They list an item. You pay for it. You wait for it. Then they don't reply to emails requesting despatch date. Then when its time for delivery they finally, finally reply that the item is out of stock.... Toon meer
Walkonbeach
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Lees wat reviewers zeggen
I had two swimsuits last year, no problem. This year I’ve ordered swimsuits which haven’t arrived and have no response to three contacts to customer services. I don’t know what’s going on, but my advi... Toon meer
I placed an order for 2 swimsuits at over £50 plus postage. Don't think they are UK based. Delivery time was long and had passed and after reading reviews I doubted that I would receive my order or... Toon meer
Never even recieved what I order, so I contacted them, was then ask to pick an alternative after I chased them but received no conformation or reply. Not sure what's happening but they have my m... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
WalkOnBeach is a professional swimsuit company, exclusively dedicated to swimwear, beachwear and beach accessories all year round. The company mainly focuses on women's swimsuit, but it also offers women's swimdress, accessories, shoes, bags and other beach clothing items.
Contactgegevens
Verenigd Koninkrijk
- service@walkonbeach.co.uk
- www.walkonbeach.co.uk
Do not use this company
Do not use this company. They advertise return but in practice they don't. Even though goods came in a bag that listed a UK address in West Midlands, they say refunds must be sent to the USA at customers' expense. If you persist, as I did, to say you want a full refund, they6 suggest you keep goods and accept a 30% discount. Then 50%. I'm about to report them to the Ombudsman.
10 september 2024
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Lesley Riddoch, thank you for taking the time to share your experience. Sorry that we don't put return labels within packages currently as we stated on our website. And to make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers. What's more, only with the necessary information as requested can we fulfill the refund. We would always try our best to optimize the procedure. We will keep making progress and presenting better products and services in the future.
Looking forward to seeing you again soon!
Will never order from this company again
This is a .co.uk company but when I tried to return the swimsuit I was advised they are American. The swimsuit was too big and claimed to have tummy support which it definitely did not.
There's no return information. I had to email the company who then repeatedly replied saying they didn't want me to return it, I was to keep the item and they would refund me 20%. I refused, stating I was entitled to full amount and I wanted to return it. Second email, same thing but upped it to 50% refund. Third email, they offered me 70%. I reluctantly accepted because by this time I was just fed up.
I paid £33 including pp. I received £17 back.
Awful company, falsely advertising as a UK company. Swimsuit was not great quality but it's useless as too big. It's going to charity instead.
2 september 2024
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Emma Sharp, thank you for taking the time to review your experience.
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers' requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
Thank you again for your support! If you need any further assistance, please contact us.
Terrible
Late delivery and appalling returns process. Suggest do not use this company. I cannot get a return address from them so I’m sending to the warehouse the items came from although they say they won’t pick up. Repeated offers for reduced price instead of return- but I don’t want the items.
30 augustus 2024
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Ruth H, thank you for taking the time to review your experience.
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers' requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
Thank you again for your support! If you need any further assistance, please contact us.
Great coverage
This suit is so flattering! It covers my tummy tightly and I love the design.
1 september 2024
Antwoord van Walkonbeach
Dear Charlotte Barrett, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We're also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can't wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Shop em to trading standards
SCAMMERS! Thankfully, very rarely have to deal with such unprofessional thieves, all companies nowadays send and return goods very very easily, not with this company. It’s a IK website but returns have to be sent to USA 😆 and then they only offer 80% refund, or the option to keep goods and get a 50% refund 🙄. We’ve been in touch with trading standards and sent all the details to them, I recommend everyone who has a similar issue do the same, let’s drive these crap companies out of business. Unfair and theft!
1 augustus 2024
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear, thank you for taking the time to review your experience.
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers' requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
Thank you again for your support! If you need any further assistance, please contact us.
These are so cute and comfy
These are so cute and comfy! I got them for trips to the pool or beach with my kids. They're perfect, but I wish they had more color options!
19 augustus 2024
Antwoord van Walkonbeach
Dear Lucy Hope, many thanks for taking the time to leave us such a kind review.
Glad to know that your order was delivered in a timely manner and everything turned out well for you. As a company aiming to offer the best service to all WalkOnBeach customers, we'll keep working hard to make improvements. Come back and see us soon.
Thank you again for your support! If you need any further assistance, please contact us.
STEER WELL CLEAR!
Steer weel clear of buying anything from this company!
I checked the returns policy before ordering anything, as I always do.
