Warranties 2000 Reviews 

Very swift response from Rosie thank you

Its beyond a joke now, my claim for a washer pump.was authorised on the 8th April 2026. The garage sent the invoice for payment of the claim the next day.
Since then I have being calling near enough every week with an update to when the garage can expect payment.
I have been told its a problem from.the finance company to the garage has not sent an invoice.
So I email them a copy of the invoice which was sent to someone called Daniel the 22nd of May.
Again I was told they garage can expect payment within 1-2 days guess what!! we are still waiting. I have loss count the amount of times I've called.
Its beyond ridiculous and I shall be considering legal action to get my money back and will also be sending a complaint to the ombudsman.

This company are absolute con artists they are more than happy to take your money but refuse to pay out when you try to make a claim although the engine is covered they say the timing belt which is in the engine is not covered or any of the damage that failure has caused stay will clear

Was very helpful with all the amount of cover I asked about and was very professional with all the details required

Judy was exceptional, best customer service I’ve ever experienced in life!!

Thanks a heap Judy!

Ethan explained every thing to me and offered a great deal that I was more than happy to renew my warranty

Very clear and polite in explaining the warranty

Very very disappointed , they are scam , they don't refund you , don't make any contract with them .

Lovely staf and so helpful

Very helpful explained all options very well.

Absolute scam. Avoid this company.

The terrible online reviews are completely accurate, this company will find any excuse to avoid helping you. I have already decided not to renew the warranty on my second car, and I will absolutely not be renewing this one either. Do not waste your money here. They are quick to take your money but useless when you actually need them.

First class company, very professional.
Elisha Jackson (Senior Claims Advisor) is an absolute diamond, and extremely knowledgeable and helpful. Thank you Elisha! 👍

Ethan was very helpful in explaining the service, and he answered all my questions. A good job!

Rosie was not helpful at all. replies with one liners stating how they are unable to help and no advise on how to move forward and no further information given.

Excellent service from Warranties 2000. Ethan was great throughout the renewal process and went above and beyond to get everything sorted. He patiently worked through some email and URL issues and kept me updated along the way.

I felt the renewal was worthwhile as I previously had an issue with the oil pump on my car, which Warranties 2000 reimbursed after the repair was completed. My advice would be to follow their claims process and obtain approval before any work is carried out. If in any doubt, give them a call, I found them helpful and easy to deal with.

My car is getting older, and with both used and new car prices remaining high, spending around £200 a year for peace of mind is worth it in my book.

Professional, helpful, and easy to deal with. Highly recommended.

This was the FOURTH vehicle we had purchased from V12. - Purchased their extended warranty with warranties 2000.

We returned because we trusted them. That trust has been completely destroyed.

We paid approximately £22,000 for this vehicle in September 2025. On the day of collection, we spent over seven hours at the dealership and were unable to test drive the car due to battery issues. The first proper drive took place only after the sale had been completed.

Within around 20 minutes of leaving the dealership, we discovered issues with the windscreen and reported them immediately. We were told aftersales would deal with it. They didn’t. We ended up paying for the replacement ourselves.

Within days of purchase, the engine warning light appeared. We have photographic evidence showing the warning light illuminated approximately five days after taking delivery. The issue continued intermittently throughout ownership before becoming progressively worse.

After months of chasing, countless phone calls, repeated delays and waiting approximately two months for a Jaguar Land Rover diagnostic appointment, the vehicle has now been diagnosed and Jaguar Land Rover have advised that it should not be driven.

The vehicle is currently off the road.

What makes this even more frustrating is that V12’s position was that they required diagnostic evidence before reviewing the matter. We obtained that evidence. We provided photographs showing the engine warning light appeared within days of purchase. We provided the diagnostic report. We provided supporting information.

Despite all of this, we have spent months being passed between V12, warranty providers and repairers whilst trying to get somebody to take responsibility.

I appreciate that faults can occur on used vehicles. What I do not accept is paying £22,000 for a vehicle that began displaying engine faults within days of purchase and then having to spend months fighting to get meaningful assistance.

This has been, without question, the worst vehicle ownership experience we have ever had.

For a company that happily took our money for four separate vehicle purchases, the aftersales support has been nothing short of appalling.

Klaira in renewals has been nothing but patient, helpful, cheerful and a pleasure to deal with when renewing for 2 vehicles.

No pressure, just helpful and good for a natter too.

Shame she drives a Hyundai i10 really

Michelle has always been very prompt and efficient at anything we have asked for regarding our account with warranties 2000. We would highly recommend warranties 2000.