They list an item. You pay for it. You wait for it. Then they don't reply to emails requesting despatch date. Then when its time for delivery they finally, finally reply that the item is out of stock.... Toon meer
Walkonbeach
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Lees wat reviewers zeggen
I had two swimsuits last year, no problem. This year I’ve ordered swimsuits which haven’t arrived and have no response to three contacts to customer services. I don’t know what’s going on, but my advi... Toon meer
I placed an order for 2 swimsuits at over £50 plus postage. Don't think they are UK based. Delivery time was long and had passed and after reading reviews I doubted that I would receive my order or... Toon meer
Never even recieved what I order, so I contacted them, was then ask to pick an alternative after I chased them but received no conformation or reply. Not sure what's happening but they have my m... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
WalkOnBeach is a professional swimsuit company, exclusively dedicated to swimwear, beachwear and beach accessories all year round. The company mainly focuses on women's swimsuit, but it also offers women's swimdress, accessories, shoes, bags and other beach clothing items.
Contactgegevens
Verenigd Koninkrijk
- service@walkonbeach.co.uk
- www.walkonbeach.co.uk
HORRIBLE
HORRIBLE! I still have not received the refund for my returns, and everything was 100% intact with tags on, original packaging, and reboxed within hours of me receiving the box. NEVER AGAIN. Now I need to go to AMEX to file a claim. What a waste of my time.
1 april 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Jennifer Pray, we’re truly sorry to hear about your disappointing experience and the inconvenience you've encountered with your return and refund process.
We understand how frustrating it must be, especially when you took care to return everything in perfect condition. Please know that this is not the level of service we aim to provide, and your feedback has been taken seriously by our team.
If your refund is still pending, we’d like to resolve this for you as quickly as possible. Please reach out to us with your order number at service@walkonbeach.co.uk so we can personally look into the issue and ensure it’s addressed.
We deeply regret the trouble this has caused and appreciate you bringing it to our at
Will not take unopened or non
Will not take unopened or non - worn clothing back. They try to tell you they will not do full refunds.
3 juni 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear KG, thank you for taking the time to review your experience.
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers' requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
Thank you again for your support! If you need any further assistance, please contact us.
Beware of returns policy
If I could put no star that would be how I feel. There was nowhere, that I saw, that says if the item does not fit you have to return it to the USA at your own expense after spending £7.99 to receive it. I would not advise anyone to buy from this company.
27 mei 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear ann morrison, thank you for taking the time to share your experience.
Sorry that we don't put return labels within packages currently as we stated on our website. And to make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers. What's more, only with the necessary information as requested can we fulfill the refund. We would always try our best to optimize the procedure. We will keep making progress and presenting better products and services in the future.
Looking forward to seeing you again soon!
How do they get away with it :(
Please always try to check the return policy before ordering from scammers. Absolutely gutted that I got lured in by this company, purchasing 5 costumes and being stuck with them, after being given impossible return options. I'd give zero score if able to.
9 mei 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Abigail Rowley,
We’re truly sorry to hear about your experience and the frustration caused by our return process. It’s never our intention to make returns feel difficult or to leave our customers feeling misled.
Your feedback highlights areas where we clearly need to do better, and we genuinely appreciate you bringing this to our attention. We're currently reviewing our return policies to ensure they’re fair, clear, and more convenient for everyone.
If you’re still open to it, we’d love the chance to assist you further. Please email us at service@walkonbeach.co.uk with your order details, and we’ll do everything we can to help.
nice bathing suit
It is difficult but possible to return bathing suits. The response is timely and one is encouraged to accept a discount instead of returning it.
22 mei 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Jacqueline Sohier, thank you for taking the time to review your experience.
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers' requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
Thank you again for your support! If you need any further assistance, please contact us.
This company works like a scam - do not use them
Follow up on my previous review.
Terrible company, bad product and complicated returns policy designed to ensure they keep most of your money.
If you do challenge the returns policy they eventually offer you a 90% refund - but it took a lot of emails. They started at 30%.
Despite the UK web and postal address and payments made in sterling this is not a UK company. Beware that returns have to be sent to the US at your expense.
21 mei 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Emma Woolf, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.
Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.
If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.
Once again, we appreciate your feedback and look forward to serving you better in the future.
DO NOT ORDER
DO NOT ORDER! Still haven't received product and have only a couple of broken English emails just thanking me for being patient and understanding. Neither of which I am at this point. I found multiple terrible reviews after I started reaching out for details.
So please save your money and order from somewhere else!
20 mei 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Wanda, thank you for bringing your concern regarding our transportation times to our attention. We sincerely apologize for any inconvenience this may have caused you.
