Voeazul Reviews 56

Flug abgesagt und kein Geld zurück!!!!trotz innert 24 h nach Buchung!!! Unmöglich zu erreichen per Mail, online oder per Telefon!!!!!

If I could give 0 stars I would. They left our suitcases at the airport when we boarded for our connection flight. We had no idea until we went to the baggage claim area and I worker simply told us it was not here and walked away. Lost baggage was a HASSLE! VERY RUDE! It was not their clothes or toiletries left behind so they did not care. They at first told us it would be 3 days before we would get our suitcases and then told us they legally had up to 7 days to get them to us. Once we told them we had a flight to the United States soon, then she changed her story and said our suitcases would be here by 3pm today. We had to cancel our 4-day hiking trip in Chapada Diamantina. She argued with us the whole time and was not apologetic. We cancelled our plans and made arrangements to be back at the airport to pick up our suitcases at the indicated time and no one would answer the phone from the lost baggage service desk. The instructions said if that was unsuccessful to ask a security agent, which we did and all he said was to wait for an agent to answer or walk by. We had to go back up to the Azul’s check-in area and have someone radio to them. The woman who came was even more rude!!! She said the bags had just arrived and we needed to wait but the man at the check-in said he could already see our bags were here and ready for us. She continued to have an attitude and eventually passed us off to another agent. This last agent was the only nice person we encountered from Azul during this fiasco. We will NEVER fly with Azul again. HORRIBLE CUSTOMER SERVICE!!!!!

Experiencia nefasta hasta incluso antes de usar el servicio. A 7h del vuelo, por la mañana, cambian el vuelo de ida a un día a Brasil y evidentemente, eso en la logística del itinerario del viaje cambia todo. No se hacen responsables ni intentan dar alguna solución adicional. Incluso hablando con el intermediario, nos cambiaron también los vuelos de vuelta a España, pero ellos, no informa del problema. Nota de 0 a 10 un -10. HORRIBLES.

The airline changed my flight without notice, to 5 hours earlier! When I arrived at the airport they had all already left, and after hours of waiting for an agent on the phone, they said they were not responsible for me missing my flight! It’s so absurd!

Cancelaram o meu voo em cima da hora, depois de 4h15 de escala, sem qualquer justificação e sem darem a conhecer aos clientes os seus direitos. Segundo a lei 261/2004, é obrigatório terem fixado os direitos caso o voo se atrase ou seja cancelado, bem como entregar a cada passageiro em mãos uma folha com os devidos direitos. Ora que nem uma nem outra se verificou, assim como se recusam a pagar a indemnização que é devida perante a lei mencionada anteriormente. Acho uma falta de respeito o que fizeram com os passageiros, sobretudo porque o voo de recolocação foi para outro aeroporto.

É extremamente difícil de se achar qualquer informação básica sobre a sua compra ou reserva, além de que o site simplesmente 'cai' ao mudar de tela, ou não funciona nada básica, isso sem citar a lentidão. Infelizmente uma das piores experiências que já tive com sites, tanto que me motivou a vir procurar uma plataforma adequada pra relatar o meu desconforto (google maps não serviria aqui). Um último adendo fica com a 'quase' obrigação de se comprar um assento quando se faz o check-in online, pois o site não te permite fazer check-in sem selecionar nenhum assento, o botão fica bloqueado (Se é uma ferramenta pra tentar induzir uma compra forçada, isso piora muito a experiência, se é pra fazer check-in presencialmente, nem preciso citar o desconforto dos atentendes que terão trabalho extra por um capricho da equipe de TI). Sério, se quiserem ser uma cia low cost, que o faça de forma clara e aberta, mas se é bagunça de processos, foca nisso, e em contratar pessoas que realmente querem resolver o problema (pagando de forma adequada com o compromisso do funcionário), e não ficar contratando equipe pra ficar apagando incendio (não resolve).

we received a 300 reais voucher (only to be used on the purchase on another round trip flight) because our flight was delayed. Well the voucher (not expired) couldn't be used on the website as it was missing the "voucher" are within the "other form of payment" tab. I checked with their customer service:
1) whatsapp is a useless bot
2) email address is full so they won't reply
3) chat is another useless bot
4) phone line: took 30/40 min for someone to pick up and confirm that i couldnt use the voucher as for some reason the voucher area is not loading because of a bug. They cannot use that voucher to do the reservation as the only way is to do a PIX transaction and share the code of the transaction with the customer service (still without being able to apply the voucher discount) and see what they can do about it.

Gostaríamos de agradecer imensamente a aeromoça Maiara, vôo 2818 de Curitiba para São Paulo ontem, onde ela ajudou minha filha que tem pânico de voar e ja estava chorando mesmo antes do vôo decolar. Maiara a manteve distraída com conversas leves e confortantes, segurando sua māo e dando-lhe um chá calmante. Maiara foi extraordinária e merece o devido reconhecimento e agradecimento de nossa parte. Minha filha nunca mais esquecerá esta experiência!

Azul has declared bankruptcy in the USA in November (after I booked our flights). Due to a storm on 12/07 they had to land us in Miami. After 5 hours (going against the air traffic regulation of not keeping passengers inside the airplane for more than 4 hours) inside the parked airplane with no food and only water (with a few gummy bears as snacks that you had to pretty much fight for) we deplaned. After passing immigration there were nobody from Azul to guide us on how to go back to Orlando. After 2 hours walking around the Miami airport we decided to rent a car and drive ourselves to orlando at 3am. Mind we had a 9 year old child with us (party of 2 adults and 1 child).
Fast forward,they contacted me and approved the refund for the rental car and when I asked to refund my flight back which would total about US$10000.00 they declined. They offered me a voucher for R$800 which is equivalent of $175 US dollars for the inconvenient. Are you kidding me? Stay away from this airline. Never again!

