Warranty Assist Reviews 

They claim to be number 1.

I have honestly had the most stressful 2 weeks because of warranty assist regarding my gearbox which they took 2 weeks to tell me they are not covering it and they only told me because I had to call them again myself when they had the answer from Friday. This honestly so bad.
Some peoples reviews that I have read on here with less mileage on my car will say the same. My car is at about 95,000. What I do no understand is why offer warranty. They sent the car to there approved workshop and when I said to them that the mechanic even said it’s a gearbox so what is the point of you sending your own private inspector they told me they have to as it’s in there terms and conditions and they have every right to do this. They told me can take up to a week. When I said to them what’s the point of this then even the mechanic that owns the garage has told me and yourself it’s a gearbox issue. In which they told me that they have there own interest but what about your interest warranty assist.

The colleague told me they had an answer for me couple days ago but no one called me even today when I called them that’s when they told me the answer of them decline. otherwise honestly have no clue when they would of told me. They told me because of the inspectors past ‘experiences’ he said it’s ’wear And tear’ and I said to them that he didn’t even take a look that gearbox fully so how would he know and they said to me if you want the car stripped down you have to pay for it so then a inspector can go and then check it. bear in mind I’ve had the car 7 months. Again as many other people have said why offer warranty if your terms and conditions are sooo strict then you have them meeting your criteria at the start of the purchase. Honestly warranty is spouse to make your life easier not harder. This was honestly Sucha a bad experience I definitely would not recommend this company to anyone.

I found it very sad when this happened it’s made it so much harder for me it’s not like it’s an easy and cheap fix.

My names anisa parveen I also left my warranty number there you should easily be able to find me even if you check my email.

Nice Glossy brochure from Car Planet, stating covers everything up to the price of your car.
It's doesn't!!
Crooks along side the crooks at car planet that sold it to me.
If there is a reply at the bottom it's BS.
What this Warranty Plan Includes
Nice glossy brochure states:

The following engine parts are also covered:

Fuel system

Air flow sensors and meters, fuel gauge sender unit, fuel pressure regulators & accumulators, fuel pumps (including pre-pumps, low, high pressure pumps & injection pumps), injectors (including petrol, diesel & single-point injectors.
---------------------
But when injectors need replacing, strangely enough they are not covered??

**In the small print I take it??? **
What's the point of your manager speaking to me, he isn't going to suddenly change his mind is he?

So I will join the other 162 customers that have given your company 1 star.

##I am verified by Trust pilot, as I said yr crooks along side Car Planet.##

We have been working for warranty assist now for 3 years and can not fault them, I would like to give a special shout out to Dan Garcia who has never let us down! from helping with claims and keeping our customers happy, as traders we would highly recommend warranty assist, thanks for all your hard work.

Brilliant service, warranty is exactly as specified and what I needed! Highly recommend!

Do not waste your money to take the warranty. Nothing will be covered by the warranty. With gold warranty they are not able to cover the completely damage cluch and after I sent over the diagnosis, they asked me for the quote of the repairs. After the garage did the quote which took a week, the warranty called me to inform me doesn’t cover any parts of the clutch what is broken .
Waste of time and money! I can’t give you 0 stars
Plan 235167. Job sheet 417162
Car planet said will be cover everything showing on the book what I received.
The car was bought in September 2023.
I took warranty in case anything is happening. The most expensive one what you got it.
If you can’t cover the problems what the car got it, then refund me the money back
My curent mileage are 80000. I didn’t bought a car with 87000 mileage 6 months ago. Please check the details when you reply to people messages. Thanks

My wife's ring was stolen out of my car while being repaired, 4 months of messing about and going round and round, they tell me claim on my car insurnace, what an absolute joke

My experience with warranty Assist was OK, but would say Dan is an asset to the company he dealt with my repairs and nothing was too much for him...he kept in contact with me throughout and I was very happy with the final result

Couldn’t recommend Dan enough! Always really helpful and a pleasure to deal with. 5 star service

Dan Garcia dealt with my claim and couldn’t have made it any easier, money was paid out once the final invoice was received as I chose to use my own garage. Great service and top man would highly recommend!

I spoke with sam today who was very helpful? Explaining the process perfectly and in a way i could understand, answered my questions when quering and also got back to me in a timely fashion regarding my claim. Couldnt have asked for better service

This company make me very happy throughout my claim, staff was very professional, polite, and deal with very perfectly in my claim. Especially Mr Sam was vey nice and helped me a lot in my claim. I will definitely recommend peoples to use Warranty assist company. Its really helpfull.
Thank you very much Warranty Assist, you guys are great👌👌

Thank you warranty assist. Always helped me and given me the best service! As somebody who struggles with reading they have been extremely good with the way they communicate with me.

The team at warranty assist were really helpful taking my calls and listening to my car issue.
They've arranged for a local garage to have a look at my car and approved my expense. I had a clutch issue which now is resolved.
Thanks for all the help!

I recently had an outstanding experience with Warranty Assist, particularly thanks to an amazing team member named Lauren. From the get-go, Lauren was a beacon of professionalism, working tirelessly to resolve my issue. My car was stuck at a diagnostic center, and navigating through the complexities of the situation could have been a nightmare. However, Lauren and the Warranty Assist team made it seamless. They not only ensured my car was released without delay but also covered all associated costs. It's rare to come across such dedication and efficiency in customer service today.

Lauren's exceptional commitment to helping clients and going the extra mile truly sets Warranty Assist apart. I highly recommend their services to anyone looking for reliable and customer-focused warranty support.

A BIG thank you to Warranty Assist. Great service provided in getting my car repaired. Would highly recommend.

Always wonder if these things are worth it but really impressed by ease of service and would recommend to any friends.

He was ver helpful and supportive

Great customer service. Easy to organise and kept in the loop throughout the process.

The experience is I got it’s helpful and easy to finish my processes. The people from the company they helped me to get my claims . But still I’m waiting for my claims!!!! But sometimes they not responding the emails and calls

Very impressed,this company carried out their claims professionally,speedily and diligently. I highly recommend them to anyone.