I came in to adjust my SIM plan and was helped by Omar who was fantastic. He was extremely knowledgeable and informative and helped me find a plan the better suited me. He was also very friendly and m... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie408 The Strand,Covent Garden, WC2R 0NE London, GB
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Lees wat reviewers zeggen
Fast, friendly, professional service and they changed my SIM and explained everything within 30 mins. Thanks very much Abhi for the help!
Bedrijf heeft geantwoord
Your employee, Umar, was incredible! We (wife and I) are from the state of Florida in the U.S. and our cellular provider, apparently, does not favor international usage. Umar took care of both of ou... Toon meer
Bedrijf heeft geantwoord
Umar was so fantastic throughout the entire process. I had screwed up my SIM card but he got me sorted out immediately. He always had my best interests in mind, and you could see that when he was help... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- Mobiele telefoon winkel
- Internetaanbieder
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - The Strand
Geschreven door het bedrijf
Contactgegevens
408 The Strand,Covent Garden, WC2R 0NE, London, Verenigd Koninkrijk
4,9
Uitstekend
195 reviews
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Amazing experience at the Strand Vodafone
Umar was so fantastic throughout the entire process. I had screwed up my SIM card but he got me sorted out immediately. He always had my best interests in mind, and you could see that when he was helping me. He directly me clearly towards next steps in sorting out my problems and I am grateful that I came to this Vodafone in particular because Umar made the entire process so smooth. I will definitely come back to this specific store if I have any problems.
15 oktober 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - The Strand
Hi Lorreta,
Thanks for your review for Umar. This is amazing feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Umar is a star
15 oktober 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - The Strand
Hey Jamal,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Estella
Estella was very helpful she helped set up my voxi, she also went though contract prices which was very helpful that I can get after I set up my bank card
15 oktober 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - The Strand
Hey Samina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sadia is methodical and exceptional in…
Sadia is methodical and exceptional in customer service
30 september 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - The Strand
Hi Naresh,
Thanks for your 5-star review for Sadia. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
High Praise & Deep Despair. 6-9 September 2024
My wife & I arrived in London from Australia on 6 September and went to Vodafone (Strand) to get eSims for both our mobiles (iPhones). I was served by Alexandra (Transaction ID 701786 032 8422 20240906) who assured us that our new eSims would work with a hot spot. We didn't have our computer with us then so did not check the hot spot until the next day. The next day the phone hot spot (both phones) would not operate with our Mac computer. We returned to Vodafone (Strand) to see a new person who told us to go to Apple as it was not an eSim problem. To cut a long story short we spent 3 hours that day in Apple on a phone to some "Genius" in Eire without success & were told to return the next day with all plugs to allow a new operating system to be installed in our computer. The next day we returned to Apple and with various delays and meetings with "Genius" people spent over 5 hours to be told it was an eSim problem & to go back to Vodafone which we did 1 hour before closing (on the Sunday). We saw yet another person who assured us that the eSims were not meant to work with a hot spot. I insisted in a reload of the eSim in my mobile which totally wiped out my phone access to emails & my telephone phoning reception - I'm not sure whether this was vindictive or just a poor accidental reload. As the store was closing we were thrown out! Only one operating phone (my wife's) and mine completely useless.
We arrived back on the Monday morning at opening at 10:00 to be served by Alexandra again. She assured us that eSims did work with hot spots and with very very good grace proceeded to serve us to solve the problem. It was not easily solved as it took her 2 hours to find the problem with many iterations, and to fix it.
I want you to know that over those 4 days we interacted with about 10 people both in Apple at their Genius Bar and Vodafone and she was the only one who believed that there was a solution and proceeded to find that solution. She was fantastic and I have written to Apple to inform them of her abilities, and to point out their deficiencies. I am now writing to you to warn you of this so that if you want to keep Alexandra you should immediately promote her, or at least markedly increase her salary as I suspect Apple will want to employ her. If I lived in London I would be offering her a very good job as her personality, customer interaction, and above all knowledge and persistence in solving this issue were remarkable given our experience of both Apple & Vodafone with their other service people including the Apple Genius Bar people whom I have previously found (at least in Sydney) to be most knowledgeable.
