Iman is incredible!! She went above and beyond to make sure I understood precisely what I was doing, and she was patient and kind! By far the best experience I have ever ever had buying tech!
Bedrijf heeft geantwoord
Locatie
Wijzig locatie156 High Road,Kilburn, NW6 4JD London, GB
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Lees wat reviewers zeggen
First of all, I would like to show my appreciation for today’s service. Shanice was really helpful this morning during her service. I sense I have been treated like royalty. Let’s say it was an ou... Toon meer
Bedrijf heeft geantwoord
Came in today with a customer service related issue that could only be resolved in store due to a theft. Was assisted by a "sales advisor" Vaishnavi. She was attentive, clear and outstandingly hel... Toon meer
Bedrijf heeft geantwoord
The Kilburn High Road Vodafone store is my regular place for help with SIMs, etc when I visit the UK. In September I went back for help reviving my outdated VOXI plan. The store is always busy. Abo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- Mobiele telefoon winkel
- Internetaanbieder
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Kilburn
Geschreven door het bedrijf
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contactgegevens
156 High Road,Kilburn, NW6 4JD, London, Verenigd Koninkrijk
4,9
Uitstekend
186 reviews
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I spent a long time with the assistant…
I spent a long time with the assistant on deciding on a plan. However she forgot to till me it was a two year plan! When I got home and read the contract online I realised it was for two years. I tried to call vodaphone but since the number was not transferred they couldn’t help I went to the stone the next day and they told me I had to wait for the transfer! Then the following day I when back to the store and was told by the same assistant that they had to cancel the contract and redo a new one! Which would mean I would lose my number! This is a work number and phone. When i complained the one of the other assistants told her to speak to the Manager. Who then authored the “Like for Like”. I am told this is now done. Unbelievable! Since the assistant insists she told me two years! How is that even possible! Really bad service
29 juli 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Kilburn
Hi there,
I do apologise for the recent experience you've had when taking out a new plan, this certainly isn't the experience we want to provide. If you still require any help reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY where we will be happy to help further.
Thanks,
Vodafone Social Media Team
Antwoord van Vodafone UK - Kilburn
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Dealt with my request quickly and…
Dealt with my request quickly and efficiently and offered good advice.
11 juli 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Kilburn
Hi Anouk. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
review 2
my father already commented on aboud and ricky. i also wish to say thank you as they did what 3 other stores didnt because we were not money makers for them. the way my father was treated im so grateful they were served by these two gems
4 juli 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Kilburn
Hey Grace,
Thanks for letting us know what an amazing job both Ricky and Aboud did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
kilburn store is good
great service from ricky and aboud.
i came to get a pac code as my complaint was delt with from vodafone and the boys managed to sign me up to a 2 year plan by being great advocates of the brand. promote them
4 juli 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Kilburn
Hey Claudia,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very professional team
29 juni 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Kilburn
Hey Raen,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
change of mind
I walked in wanting to cancel because of customer service. I was served by the area manager Ricky and his team. Great customer service and approach. They managed to keep me for another 2 years. Thank you
28 juni 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Kilburn
Hey Hassan,
Thank you for your review. It's always lovely to read such nice feedback for our agents.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great customer service from Aboud in…
Great customer service from Aboud in Kilburn High Road. Professional, efficient and friendly. Thank you!
29 mei 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Kilburn
Hey Antonio,
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Sale person really helpful
25 mei 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Kilburn
Hey Tyler,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Amazing customer service from Zahra
Zahra was really helpful, really friendly and tried to accommodate to our needs
13 mei 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Kilburn
Thank you for your review Tanya. It's always good to read such complimentary feedback for one of our team. I'm glad Zahra was able to find something that fitted your needs.
Thanks again,
The Vodafone Social Media Team
Outstanding.
10 mei 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Kilburn
Hey Jardo,
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Today
Today, I wanted to make a subscription for my existing telephone number and the girl named Zahra was extremely helpful while helping me and made the experience really fun by communicating and explaining to me the details and the contract in a simple and easy way.
And by being really friendly she made me really comfortable and it was like I was talking with a friend.
10 mei 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Kilburn
Hey Andra,
Thanks for letting us know what an amazing job Zahra did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Antwoord van Vodafone UK - Kilburn
Hi Edison. Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Thanks again,
Vodafone Social Media Team
Helpful store
Great experience and store to visit if you don't no anything about technology Ricky
9 mei 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Kilburn
Hi Sanjeev,
Thanks for your review for Ricky and sharing this experience you've had in store.
If you ever need any help, there’s a useful Help and Support section on our website here: https://support.vodafone.co.uk/
Thanks again,
Vodafone Social Media team
Zara Seedat’s service was exceptional
Zara Seedat’s service was exceptional. She was a joy to talk to and full of patience whilst I chose my options ( new package )
Her persona was professional and above. She really took her time to explain thing. Zara is an asset to Vodaphone. Profess, polite, informative and 100 percent for customer care.
7 mei 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Kilburn
Thanks for your review Yemah. It's great to hear Zara took the time to explain everything and helped you make an informed choice.
Thanks,
The Vodafone Social Media Team
Hussein was a good Vodafone person
Hussein was a good Vodafone person best
6 mei 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Kilburn
Hey Tarik,
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Her name Zahara
Her name Zahara - she was very helpful and great service .
6 mei 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Kilburn
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Amazing costume service
6 mei 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Kilburn
Hey Hussein,
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Android to iPhone
Had a great experience in store at the Kilburn Vodafone shop with the store manager Ricky and Hussein
6 mei 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Kilburn
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Zara was serving me very well
Zara was serving me very well, very prifessional and very polite!!
2 mei 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Kilburn
Hi Alex,
Thanks for your review for Zara. It's lovely to read the experience you've had when visiting the store.
We're always here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
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