Vodafone UK - Caerphilly Reviews 

160
TrustScore 5 uit 5

4,9

Unit 22 , Cwrt-y-Castell, CF83 1NU CAERPHILLY, GB


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Beoordeeld met 5 van de 5 sterren

The staff were amazing. The process was explained to me thoroughly and I was made to feel very comfortable.Will recommend using this store to anyone. Both members of staff Danny and Liam were extremel... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Again the staff here are exceptional. Spent a hour here going through multiple choices about my ee number and broadband, it seemed like a lot but at the end of the conversation I felt better about mak... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Tim was excellent! He explained everything very clearly and filled us with confidence that we were making the best decisions! He was also very friendly and made the experience very pleasant! Thank you... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Well following leaving my phone on the car roof and having it ran over multiple times, Tim at Vodaphone Caerphilly was my hero. He set up my new phone and was sensitive to my situation. He retrieved a... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens


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  • Unit 22 , Cwrt-y-Castell, CF83 1NU, CAERPHILLY, Verenigd Koninkrijk

4,9

Uitstekend

TrustScore 5 uit 5

160 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(160)

41.878 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Find the staff in Caerphilly store very…

Find the staff in Caerphilly store very friendly and helpful. Would highly recommend. Shannon was very helpful with my new mobile and advice.

12 maart 2026
Review zonder uitnodiging
Logo Vodafone UK - Caerphilly

Antwoord van Vodafone UK - Caerphilly

Hey Caroline,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Helpful set up and service from my…

Helpful set up and service from my local store Caerphilly with Danny

9 maart 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Caerphilly

Hey William,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Fantastic experience

Fantastic experience with Shannon, made me feel welcome and very helpful

2 maart 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Caerphilly

Hey Gaynor,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Went to Caerphilly store

Went to Caerphilly store, as Blackwood Vodafone store close. Received brilliant service from Shannon and Danny. I upgrade my phone and plan

16 februari 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Caerphilly

Hey Ms Lewis,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Very extremely helpful and professional…

Very extremely helpful and professional service from Danny in Caerphilly

7 februari 2026
Review zonder uitnodiging
Logo Vodafone UK - Caerphilly

Antwoord van Vodafone UK - Caerphilly

Hey Tina,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

I have just transfered from EE to…

I have just transfered from EE to vodafone in your Caerphilly branch servered by Dany the store manager he was very knowledgable which made me feel at ease with the whole process. He kept in contact thru out the process which was very reasurring Well Done Dany

5 februari 2026
Review zonder uitnodiging
Logo Vodafone UK - Caerphilly

Antwoord van Vodafone UK - Caerphilly

Hey Carla,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Tim was so kind to me he explained…

Tim was so kind to me he explained everything that we could easily understand I was so impressed with him he’s the best Brian

3 februari 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Caerphilly

Hey Brian,

Thanks for the lovely review and fantastic support for Tim.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Very helpful

Spoke with Shannon, very helpful today with my new phone

2 februari 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Caerphilly

Hey Susan,

Thanks for the lovely review and fantastic support for Shannon.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Issue with my Samsung phone

Issue with my Samsung phone. Took out a new deal with Vodafone as was on Talk Mobile. Professional service from Caerphilly store

28 januari 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Caerphilly

Hi Colin ,

Thank you so much for your wonderful review and the amazing support you’ve shown for us—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Very helpful from store manager Danny…

Very helpful from store manager Danny in Caerphilly who helped get a new iPhone, brilliant service from the store

14 januari 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Caerphilly

Hey Janet,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Great Service

Came in to get help with transferring my data from old phone to new. Liam and Shannon were very helpful

10 januari 2026
Review zonder uitnodiging
Logo Vodafone UK - Caerphilly

Antwoord van Vodafone UK - Caerphilly

Hey Tim,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Liam and Shannon.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

I’ve just taken out a new contract and…

I’ve just taken out a new contract and purchased one for the new iPhone 17 Pro Max. The whole experience at the Caerphilly branch was absolutely spot on from start to finish.

Timothy who provided genuinely excellent customer service. He was knowledgeable of everything, patient, and took the time to explain all the options clearly for taking out the new contract. Everything suited my needs and I’m happy with what I’ve achieved from coming to the branch today.

6 januari 2026
Review zonder uitnodiging
Logo Vodafone UK - Caerphilly

Antwoord van Vodafone UK - Caerphilly

Hey Daniel,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

I am very happy with the fantastic…

I am very happy with the fantastic service that is provided with all team members in Caerphilly store. Always give me advice and help when I have an issue with my phone. Very grateful to service from Shannon and Danny today

5 januari 2026
Review zonder uitnodiging
Logo Vodafone UK - Caerphilly

Antwoord van Vodafone UK - Caerphilly

Hey,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

sim only

liam was friendly and helpful, and gave genuinely fantastic service from start to finish.

2 januari 2026
Review zonder uitnodiging
Logo Vodafone UK - Caerphilly

Antwoord van Vodafone UK - Caerphilly

Hey Ryan,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Tim was the most helpful and…

Tim was the most helpful and knowledgable about the phones. Tim made it a great experience. 5 Stars.

24 december 2025
Review zonder uitnodiging
Logo Vodafone UK - Caerphilly

Antwoord van Vodafone UK - Caerphilly

Hey Carol,

Thanks for the lovely review and fantastic support for Tim.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Fantastic service and experience at…

Fantastic service and experience at Caerphilly store with Danny upgrading to a new Samsung phone

14 december 2025
Review zonder uitnodiging
Logo Vodafone UK - Caerphilly

Antwoord van Vodafone UK - Caerphilly

Hey Jayne,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Took out a new phone over black Fri…

Took out a new phone over black Fri weekend and Danny in store recommended me with a new Sasmung A36 which is big improvement from old Samsung

9 december 2025
Review zonder uitnodiging
Logo Vodafone UK - Caerphilly

Antwoord van Vodafone UK - Caerphilly

Hey David,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Popped into Caerphilly store where…

Popped into Caerphilly store where Danny was very helpful in setting up my new phone. All sorted

27 november 2025
Review zonder uitnodiging
Logo Vodafone UK - Caerphilly

Antwoord van Vodafone UK - Caerphilly

Hey Bryn,

Thanks for the lovely review and fantastic support for Danny.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Danny was super helpful & knowledgeable…

Danny was super helpful & knowledgeable and spent time getting my new phone up & running.
Great customer service 👍

9 november 2025
Review zonder uitnodiging
Logo Vodafone UK - Caerphilly

Antwoord van Vodafone UK - Caerphilly

Hi. We're so glad to hear that you received such helpful and informative support while setting up your new phone! We appreciate you taking the time to share your positive experience with us. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Excellent service

Spoke with Shannon who gave excellent service, found a great deal. Very happy

3 november 2025
Review zonder uitnodiging
Logo Vodafone UK - Caerphilly

Antwoord van Vodafone UK - Caerphilly

Hi. We're so happy to hear that you received excellent service and found a great deal! We appreciate you taking the time to leave us this lovely review. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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