I will not tell you how she solved the problem as I think that Vodafone should instruct all its employees about this issue as anyone who sells an eSim should understand how to set it up properly, & know that eSims do actually work for use as a hot spot. I recommend that you speak to Alexandra herself to get the solution and circulate that widely through your company.
So in summary I have given you 5 stars purely for Alexandra - the rest of the Vodafone interaction rated a 1 star performance with inaccurate information and distain for our problem which they clearly considered was none of their business.
Barry Baker
Sydney, Australia
6 september 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - The Strand
Hi Barry,
Thank you for taking the time to leave us a 5 star review and the great feedback about Alexandra and how she has helped get the issue fixed with the hotspot .
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Sadia was amazing and super helpful…
Sadia was amazing and super helpful with setting up a plan for me!
7 september 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - The Strand
Hey Reese.
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Abhi was brilliant
Abhi was brilliant - helpful and informed.
5 september 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - The Strand
Hi Tom,
Thanks for your review and your lovely words for Abhi! It's what we love to see 🙂 If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Lexi was very professional and helpful…
Lexi was very professional and helpful thank you
5 september 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - The Strand
Hi John,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and the help Lexi provided.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Such quick service
Such quick service. Umar was extremely helpful.
28 augustus 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - The Strand
Hi Kate,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Lexy is the best
Lexy was so nice and kind to me. She has a lot of patience and she really helped me, and gave me the best feeling. She is the best!
20 augustus 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - The Strand
Hi Arielle,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again, Vodafone Social Media Team
Abi from Strand branch was so helpful…
Abi from Strand branch was so helpful and knowledgeable. He helps us a lot. Best customer service was provided.
15 augustus 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - The Strand
Hi Hazel,
This is lovely feedback for Abi. Thanks for your kind words and taking your time to share the experience.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Antwoord van Vodafone UK - The Strand
Hi Annabel. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
5* Experience ⭐️
Anoch was very kind & patient. Upgraded my plan quickly, whilst being very insightful
12 augustus 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - The Strand
Hi Mason,
Thanks for your review and great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Helpful and professional
Umar was so helpful and professional. I was not sure what I needed but his clear, knowledgeable and helpful advice proved invaluable. I am very happy with my new phone and service which meets my needs and a great price. Thank you.
10 juli 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - The Strand
Hi Jill,
This is a great review for Umar. We’re glad to hear you found the best option for you when visiting the store. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Store was great lexy was very…
Store was great lexy was very professional !
6 juli 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - The Strand
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Sadia has been very nice and efficient
Sadia has been very nice and efficient
18 juni 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - The Strand
Hi Christian,
Thank you for taking the time to review and sharing this feedback for Sadia.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Umar in Covent Garden was very friendly…
Umar in Covent Garden was very friendly and knowledgeable
21 mei 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - The Strand
Hi Richard,
It's great to hear about your recent experience and feedback. Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Quick expert service
Umar was very friendly and gave us a competent quick service. Thanks
14 mei 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - The Strand
Hi Martin,
Thank you for reviewing and sharing this feedback for Umar.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Lexi has helped us enormously
Lexi has helped us enormously - we are back on-line now thanks to her expertise. We recommend her highly. Libby and John visiting from Australia.
9 mei 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - The Strand
Hi Libby,
Thanks for your review and feedback for Lexi.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Lexi has absolutely made my day
Lexi has absolutely made my day! I came in ready to cancel my membership and move to a different provider, but she was so wonderful and helpful and I ended up leaving with a renewed contract that absolutely suited all of my needs. So grateful to have been served by her.
1 mei 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - The Strand
Hi Fia. Thank you for your review for Lexi. It's always lovely to read such fabulous feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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