Era primera vez que compraba con esta aerolíneas, he de decir que no puedo puntuar por experiencia de volar en ella, pero si de sus políticas abusivas, para empezar no pude volar ✈️ por lo más básico...el check in el cual intentando varias veces en su web la única opción era pagando siendo que el billete estaba comprado, no son capaces de darte un asiento aleatorio en su web, si lo quieres debes ir a mostrador, como vivo en Bilbao - Euskadi, tome un bus para llegar a Barajas, el vuelo salía de la terminal T1, y aun con una hora y media de antelación a que saliera el vuelo, y siendo que en mostrador seguían las chicas de la aerolínea azul, no me dejaron hacer el check in indicando que habia cerrado ya el proceso, el cual cerró a las 12:00 y por unos minutos de atraso no quisieron hacerme ningún check in, compré el vuelo a través de de la plataforma TRIP en este caso hablando con ellos y luego de estar peleando con la esperanza de alguna solución antes de perder el vuelo, me dijeron que no se podia hacer nada, y que la reclamación formal se la tengo que hacer a azul, llamas a azul que con suerte pasas su locución eterna para poder hablar con un agente, aun queriendo poner una reclamación formal, me pasan la bola a trip ya que compré con ellos el pasaje, nunca había pasado por esto con una aerolínea, todas con las que he volado te dejan hacer check in online con un asiento aleatorio y algunas incluso ni te cobran por elegir (ejemplo BOA) mi experiencia con azul ha sido pésima se quedan con los 800€ de un vuelo solo ida que encima es hacia Campinas, ni siquiera es são Paulo centro...HORROR DE AEROLÍNEA no vuelvo a reservar con azul jamás y mucho menos reservar con TRIP, no lo aconsejo, ya que puede ser barato pero ante estas cosas son muy inútiles y no pueden hacer nada, se lavan las manos, ahora lo que me queda es intentar reclamar a algún organismo mi dinero, porque ningún servicio me han brindado, LADRONES con sus políticas que solo favorecen a la empresa, pero bastante abusivos con los viajeros.

Not even worth a half star. Staff lie and delay your flights, do not communicate or update the app with their cancelled flights. Staff in GRU is the worst and rude and confused that I ever saw in my life. Never fly Azul, you will ALWAYS miss your flight. Delays 9hours especially for Curitiba.

HORRIBLE ABSOLUTE DISASTER IN CUSTOMER SERVICE ANAC AHOULD REVIEW ALL THEIR RECORDS AND MAINTENANCE PRACTICES. 45 minutes waiting on an international call and NO ONE CAME TO THE PHONE!. JUST GO OUT OF BUSINESS ALREADY!.

Schlechte Organisation. Lange Schlangen, es wird zum Boarding aufgerufen und anschließend wartet man eine Stunde in der Hitze

Incompetent staff who have a shit..y attitude and don't speak any foreign language - not english, not Spanish or Italian. Ignorants who don't know how to treat tourists. Avoid them and Brazil all together.

Dysfunctional system

Incompetent staff

Arrived 2h+ early to check in for a domestic flight as we couldn’t check in online due to not having a CPF

The staff and queue at Recife international airport is the worst I have experienced as a seasoned traveller.

When finally reaching the Checkin desk they tried to charge me extra for baggage that was already paid for. We managed to get checked in at 08:08 for an 08:25 flight and had to run through security.

100% spare yourself the hassle and trouble with this airline, it’s a joke

Hands downs, the worst site ever! It's so s..t that you can't find the results of your own search.

I booked a flight last , June 28 th, and paid for it with my creditcard. I got a confirmation e-mail that the booking was confirmed (GJM8JZ).
Then I received an email telling me that there was an issue with the booking, without telling what it was and that I had to contact the company within 24 hours. This proved impossible because the service desk was not available (got stuck at the answering machines)
Next step I saw that my payment was returned to my card, with a deduction of 53 Euro (why???). This is nothing less than theft and, of course, bad service. Shameful performance.

Boarding refused. Obviously overbooked.
Waiting for 2 hours at the check in counter, service just closed.
National flight from Belo Horizonte to São Paulo one hour before departure.
No luggage to check, only hold up was an Azul agent delaying the process.
It seems that Azul overbook flights and just delay check in until check in window closes.
No help from any agent, besides asking to contact the Azul service number.
Obviously, delayed check in for overbooked flights becomes a quite legal scam.
Basically, Azul Agent statement at the airport was, go back Home and better luck next time with Azul Airlines.

Left my iPad Pro in the compartment on the back of the seat after they changed mine last minute. Was also told I couldn't be reading during landing. My luggage stayed at the back of the plane, so I had to wait everyone to leave to retrieve it, making me the last person to leave the plane. When I came back for my device, not only did no one from the airline advise me properly, they also said they "just couldn't find it".
There are cameras on the plane, they have a list of everyone who sat there after me, not to mention that the crew should always do a security check after the last passenger leaves the plane. Pretty sure someone just took and the company is now covering it up, playing it like it was my fault and they can't do anything about it.
Avoid at all costs.

please go far away from this company !!!
I had made my boarding card on the site with the QR code the day before the departure as usualy
(I take flights 20 times a year); what hapened is that when I wanted to get it on internet at the airport, the site of Voeazul was out of order (ERROR 404 - I took screenshot and showed them). It was impossible for me to get my boarding card and not possible to print it (it was almost 1/2 hour before the gate closed, enough to pass the border etc ... but the desk was already closed)
They answered me that the QR code is an advantage ???
that I had to be at least 2 hours in advance
they never accept their responsability that their site was out of order that I can't get my boarding card (already done) as I always do because of their fault
I had to book another flight (not full, as the one I booked for initialy)
I asked them for a voucher (not refund) - they refused