Warranty Assist Reviews 

Take forever to respond or have a 3rd party to inspect faulty part. 2 big issues with a car I brought from Big Motoring World 30 months ago and the car has been off the road for 7 months. Assisted with the first fault but tried to do it on the cheap which in turn delayed the repair by 2 months. Second fault how its classed as wear and tear on an electrical part is hard to understand. Wish I hadn't spent the money on this service and will never do it again. Stay away.

Dane and Laura helped with the process of getting my quote approved. They were so detailed about the process and helped with the excess fee. I recommend them.

Nive was extremely helpful when I called to find out about MOTs and services. This is my first car so I really appreciated him taking time to advice me wven though the Warranty does not include MOTs.

If I could leave 0 stars I would. They refused my claim due to not having service history despite me only having car since Jan 2025 and my car computer saying the next service is due Jun 2025. They sent me to bmw twice to provide information which I did saying that it was done in 05/23 but they didn't accept this. They now refuse to give me a refund and can't speak to any management.

I recently bought an Audi A4 Avant B8.5, which is the second car I have ever owned, as i was into motorbikes in the past .

Knowing that unexpected repairs can get expensive, I decided to buy a warranty from Warranty Assist for peace of mind.

At the time, I didn’t have much mechanical experience, so when I started noticing some strange vibrations and noises while driving, I wasn’t sure what the cause was.

After some research and advice, I learned that these Audi models, especially with automatic gearboxes, are known for putting extra strain on the driveshafts because of the higher torque output. It’s a common issue.

In my case, the left driveshaft failed first, and not long after, the right one also started to go.
It was frustrating, but at least I knew by then what the problem was.

I contacted Warranty Assist to make a claim.
I'm not going to lie — the process was a bit long and detailed, with lots of forms, evidence, and steps to follow.
But in the end, it was worth it.

I was put in touch with Dane Walters from their team, who handled my claim.
He guided me through everything clearly and professionally, making the whole experience much easier to manage.

To be honest, I deal with people all the time, and unfortunately, I’m used to being treated poorly or rushed.
That’s why it actually caught me off guard when Dane handled everything so positively and with genuine care — it’s not something you see every day.

Thanks to their support, I managed to get the car repaired properly, and the warranty covered the cost as expected.
It was a huge relief.

This experience taught me a valuable lesson: having a good warranty is essential, especially when buying a used car.

I’ll definitely keep that in mind for the future — although to be fair, I’m really happy with my Audi and don’t plan to change it anytime soon.

As a small way of saying thanks, I’ll be recommending Warranty Assist to friends and family whenever they ask for advice about buying a car.

Thanks again for the help and the positive experience!

I want to give a big thank you to Dane Walters for the excellent service he provided regarding my car warranty. He was professional, clear, and extremely helpful throughout the entire process.
Dane made sure all my questions were answered and guided me step by step until my claim was fully resolved. I'm very happy with the outcome and grateful for his support. It's refreshing to deal with someone who truly cares about customer satisfaction. Thanks again

I received outstanding customer service from Dane Walters. His professionalism and willingness to help were truly impressive. Even though I had a car problem, Dane didn't hesitate to do everything he could to assist me. His helpfulness made a real difference. Thank you, Dane!

