Exceptional experience with Watches of Switzerland! I had originally purchased a watch from a local authorized dealer about 4½ months ago and was told it would take approximately six weeks... Toon meer
Bedrijf heeft geantwoord
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The most atrocious after sales service I have ever come across, and I am a customer having bought 3 watches. One of these watches, a £5900 Cartier needed a repair. The Brent Cross branch took the watc... Toon meer
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My husband and I have been shopping at Watches of Switzerland located in American Dream mall, NJ, for the past few years now. Our AD, Philip, is hands down the best AD! He is friendly, patient, and... Toon meer
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This was my 3rd purchase in as many years from WOS and every single transaction has been smooth. The first purchase was in store at the Cincinnati location where a wonderful sales woman named Robin as... Toon meer
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Bedrijfsgegevens
Over watchesofswitzerland.com
Geschreven door het bedrijf
LUXURY WATCH BRANDS
MENS LUXURY WATCHES
LADIES LUXURY WATCHES
FIND A STORE
Our customers come to us because the watch they wear on their wrist matters to them – just as it matters to us. They tell us no one knows the market like we do and that they would never look anywhere else for the latest collections and the best service. Because of that, some of our customers have been with us for over 50 years – we like to think of them as ‘friends of the business’.
There are 4 Watches of Switzerland showrooms in the United States, including dedicated Rolex, Breitling and Omega boutiques.
At each you’ll find the same warm welcome and personal approach, where no question is too hard and no request too much.
Although we can’t offer you a glass of champagne here on our website, we hope you feel especially welcome and enjoy browsing our collections. If there’s anything we can do to help you as you search for your perfect timepiece, please don’t hesitate to contact us. If you’d like to arrange a viewing to come and try on a watch before you purchase, we’ll be happy to welcome you into one of our stores. We’re here to help.
Contactgegevens
4,2
Goed
1K reviews
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Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Antwoord van watchesofswitzerland.com
Dear Evan Carbonell,
Thank you for your 5-Star review. We appreciate you providing us with your feedback and we look forward to assisting you in the future.
Kindly,
Watches of Switzerland
Outstanding Post Sale Service
I recently purchased a surprise Birthday watch as a gift for my husband. The watch was not to his liking and the gifting ended up being stressful.
Watches of Switzerland were very understanding and helpful, they even gave us a store credit even though the item was a special order just for me.
Simone at the Barangaroo store walked my husband though the store and all the options, she was patient and very accommodating. My husband found the perfect watch and the transaction was very smooth.
I am very grateful for this post sale treatment and attitude, it was 5 stars.
15 november 2024
Review zonder uitnodiging
Antwoord van watchesofswitzerland.com
Dear Susana Martins Do Vale,
Thank you for your 5-Star Review!
Happy belated birthday to your husband and we love to hear that we were able to turn this situation around, and ultimately made your husbands birthday special. We appreciate you taking the time to share your experience with us and we look forward to doing business with you guys in the future. See you soon and we hope to create more memorable memories with you.
Kind regards,
Watches of Switzerland
Received an order confirmation and…
Received an order confirmation and later a order is ready for pickup email. Drove out to the store (25ish miles away) later on that day and they said the paperwork wasn't complete and therefore, I couldn't get the watch. I had to make another trip out there. When getting a watch in the future, it won't be from WOS.
16 november 2024
Antwoord van watchesofswitzerland.com
Dear Jordan Berg,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with your recent order, and certainly understand how valuable your time is. We regret that this situation caused you to make an additional trip to the showroom.
Please be assured that we are reviewing this matter internally to ensure that such issues are addressed and prevented in the future. Our top priority is to provide a seamless experience for every transaction, and your feedback is crucial in helping us improve our service.
We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.
Kindly,
Watches of Switzerland
Antwoord van watchesofswitzerland.com
Dear Pablo,
Thank you for sharing your experience with us! We look forward to assisting you with your next purchase.
Kindly,
Watches of Switzerland
Joanna Moreno did a great job getting…
Joanna Moreno did a great job getting the watch ordered and sent to my wife. She loves it. Just need to go to a jeweler and get some links removed.
13 november 2024
Antwoord van watchesofswitzerland.com
Dear Scott Tweed,
Thank you for providing us with a 5-Star Review! Your kinds words will be shared with Joanna Moreno, and we are sure it will brighten her day.
We look forward to servicing you again in the future.
Kind regards,
Watches of Switzerland
Missing accessories
The Omega band did not come in the Omega band case and it didn’t even include pins.
10 november 2024
Antwoord van watchesofswitzerland.com
Dear David Ely,
Thank you for your feedback.
We have researched your inquiry, and we regretfully have to inform you Omega pins are ordered separately when strap parts are purchased, they do not automatically come with them. We apologize for any inconvenience this may be for you, and we appreciate you sharing your feedback with us. Your concerns will be shared with our management team to improve our service in the future, and we look forward to doing business with you in the soon.
Kind regards,
Watches of Switzerland
Super fast!
13 november 2024
Antwoord van watchesofswitzerland.com
Dear Adalisse Borges,
Thank you for your kind review, and we look forward to seeing you again in the future.
Kindly,
Watches of Switzerland
Thank you
Thank you, Alex and the entire WOS team!! Best service and amazing people to work with.
