Virgin Money Australia Reviews 

Absolutely horrific. They don’t deserve to exist. Please save yourself the time.

Insurance was cancelled and then after they took payment. Phoned and they wouldn't credit the account. Bad business, clearly this is a short-term deliberate approach to business which I am disappointed. in Richard.

Constant delays in receiving payments - even supposed Instant PAY ID ones. Wait on hold to call centres for 5-6 hours and no one ever answers. A complete disgrace. Simply shouldn’t have a banking license and shouldn’t be allowed to operate in Australia

This company has such a lame motor insurance claim policy. I’ve been paying my premiums on time and when my car met with an accident, the time they took to lodge the claim and the kind of ridiculous questions they ask to delay the process is insurmountable. Please do not go with this company, they have the worst customer service, life long waiting time over the phone, and the useless questions they ask to complicate the process. It’s been 15 days since the accident and I’m without a car, no idea whether my claim is going to be cleared or not, and whether I’ll be getting my car back!

An app only bank, that doesn't have an app that works! Every time I open the app, it takes 2 minutes to load, displays several error messages and just lags. I've seen screen recordings over and over again but they just can't fix it.
The offshore customer service department have absolutely no idea and provide a terrible level of service.
I don't feel secure banking with a company that doesent offer Internet banking or branches, the only way to access your banking is on an app, that doesn't work.
Enough is enough

This bank has literally caused us psychological distress to the max….
Took 6 months to decline a loan for our investment property taking us out of the market for good rates with other banks… please please anyone beware of them… I wouldn’t wish what they did to us on my worst enemy…

Can only take Virgin Money Australia as a scam. Opened a joint account with cards only to have the banking App locked due to receiving 6 incorrect SMS codes. Phoning the Virgin team is no help as they don't answer , after 18 hours and 6 mins over 3 days on hold we've had enough. DO NOT OPEN ANY ACCOUNTS !!

Was on hold for over hour and a half and then the line drops out. On a hold again and have been waiting over 30 minutes so far. No point in offering a kick-ass saving interest rate if you can't get your account to work and there is no-one to talk to. Wait times were very very bad with BOQ but this is next level. Don't say you haven't been warned.

Refinanced home loan this year. Incredibly inconvenient to use the website, no mobile phone app, and poor customer service. Cannot wait to transfer my home loan next year after my 2 years contract is over to a different bank. I do not recommend this home loan service.

Absolutely disgusting bank. The service is horrid, the staff don't speak fluent English, the cards never work, transferring money in to or out of the accounts is slow (if it works at all), if you complain they don't care, when there are banking issues on their end they don't tell customers, when you ring them you are on hold for a minimum of an hour, and finally you can not access your account via a Web browser. This has to be the most inept bank I have ever had the misfortune of joining.
Also when you request to close your accounts they refuse to close them and do not reply to emails or messages.
DO NOT EVEN CONSIDER THESE INEPT REJECTS for your banking. They really are pathetic!!!

Too many issues
Customer service; chat online takes about a month to have the problem addressed and if it's not done in one go you're looking at about a week for the next message.
On hold phone expect an hour if you are lucky.
Triple charged on a few occasions and didn't get reward points for a transaction promotion.

Pathetic. Take your money elsewhere. Horrible customer service, good luck trying to talk to someone. App keeps saying oops sorry unavailable, so can't access my own money when I need to. Call centre often experiencing difficulties. Just transferred all my money out from them and was told I could close account, then right at the end she says you still have interest owing to you so we can't close until end of month. Get your act together.

I have been trying to contact this back for over a week. Called and waited for over two hours with no answer. Sent multiple emails. Got locked out of my account. I regret signing up with them.

Rubbish customer service. It's been almost 2 months since I raised an issue with them and it's still not resolved.

Good Luck trying to get through to their contact service, i have been currently on hold for over an hour and the call got disconnected. Pathetic company that has no idea. stick to your airlines and leave the finance sector to the professionals.

This is a scam. They ripped me off for I don't know how much money and it is not possible to close the account. They have outdated system, keep charging me for maintaining the account. This is a scam and they should be out of business. The worst bank on earth.

happy to be a client of Virgin Money Australia as the services i use are very good, price reasonable for me and easy to use online app. good work.

Absolutely appalling app. Blocked my account access for no reason. I had NO access to my money AT ALL & the only way to get access to your money is through this phone app. Not through your computer. There is No other way. Tad behind the times!! Also limited times to call them to Unblock your account.. that they decided to do behind your back. Also when they do Maintenance whenever, they Block your access as well. Same thing with Outages, which has happened to me twice now. Unreal! Once you do get through to them you have to answer at least 5x security questions plus. Even though when you sign up you have a set ID no: & questions assigned, although they never seemed to get asked! Ever. Except random annoying others & what was your last transaction. Hello how can I answer that when I can not get into my bank account to see it. Instead they want to know everything else & down to your undie size, before they will even bother to help you. I got hung up on when I questioned them why the nonstop security questions & I still hadn't even been helped me yet when I had told them firstly what had happened.. or with them even bothering to unlock my account still, no urgency or care & after waiting quite a long time to get through mind you. Service is beyond shocking! It's disgusting. Especially when you have been locked out by them & their useless app! It is your money not theirs. Can not be trusted. This would have to be the most unreliable & frustrating bank I have Ever had the displeasure of banking with. So many problems & in just under 4 weeks since opening & using the Virgin Money app. Save your Sanity, time & money & go Elsewhere! To a reliable bank & with better access & phone service!!! So not worth it or the stress.