They list an item. You pay for it. You wait for it. Then they don't reply to emails requesting despatch date. Then when its time for delivery they finally, finally reply that the item is out of stock.... Toon meer
Walkonbeach
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Lees wat reviewers zeggen
I had two swimsuits last year, no problem. This year I’ve ordered swimsuits which haven’t arrived and have no response to three contacts to customer services. I don’t know what’s going on, but my advi... Toon meer
I placed an order for 2 swimsuits at over £50 plus postage. Don't think they are UK based. Delivery time was long and had passed and after reading reviews I doubted that I would receive my order or... Toon meer
Never even recieved what I order, so I contacted them, was then ask to pick an alternative after I chased them but received no conformation or reply. Not sure what's happening but they have my m... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
WalkOnBeach is a professional swimsuit company, exclusively dedicated to swimwear, beachwear and beach accessories all year round. The company mainly focuses on women's swimsuit, but it also offers women's swimdress, accessories, shoes, bags and other beach clothing items.
Contactgegevens
Verenigd Koninkrijk
- service@walkonbeach.co.uk
- www.walkonbeach.co.uk
I almost made a mistake !
Thank you to those of you who highlighted the issues about the hassle and cost of returns to the USA.
Your reviews have ensured I didn’t make an expensive mistake by purchasing from this company.
The answers to reviews from’Walk on beach’ don’t even address the problems and some of the 5* reviews look like absolute bullshine from scammers.
I am pleased I came here first before making an expensive mistake, thank you again !!
3 januari 2025
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Suzanne Walters, we are sincerely sorry to hear you feel this way.Thank you for sharing your thoughts and providing valuable feedback. We truly value the opinions of our customers and are sorry to hear about your concerns regarding our return policy and service.
Our goal is to provide a positive shopping experience for all our customers. If you have specific questions or issues, we would be more than happy to assist you and work towards improving your experience with us.
Additionally, we want to assure you that all reviews are genuine, and we welcome honest feedback from all of our customers. If you’d like more information about our policies or need assistance, please don’t hesitate to contact our customer support team. We’re here to help and ensure your confidence in shopping with us.
Thank you again for your feedback, and we hope to have the opportunity to serve you in the future.
Items were poor quality and bizarre…
Items were poor quality and bizarre sizing - complete con to try and return as they are based in USA and customer has to pay to return (which I did) I sent them the proof of postage and then never received a refund. Money down the drain.
1 juli 2024
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Mags, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.
Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.
If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.
Once again, we appreciate your feedback and look forward to serving you better in the future.
Like its color
I love this color combination. The colors are bright and exactly like the picture.
29 november 2024
Antwoord van Walkonbeach
Dear Aaliyah Robinson, thank you for your review.
Thank you for shopping with us. It is really our greatest honor to hear that our swimsuits have caught your attention. Thank you for your compliment.
Your support is our greatest encouragement! We believe that the quality of our swimsuits will definitely be affirmed by you. We hope that you will be satisfied with our swimsuits after receiving the swimsuits.
We hope that we can have more opportunities to serve again in the future. If you have any needs in the future,please contact us. We were,are and will always be ready to help you.
Returns policy not what you might expect
I ordered swimsuits from the co.uk site of this company, and received them sent from a UK address. When I enquired about returning two of them, I was told they had to be returned within 30 days to the USA for a refund (presumably by air mail, likely cost well in excess of £20). I replied that this requirement appeared to me to be in breach of UK consumer law. 26 days later still waiting for a reply.
29 oktober 2024
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear penelope stokes, thank you for taking the time to review your experience.
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers' requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
Thank you again for your support! If you need any further assistance, please contact us.
I'm so happy I found this swimsuit
I'm so happy I found this swimsuit! It's really flattering and the medium is perfect for my 125 lb frame. I'm older now so I like the boy shorts - they're more flattering! Great quality too.
5 november 2024
Antwoord van Walkonbeach
Dear Sienna Newman, thank you for your review.
Thank you for shopping with us. It is really our greatest honor to hear that our swimsuits have caught your attention. Thank you for your compliment.
Your support is our greatest encouragement! We believe that the quality of our swimsuits will definitely be affirmed by you. We hope that you will be satisfied with our swimsuits after receiving the swimsuits.
We hope that we can have more opportunities to serve again in the future. If you have any needs in the future,please contact us. We were,are and will always be ready to help you.
Couldn’t find 0 star 🌟
Couldn’t find 0 star 🌟
DO NOT BUY FROM THIS COMPANY.
