Luke was very efficient and informative, he solved a really big isssue for us and proactively looked for a solution. Happy to go with an upgraded plan because of him. Excellent service.
Bedrijf heeft geantwoord
Locatie
Wijzig locatie1 Commercial Road, RG21 7LJ Bournemouth, GB
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Lees wat reviewers zeggen
I just reviewed on Google but I thought I would review here too. I had been having issues with my phone and SD card and couldn't seem to get them to work but a worker named Luke had a look at my devic... Toon meer
Bedrijf heeft geantwoord
Visited Vodafone Basingstoke this afternoon to upgrade my partners mobile contract. We were greeted by Dara, pleasant introduction, meet and great. Quickly sitting down our queries were answered and... Toon meer
Bedrijf heeft geantwoord
Fantastic customer service. I was inquiring about the 5g internet. I was walked through how it works and what needed to be done regarding installation. What speed I should expect. Dara was brillia... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- Mobiele telefoon winkel
- Internetaanbieder
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Basingstoke
Geschreven door het bedrijf
Contactgegevens
1 Commercial Road, RG21 7LJ, Bournemouth, Verenigd Koninkrijk
5,0
Uitstekend
285 reviews
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Great service service very knowledgable…
Great service very knowledgable answered all our questions very clear with answers
8 februari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Basingstoke
Hi Dean. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Super service
James was clear, concise and very professional explaining all the answers to our numerous questions to us. Bravo and a big pat on the back for super customer service. Thank you.
8 februari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Basingstoke
Hi Louise. Thank you for your review for James. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service
8 februari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Basingstoke
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sim Only
Went into Basingstoke store for Sim Only upgrade with Jacob. Walked away happy with a decent deal.
7 februari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Basingstoke
Hi Philip,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Jacob was very kind and helpful with my…
Jacob was very kind and helpful with my Husband and I.
5 februari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Basingstoke
Hello, Janet,
It's great to hear about the positive experience which you received in store from Jacob, and we appreciate you taking the time to leave a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Our experience in Vodafone Basingstoke…
Our experience in Vodafone Basingstoke today was pleasant. All staff we encountered were helpful. James dealt with our enquiry. He was helpful, knowledgeable and friendly. James was able to confidently answer any questions we had and ensured we were happy with the product.
Thank you for your help today!
30 januari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Basingstoke
Hi Natalie,
Thank you for your review, and for sharing the experience you had in store. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
I found James most helpful
I found James most helpful. Explained exacting what I was offered.
Very pleasant individual and great customer service skls.
20 januari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Basingstoke
Hello, Ann,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very helpful member of staff called…
Very helpful member of staff called James. Very knowledgeable and experienced about what contract would work best for me.
11 januari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Basingstoke
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Vodafone Service Review
James was very helpful and easy to deal with providing us with the best deal available for our Vodafone contract. The experience was quick and easy completed within about 10 minutes. James was extremely polite throughout the time!
11 januari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Basingstoke
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Great service
Peter was really helpful and knowledgeable. He helped me choose a good device and airtime plan for my son's upgrade and explained the costs simply. I'm very grateful for the assistance. Thanks Peter!
11 januari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Basingstoke
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Matt was very helpful
Matt was very helpful. Kept it simple for me as I was dreading upgrading my phone. Broke down the payments, different balances between phone and broadband.
4 januari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Basingstoke
Hi Samantha,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Brilliant experience
She asked lifestyle questions to find out what would be the best plan for me. Was very polite and would recommend her to all my friends
17 december 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Basingstoke
Hi James. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jacob was extremely helpful and…
Jacob was extremely helpful and explained everything to us . Couldn't have asked for anything more .
14 december 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Basingstoke
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Absolutely excellent service and came…
Absolutely excellent service and came away very happy ...staff member Peter was very helpful
11 december 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Basingstoke
Hi Daniel,
Thanks for sharing this review for Peter. We appreciate your support. We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Luke at Basingstoke store was amazing
Luke at Basingstoke store was amazing. Sorted a new plan out for me. He explained everything really clearly to me and also engaged in general conversation which was nice.
11 december 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Basingstoke
Hi Sharon,
It's great to see your positive feedback for Luke, we really appreciate your review. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Brilliant assistance from James
Brilliant assistance from James, really helpful and knowledgeable.
2 december 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Basingstoke
Hi Alex,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
James at Festival Place was superb
James at Festival Place was superb . Very patient , informative and solved my queries with great service . Thank you
2 december 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Basingstoke
Hi Tracey,
It's great to hear your feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Today James really helped us out with…
Today James really helped us out with our upgrade! Very informative and helpful. 10/10 customer service.
29 november 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Basingstoke
Hi there,
Thank you for your review, and for sharing the experience you had with James. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Thanks Basingstoke shop!
Ashley was great, really patient with me. Thank you!
22 november 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Basingstoke
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
James was very helpful and sorted out…
James was very helpful and sorted out all of my questions and also helped me upgrade and save money
21 november 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Basingstoke
Hi Wendy,
Thanks for the great feedback for James, it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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