Vitality Extracts Essential Oils Reviews 

I have the same problem I was supposed to get Bogo and I also had a $25 off coupon. They said they could use for my next order I’ve tried to call them same thing they’re busy and there’s no room on the queue really upsets me. I just got one more and it was supposed to be a Bogo today. Second time in

i have tried 5 times now through emails to stop a subscription i have called and i keep getting hung up on I have sent 3 packages back Return to sender but have yet to get reimbursed i received two in one week that I did not order but got charged for them I am sick of this

Took nearly 3 weeks to get the order. neither of the roll ons were sealed. Tried the Skin Envy and I broke out. Customer service is non existent. Reached out to return and was told I can return for credit. So the Refund/Return section is not a refund at all. Jumped through hoops trying to get to the pages for a return and finally gave up. DO NOT ORDER

In November I ordered two sets of signature blend bundles. $100 worth of product. Each bundle contains five bottles. It says it would ship in 1 to 3 days but it took a month. When I finally received my order, it only had (2) 10 mL bottles of stress relief instead of the two bundles, I have tried calling multiple times but it’s bogus. It either says the queue is full or it says you can push a number to speak to customer service and it just disconnects you every time. I wrote four emails and included pictures of what was supposed to be in the package versus what I received. Four times after about a week I received a message saying check with a postal carrier . It’s absolutely the worst customer service experience I’ve ever had. I should also say that when I ordered the signature bundles, they were in stock, but a month later when they got around to shipping my order, it was out of stock. Just because something is out of stock doesn’t mean you substitute 10 items with two and say your order is conplete.

Takes forever to get your order. I have a necklace that is defective and no way to get in touch with them
Do not order from them- scam company

I have placed several orders with this company and received all of them without issue. All in all, I love the oils and have been very satisfied. However, I’ve never had to use customer service. Reading these reviews regarding customer service, I will admit does make me a little leery, realizing if I ever do need assistance, it may be incredibly difficult. I have used essential oils for many years. The company I have always used, has top-notch customer service. I decided to try this company because the prices are very reasonable. I tried them, and I absolutely love these oils! I plan on continuing purchasing from this company. The only thing that would change this would be a poor customer service experience, which I’ve not had. I placed an order yesterday, and I expect it to arrive just as smoothly as the others . I am a very satisfied customer!

I have ordered probablymore than 15 times from vitality and usually pretty large orders, I have never had any of the problems like the others with the horrible reviews are having with this company. I receive all of my order, as it should be with the items I ordered. It may be a little slow on the shipping but not more so than a lot of other companies. They do not sign you up for a subscription automatically you have to choose that your self, and it's clearly set up easy to see when you are doing so, you can choose regular price or subscription to get a discounted price on the item. Even after those steps to set up a subscription you next have to choose the frequency you want the item delivered! It's also very easy to cancle a subscription all u do is cancle it on the web site under subscriptions 🤦🏼‍♀️ I think people are making this stuff up cause they want money back or something. I like the oils from this company, I probably prefer revive over vitality and of course young living is the best, but this company is most definitely not a scam and they put out good oils.

Same problem everyone seems to be having with this company. Wanting to return items that took 3 weeks to come and ended up I don’t even like. Won’t answer e-mails or phone calls. I see something about returns can only get a gift card for their website 😳 Why would I want more, tried 8 oils and didn’t like any

I don’t understand all the negative reviews. I have ordered several of their promotional items. I received them really fast and was always exactly what I ordered and in good condition. I haven’t used essential oils before so I don’t really have anything to compare it with but I do love them so far. I have had no dealings with customer service since all of my orders (4) have been perfect.

I ordered 2 items dec. 15th. Never received it. I checked my account and it showed not even fullfilled yet as of dec. 26. I sent a ticket to customer service which i see takes a few days. I called monday dec. 26th and recording said box full try again. I see numerous customers have the same problem. next step is to call my credit card co to cancel this transacion.

The absolute WORST CUSTOMER SERVICE! DO NOT buy from them!
They promise orders to arrive in 5-7 days. I have been waiting over 3 weeks. I’ve sent countless emails, tried calling and they DO NOT respond. If they don’t value customer service, how can their products be any good?

I have been calling. Some days the CSRs were busy. Call back later. Now I get thru but the call hangs up every time I call.

I placed an order with Vitality Extracts and got confused during the checkout process and somehow ended up purchasing 2 of what I only wanted 1 of, and somehow also managed to be subscribed. When I called customer service, an automated message just tells you to call back and disconnects you. They do not respond to customer emails either. I am unable to cancel subscription due to the fact that you have to "sign on" to do so, but I never made an account? No one will help me. I am reporting.

If I could give a 0 I would! I have sent three customer support tickets and have received NO response! Customer service will not answer the phone. I placed an order over two weeks ago and it has not even shipped yet. DO NOT ORDER FROM THIS COMPANY!

I have been waiting on an order that was placed 3 weeks ago, no help from vitality, calls never get answered, they hang up, tried new orders with the same result. never again.

I've ordered from them before and never had any complaints. Love the products. I placed an order on Nov 16, 2022 and it is now Dec 4th and still no signs of my order yet. I checked on line and it shows being shipped on the 19th, but it's still showing the same status. Don't believe I'll be using this company again.

NEVER ORDER FROM THEM! Customer service is nonexistent, you call and it says call again later and hangs up! I ordered 2 orders, one on 11/8 and one on 11/18. All Christmas gifts. the 11/18 order came today, with the 11/8 order STILL showing unfulfilled after almost a MONTH! Have not been able to get even close to an answer, they’ve been reported to the BBB numerous times for the same issue! HORRIBLE HORRIBLE experience and will NEVER order from them again!

I found out after purchasing this oil a few weeks later I received an email that I was in subscription and they were sending me an oil. No where did I see a mentioned of a recurring or subscription when I ordered

I ordered two oils Lavander and Frankincense. I received the two used the 10ml of Lavender but when I opened the vial of 30ml of Frankincense there was no oil in it. It was bone dry never had an oil been in this vial. I contacted customer service on their website and via email, it took almost 2 weeks to get a reply, and was told that they could do nothing as it was past 14 days. I want the product that I paid for..

Horrible customer service. After receiving an incomplete order and having to wait 3 weeks for the dropper, I cancelled my subscription before the ship date and they sent it anyway and have ghosted me for almost a month. Zero stars!