We are committed to providing the best service possible and are actively reviewing our transportation processes to identify areas where we can improve and expedite delivery times.
Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. Please rest assured that we are working diligently to ensure a more efficient and timely transportation service in the future.
If you run into any issues, feel free to drop us an email at service@walkonbeach.co.uk
Very happy with the service. My swimsuit was delivered well within…
My swimsuit was delivered well within the expected time. I had a query, which was answered quickly and politely. After letting the company know when I had received delivery I had an email the next day to check all was ok. Good service, and my swimsuit fitted well and was good value for the price.
19 mei 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Janis Mogie, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We're also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can't wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Do not pay for expedited costs
Do not pay for expedited costs. You will not receive package for weeks. I was totally ripped off. Bought in April. Still no package after 3 weeks. Not happy. Hoping I still get my package especially if returns are impossible.
14 mei 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Kim Braun, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
We sincerely apologize for any inconvenience you have experienced with our logistics services. Your feedback is important to us, and we are committed to addressing your concerns promptly.
We understand the frustration that delays or issues in the delivery process can cause, and we want to assure you that we are actively investigating the situation. Our team is working diligently to resolve any issues and improve our services.
In the meantime, we appreciate your patience and understanding. If there's anything specific you would like us to look into or if you have any additional details to share, please feel free to provide more information. We are here to assist you and ensure that your future experiences with our logistics services are smooth and reliable.
For issues concerning orders and purchase, please contact: service@walkonbeach.co.uk
Thank you for bringing this matter to our attention. We value your business and are dedicated to making things right for you.
Don’t use this cowboy company!
Absolute shocking quality swimwear & TERRIBLE returns policy making it not worth your while it to return anything. Cheap material and weird sizing and a draconian returns policy that mean the customer is always wrong. Worst company I’ve had the misfortune to deal with. Don’t use them!!!
14 mei 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Kate Morrissey, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.
Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.
If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.
Once again, we appreciate your feedback and look forward to serving you better in the future.
Stay away…
Be careful ordering anything from the company. I ordered and paid for two swimsuits and received only one suit. Multiple emails went unanswered and there is no customer service number to contact them. Won’t order anything ever again.
1 mei 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Katherine, we’re truly sorry to hear about your experience and appreciate you bringing this to our attention. Receiving an incomplete order is understandably frustrating, and we sincerely apologize for the inconvenience caused.
Our team is currently reviewing your case to ensure it’s resolved as quickly as possible. While we primarily handle support via email to track and manage each request properly, your feedback highlights areas where we can improve — particularly in response times and communication.
Please rest assured that your missing item will be investigated, and we’re committed to making things right.
Thank you again for your patience, and we hope to restore your trust.
The swimsuit I ordered didn’t fit me…
The swimsuit I ordered didn’t fit me properly and had stitching hanging out of the side seam. I contacted them to start a return. They asked for multiple photos which I provided. After asking twice for a return address to send it back to, they said I would need to pay for tracking and shipping. Their correspondence was oddly unprofessional and they finally asked me if they could refund me 30% and I should keep the swimsuit. I’m now waiting to see if that actually happens.
18 april 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Marianne Benson,we’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please accept our sincerest apologies for the inconvenience caused by the fit and stitching issue, as well as for any confusion during the return process. Our team requests photos to help us assess quality concerns and to improve our products, but we understand that this should not result in a frustrating or unclear experience.
Offering a partial refund is meant as an alternative for customers who prefer not to return items, especially when return shipping can be costly — but we recognize that this option may not be right for everyone, and we should have communicated more clearly and professionally.
If your refund has not yet been processed or you need further assistance, please don’t hesitate to reach out to our support team again. We’d be happy to help make things right.
This company is a scam and must be avoided
I ordered what looked like two lovely beach tops and received an email on 25.3.25 to say order is on the way with a tracking number. Red flag No 1: this didn't work. Red flag No 2 is that I didn't receive the items until 12th April when I expected them within 5 days. Then I realised it is because they are shipped from Asia.
The items were poorly made and the sizes XXXL [the stated size was one size). You could fit 4 people in the tops. The.materials were very thin and cheaply made.
I instigated a return for a refund. Within 2 days I received a long winded email stating that if ai returned I would need to pay for the costs to a designated PO box which is either in China or the US. I would also need to pay for tracking. They stated that I would need the original labels intact. The were NO labels on the garment. Also a return can also be agreed if completed within 7 days from delivery. So the time lines are impossible. They offered a 30% refund if I agreed to keep these poorly made and oversized (huge) garments. Which they said would be paid up to 15 days from agreement.
I am £57 out of pocket. I didn't read the Trust Pilot reviews. This is a lesson learned. Please don't buy ANY clothes from this company. They operate a scam.