When it came to it and I requested a return, they asked ridiculous questions as to why, when I had already given my reasons, then initially offered me a 30% refund to keep items that I don't want at all and want to return??
When I declined this ridiculous 'offer', refund percentage went up to 60%, then 70%, with emails to and fro over a stupid amount of time...abdolute nonsense!
They told me that if I wanted to return the items, the parcel would need to be sent tracked and the return address was in the USA. This is despite the fact that the items came from a UK address, it is a co.uk website and there is no mention of it being a US return address on their returns information.
If it's already too late for you and you have ordered from this website, stick to your guns and you'll at least get the higher 85% refund to keep the items that I ended up getting.
Due to the cost of sending the parcel back to the USA, it really wasn't worth it, but ultimately I have 5 items that I don't want, that will be going to the charity shop and I'm out of pocket by about £20, which is the 15% I ended up paying for the items!
Waste of time and money and one of the most stressful buying experiences of my life!
Theft disguised as a sales site.. should be taken down!
Edit:
As a reply to their reply:
1. The fact that the reply has taken 4 months is very reflective of their level of 'customer service'.
2. How on earth can several return 'options' 'simplify' anything?? There is STILL no mention of the fact that the return address is in te U.S.
3. As far as welcoming me back,what part of I wouldn't touch you with a bargepole don't you understand??
The reply is an insult and yet another example of them trying to get round what is blatant theft.
One of the least transparent companies I have EVER had the misfortune to deal with!
1 augustus 2024
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear MEL, thank you for taking the time to review your experience.
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers' requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
Thank you again for your support! If you need any further assistance, please contact us.
FELL FOR THE SCAM
I'm a fool. Ordered swimwear, money taken from my bank, and then nothing. Zilch, no email confirmation, no tracking info, no delivery, no swimwear.
20 augustus 2024
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Anon, we are sorry for this inconvenience and empathize with your frustration but we are happy to look into this matter.
I completely understand your concern regarding the status of your order. I want to assure you that addressing this issue is our top priority. I apologize for any inconvenience this delay may have caused.
Rest assured, I have personally escalated this matter to our fulfillment team. We are diligently working on expediting the process to ensure your order is processed and shipped at the earliest. I will keep a close eye on the situation and update you promptly.
Your patience and understanding during this time are greatly appreciated. If you have any further questions or need additional assistance, please feel free to reach out to me directly. Your satisfaction is our utmost priority, and we are committed to making this right for you.
Thank you for your continued support and understanding.
STAY CLEAR!!!
STAY CLEAR!!!
Wish I'd seen the other reviews on here before ordering. The website made it appear a UK company. Although my item was dispatched in the UK, when I contacted them to return it, they said I would have to return it tracked to the USA and at my expense. As an alternative they said they could do a partial 30% refund and I keep the item, which I took up as I imagine the cost of sending it back would cost more than the item. I feel really cheated. :(
17 augustus 2024
Review zonder uitnodiging
OMG stay WELL CLEAR
OMG stay WELL CLEAR. I checked the returns terms and conditions before I bought but never got to return. I did get 70% back of the product cost, not delivery but I am now stuck with 2 swimsuits I can't use - rubbish for my pocket and rubbish for the environment. Do not buy from here.
16 augustus 2024
Review zonder uitnodiging
AVOID like the plague
AVOID like the plague. Despite its .co.uk weblink, this company does not state on its website that is is USA based. I checked the delivery and the returns policy before I bought and there is no mention of the tortuous route you have to take to get a refund - at your own expense to the USA! Has anyone ever managed to get a refund? I bought three items and none of them fit properly. If it was possible I'd give this company zero stars.
16 augustus 2024
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear, thank you for taking the time to review your experience.
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers' requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
Thank you again for your support! If you need any further assistance, please contact us.
Would give zero stars if possible.
Would give zero stars if possible.
Thought I was purchasing from a UK company but like others have said you have to make a case for the return at your own expense to the USA, Given the cost of the swimsuit I decided to take up their offer of a 30% refund but after looking at previous comments am not sure I will even get that. Wish I had done my research first!
13 augustus 2024
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Lucy, thank you for taking the time to review your experience.
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers' requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
Thank you again for your support! If you need any further assistance, please contact us.
Scam company
Scam company. Please avoid. Don’t get had. Poor fitting products. Return address in US. They battle with you before releasing the return address offering discounts.