See all reviews. Luckily for me I only
Bought one swimsuit. 🩱 retuned to be
told NO REFUND.
7 november 2024
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Eileen Willemite, thank you for taking the time to review your experience. To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers' requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
Thank you again for your support! If you need any further assistance, please contact us.
So annoyed with myself that I didn't…
So annoyed with myself that I didn't check this company out on here before buying.
Ordered 2 tankinis in 2 sizes so obviously ended up with 4 that weren't suitable.
After many ridiculous emails back & forth from them I have now accepted a 70% refund & to keep the goods.
I'm just praying I get the refund as promised.
I find it incredible that this day & age a company wether in this country or elsewhere can treat customers like this.
1 november 2024
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Gill Pendleton, thank you for taking the time to review your experience. To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers' requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
Thank you again for your support! If you need any further assistance, please contact us.
AVOID
AVOID! Awful company. Would give zero stars as well, but not an option. This company are awful and have caused my mum a lot if stress, she ordered 3 swimsuits, she decided to keep one (even though it didn't fit great and would need taking in) and wanted to send the other 2 back. After a few emails the company persuaded her to keep them all and they would refund her 50% they told her this could take 60 days, after 60 days there was nothing and then they said it would be another 15 - 30 days! It's been months and still no refund yet! Appalling!
3 november 2024
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Abi Ursell, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.
Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.
If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.
Once again, we appreciate your feedback and look forward to serving you better in the future.
This is no Walk on the Beach
Bought 3 tankinis which on arrival are not attractive on. Requested refund & offered 30% but also keep tankinis. They advised me they are a US based company & postage would need to be covered if returning by myself. Asked for full refund as I won’t wear them. Now been offered 50% refund & keep them. Will I eventually be offered full refund to keep them. I stupidly thought it was a UK based company, should have checked reviews first.
1 november 2024
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Gillian Stewart, thank you for taking the time to review your experience.
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers' requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
Thank you again for your support! If you need any further assistance, please contact us.
Buy your swimwear elsewhere
Bought a tankini with a hole in the waistband and a hygiene strip that looked as if it had been removed and put back in wrong place. I asked for a refund but their response was to offer to take off a few pounds so I could find a tailor to fix the problem. I said no so they offered to send another pair of shorts. I accepted this as I felt it was going to be a problem getting a full refund. So, I tried out the tankini at the pool but the top was the problem this time. The padded cups are just loosely placed within the lining so don’t stay in position, instead they ride up to my collar bones. I needed to constantly adjust the top.
Poorly fitting, badly made, customer service avoiding refunds. Buy your swimwear elsewhere!
25 oktober 2024
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Julia Brown, thank you for bringing this to our attention. We sincerely apologize for any discrepancy you've noticed between our garments and the model images.
Ensuring our products meet our customers' expectations is of utmost importance to us. We appreciate your feedback and will certainly investigate this matter further to address any inconsistencies.
If you have any specific concerns or would like to provide more details, please feel free to share them with us. We are committed to ensuring your satisfaction with our products.
Thank you for your understanding and patience.
I would have put zero stars but it…
I would have put zero stars but it isn’t an option!! I ordered a swim suit, the zip is inserted poorly and at an angle catching the fabric…. So unsurprisingly it looks a mess. Can I get a refund NO!! I’ve been asked for photos, a video then more photos. All clearly show the problem but the company are not responding. Just wish if visited Trustpilot before I bought from this company!!
25 oktober 2024
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear JaS, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.
Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.
If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.
Once again, we appreciate your feedback and look forward to serving you better in the future.
SCAMMERS!
SCAMMERS!! they give the impression that they are a legit UK website but it soon becomes clear that this is not the case. They took my money but never delivered the order as promised. They repeatedly used delay tactics to try to pretend they were going to deliver. I ended up getting my credit card company to refund my money. WARNING! Do not use this company. Wish I had read the review before putting in my order.
19 augustus 2024
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Sharon Stoneman, thank you for bringing your concern regarding our transportation times to our attention. We sincerely apologize for any inconvenience this may have caused you.
We are committed to providing the best service possible and are actively reviewing our transportation processes to identify areas where we can improve and expedite delivery times.
Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. Please rest assured that we are working diligently to ensure a more efficient and timely transportation service in the future.