15 april 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Michelle Huws-Thomas,
We’re truly sorry to hear about your experience and we completely understand your frustration. Please accept our sincerest apologies for the delay, confusion, and disappointment you faced regarding your order.
Our goal is always to provide high-quality products and transparent service, and we deeply regret that your experience did not reflect this. We understand your concern about the sizing and materials, and we’re actively working with our design and quality control teams to address this kind of feedback.
Regarding the return process, we acknowledge that international returns can be inconvenient, and we are reviewing our policy to make it more transparent and manageable for all our customers. We also apologize for the confusion around tags and refund options—we understand how this can feel frustrating.
Please reach out to our support team at service@walkonbeach.co.uk with your order number so we can personally look into your case and offer a fair resolution. We value every customer and would truly appreciate the opportunity to make things right for you.
One of two swimsuits arrived after four…
One of two swimsuits arrived after four weeks despite being “in stock”. Just not worth the wait. Order from a reputable company, not this one.
12 april 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Mel D, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
We sincerely apologize for any inconvenience you have experienced with our logistics services. Your feedback is important to us, and we are committed to addressing your concerns promptly.
We understand the frustration that delays or issues in the delivery process can cause, and we want to assure you that we are actively investigating the situation. Our team is working diligently to resolve any issues and improve our services.
In the meantime, we appreciate your patience and understanding. If there's anything specific you would like us to look into or if you have any additional details to share, please feel free to provide more information. We are here to assist you and ensure that your future experiences with our logistics services are smooth and reliable.
For issues concerning orders and purchase, please contact: service@walkonbeach.co.uk
Thank you for bringing this matter to our attention. We value your business and are dedicated to making things right for you.
Avoid.
I agree with a previous reviewer, they are scammers, I ordered in error thinking they were in the uk, waited weeks for the tankini to arrive, when it did, I opened the package, and the hem of the tankini top has not been sewn, the hem is simply badly cut and not sewn, I have sent so many emails, they reply every time wanting photos, more photos, photos of the label, packaging, whole item etc etc. No refund offered. My advice is order if you are happy to take a chance on the product quality and not care if it you cannot get a refund for whatever the reason. There are plenty more reputable swimwear companies to buy from.
10 april 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear E Devo,we’re truly sorry to hear about your experience and deeply regret that the product you received did not meet your expectations. Please accept our sincerest apologies for the inconvenience and frustration caused.
Quality and customer satisfaction are very important to us, and we are disappointed to learn that the item arrived with a defect. We ask for photos to better understand the issue and ensure appropriate action, but we understand this process may have felt excessive, and we apologize for that.
We also understand the confusion regarding our location and delivery times, and we’re working hard to make this information more transparent on our website.
Please reach out to us again at service@walkonbeach.co.uk with your order number so we can personally review your case and do our best to make things right. We appreciate your feedback—it helps us improve both our products and our service.
BEWARE!
Order from this company at your own risk! I had been looking around for a new swimsuit and, just like the internet, I suddenly saw ads for Walkonbeach. They had some suits that looked just like what I wanted, so, on March 30, I ordered two. When youre ordering, the website makes
sure to tell you to allow 7-14 days for delivery, and also, they tell you that the tracking updates will not necessarily keep up. ( paraphrasing, but it's accurate) They apparently use a company called "UniUni" ( Google them!) for shipping/delivery. There were no shipping updates until my package (allegedly) arrived in Fremont CA on April 6. I continued to check tracking daily 4/6 thru 4/9 and saw no movement to suggest that my package was on its way to me in Northern CA. At about 10 p.m. on 4/9 I received a text and an email from Uni stating that my package had been delivered! Much fanfare! Except....there was no package delivered. The email said there were photos attached of the delivery location. When I opened the attachments, there were two images with what appeared to simply be Chinese writing or symbols. They were not delivery photos, just weird images. Fast forward to the next morning. Uni does not employ a human being that you can contact with your problem. Live chat or go home. So, I tell the chat bot my story. Then I email Walkonbeach. When they respond, they send a screenshot from Uni that shows my package was delivered and direct me to contact Uni to resolve my problem. As a paying customer, this sugggests to me that I'm considered a thief and a liar because "Uni said it was
delivered." I felt that Walkonbeach should have offered to help find my merchandise right away instead. Poor business practice. Poor customer service. Poor choice in delivery service because I am not the first to make this type of complaint. I contacted my credit card company and filed a dispute to get my money back. My advice is save yourself some stress and do not do business with this company.
8 april 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Kym Thompson,thank you for sharing your experience, and we’re truly sorry to hear about the delivery issue and the frustration it has caused. Please accept our sincerest apologies.
