The one main factor that made the visit great was Jim (James). He was friendly, helpful, patient and explained everything to me (an oldie!) so that it could be understood. The whole deal was sorted... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie9 Alexandra Gardens, CT20 1SS Folkestone, GB
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Lees wat reviewers zeggen
Went in the Folkestone shop to upgrade my phone and my partners. Was served by Bradley who was amazing, sat us down and spent lots of time with us to make sure we got the best deal possible inclu... Toon meer
Bedrijf heeft geantwoord
I've just spent a few minutes with Jamie at Vodafone Folkestone, changing my phone, broadband and house phone, from Talktalk, I was very pleased with how smoothly the whole process went, including an... Toon meer
Bedrijf heeft geantwoord
Joshua from the Folkestone branch was very helpful on multiple occasions with my phone. He was friendly and went out of his way to ensure my experience was good.
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- Mobiele telefoon winkel
- Internetaanbieder
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Folkestone
Geschreven door het bedrijf
Contactgegevens
9 Alexandra Gardens, CT20 1SS, Folkestone, Verenigd Koninkrijk
4,9
Uitstekend
285 reviews
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I had the most amazing experience at…
I had the most amazing experience at Vodafone Folkestone today with Neil and his team. I had a number of phones to sort for christmas presents and was apprehensive at the amount I had to do. Everyone was amazing quick and efficiant. Neil listened intently to what I wanted for my children which all wanted different things and gave me the best deal and advice for our situation. It was amazing to see the support from other staff too, for example passing an insurance leaflet over and showing phones all to help get my orders done quicker. In the time I was in there I saw a number of different customers come in and out with different queries and they were all dealt wiry really well especially ones that may have been deemed difficult by many. It was all taken in their stride and each customer was offered the best service. Neil and his team are fantastic and I will forever go there with any upgrades and queries. Thank you for your time and effort today , I wish other companies could present the customer service these guys did !!!! 😇😍😍
30 november 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hi Danni,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Amazing Customer Service
Amazing customer service by Andy at the Folkestone store. Speedy and dealt with my new phone very well. Highly recommend A****
16 november 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hi Kezza,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a amazing experience with us the Folkestone store.
Thanks,
The Vodafone Social Media Team
Hannah was bloody amazing swiftly…
Hannah was bloody amazing swiftly upgraded me. Very happy new shiny phone awesome
14 november 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hi Stephen. Thank you for your review for Hannah. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
An honest service from Vodafone in-store! 👍
I have been a happy BT Mobile customer for almost ten years, joining them not long after they relaunched a mobile service.
However, with BT's decision to close and rebrand as EE; charging an astronomical amount of money for what I need a SIMO contract having been quoted by them recently, my hand is forced to look for an alternative service provider.
I happened to be in the town running a few errands and thought I would stop by our local Vodafone branch. I met a chap called Andy who talked me through what I was looking for and was able to quote me for a rather favourable SIMO package on a two year contract. Which suited my needs at home, travelling within the UK, travelling within the EU and Globally. There was no hard sell! Andy was happy to let me go away to think about it over a coffee (which I did) and shook my hand as I left the store.
I was impressed with the service I received in store and I was back in Vodafone approximately 30 minutes later purchasing the plan I had been quoted and my number switches over next week.
Thanks Andy! 👍
9 november 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hi Scott,
Thank you for taking the time to review your recent experience with us, we really appreciate your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Best phone shop experience ever
Best phone shop experience ever. Thank you Neil in Vodafone Folkestone for your expertise.
Everything was processed with such ease and a wonderful sense of humour too.
All staff were polite and knowledgeable.
Huge thank you!
14 oktober 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hey Hulya,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Andy & Georgia at Vodafone
Andy at Vodafone in Folkestone looked after my wife and I when we visited in store today to both upgrade. Georgia helped out when she became available to speed things up for us. Both were very polite, professional and knowledgeable and made the process of upgrading a breeze.
7 oktober 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hi Sadie,
Thanks for taking the time to review and sharing this great feedback for Andy and Georgia.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Andy from the Folkestone branch was…
Andy from the Folkestone branch was amazing today. Helped me choose a phone that best met my needs and all the technical stuff that I struggle with (transferring numbers, photos etc). Thank you for a 1st class service
5 oktober 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Georgia was extremely helpful and made…
Georgia was extremely helpful and made the process of setting up a new contract so easy.
28 september 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hello, Ellie,
This is fantastic to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service from Folkestone store
Had a bad experience with Vodafone call centre and went into the store with a complaint. Andy was polite and listening to my issue and patiently talked me through what he was going to do and escalate my complaint.
I was also collected a new phone which Andy efficiently sorted for me.
The only reason I have stayed with Vodafone is because of the professional and effect service from the Folkestone store
16 september 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hi Michelle,
Thanks for taking the time to write such a about your experience. It's great to see that Andy turned this around for you. If you need further support, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Hannah was an absolutely life saver…
Hannah was an absolutely life saver sorting me out an awesome contract! Let me tell ya, if superman worked at Vodafone... it would be Hannah ✨️
7 september 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hi Jack,
It's great to hear your feedback, thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The Vodafone staff member
The Vodafone staff member, Andy, was very helpful and clearly explained all options regarding a phone upgrade.
6 september 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hey ,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Really helpful
Really helpful! Drew was so kind and efficient, made everything a breeze!
28 augustus 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hi Theo,
Thank you for reviewing and sharing this feedback for Drew.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Lovely friendly staff brilliant…
Lovely friendly staff brilliant customer service highly recommend Hannah, Neil and Kal made us feel very welcome and gave us an amazing deal.
24 augustus 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hi Sarah,
It's lovely to see you had such a positive experience with Hannah, Neil and Kal. This is absolutely what we aim for! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Super polite customer service team
Super polite customer service team. Kal was very helpful today and sorted out my phone issues in a timely, courteous and professional manner. So much nicer than struggling in the phone to sort problems. Karl made me feel like a valued customer.
26 augustus 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hi Samantha,
Thanks for your review and your lovely words for Karl! It's what we love to see 🙂 If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very friendly helpful customer service
Very friendly helpful customer service, would recommend Georgia for any customer
22 augustus 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hello Sharon,
Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience with Georgia.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Neil is a credit to you
Neil assisted my mum with upgrading her phone and was absolutely amazing. So clear and considerate. Very friendly. Will definitely come and ask for his assistance again
22 augustus 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hello Mich,
Thanks for the feedback and support, we really appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Drew was incredibly helpful and polite…
Drew was incredibly helpful and polite and sorted all queries and problems with efficiency. Highly recommended.
21 augustus 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hi Nikki. Thank you for your review for Drew. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very polite and helpful
Very polite and helpful , sorted out all the issues and explained very clearly, Drew was my advisor
20 augustus 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hi Paul. Thank you for your review for Drew. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service
Drew was very helpful and persevered to help me get the right plan. Lots of patience and I'm a very happy customer.
15 augustus 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hi Mrs Payne,
This is lovely feedback for Drew. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Very patient and helpful
Very patient and helpful . Happy with a excellent staff Thank you Drew
15 augustus 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hi Sue,
Thanks for your review for Drew. This is amazing feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
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