Walmart Canada Reviews 

Twice recently I've participated in the failed attempts of returning purchases to Walmart for the purpose of exchange.

Today an inflatable bed $160 and recently a set of bike tires.($40) Both purchased online and both the incorrect size.

In both instances we were told that we would have to contact other companies (once Uber, which was a delivery option provided by Walmart when purchasing the bed and the other an obscure sounding company also hired by Walmart for the purposes of delivery.
Today I brought my cellphone with confirmation emails from Walmart and downloaded pdf files containing the receipt and invoice respectively. The initial email included a headline titled "order number---------"
Customer service at the desk at Walmart simultaneously with the call in version insisted that the item could not be exchanged with a cheaper, smaller version of the product without the order number. Neither would accept the order number provided in the receipt email, rather insisting that the order number required begins with 6000001-
The elusive required order number proved to be impossible to aquire, neither appearing in the emails nor available from the representatives from the Uber company.
I object to this unfair refusal of what should in my opinion have been a reasonably straightforward process based on the evident nonexistance of a required numerical series which we have no access to whatsoever.
Why is (the receipt, invoice, Walmart +Uber account information, email address used for purchase, date, time, as well as the purchase itself still in box and untouched) not sufficient for a simple exchange even though the purchase was made the day before?
Why is the only order number we were provided with not the correct one?
And WHY is it the customer's responsibility to guess the correct numbers, with there being literally no method for us to obtain them?
Please: why does Walmart not have any records of their own transactions made the actual day before? Essentially, why is there a missing invoice number and why is it the customer's fault that it's missing?
I'm baffled by the blatant nonsense of the situation. This whole experience has been truly disgusting. The three people involved with these purchases share this sentiment.

Is it okay with you, Walmart? That your unfair and classicaly abusive treatment of customers are inspiring feelings of resentment and disgust? Do see any merit in being fair or are you comfortable knowing that Walmart is operating in a manner which inspires feelings of extreme disgust from NO DOUBT EVERY customer who has required an incorrectly filled order to be exchanged?

I will not be choosing Walmart in the future if this absurd nonsense isn't apologized for promptly and if there are no attempts made by your company change my mind

I spent no less than 5 hours today (which I took of work) and burned more gas than I would have liked to attempting to exchange a larger model for the desired smaller, less expensive model with no success.

My recent interactions with Walmart have made me very angry.
(in case I haven't communicated that sufficiently.)
I can't find enough words to describe the outrageous injustice of Walmart exchange policy and apparent complete incompetence of a company who demand information that they both 1; invented and 2; don't have any record of and also 3; won't do business fairly unless I produce a number which I have zero methods of learning.
You have made it impossible to make exchanges even though you advertise it as an option. You have LIED to us.

Please will you make the necessary adjustments to your current methods and offer a fair and normal resolution

Current policies are blatantly abusive in nature and have resulted in a number of us viewing Walmart in an unflattering light, to put it very mildly. Please respond by email or phone for resolution.

I did not intend to expend even more energy typing this simply to improve your algorithm. I really have to insist that you resolve this issue. Totally surprised to discover that there doesn't appear to be an input section here to input my email address so that you are able to actually fix absurdly unfair policy.

Phone number 226-974-7778
Email not allowed to submit so I guess I just wasted even more time because of Walmart today.
Could they be more useless?

I look forward to your no doubt prompt and helpful response/apology/resolution as I'm sure you look forward to being honest and even perhaps resurrecting your late reputation.

If I could give it 0 stars I would. I tried to order online on Sept. 17th. My address did not show up in their drop down menu and was therefore deemed 'unable to verify'. I called customer service to place an order over the phone. Apparently they do not take orders over the phone (sorry to everyone who may not have internet for various reasons). All I needed was for them to input my address manually. This is not rocket science. 😑 It is now Oct 1st. I have received several emails from them saying they still have not been able to resolve this problem. This shouldn't even be a problem!! Totally ridiculous. I have ordered from them before, but had items shipped to the store. However, this item does not have the option to be shipped to the store, which is also crazy to me. If you can ship it, you should be able to ship it to a Walmart address. I avoid Walmart like a plague and only purchase when item is hard to find locally. I can't imagine how under qualified their staff are that in 3 weeks they can't figure out how to ship to my address. 🤦

The raspberries were rotten, and for the satisfaction claim they need number i never received.