We understand how upsetting it must be to receive a “delivered” notification without actually receiving your package. While we rely on third-party couriers like UniUni to handle deliveries, we agree that our responsibility doesn’t end once the package is shipped. We regret that our initial response did not provide the support you deserved, and we will be reviewing this case with our team to ensure it’s handled better moving forward.
Your feedback about the delivery partner, the communication process, and the response you received is incredibly important, and we take it seriously. We also apologize if you felt dismissed—that was never our intention. As a customer, your trust matters to us, and we should have done more to assist you.
Please contact us again at service@walkonbeach.co.uk with your order number, and we will do everything we can to re-investigate the issue or offer a more appropriate resolution. Thank you again for your honest feedback—it helps us grow and improve.
Good - as long as you’re not in a hurry!
I ordered 2 swimsuits in mid February. When, 3 weeks later I had heard nothing, I emailed the company. They came back quickly to say one swimsuit was out of stock. They gave me a choice - wait for new stock or accept a refund for the missing item and they’d send the other swimsuit immediately. I opted for the partial refund and the money was back in my account within days. I then had to wait another three weeks for the ‘in stock’ swimsuit to arrive.
But despite the wait, the design, fit and quality are very good - especially for the price. I’m tempted to order another.
8 april 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Sandie, thank you for the great review and for sharing your shopping experience.
We are glad to hear that you are satisfied with our swimsuits. WalkOnBeach aims to provide customers with nice design and high quality products. We take every single customer seriously and are also committed to providing all WalkOnBeach customers with comfortable fit and secure design which meets customers' needs.
Thank you again for your support! If you need any further assistance, please contact us.
Why I won't order from this website unfortunately
I haven't ordered from this website. And unfortunately don't intend to only because of the poor reviews that they have not responded to. I had a similar experience with another bathing suit website last year that did the exact same thing, said things had been shipped and delivered and they hadn't and didn't correspond with me after. It's unfortunate that they don't have great customer service which would make a big difference with their company.
2 april 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Cindy Greenfield,thank you for taking the time to share your concerns. We sincerely appreciate your feedback and want to address the issues you've highlighted.
We deeply regret that our previous responses to customer reviews fell short of expectations. Improving our customer service is our top priority, and we're currently implementing new measures
While we understand your hesitation, we'd be honored if you'd reconsider giving us a chance to prove our improved service.
Your satisfaction is important to us, and we're committed to earning your trust. Please feel free to contact me directly with any further concerns.
I ordered my swimsuits to go on holiday…
I ordered my swimsuits to go on holiday and paid the extra for a fast delivery. They did not arrive. They have a UK address and the website is .co.uk. so you think that they are UK based or at least have a branch here. When I returned from my holiday, the package was here with a UK address but from America. Strict instructions not to return to the UK address. The garments were in filthy bags, I could not believe it. They are America and China based. The quality was so poor that I wanted a full refund but that was not so easy. I had to pay for the products to be sent back to the US which is very expensive. To cut a long story short, after 21 emails, I received two thirds of my refund but could keep the clothes that I did not want and did not fit me. You make your own mind up!
16 januari 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Rosie Reid,
We sincerely apologize for the inconvenience you experienced with your order. We completely understand how frustrating it must have been to receive your swimsuits after your holiday, and we regret any confusion regarding our shipping process.
While we do our best to ensure timely deliveries, international shipping can sometimes take longer due to customs and carrier delays. Regarding the packaging and quality concerns, this is certainly not the standard we strive for, and we appreciate your feedback as it helps us improve.
We are glad we could partially resolve the issue by offering a refund, though we understand that the process was not as smooth as it should have been. Please know that we take customer satisfaction seriously, and we would love to assist you further if there’s anything else we can do.
Please feel free to reach out to our support team so we can look into this further. We truly appreciate your patience and your honest feedback.
Don't order
I have ordered three items and my tracking number is not working. I am really annoyed because as with previous purchasers customer service is completely rubbish. I do not know what recourse I have.
18 maart 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Customer, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
We sincerely apologize for any inconvenience you have experienced with our logistics services. Your feedback is important to us, and we are committed to addressing your concerns promptly.
We understand the frustration that delays or issues in the delivery process can cause, and we want to assure you that we are actively investigating the situation. Our team is working diligently to resolve any issues and improve our services.
In the meantime, we appreciate your patience and understanding. If there's anything specific you would like us to look into or if you have any additional details to share, please feel free to provide more information. We are here to assist you and ensure that your future experiences with our logistics services are smooth and reliable.
For issues concerning orders and purchase, please contact: service@walkonbeach.co.uk
Thank you for bringing this matter to our attention. We value your business and are dedicated to making things right for you.
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