Warwick Castle Reviews 

Attended Michael Buble concert on 13th July. Paid £200 each for Gold tickets but was very disappointed in how the event was organised and will certainly never attend Warwick castle for a music event again.

Firstly, there was no pre-event information sent out which clearly detailed what you could take in, best place to park etc.

Tickets stated that gates would open at 1700hrs. We were there on time and queued for 1hr before security started letting people in. Security then took 500ml bottles of pop, sweets and crisps off of people who were entering the venue so that food and drink had to be purchased inside. I purchased 1 x can of sprite and 1 x small can of Heineken, which cost 7.50. I then purchased 2 x hotdogs, which cost 15.00.

We could have been in any field in any part of the country. There were certainly no views of the castle.

There was no soap or sanitiser provided in the wash area near the portaloos.

There was nothing special about the gold ticket area and people were corralled in like livestock. Too many people were crammed in this small area.

There was no support act and Buble did not appear on stage until 20.30hrs. He left the stage at 21.30 then returned to finish off with 3 more songs. Very poor.

Upon leaving the venue there was complete disarray. A number of exits were closed so again everyone was herded like cattle.

Overall a very poor show and I certainly would bot reccomend attending a music event at this venue.

A very expensive an poorly organised evening! Not recommend for a music venue!

Queues in were not clear and disorganised, as they filtered from 1 to 4 to 1 again!
They had people in the wrong queues and did eventually work it out and walked up and down to advise people.
1.5hrs queueing!

Queues going out were even worse!
They closed every entrance off and filtered everyone like cattle to one exit - felt completely unsafe.

I saw they were taking anything that was food and drink, even packs of small crisps!

Clearly wanted you to buy there food:
Drinks were >£5 - generally £7.50.
Food was >£7.50, a tub with handful of chips £4!

The concert started at 5pm…..Bublé came on at 8:15! He left at 9:40!

So for £200 a ticket it clearly wasn’t value for money and I would not recommend Warwick to visit for a music venue.

I think its a lovely day out. Ive been a couple of times now. When the weather is nice it's great to have a picnic and take some relaxing time.

This is a dreadful place. Do not be tempted to go. It's exceptionally overpriced and tacky. Plus, the staff don't seem to have a clue. I was unable to get a refund on two tickets for the dungeon - they wouldn't let two teenage daughters in insisting that they had to be over 18. But the only rule on the ticket was that they had to be over 10! When we asked for a refund, the attendant simply refused.

Booked a last minute one night stay in a knights lodge. 3 adults one baby .
Fantastic day in the grounds . Knights lodge not worth the price tag.
Dangerous wires hanging from wall mounted tv , no travel cot , very noisy sofa bed that woke everyone up, broken remote, lights out, not enough tea and coffee supplied, no plug for kettle , unless low level, damaged bannister rail, broken stair gate, to name a few. I did send photos and a complaint but did not receive a reply . I have since emailed to chase a response to the complaint . We booked the evening ‘ banquet’ but sadly not that good… not really a banquet… fish fingers that had gone hard under the lights, chicken nuggets, turkey dinner , curry, beef stew… selection of desserts … not as good as expected plus no air con!! Absolutely roasted! Too hot in the restaurant to enjoy eating .
Thought it was a themed restaurant but not up too much .

Staff nice enough to but not in character unfortunately.
Would recommend the castle itself , great day out !! Avoid paying the big price tag to stay !

UPDATE … after persevering with this complaint , I have received a call this PM from a Gentleman called Mike from Warwick Castle . He very politely listened to the issues and took the time to discuss them individually.
We came to a agreement regarding a goodwill gesture for the disappointment.
I feel reassured that the issues will be sorted within the Lodge so other guest’s don’t have the same problems .

Thank you Mike for your time ! Credit to Warwick Castle !

We recently had a wonderful day out with our grandson at Warwick Castle and as a special treat we booked to stay overnight in the knight’s village. on arrival the reception staff were very friendly and helpful and we made our way to our lodge. considering it was supposed to house seven guests it was a little compact, on top of this there were a number of issues, a stair gate was coming away from the wall and whenever it was opened came off it’s hinges, a kettle placed on a sideboard with no accessible plug and had to be plugged in on a low window sill at child height. Televisions mounted on the wall had wires hanging down again at child height a remote control with no back exposing the batteries a sofa bed who’s springs were so noisy that every one woke up when someone rolled over. Bunk beds that were apparently not suitable for adults forcing you to book the more expensive lodge if you had three adults in your party yet had signs saying maximum weight 18 stone per bunk. Broken wood on banister rail and multiple bulbs out. As we were only staying one night we did not complain to the staff on duty who were lovely and the entertainment was excellent for the children. We did however email merlin customer services on our return home, but alas fair lords and ladies have had absolutely no response. I would highly recommend the castle itself but would avoid the knights village especially during the summer when the prices are extortionate and probably aimed at the American market.