My car needed repairs, because it broke. Down. When I called them they said they was unsure if the problem was before I bought the car or after. If the problem was before I bought the car then they wouldn’t pay me out. To check this they wanted to send an inspector which would’ve taken a whole week just for an inspectors to come and inspect the car see if the issue was before I got the car. They booked the inspector a week after the car broke down. I was also asking for a courtesy car and they couldn’t provide me one, fair enough . On the day the inspector was meant to come, I phoned to confirm because they said he would’ve came on Thursday, I took a whole day off work to wait for the inspector because they said he’ll come 9-5. Wheh I phoned in to see when the inspector was coming, they said he wasn’t booked or they had no clue and it was up to the other team. Wheh I asked for the inspector team details they couldn’t provide me it and said he’ll get back to me when he never . I spent a whole week waiting just for an inspector which they didn’t Even book it because they put on ‘hold’. Bad service !!!! Just hung the phone up previous as well. What was the point of me paying for warranty if I went through this hassle. It is in the data base name was Mohammed Nawaz literally spoke on the phone not long ago white Mercedes c250. Sorry but your two paragraphs are completely false. I did give them time to book it. The inspector literally did confirm a date and time! As I said Thursday 8-5 they literally called me and said they booked that time. Then they didn’t show up on that day nor the time. I did give them time to book it. So both are false, they confirmed a date and time I gave them time to book it and no one showed up. My car was left there for weeks. I had to pay my own money to get it fixed as i previously state to your team that it my only car and I needed it repaired asap. But there was no empathy yet made me wait weeks currently nothing has been done and I’ve had to pay out my own pocket . Warranty is basically useless for me as of right now hasn’t done me any good. And you can’t confirm and say we don’t cover pre existing faults you don’t even know if it is pre existing because the inspector didn’t even show up because he wasn’t booked after they said he was !!!! So you can’t say it was pre existing since you don’t know !

Dane the customer service rep was patient with me throughout our conversation, and helped explain to me the process and costs with detail. Overall, it was a good experience thanks to his (and the rest of the team's) efficient and timely responses to my questions.

Great communication. I was able to speak to the same person throughout

When contacting Warranty Assist Customer Service Team for advice and help in a repair matter, we found them to be helpful with information and guidance on how to procedure. Also when repairs where completed they where prompt in reimbursement.

They don't even deserve the 1 star! Honestly, the worst company I've ever had the displeasure of dealing with! After 5 weeks of back and forth, trying to sort an issue with my car, I thought everything was resolved but now they're finding more reasons to delay paying out! Absolutely ridiculous! Happy enough to take my money tho 😃

Dane was very helpful, and explained how my car would be fixed and how the process would work. He took the time to explain each step and broke down the price, he was very patient and very helpful.
I made my request on my warranty and it was dealt within two days

An issue occurred with my gearbox and after some initial back and forth, the claim was eventually settled. My thanks goes to Dane who handled the escalation quickly and efficiently and kept me informed throughout the process, ensuring a fair outcome. His professionalism and commitment to resolving the issue were appreciated. Dane’s approach stood out, and he is a credit to the team.

FALSE HOPE

best way to describe warranty assist is that they are like a false hope, you feel good having it, but God forbid you ever need to make a claim then its game over.
staff are rude and make same promises and excuses, give you run around for days and eventually same circus act, its been refused.

i knew they were bad but i thought that's the case for all warranty companies, until i went online to forums and spoke to traders and garages, none of them recommended warranty assist, in fact most said avoid like the plague, all complained about same thing, cant get through to them, staff lie and give you the run around, they never pay out.
was recommended three companies kept popping up, wont mention them here, but they have been great. save yourself expensive legal action and court cases, avoid WARRANTY ASSIST.
I WONT BE PUTTING MY WARRANTY DETAILS IN AS IM TAKING LEGAL ACTION FOR NOW

I was assisted by Dane and Ryan who kept me updated throughout the whole process, they both took care of all the admin work and was in contact with the garage consistently getting updates then forwarding them to me, which reduced stress on my end and overall a great experience using warranty assist for the first time.

When bought this warranty customer service re assured me few times that's my warranty is live from day one , 10/10 one , week later went to mechanic to check car and guess what ? Flay wheel and clutch for changing , i did know warranty not cover flay wheel and only some part of the clutch but that's not the point , email from warranty says that's warranty is active after 30 days / 100 miles lol , one more if they thing it was preexisting issue they will still not cover ( hahahah) , but still u can cancel after 14 days lol , anyway great customer service !!!!!

Would 100% recommend!
Very quick and efficient. Would recommend Lauren & Dane for their services and their responses.
Dealt with my enquiry and claim super quick.
Thank you

I've had my Jaguar warranty for 6 months and thankfully I chose this provider. Dane Walters was of particular help and Ryan (sorry didn't catch his surname) was excellent as well. I was referred to a local mechanic promptly and the problem was diagnosed and fixed very quickly. I recommend this company to anyone looking for a good warranty.