If you run into any issues, feel free to drop us an email at service@walkonbeach.co.uk
Beware your blood pressure and sanity
I was stuck with five spare swimsuits after I re ordered thinking the first order hasn’t come through then they all turned up ! Like others the returns process is non existent and communication painful. Only positives are the swimsuits I kept were good quality well stitched and nice material .. and I flogged the rest of them on VINTED after giving up the ghost at a torturous process and 70% refund. Also trading under SEAFANCY. ……
30 september 2024
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear DAVIS, thank you for taking the time to review your experience.
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers' requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
Thank you again for your support! If you need any further assistance, please contact us.
This company are a complete scam I…
This company are a complete scam I ordered two sets of swim wear but it’s over a month and they have still not arrived and have received no explanation.
I wish I had read the reviews before I ordered.
Luckily Barclaycard have reimbursed me.
4 oktober 2024
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Blackfriars Antiques, thank you for bringing your concern regarding our transportation times to our attention. We sincerely apologize for any inconvenience this may have caused you.
We are committed to providing the best service possible and are actively reviewing our transportation processes to identify areas where we can improve and expedite delivery times.
Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. Please rest assured that we are working diligently to ensure a more efficient and timely transportation service in the future.
If you run into any issues, feel free to drop us an email at service@walkonbeach.co.uk
DO NOT BUY FROM THIS COMPANY
I ordered 3 bikinis and a beach dress. I tried all on but needed to return the dress as the material wasn't nice and didn't fit. I decided to keep just one of the bikinis as the other w were to big.
I was was then emailed by the company saying all they might offer is a 30% refund and they wanted photos of the items to be returned, which I have now sent. I will let you know there response
27 september 2024
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Jackie, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.
Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.
If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.
Once again, we appreciate your feedback and look forward to serving you better in the future.
AWFUL - DO NOT USE
Goods never received. Customer service is rude and completely inadequate
29 augustus 2024
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear G_Cli86, Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced with our customer service. Your feedback is invaluable to us as we continually strive to improve and provide the best service possible.
Please know that we take your concerns seriously, and we are committed to addressing them promptly. We will investigate the issues you've raised and take appropriate measures to ensure that similar incidents do not occur in the future.
If there's anything specific you would like to share or if you have any further concerns, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we are here to assist you in any way we can.
Thank you for your understanding and patience as we work to resolve this matter.
Goods never received!!DO NOT BUY FROM THIS WEBSITE
I received an empty package in the post … sorry , an empty plastic bag . Emailed walkonbeach and just keep getting thankyou for your patience replys… its been 4 weeks now! Do not use this company… i have paid for goods i have not received and they are not interested.
22 augustus 2024
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Sally Hickey, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
We sincerely apologize for any inconvenience you have experienced with our logistics services. Your feedback is important to us, and we are committed to addressing your concerns promptly.
We understand the frustration that delays or issues in the delivery process can cause, and we want to assure you that we are actively investigating the situation. Our team is working diligently to resolve any issues and improve our services.
In the meantime, we appreciate your patience and understanding. If there's anything specific you would like us to look into or if you have any additional details to share, please feel free to provide more information. We are here to assist you and ensure that your future experiences with our logistics services are smooth and reliable.
For issues concerning orders and purchase, please contact: service@walkonbeach.co.uk
Thank you for bringing this matter to our attention. We value your business and are dedicated to
Terrible experience
Wish I’d read these reviews before ordering. Nowhere on the website is it made clear that returns need to be sent to the US. I’m now £35 out of pocket (I was offered £15 compensation), and the reluctant owner of two swimsuits that do not fit. If you live outside the US and think you might want to return your purchase DO NOT ORDER FROM THIS COMPANY.
19 september 2024
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Michaela Harrison, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.
Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.
If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.
Once again, we appreciate your feedback and look forward to serving you better in the future.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. Despite the goods coming from a UK warehouse, they insist returns are made to the USA, at the customer's cost. They then offer you 30% refund to keep the product. Absolute charlatans. I managed to get a 70% refund out of them, but the whole process was tortuous. To repeat - DO NOT USE THIS COMPANY.
16 september 2024
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Penny, thank you for taking the time to review your experience.
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers' requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
Thank you again for your support! If you need any further assistance, please contact us.
Dreadful misleading website. Returns go to USA!!
Goodness I wish I'd read your reviews before ordering!!
item doesn't fit.
Dreadful misleading website, says easy returns. Nowhere does it say the returns go to USA and I have to pay!!
Never, never use them again. and always check Trustpilot!!!
10 september 2024
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Carol Thomas, thank you for taking the time to review your experience. To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers' requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
Thank you again for your support! If you need any further assistance, please contact us.
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