their gross incompetence to date, I prefer to have it all in writing. Now they have referred me to yet another cancellation form, saying they can do nothing for me.
I completed the form - a third time - explaining the history of errors. And what did I get? An email saying they'd be in touch within 10 working days.
We are already weeks over our right to cancel immediately after an unscheduled price increase and the whole process seems to be intentionally trying to extend the contract and charges as far as possible. With subscriptions at three different addresses, this is a considerable expense - and we're still not rid of them.
I wouldn't recommend them to anyone. In fact I would warn anyone to think carefully before getting involved with this company at any level.

We’re a small family‑run restaurant in Richmond that depends on broadband for phones, EPOS and delivery apps. Virgin Media Business handled our installation extremely badly from November to late December 2025.

Our first engineer appointment in early December was missed with no communication, wasting a full day.

The second installation on 16 December wasn’t completed, even though our previous provider was due to disconnect on 19 December.

We were then left without fixed broadband between 19 and 28 December – our busiest trading week of the year – and had to buy multiple SIM cards and a backup router ourselves just to keep taking some orders.

Despite us repeatedly asking in writing, Virgin cancelled the 4G Start‑Up business backup and refused to send any temporary connection because a new date had been booked, even though we still had no working service and no guarantee the 29 December visit would succeed.

The line finally went live on 29 December, but by then we had already lost orders, upset customers who couldn’t reach us, and spent extra money and time firefighting a situation we warned Virgin about weeks in advance. For a “business” product, the lack of ownership and support was very disappointing.

We’ve now raised a formal complaint and are waiting to see what Virgin Media Business do to put this right. Other small businesses should be aware of how vulnerable you can be if your installation is mishandled around a critical trading period.

Please contact me on my email and I can submit the information needed.

After 30+ years with Virgin Media since the 1990s, I've finally had enough—and I'm planning my escape.
I was going to write out everything they've done—the ignored emails, the bait-and-switch, the gaslighting—but what's the point? They have no heart to feel and no arse to kick. Just a template reply waiting for every complaint.
My advice: take your time and choose another provider. Their ads shine, their website gleams—but their after-service is rotten to the core. Flashy sales can't hide a soulless machine that treats loyalty like a weakness.
Don't learn the hard way like I did. Walk before they make you crawl.

in process of my issues be sorted once its done i will update

Been with VM Buisiness for duration of my 2 year contract.

No issues technically, been reliable and fast, only issues ive had are with billing, been charged extra fees for mistakes at their end that take hours on the phone to resolve.

I've recently moved over to a personal/home VM broadband which again works great BUT there was a mess up as the O2 part was missing and again this took far too long to resolve than it should.

I wish I'd read the reviews before signing up to this joke of a company. Lies and broken promises from day 1.
Never do what they say they're going to do and billing inaccurate.
When contract was over tried telling me I would have to give 3 months notice. I kindly pointed out I had given notice 2 months ago but surprise surprise it hadn't been actioned.
Avoid at all costs

I am stuck with Virgin Media because they are the only fiber (which is really DocSIS co-ax anyway) service in the area (and i refuse to give my money to that right wing monster to get my internet from space).

The positive side is, the connection is solid, quick and very stable. It has only been down 3 times in 6 years. However, SLAs were missed every time and because nobody can seem to read ticket notes there.

When you do finally get through to customer service, they are polite and will try to help as best they can.

Technical Support agents vary wildly. Some are very good, others are frankly terrible.

The things that went wrong....

1 > When setting up the account, links are sent to sign up to billing/support portals - Absolutely nothing worked like it should - had to raise tickets to correct everything. Wasted promises/time all round.

2> During account creation, they platform warns you that paper bills cost extra, unless you set up paperless billing - DD set up, paperless option selected - DD collected as normal, paper bill sent (charge added to my account) MORE TIME WASTED SORTING THAT OUT

3> Static address requested. But was given the wrong info for subnet. Spent 45mins arguing because they trying to blame my firewall. The desk tech didn't even understand why the range information was invalid.

In conclusion - when it works it's lovely - when it goes wrong/offline or you need anything out of the ordinary - it is nothing but pain and misery.

I was with them for 7 years then we moved home and could not take them as they were not in the new area, I did a cancellation form and they rang me 2 months later, I missed the call and tried to ring them back, nearly 2 hours I was on the phone waiting and when they answered they put the phone down, I have been moved out 5 months now and still being billed every month, any emails get ignored, any live chat tell you to ring, cant ring as they dont answer for hours and put the phone down, bank will now dispute all charges

Account num=072813901-001

Will never use them again after pulling this scam

Much like the many reviews before I would avoid Virgin Media Business for your broadband needs.

Yet another company that likes to take your money but then provides non existent Customer Service and Complaint Handling.

My issue started with little to no notice of a price increase - way above any normal RPI increase or at least this was the explanation. A call back from the manager never materialised and nor any follow up from the so called complaints team other than a short email. I tried once again and thought I had got through to someone who seemed to take some responsibility but guess what the promised follow up call from the manager never materialised nor anything from the complaints team. I have got to concluded they are in name only or don'r care. If you value your time and sanity I would look elsewhere.

Was with this provider for about 5 years and the customer service was dogshit for all of it. Had intermittent connection for about two years and they sent two engineers round to tell me there's no fault with the connection instead of just giving me a new router like I asked. Eventually they did provide one and the service was okay for a while, tried to leave and was blindsided by a 3 month notice period as well. Overall do not recommend, the service is actually worse than residential Virgin Media which I've had in the past

I would give 0 stars if I could. The experience with this company was absolutely disgraceful! I placed an order and after 2 months of not knowing what was going on with the installation, the order was simply cancelled. I chased numerous times and the order manager Ivanne Regio could not provide a single useful update and had no customer service skills or communication. I don’t know how they are in business. Please avoid if you value your time and money.

Shambles of a business.

No one takes accountability for deplorable service.

This might be the only way to get someone to listen.

Doubt it, but I’d loved to be proved wrong!

Voom 400 for Business
We took out a 24 month contract for business broadband. I've had quite poor broadband speeds at times.
I had difficulties arranging support from the contact centre, but eventually did arrange two engineer visits which were good and did help.
I went onto the chat function to check the date of the end of my contract (9th March), to be informed that I need to give 90 days notice (mid April), as per the T&Cs. On calling the customer relations, they were able to waive this and allow me to cancel at the end of the contract.
Overall, it just feels that there isn't enough attention or care given to clients and the service isn't as good as I'd hoped it would be.