I am an old lady with a little well behaved companion dog travelling alone. I walked to the castle to save on outrageous parking costs but they wouldn't even let me into the grounds with my dog just to get even a glimpse of the castle. (It was too hot to leave her in the car. ) I had expected not to be allowed in the castle. They said they had horses, and peacocks,but this would only be for jousting times and peacocks are fearless!
There are thousands of single older people with dogs who are effectively banned from large sections of public and historical places. This is extremely unfair.

1st time going. Got a deal £20 adult plus free toddler x2 for myself, partner and 2 children under 5. Good parking, 5 mins from entrance (£6 all day). Zog activities, play area, maze all well set out, meet and greet with Zog which the girls loved. Falconry show was superb, so many beautiful birds. Zog live show was fabulous too, great fun, and all set around the fabulous castle itself. Thoroughly enjoyed our day, thankyou all at Warwick Castle.

What a truely disappointing experience, went for a historical day out and found nothing but commercialism, history was an after thought it was more theme park than historical monument, deffo not worth the £32 entry (and 6quid parking!) and goodness knows what they are doing with the money as it certainly wasn't to up keep the artifacts and buildings ....very very disappointing

These prices are disgusting as it was my ancestors who built the place..I have 4 kids who would love to learn about english history but unable to take them due to the astronomical cost..6 a 29 + 8 plus drinks etc over £200.plus travel..austerity is for the rich..just like the castle..tourist trap tourist prices, shameful.

Total rip off £6 to park on a field 1 mile from entrance , when got there £30 to get in plus £10 to visit dungeon grrrrr rip-off merchants AVOID

Events team at the castle a blooming brilliant. Had our wedding reception here at Christmas. No additional decorations needed at all with their gorgeous Christmas displays and such a fun evening. Thanks everyone! Lucy and Owen

Stay well clear of warwick Castle. Went last weekend for the very first time. The staff can't see what thier customers look like because they have £signs in their eyes. This Castle breeds on greed.!!!!!!! Unbelievable. If you go. For God sake. Take a big flask and a decent size picnic. Fair enough they have to make money, but really!!! Doesn't need to be that expensive. And they charge for things I believe should be included in the ticket. £10 for car park. Again really.!!! Why not £4:50 for the day. Its not like you haven't got customers coming there. I for one will not be returning, get more for your money at other attractions

We went for blue light service days which was good value for money as not everything open. Toom my son in wheelchair and paths very easy to get around, and he could get into Castle and Princess Tower. But obviously can't use all facilities or activities which should be reflected in normal prices. The bird show was good there was the top of the path where we could put the wheelchair, unfortunately everyone can use this area and that means people stand in front of you when in a wheelchair it means Restricting your view.

Lots of fun for kids and adults. Trebuchet is incredible. Wel worth a watch

update 13/01/2022. Warwick Castle now just ignoring my emails about the concerns. Very Very Poor.

I booked the Christmas 2 day break with overnight stay in a knights lodge. There are few things to mention that spoiled the trip which was an early present for my 3 year old granddaughter.

The car park is a very long way from the Castle about 20 to 30 minutes walk with no transport being provided. This meant a lot of walking, in all on the first day I walked over 10 miles both to and from the castle and around it. The walk from the car park to the lodge took about 10 minutes with cases and other luggage and had to make 2 trips. Again there is no transport from the car park to the lodges and no way to park the car closer to unload and then return it to the car park.

The main issue however which really spoiled the trip was when we went for the evening meal in the Knights Village Restaurant. The food was cold, the vegetables were overcooked even the gravy was cold. Not one item of food was hot. I went to get some cold drinks and had to step over adults and children sitting on the floor around the drinks machine watching the children's entertainment. This is obviously highly dangerous as I could have tripped spilled drinks on people or even fallen on them. I then found after doing the assault course that the drinks were flat. We left and had to go out of the site to find something to eat elsewhere.

The accommodation wasn't that clean and really wasn't suitable for being able to have 3 adults and 1 child never mind the advertised capacity of 6. There was one 3 seater sofa which had different height cushions on it that meant only 2 people could sit on it.

After raising a complaint I was told the food was the correct temperature which it wasn't and basically called a liar.

Wouldn't recommend this stay at all. Very Very disappointed.

Whilst the Castle and history is attractive the type of language used by attraction staff is not acceptable especially in the dungeon experience in front of children. The cafe beneath the castle was under equipped and staff were obviously not interested. Stop employing such young staff. The only place where we were made welcome was the other cafe.Although staff were young much better managed and organised. Plus fully prepared for a busy day.

Came to warwick castle recently and enjoyed it, such an historic experience. lovely day out with the family