Exceptional experience with Watches of Switzerland! I had originally purchased a watch from a local authorized dealer about 4½ months ago and was told it would take approximately six weeks... Toon meer
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The most atrocious after sales service I have ever come across, and I am a customer having bought 3 watches. One of these watches, a £5900 Cartier needed a repair. The Brent Cross branch took the watc... Toon meer
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My husband and I have been shopping at Watches of Switzerland located in American Dream mall, NJ, for the past few years now. Our AD, Philip, is hands down the best AD! He is friendly, patient, and... Toon meer
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This was my 3rd purchase in as many years from WOS and every single transaction has been smooth. The first purchase was in store at the Cincinnati location where a wonderful sales woman named Robin as... Toon meer
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Bedrijfsgegevens
Over watchesofswitzerland.com
Geschreven door het bedrijf
LUXURY WATCH BRANDS
MENS LUXURY WATCHES
LADIES LUXURY WATCHES
FIND A STORE
Our customers come to us because the watch they wear on their wrist matters to them – just as it matters to us. They tell us no one knows the market like we do and that they would never look anywhere else for the latest collections and the best service. Because of that, some of our customers have been with us for over 50 years – we like to think of them as ‘friends of the business’.
There are 4 Watches of Switzerland showrooms in the United States, including dedicated Rolex, Breitling and Omega boutiques.
At each you’ll find the same warm welcome and personal approach, where no question is too hard and no request too much.
Although we can’t offer you a glass of champagne here on our website, we hope you feel especially welcome and enjoy browsing our collections. If there’s anything we can do to help you as you search for your perfect timepiece, please don’t hesitate to contact us. If you’d like to arrange a viewing to come and try on a watch before you purchase, we’ll be happy to welcome you into one of our stores. We’re here to help.
Contactgegevens
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Outstanding Support from Susan and the WOS Team
I had an exceptional experience at Watches of Switzerland thanks to Susan and the amazing team. My wife and I were searching for a specific Cartier timepiece that we knew wouldn’t be easy to come by. We anticipated a long wait, but Susan worked diligently to make sure we were able to secure it much sooner than expected. The watch is everything we imagined and more—a truly stunning piece.
From start to finish, the communication, professionalism, and genuine care we received were top-notch. Susan's knowledge, attention to detail, and dedication to helping us find the perfect piece made this experience memorable. We are incredibly grateful to Susan and the Watches of Switzerland team for going above and beyond to make this happen. Thank you for helping us add such a meaningful timepiece to our collection.
19 augustus 2024
Review zonder uitnodiging
Antwoord van watchesofswitzerland.com
Dear Adrian Brown,
Thank you for your wonderful feedback! We strive to provide the highest level of service, and it’s gratifying to know that Susan & the team exceeded your expectations. Your thoughtful words mean a lot to us, and we are delighted that we could help you secure the Cartier timepiece you desired. Thank you for choosing Watches of Switzerland, and we look forward to assisting you again in the future!
Kindly,
Watches of Switzerland
The care that Daria and Mandy showed…
The care that Daria and Mandy showed went above and beyond expectations.
13 augustus 2024
Antwoord van watchesofswitzerland.com
Dear Tom Hefty,
It's heartwarming to know Daria & Mandy exceeded your expectations. Your kind words mean everything to us, and we look forward to assisting you again!
Kind Regards,
Watches of Switzerland
Visited WofS to view Rolex
Visited WofS to view Rolex, got great service from Connor who talked knowledgeable about the brand and the watches. First class service all round.
16 augustus 2024
Review zonder uitnodiging
Antwoord van watchesofswitzerland.com
Dear Paul Knowles,
We're thrilled to hear you had an awesome experience with Connor during your recent visit. Our goal is to provide first class service, as you've described, and we truly appreciate your positive feedback and acknowledgement!
Kindly,
Watches of Switzerland
WOS is the best
WOS is the best. If you’re looking to buy a watch, ask for Peter Young!
12 augustus 2024
Antwoord van watchesofswitzerland.com
Dear John,
Thank you for sharing your kind words about Peter! We will make sure to share your feedback with him.
Kind regards,
Watches of Switzerland
Great selection and overnight shipping
Great selection and overnight shipping. Very secure delivery measures are in place
4 augustus 2024
Antwoord van watchesofswitzerland.com
Dear Stephen Strother,
It's amazing to know you enjoyed the selection and rapid shipping! We hope to continue exceeding your expectations, and thank you sincerely for taking a moment to share your thoughts!
Kindly,
Watches of Switzerland
Went to Watches of Switzerland at…
Went to Watches of Switzerland at Hudson Yards to visit Mandi but sadly she’s off that day but Alyssa one of the Sales Professional came and warmly welcome me and ask me if there’s anything she can help in behalf of Mandi. She even gave me the opportunity to try and fit the newly arrive Tudor GMT coke which I’ve wanted to see and try, she even offer me drinks. She so kind and she helped me updating my profile and the watch that I have requested in the future. Its always a pleasure going to Watches of Switzerland at Hudson Yards.. Hoping to see you again soon Mandi and Allysa.. A big thanks always..😊😊😊
3 augustus 2024
Review zonder uitnodiging
Antwoord van watchesofswitzerland.com
Dear Wildon Tan,
Thank you for your glowing review! We're happy to know Alyssa was able to assist you in Mandi's absence and that she provided top-notch service, exceeding your expectations. We appreciate your kind words, they mean the world to us! Please come back to visit Mandi & Alyssa soon!
