I always love visiting Vodafone Gloucester, liv is so helpful and kind to an old technophobe like me. She helped me today to set up my new phone alongside of Lal. 10 out of 10
Bedrijf heeft geantwoord
Locatie
Wijzig locatie2 Southgate Street, GL1 2DH GLOUCESTER, GB
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Lees wat reviewers zeggen
Kellie was so helpful today when sorting my new mobile out. I can’t recommend her enough! Always approachable, friendly and really supportive! I have visited Kellie several times since I’ve been with... Toon meer
Bedrijf heeft geantwoord
Went into store today to upgrade my phone, Kellie was so friendly, kind, helpful and informative. Made the process to quick and easy, definitely recommend asking for support/assistance from Kellie.
Bedrijf heeft geantwoord
Both Billy and new staff member Dan were excellent with myself and my parents over the weekend in helping sign my parents up to Vodafone Broadband. They talked us through everything and even found bet... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- Mobiele telefoon winkel
- Internetaanbieder
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Gloucester Southgate
Geschreven door het bedrijf
Contactgegevens
2 Southgate Street, GL1 2DH, GLOUCESTER, Verenigd Koninkrijk
4,9
Uitstekend
526 reviews
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Useless service
Contacted Vodafone customer services on many occasions due to signal, and broadband issues. Fixed issues for a while and then issues reappear. I'm so upset and frustrated with not having wifi or signal. I have disabilities and need to be constantly connected. Promises to fix, promise to reimburse me, promise this won't happy again. Awful service!
3 oktober 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Hey Ruth,
I apologize for the issues you've been experiencing with services. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the teams by calling 191 or 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Kellie was very friendly… fantastic…
Kellie was very friendly… fantastic service
29 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Hey Paul,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Kellie served me today and made my plan…
Kellie served me today and made my plan better after popping into store with a problem. Really friendly girl and lots of fun thankyou ☺️
29 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Hey Susan,
Thanks for the lovely review and fantastic support for Kellie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
A Vodafone positive experience
What can I say the whole experience was funny and comfortable. Felt like we were talking to a friend we hadn't seen for a while. Kellie was brilliant she explanied everything in a professional and courteous manner we would definitely go back to that store and ask for her again. Nothing was missed and we came away from the store feeling we had made a new friend.
9 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Hey Byron,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Kellie was very patient and helpful
Kellie was very patient and helpful
8 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Hey Red,
Thanks for the lovely review and fantastic support for Kellie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kellie was very helpful and…
Kellie was very helpful and knowledgeable on the contract options and choices,very nice to talk to and made it very easy
6 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Quick and easy service
Quick and easy service. Friendly and knowledgeable staff and nice atmosphere. I recommend Kellie and crystal for a pleasant experience.
5 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Went in to fix my email
Went in to fix my email, Tom got me logged back in and up and running
2 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Upgrade on daughters phone
Came to get my daughter new phone , kellie was very informative and helpful ,extremely friendly , very happy with customer service given to us by kellie
13 augustus 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Hey Jennifer,
Thanks for the lovely review and fantastic support for Kellie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great experience with Tom in Gloucester…
Great experience with Tom in Gloucester store!
7 augustus 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Hey Katie,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Extremely helpful
Extremely helpful, very good for Vodafone to have such a great member of staff like kellie
She was a star
1 augustus 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Hey Christine,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
UPGRADING
Kellie helped to upgrade my phone today. She was very helpful and thorough, ensuring I received the right price plan for my requirements.
Very friendly, great customer service
1 augustus 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Hey Kerry,
Thanks for the lovely review and fantastic support for Kellie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
kellie was very helpful and…
kellie was very helpful and efficent.Great service
22 juli 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Hey Ruby,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Gloucester Vodaphone-Kelly
We visited the Gloucester branch on the 11.06.2025 in search of upgrading and adding an additional contract. However there were some obstacles that made it difficult. Kelly went above and beyond to help us to overcome this, spending nearly 3 hours trying to find a solution as well as providing reassurance. Nothing was too much; she was really down to earth and was like talking to a friend. Words can’t express how grateful we are!! Kelly is an absolute credit to Vodafone!!! Highly, highly recommend!!! Marion and Lisa Gilbert
11 juni 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Hey Marion,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kellie was really helpful and…
Kellie was really helpful and knowledgeable and only sold me what I needed
23 juli 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Hey Vicki,
Thanks for the lovely review and fantastic support for Kellie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
We love Kellie,very helpful at…
We love Kellie,very helpful at Gloucester branch.not puzhy but very obliging.
16 juli 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Hey Jonathan,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kellie has been nothing but amazing…
Kellie has been nothing but amazing today, she has helped us through some technical problems helped us with renewing contracts
She was very patient and kind to us and we cannot recommend highly enough
She went above and beyond
Thank you kellie for the best customer services today ! You’re amazing ❤️
21 juli 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Hey Stacey,
Thanks for the lovely review and fantastic support for Kellie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Oliwia helped me get a new phone today
Oliwia helped me get a new phone today, quick and efficient excellent service.
19 juli 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Hey Luke,
Thanks for the lovely review and fantastic support for Oliwia.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic customer service!
After months of issues with other suppliers (because of the area I live in) I didn’t hold out much hope of sorting my broadband but Crystal couldn’t have been more helpful. There were a few issues but she dealt with them efficiently and sorted me a great deal. Having a chat whilst it was processing she made me aware I was paying far too much for my phone contact and was able to sort this for me too. This made my broadband even cheaper!!! Overall very happy, I know where to come in future
10 juli 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Hey Kirsty,
Thanks for the lovely review and fantastic support for Crystal.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kellie - great customer service!
My daughter and I visited the Vodafone store in central Gloucester today, quite late, and asked for help with our broadband… what a pleasurable and productive visit !!
Kellie, who served us, just couldn’t do enough to help! Not only did she resolve our broadband enquiry, she also helped us to streamline our accounts… there were 4, now there are 3! We will save money over the next 24 months because of her help and honesty regarding our usage and contracts… I just couldn’t be happier!
Thanks Kellie, you’re a star, it was a pleasure dealing with you… and thank you for staying late!!
13 juli 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Hey Martin,
Thanks for the lovely review and fantastic support for Kellie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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