Juste taper dans la barre de recherche " petit réfrigérateur"et vous allez voir tout de suite en solde à Walmart Hamilton Beach 3.3 pieds cubes à 99,97 $ . vous cliquez pour l'acheter et ça devient 139,97$.j'etais au magasin Walmart de Shawinigan et même la personne qui était là ne comrenait rien,alors elle m'a donné le numéro de téléphone pour me renseigner.Alors la personne au bout du fil ne comprenait rien non plus au début mais après elle me disait peut être c'est une ancienne annonce qui est restée là, j' expliquais que c' est pas normal car c'est une publicité frauduleuse, c' est une attrape pour les clients,et même si c'est ça alors c'est l'erreur de Walmart.et là on ne parle pas d'un petit business mais de Walmart Canada et des compagnies comparables comme Amazon ne feraient pas ça.et d'après la loi ils vous l'auraient accordé au prix affiché sur le web. Mais la personne au bout du fil disait non on ne peut malheureusement rien faire. Donc j'ai dit à cette personne d'aller aviser son supérieur immédiat tout de suite car je vais faire cet avis et appeler l'office de la protection du consommateur. Chers Clients faites attention avec Walmart.

Out of stock items happening too often. Local store has other culture grocery items and lacking traditional western food lately.

J'ai fait un achat par un revendeur DECAI STORE qui ne m'a jamais fournir le bon numéro de tracquig
Je communique avec ce dis vendeur qui finit par me répondre après plusieurs tentative
Pour finir à plus de réponses mais il garde mon argent tsé
Je communique avec Walmart oufff pas facile il finis par me rembourser mais s'en les taxe que j'ai moi même payé

A ce jour je suis toujours en attente de me faire rembourser mes taxe et ça depuis la fin août nous sommes aujourd'hui le 26 septembre 🙄

Plus jamais je vais commander en ligne sur Walmart TERMINÉ

Very Very bad customer service, specially pharmacy service very bad, today visit wallmart Clark & Dundas, my doctor sent medicine for last month, usually every time wallmart call for me ready for medicine, this time never call or message, today came to asked , the told me we have 300 customer why I call you , & talking toomuch, I said I need medicine, she told me 30 minutes, i come back minutes the told me not ready, I asked why they laughed, they never give me my medicine, I will shopping almost 7 years same wallmart this is fist time bad experience

Other than grocery delivery which is hit & miss at the best, ordering any other products either never show up or what arrives is not what you ordered & paid for❗️

PROS
* Has most things available
* There's a Walmart in every town so easy to find
* Amazing return policies

CONS
* American company
* Can become very crowded
* Parking is horrible

Am completely done with this retailer. It's normal to put extra money down on online orders for weight adjustment. But, don't expect to receive those monies back when when the purchase is completed. This has been happening for the past year to me. Everytime I contact customer service they keep saying the remainder will be in my account in a few days. That day never comes. I just had a complete order canceled because the store can't fulfill my order. Why take my money and leave me high and dry when you don't have the items in stock. I did spend about $800-1000 a month there. So disappointed!

Worst company ever!!! AMAZON IS THE WORSE BUT WALMART IS WORSE THAB AMAZON!!!! PREORDER ITEM FOR A DATE AND IT IS STILL DELAYED!!!!

VERY DISAPPOINTING EXPERIENCE WITH WALMART CANADA — $182.54 GIFT CARD BALANCE DISAPPEARED

I am sharing this publicly because I am extremely disappointed with how Walmart Canada has handled a serious issue involving a $250 Walmart gift card.

The gift card was given to us as a birthday gift for my son.

My wife used the card twice at Walmart:

• First transaction: $26.69
• Second transaction: $40.77

After those two purchases, the card should have had approximately $182.54 remaining.

When we went to use the card for the third time, we were shocked to find that the balance was $0.00.

What makes this situation even more concerning is that, during one of the earlier visits, the cashier took the physical gift card and scratched the PIN area to reveal the PIN. We still have the physical gift card in our possession.

We went to Customer Service at Walmart Store #3111 in Scarborough. They investigated the transaction history and told us that the remaining balance had been used in a transaction at Walmart Store #1061 in Brampton.

The question is: How could someone use the remaining balance when the physical gift card is still in our possession?

This is extremely concerning.

Even more disappointing, the supervisor at the Scarborough location told us that this was not the first time something like this had happened.

If Walmart is aware that gift-card balances are being compromised, why isn't there a more thorough investigation?