7 november 2024
Antwoord van watchesofswitzerland.com
Dear Jacob,
Thank you for your 5-Star Review!
We are happy to hear that you had a great experience with Alex. Your kind words will be shared with Alex, and we look forward to servicing you again in the future.
Kind regards,
Watches of Switzerland
Antwoord van watchesofswitzerland.com
Dear Carl Bell,
Thank you for your review. We welcome you back to shop with us anytime.
Kind regards,
Watches of Switzerland
Antwoord van watchesofswitzerland.com
Dear Callan Schebella,
Thank you for your kind words! We are thrilled that your experience was seamless and that you enjoyed our rapid shipping & lux packaging.
Kind Regards,
Watches of Switzerland
It was the first time I ordered from…
It was the first time I ordered from Watches of Switzerland and I know I have waited for a month to receive my item as it was already in the description for the specific what I have ordered, but the service is amazing. They have good customer support and did a good job communicating with me about my item and even called me when my item arrived. It was a fast delivery as well. Thank you and looking forward for my next purchase in the future.
25 oktober 2024
Antwoord van watchesofswitzerland.com
Dear Jovielyn,
Thank you so much for taking the time to share your amazing experience with us! We're delighted to know you found the experience to be seamless as that is always our goal. We hope you continue to enjoy your new timepiece and look forward to your next purchase.
Kind regards,
Watches of Switzerland
Great watch buying experience
I had another great watch buying experience with Watches of Switzerland. I originally bought a Tissot PR 100; but when I received it I realized that I preferred the Tissot PRX or Gentlemen much more. Shilo and team made the exchange very easy. I do appreciate the level of sales support of Watches of Switzerland and am already planning on my next watch purchase from them.
25 oktober 2024
Antwoord van watchesofswitzerland.com
Dear Daniel,
Our main goal is ensuring client satisfaction and it's great to know Shilo has done just that. We appreciate you taking time to share your wonderful feedback with us and we'll be sure to pass your kind remarks to her, thank you so much.
Kind regards,
Watches of Switzerland
Secure packaging and fast shipping
21 oktober 2024
Antwoord van watchesofswitzerland.com
Dear Wesley,
Thank you for the wonderful review! We're thrilled to know our services met and exceeded your expectations.
Kind regards,
Watches of Switzerland
Delighted with the Tag watch
Delighted with the Tag watch. Received quickly with great packaging
11 oktober 2024
Antwoord van watchesofswitzerland.com
Dear Joe,
We're glad to know you're enjoying your new timepiece! We appreciate you taking the time to leave us a wonderful review and hope to work with you again soon.
Kind regards,
Watches of Switzerland
Even though I made the purchase online
Even though I made the purchase online. I was expecting a different experience when picking up the watch.
11 oktober 2024
Antwoord van watchesofswitzerland.com
Dear Jake,
Thank you for taking the time to share your feedback with us. We understand that your experience picking up your watch was different than expected and apologize it did not meet your expectations. We are always working to provide a seamless experience for our clients and will be sure to us this as a learning experience moving forward.
Kind regards,
Watches of Switzerland
Since the moment you walk into the…
Since the moment you walk into the store they make you feel like in home. Great attention and a lot of options to choose.
7 oktober 2024
Antwoord van watchesofswitzerland.com
Dear Augusto Gonzalez,
Thank you for your feedback. We appreciate you sharing your comments with us, and we look forward to servicing you in the future.
Kind regards,
Watches of Switzerland
Delivery options limited
Fedex delivery person left the expensive package in front of my apartment without my signature. You should at least offer customers to pick up packages at the nearest FedEx office.
7 oktober 2024
Antwoord van watchesofswitzerland.com
Dear Jae Kim,
We certainly understand your concerns, and confirm that all of our packages indeed require an Adult Signature at the time of delivery. Our team reviewed your delivery details and see that the signature requirement was met and signed by the property management.
We regret to hear about your experience however, and thank you for taking the time to share your feedback, we hope to welcome you back soon!
Kindly,
Watches of Switzerland
A great experience
I dealt with Stan, he was great. He walked me through some issues with Canadians buying Phillip Patek and Rolex. The selection was great, I even got to see some of the second hand watches they had in a back room. I can highly recommend both Stan and the selection at Watches of Switzerland.
7 oktober 2024
Review zonder uitnodiging
Antwoord van watchesofswitzerland.com
Dear Lorne,
Thank you so much for sharing your positive experience! We’re thrilled to hear that Stan provided such helpful assistance and guided you through the process. We look forward to serving you again soon!
Kind regards,
Watches of Switzerland
Great Job…
The customer service person Joanna Moreno was terrific and was great to work with. I am a store customer 1st time bought on line . The transaction was seamless.
6 oktober 2024
Antwoord van watchesofswitzerland.com
Dear Brian,
Thank you for taking the time to share your feedback with us! It's a pleasure to hear that Joanna provided you with exceptional service, and made your online purchase a top-notch experience.
Kindly,
Watches of Switzerland
Ben is a great addition to this company
Ben was great. He got the watch I wanted Even faster than he said.
1 oktober 2024
Antwoord van watchesofswitzerland.com
Dear Dan,
Your 5-star review and kind words for Ben has made our day, thank you!
Kind regards,
Watches of Switzerland
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