visionvehicles.co.uk Reviews 

Brilliant service, vehicle delivered with no problems, really good customer care from the driver and the company as a whole have been fantastic.

Vision have made everything so easy, after the accident, it all seems like it will be hard work to get everything sorted, but everyone who we’ve spoken to and who has helped us have been fantastic, George and Elizabeth are the two main people I have dealt with, thank you taking the stress away.

The hire car was delivered quickly , but trying to return the hire car was problematic.e-mailed Vision to collect the hire car. it was 6days before they replied , and could not collect the car for another 6days. As I was not insured for the hire car, it sat blocking my driveway. After inspecting the hire car they said there was a small scratch on the door, and charged me £190. Will a avoid this company in future .After complaining, I have since received an e-mail saying they have buffed out the scratch on the door, and put the damage down to normal wear and tear. Good outcome but needless inconvenience.

A brilliant experience . The vehicle arrived on a flatbed exactly on time . The driver was really pleasant and took the time to take me through everything on the vehicle and check the vehicle over . The vehicle was a spotless Mercedes . I have nothing but praise for this company and would recommend without hesitation .

Straightforward, clear and helpful service

I’m very happy with the service provided by the company arranged through my car insurance. The delivery of the car to my home was smooth, fast, and completely hassle-free. The driver was polite, punctual, and explained everything clearly.

The entire experience, from coordination to delivery, was professional and pleasant. I truly appreciate their responsible approach and attention to detail.

I would definitely recommend their service!

Arrived on time. Hire car in very good condition.
Very friendly delivery driver, James, explained all the controls and thoroughly checked the vehicle before handover.

Car dropped of by John within planned timeframe. He had a good sense of humour and was patient in explaining controls of the courtesy car. Friendly, respectful and polite. Answered questions to my concerns. Courtesy car arranged and arrived quickly. No complaints and would recommend using this company.

I wouldn't say experience was great it was a complicated and there doesn't seem to be any communication between the call team although very polite you never get the same person when you phone e.g. Email at 8.12 saying all paperwork now received car will be delivered. Then 10.10 hire paper work not received and until they get it they would not be able to deliver car but the hire car had been delivered at 9.30 need to get communication sorted. Apart for that everything every thing seems to be fine but will wait for my car to be returned be for commenting on over all performance.

Everything happened in a very timely manner .. very communicative team and everything was sorted out for me within 24 hours .. The whole team involved was exceptional and professional.

Joy O

Excellent from start to finish! Very helpful, professional, polite and informative. Recover of my vehicle and the delivery of the car was excellent and smooth.

If only 0 stars was an option - the most horrific customer service, undertrained staff, rude managers, acting in the best interest of the third party, truly a disgrace.

Prompt, efficient, friendly service.

Absolutely appalling service. My vehicle was written off with a non fault accident & 3rd party insurers sent them a cheque which they sent to me but I never received it. They still made me return the hire vehicle, basically saying no longer their problem & left me without a vehicle. I ended up dealing with 3rd party insurers myself to get it sorted

Excellent, professional service, have been really impressed.

Nice people to do business with, Delivery driver very polite and good service

Straight forward service from the 1st phone call to the delivery of the vehicle. Friendly, empathetic and prompt. Thank you!

Quick, easy to deal with and very friendly staff

Very helpful, polite and informative. The service is the best I have ever had when dealing with anyone in this sector.

Really nice people, can have a chat about things ,not like ADMIRAL INSURANCE, who were awkward rather than be helpful, a total contrast to Jonathan at VISION, I run a LTD company with quite a few vehicles and will definitely contact VISION again if we have a accident, many thanks Rob Phillips, Phillips roofing systems Ltd