Warren - service 10/10 - he helped with a really tricky issue with my phone plan and was able to bring my sim plan down to an affordable amount! If you’re visiting Vodafone in Sutton, Warren is the pe... Toon meer
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Locatie
Wijzig locatie151 High Street, SM1 1JH Sutton, GB
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Lees wat reviewers zeggen
I had a great experience with Warren at the Vodafone Sutton store. He was friendly, patient, and very professional throughout the whole process. He took the time to explain everything clearly, answere... Toon meer
Bedrijf heeft geantwoord
We had a brilliant experience with Gregg at Vodafone. From start to finish, the customer service was outstanding. Gregg was incredibly knowledgeable and explained everything clearly, making sure we... Toon meer
Bedrijf heeft geantwoord
"I had a fantastic experience with Greg today. They were incredibly knowledgeable about the different plans and devices available. Instead of pushing for the most expensive option, they took the time... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- Mobiele telefoon winkel
- Internetaanbieder
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Sutton
Geschreven door het bedrijf
Contactgegevens
151 High Street, SM1 1JH, Sutton, Verenigd Koninkrijk
4,9
Uitstekend
243 reviews
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I went into the Vodafone shop in Sutton…
I went into the Vodafone shop in Sutton as my Samsung fold 6 phone had a faulty power on button. I sat down and the sales assistant didn't want to help me at all. I explained I had a faulty phone, when I handed it to her she started to go into the settings to perform a full factory reset. Thankfully I could see what she was doing and I stopped her. I explained it had a maintenance setting which meant a full reset wasn't nessasery. She looked at me like I was stupid and asked another female assistant who said the same thing. I asked if I could put it into maintenance mode anyway and if the engineer had to do a full reset then so be it. After all this she then tells me the phone is out of warranty. I explain it's only 6 months old but she insisted it's out of warranty. Could you imagine if she had reset my phone only then to be told they wouldn't deal with it!! OMG!!!! I explained Samsung give a two year warranty a d then she says it's because it was purchased online. No offer of a solution and I was told they wouldn't do anything. Well that's it for Vodafone, once my contract runs out, I'm done with them. I subsequently found out all I needed to do was ring Samsung and they send a courier to pick up and drop it back when it's fixed. If only the female sales assistant could have explained this instead of treating me so poorly, never again!
15 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sutton
Hey Tim,
We sincerely apologize for the inconvenience caused by the actions of our store representatives. I’m glad to hear that you were able to resolve the issue directly with Samsung, though I’m unsure why our team was unable to assist with the repairs as well.
Providing seamless and reliable service is our top priority, and it’s clear we fell short in this instance. We truly appreciate your feedback and would like to investigate this further to ensure it doesn’t happen again.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went into the Vodafone store to get…
Went into the Vodafone store to get advice for changing contracts. Greg was extremely helpful and explained everything very clearly!
20 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sutton
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Greg is a great advisor
Came in for the second time and this time I got greeted by Greg who helped me with my zoom connection. And he was able to help me with advising me about a line that was not being used due to losing the phone last year.
20 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sutton
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Warren was great
Warren was great. Patient and thorough with all our queries and took the time to ensure that we understood everything. Would highly recommend the team in Sutton.
20 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sutton
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Went into Vodafone to upgrade my phone…
Went into Vodafone to upgrade my phone and Warren was spot on with the service.
Straightforward, professional, and even let me know I was eligible for a free Samsung watch. Great experience all round.
7 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sutton
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Amazing service
Went in with my son on the first occasion to renew my contract and was greeted by Ainsley who was super helpful, friendly and patient. Made a return visit to pick up the phone on order and was assisted by Warren who was also super happy to help -the staff here are amazing and a credit to you
13 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sutton
Hi Char. Thank you for your review for Ainsley and Warren. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Warren gave me Great service really…
Warren gave me Great service really friendly!
16 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sutton
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Helpful and skilled
I had a really good experience with your staff- Ainsley who was very supportive and skilled in their forte, really patient and helpful.
9 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sutton
Thank you for your review. We're so happy to hear that you received such great support from our agent Ainsley.
Thanks,
Vodafone Social Media Team
Warren was absolutely amazing
Warren was absolutely amazing. I’d gone in to check on my phone contracts and his helpful nature & knowledge is a great example of what a brilliant professional he is - thank you !
6 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sutton
We're happy to hear that you had such a positive experience! It's great to know that the assistance you received was so helpful and informative. We appreciate you taking the time to share your feedback.
Thanks,
Vodafone Social Media Team
Ainsley at the Sutton brunch was…
Ainsley at the Sutton brunch was amazing. The process of upgrading my phone plan was quick and smooth. He was very friendly and helpful. Great service.
5 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sutton
We're happy to hear that your upgrade experience was quick and smooth. We appreciate you taking the time to share your positive feedback regarding the service you received.
Thanks,
Vodafone Social Media Team
I came into the store and was served by…
I came into the store and was served by Mahid. He explained everything to me letting me know about my new contract and gave me a good offer I was happy with. Great service!
30 augustus 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sutton
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Warren was very helpful and gave me…
Warren was very helpful and gave me really useful information
29 augustus 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sutton
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Fantastic service
Fantastic service
I have booked my company phone account with him
24 augustus 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sutton
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Great experience
A big thank you to Albert, I had a great experience upgrading my phone. He was incredibly helpful and patient! Thank you
24 augustus 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sutton
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Albert in Sutton branch was very…
Albert in Sutton branch was very helpful changed my contract to an affordable price
Very happy
20 augustus 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sutton
Hey Zoe,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Warren was great
Warren was great, he give me a good sim plan. Thank you!! Service is good.
19 augustus 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sutton
Hey Marcelo,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Warren helped choose the best plan for…
Warren helped choose the best plan for both myself and my wife. Excellent customer service, very well mannered.
18 augustus 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sutton
We're happy to hear that you had such a positive experience and appreciate you sharing your lovely feedback with us.
Thanks,
Vodafone Social Media Team
Warren was amazing!!!
18 augustus 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sutton
We appreciate you sharing your lovely feedback with us.
Thanks,
Vodafone Social Media Team
Came in looking for help with my handset
I came in looking for help with my Gmail not working and Greg from sutton store was very welcoming and took his time to assist me with being able to resolve my issue. He was very professional and had a lot of patience to teach me with using my phone. I am currently in contract with Three network. Next month when my contract is finished, I am 100% definitely coming to move over to Vodafone. The help today has really made my day and now I'm able to get into my emails.
2 augustus 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sutton
Hey Jean,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Greg.
If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ainsley was extremely polite
Ainsley was extremely polite, helpful and very knowledgeable.
A credit to your company.
MR R w Shaya
30 juli 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Sutton
Hey Alexandra,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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