7 augustus 2024
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Denise Smith, Thank you for taking the time to review your experience. In order to simplify and shorten the return process, we typically offer multiple return/exchange options. In addition, our customer service team is working hard to respond to customer requests and resolve any issues in a timely manner. We will continue to work hard. We are very excited to welcome you back to our website as soon as possible. Thank you again for your support! If you need any further assistance, please contact us.
Buy elsewhere these guys are dodgy!
Same as other customers on here. I have essentially lost all my money!
They have a policy of getting authorisation to return goods, I have been emailing them for over 1 week but they will not answer!
In addition my complete order has not been sent but they have still charged me and now asking really stupid questions in an attempt to not refund me.
Stay away from this company!
31 juli 2024
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Tajinder Paskaran, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.
Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.
If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.
Once again, we appreciate your feedback and look forward to serving you better in the future.
Dreadful company
Dreadful company. Wish i had checked here first but i didn't clock that they weren't in the UK. Paid for express delivery 3 weeks before a holiday. Goods didn't arrive. On tracking i saw goods were coming from China. Emailed and requested they recall the package, only got nonsensical replies. Then the parcel was apparently delivered but no sign of it anywhere. Have now turned to Barclaycard in the hope they will help. BUY ELSEWHERE
9 juli 2024
Review zonder uitnodiging
Keep away from this company
Absolute dreadful company, typical American company. Arrogant, no customer curtesy. They post swimwear in this Country to your adress, then make you return it to America at your expense if there is a problem with it .AVOID AT ALL COST.
1 juli 2024
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Anthony, Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced with our customer service. Your feedback is invaluable to us as we continually strive to improve and provide the best service possible.
Please know that we take your concerns seriously, and we are committed to addressing them promptly. We will investigate the issues you've raised and take appropriate measures to ensure that similar incidents do not occur in the future.
If there's anything specific you would like to share or if you have any further concerns, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we are here to assist you in any way we can.
Thank you for your understanding and patience as we work to resolve this matter.
Terrible company........don't buy off…
Terrible company........don't buy off them.
I bought 3 tankini sets, Bottoms fitted but tops didn't. I emailed them, they are based in USA NOT UK !!!!!
they wanted me to pay postage to USA to return items, OR they would refund me a fraction of the cost of items, and I could keep them.. What a rip off !!!!!!
4 juli 2024
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear Jayne Beddow, thank you for taking the time to review your experience.
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers' requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
Thank you again for your support! If you need any further assistance, please contact us.
Made in China but must return tracked to the USA!
Echoing other customers - made in China, poor quality, but, extraordinarily, unwanted goods must be sent to the USA, tracked, at your own expense! Like others, when I chased my order after two weeks, they said it was out of stock and offered a substitute. Stupidly I agreed. The one I got had ugly flaps of material hanging down from the stomach area and over the crotch; unwearable. They offered me 30% refund and I’ll give it to a charity shop. Just to add: that's 30% of the cost of the item. They had charged £7.99 shipping on top!
25 juli 2024
Review zonder uitnodiging
Antwoord van Walkonbeach
Dear customer, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.
Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.
If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.
Once again, we appreciate your feedback and look forward to serving you better in the future.
The suits are lovely and the customer…
The suits are lovely and the customer service was amazing.
5 juli 2024
Antwoord van Walkonbeach
Dear Evelyn Roberts, thank you for your feedback and your lovely words about our swimsuits and service.
Our customer service team is striving to help all of our customers solve their problems and reply to their requests in a timely manner. We are glad that you are satisfied with our customer services, our dedicated staff will be pleased to learn of your high praise as such a nice review. As always, thank you for the opportunity to serve you.
Glad to know we have met your expectation! What's more, WalkOnBeach has a very professional customer service team that will offer sincere and efficient service for all our of customers. We will keep up the good work and provide better products and service in the future. Look forward to seeing you again soon!
If you need any further assistance, please contact us. Look forward to seeing you again soon!
I have five swimsuits from Walkonbeach…
I have five swimsuits from Walkonbeach and I love them all. They’re great quality and a good price. I truly advise.
2 juli 2024
Antwoord van Walkonbeach
Dear Elara Evans, thank you for your feedback and your lovely words about our swimsuits and service.
We are so happy to see that you have been enjoying your experience with us. WalkOnBeach aims to provide customers with products of nice designs, high-quality and affordable prices. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We take pride in giving outstanding service to each customer and we're overjoyed to receive your compliments and appreciation. We will keep making progress and presenting better products and services in the future. Looking forward to seeing you again soon!
To meet the demands of every customer is the goal of the whole WalkOnBeach team. We'll keep working hard. Come back and see us soon.
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