Why can't Walmart determine how the PIN was obtained, identify where and when the card was used, and investigate the transaction through the information and security systems available to the company?

I have now been dealing with Walmart Customer Service for more than two weeks. The matter has apparently been escalated, but despite all this time, I still do not have a satisfactory resolution.

For a company as large as Walmart Canada, I find this extremely disappointing.

I am not making an accusation against any specific employee or store because I do not know how the unauthorized transaction occurred. However, Walmart should be able to investigate this properly and explain how a gift card in my possession could have its remaining balance used somewhere else.

My advice to other customers:

⚠️ Be very careful with Walmart gift cards.

If you purchase or receive one, consider using the balance as soon as possible rather than leaving a significant amount on the card. Keep your receipt and protect the PIN.

After this experience, I personally would be very hesitant to purchase or give someone a Walmart gift card again.

Walmart Canada — I hope you will finally investigate this properly and resolve this matter. Customers should not have to spend weeks chasing a company over money that disappeared from a gift card that remains in their possession.

Ordered a Samsung A57 cell phone, received a pack of Duracell batteries. Customer Support barely spoke English.

I feel deliberately misled by Walmart Canada regarding my Marketplace order [Order ending in 12171]. The seller, Puremind, honestly confirmed in writing that they processed a full refund through Walmart’s system. However, Walmart refunded only $369.59 of the $481.58 charged, leaving approximately $112 outstanding.

Walmart then promised to compensate me with gift cards but failed to honour that commitment and continued redirecting me to the seller—even though the seller had already completed its part. This contradictory and evasive handling feels deceptive and is completely unacceptable.

Walmart collected my payment through its platform and must take responsibility for completing the refund. I expect the outstanding amount to be returned immediately, along with a clear written explanation.

If Walmart fails to resolve this issue immediately, I will file a formal complaint with the Consumer Protection Office and pursue all available options to recover the outstanding amount.

Tried to return an item bought on a card and they purposely make it difficult for the return to go through. Got a message from their system saying "bank debit card invalid" and they said it was my bank. I called my bank and they said there were no restrictions and it was an issue on the store's end. I also made a return at Home Depot the same day and there were no issues. They'll force you to use store credit instead of returning your money so the money doesn't leave them. Greedy, disgusting-as-F corporation. After using up the balance of this card, I'm never, ever shopping at Wal-mart again for anything in my life. Disgusting as F.

I ordered groceries for delivery between 7am-9am. It is 1:47pm and still waiting -- this is the only "resolution" provided by Walmart customer service -- for me to wait. All day. They will not cancel my order as I requested this morning at 11am (2 hours past delivery window). I had appointments that I had to cancel today. If I can't get to a store, I am going to order from Uber next time. They offer more product availability anyways with No Frills, Longos, etc. to choose from including better notifications.

The bathrooms have so much flys and spiders that crawl on me while I’m taking a shit

Walmart Terminal road.
I'm not sure what, up sets me more.
There prices or there,herendous customer service.
Since COVID started,things have gone down hill.
Over all staff has, gone from friendly and courteous.
To just rude arrogant, to not speaking much English.
Let alone French, Ontario's second language.
Especially in the, capital of Canada an absolute insult.
Pre COVID and thirty plus years before then.
Was my number one, choice for everything I needed.
Now I will not step,in to any Walmart unless.
They have the lowest, price on something I need.
I'm not sure who, runs Ottawa Walmart stores.
But you definitely need,to do something quickly.

Having formula locked behind glass means it is the employees responsibility to be available to the customer when the item is requested. I kindly asked an employee for assistance or to call for someone to assist me, in response I got a dismissive response of acceptance then the employee returned to her previous task without a second thought. I waited 10 minutes and decided to speak with the manager and again request for someone with the keys to assist me. After a 5 minute wait I finally heard the announcement for the person with the keys to help me. I am sure that even after reporting the unprofessionalism and the dismissiveness of the manager I am confident nothing will be done to rectify this happen to future customers. Walmart should hold there employees to high standard and expect that a simple request for an item be handled with professionalism and courtesy.

DELIVERY DRIVER THREW ALL MY FOOD ON THE GROUND. DAMAGED MY PRODUCT. CALLED WALMART CUSTOMER SERVICE AND THEY DID NOTHING. DISGUSTING. SAVE YOUR MONEY. SHOP CANADIAN.