A fantastic experience! Matthew talked me through all my device and airtime options and got me the best new phone and plan with no hassle. Most importantly, no hard sell!!
Bedrijf heeft geantwoord
Locatie
Wijzig locatie14 The Terrace, Market Jew Street, TR18 2TZ Penzance, GB
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Lees wat reviewers zeggen
Collected new phones yesterday, ran into problems setting up went back to vodaphone Penzance and both Beth’s were amazing helping us solve our issues. We also witnessed them with three other customer... Toon meer
Bedrijf heeft geantwoord
Hollie was absolutely lovely. She made the whole process smooth and friendly, and I really appreciated that she gave me different options to choose from, as I’d like to try something different. She di... Toon meer
Bedrijf heeft geantwoord
Maddi was super helpful! Patient, listened to our needs and saved us £5 p/m on our broadband as well as sorting our requirements for holiday travel. Thank you Maddi!
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- Internetaanbieder
- Mobiele telefoon winkel
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Penzance
Geschreven door het bedrijf
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contactgegevens
14 The Terrace, Market Jew Street, TR18 2TZ, Penzance, Verenigd Koninkrijk
4,9
Uitstekend
177 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Matt C was excellent
Matt C was excellent. Brilliant service.
23 september 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Penzance
Hey Maria
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Matt C was brilliant
Matt C was brilliant. Excellent service.
23 september 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Penzance
Hey Guido,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Matt o and hollie are really good at…
Matt o and hollie are really good at there jobs and were very helpful
11 september 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Penzance
Hi Nigel, thank you so much for your wonderful review and the amazing support you’ve shown for Matt and hollie, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Holly and Matt O were absolutely…
Holly and Matt O were absolutely fantastic..!!! Very helpful
5 september 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Penzance
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Antwoord van Vodafone UK - Penzance
Hey Joanna,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
A fantastic experience
A fantastic experience! Matthew talked me through all my device and airtime options and got me the best new phone and plan with no hassle. Most importantly, no hard sell!!
5 september 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Penzance
Hey Chris,
Thanks for the lovely review and fantastic support for Matthew.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Matt o very helpful and very patient
Matt o very helpful and very patient
3 september 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Penzance
Hey Jane,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mathew was great
3 september 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Penzance
Hey there,
Thanks for the lovely review and fantastic support for Mathew.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Maddi was super helpful
Maddi was super helpful! Patient, listened to our needs and saved us £5 p/m on our broadband as well as sorting our requirements for holiday travel. Thank you Maddi!
28 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Penzance
Hey Leanda,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you Matt
I came into the Penzance store after dropping my phone. Matt pointed out I was due an upgrade, patiently helped me select the right plan and helped me set up my new phone. He turned a disaster into a really lovely outcome. Thanks Matt!
17 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Penzance
Hey Alexandra,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Antwoord van Vodafone UK - Penzance
"Hey Matthew,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Updated our contracts with Hollie
Updated our contracts with Hollie. Very friendly and helpful. Excellent service.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Penzance
"Hey Ian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Very disappointed with the service at…
Very disappointed with the service at Vodafone Penzance. I lost my SIM card and simply wanted a replacement. I know my phone number, email address, and I have my valid UK driving licence as ID. The only thing I don’t know is my account PIN.
The problem is that the date of birth on my Vodafone account is incorrect, and this appears to have been entered incorrectly by the Vodafone Penzance store. Because of their mistake, Vodafone’s Fraud Team rejected my ID, saying the date of birth doesn’t match the account.
I have visited the Vodafone Penzance store 5–6 times, and each time I was told to contact customer service. Customer service then told me to go back to the store. I have been sent back and forth without anyone taking responsibility for correcting an error that was not my fault.
This has been extremely frustrating and has left me without access to my phone number. I expected much better customer service and a proper solution rather than being passed between the store and customer service. I hope Vodafone resolves this issue as soon as possible.
21 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Penzance
Hey Nasar,
We're sorry to hear about your experience and understand how frustrating it must be to be left without access to your number while being directed back and forth between different teams. This isn't the level of service we aim to provide. We appreciate you taking the time to share your feedback, and we'd like the opportunity to look into this further.
Please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Antwoord van Vodafone UK - Penzance
Hey
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team.
Matt O was brilliant thank you very…
Matt O was brilliant thank you very much ! very patient with as Very happy was our contract.
23 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Penzance
Hey Ella,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service today by Matt .o
Great service today by Matt .o
Very knowledgeable
15 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Penzance
Hi Andra, thank you so much for your wonderful review and the amazing support you’ve shown for Matt, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Matt O was absolutely amazing
Matt O was absolutely amazing! And very helpful with any questions I had! Would highly recommend
13 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Penzance
Hi Skye, thank you so much for your wonderful review and the amazing support you’ve shown for Matt, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
5* review
Went in store to have a sim swap done & a lovely man called Matt C helped me with this. He was very professional & explained everything to me in great detail. Would highly recommend visiting the store as the staff are wonderful
8 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Penzance
Hey Beth
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hollie was absolutely lovely
Hollie was absolutely lovely. She made the whole process smooth and friendly, and I really appreciated that she gave me different options to choose from, as I’d like to try something different. She did her job exceptionally well and was very helpful in sorting out my application. Thank you, Hollie, for your excellent support!
7 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Penzance
Hey Joana,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The guys in Penzance are all Amazing…
The guys in Penzance are all Amazing and go all the way to sort things out. They all deserve a substantial payrise
4 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Penzance
Hey Angela,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
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