Kind Regards,
Watches of Switzerland
Andrew at WOS Las Vegas was extremely…
Andrew at WOS Las Vegas was extremely patient with me. I think he spent close to two hours with me as I am extremely picky and indecisive on the watch I wanted. He showed me a lot of options. He went above and beyond!
Edward
3 augustus 2024
Review zonder uitnodiging
Antwoord van watchesofswitzerland.com
Dear Edward Enriquez,
We appreciate you taking the time to share your thoughts with us! Andrew's dedication to going above & beyond in assisting you is truly commendable, and we hope to see you again soon!
Kindly,
Watches of Switzerland
Antwoord van watchesofswitzerland.com
Dear Garry Pogil,
Thanks so much for your kind review! It's awesome to know you had a great experience shopping with us. Until next time, take care!
Kind Regards,
Watches of Switzerland
Solid online purchasing experience
Helpful info given pre sales re sizing. Easy purchase options, quick delivery. Really, I couldn't be happier and I love the watch.
28 juli 2024
Antwoord van watchesofswitzerland.com
Dear Jay,
Thank you for taking the time to share your feedback! We take pride in our commitment to customer satisfaction, and we’re thrilled that you had a positive experience with us.
Kind regards,
Watches of Switzerland
Great store better people working at…
Great store better people working at this store A plus plus👍
30 juli 2024
Antwoord van watchesofswitzerland.com
Dear John,
Thank you for taking the time to share your positive feedback! It's a pleasure to hear you enjoyed your experience with us.
Kindly,
Watches of Switzerland
Second watch purchase in two weeks 😃
This was actually my second big watch purchase from WOS and the quality of service as expected was nothing short of SUPERB! I also love the customer service follow-up to make sure that the item being shipped is going to the right destination. Looking forward to my next purchase already with WOS 😅
29 juli 2024
Antwoord van watchesofswitzerland.com
Dear Sean,
Thank you so much for your kind words! We truly appreciate your loyalty and are thrilled to hear that your experience with us has been superb. Our team is committed to ensuring that every purchase meets your expectations, and we’re delighted that you’ve noticed our efforts. We can’t wait to assist you with your next purchase!
Kind regards,
Watches of Switzerland
Thank you for a seamless experience.
29 juli 2024
Antwoord van watchesofswitzerland.com
Dear Ajay,
We appreciate your positive feedback and hope to welcome you back soon!
Kind Regards,
Watches of Switzerland
Antwoord van watchesofswitzerland.com
Dear Colin,
We're delighted to know your experience was that of 5-stars! We appreciate your positive feedback and hope to welcome you back shortly!
Kind Regards,
Watches of Switzerland
Antwoord van watchesofswitzerland.com
Dear Jesus Dominguez,
Thank you for taking a moment to share your thoughts. We'll ensure Joanna receives your recognition! Please know we're always here to assist.
Kindly,
Watches of Switzerland
Got my dream watch, Rolex Submariner Date. Thank you Kelvin!
What an amazing experience I had at Watches of Switzerland in the American Dream Mall/NJ! Kelvin from the beginning was amazing, and walked me through the whole process of obtaining my dream watch, as well as my first Rolex!! Kelvin, thank you so much for making this experience a reality and a dream come true. I also appreciate you for getting to know me and my son. I felt beyond a valued customer. I appreciated the fact that Kelvin took the time and patience to demonstrate the watch. Kelvin’s demeanor,
professionalism, and attention has made the whole process enjoyable and stress free. I will definitely keep coming back! I also want to extend my deepest gratitude to Katherine for the one of a kind experience with unboxing my watch for the first time. And also making sure that the fit was on point. I look forward to purchasing many more and continue to do business at Watches of Switzerland!
21 juli 2024
Review zonder uitnodiging
Antwoord van watchesofswitzerland.com
Dear Victor,
Thank you for sharing your incredible experience! We’re thrilled to hear that Kelvin provided exceptional service and guided you through the process of obtaining your dream watch. Kelvin’s dedication, professionalism, and attention to detail truly make a difference.
We’re also delighted that Katherine ensured your unboxing experience was one of a kind and that the fit of your watch was perfect. Your satisfaction is our priority, and we look forward to serving you again in the future!
Kind regards,
Watches of Switzerland
Chris the salesman was great
Chris the salesman was great. He did a great job guiding me and helping me choose my watch as a first timer.
19 juli 2024
Antwoord van watchesofswitzerland.com
Dear Pantelis,
Thank you for the awesome review and kind words for Chris, it means a lot!
Kind regards,
Watches of Switzerland
Highly professional and personal experience
Chris and the team in the soho branch have been very helpful and professional by having me try a range of exhibition watches and set me up for the right timepieces. Highly recommend to anyone buying a Rolex for the first time and seeking advice on fit and style.
21 juli 2024
Review zonder uitnodiging
Antwoord van watchesofswitzerland.com
Dear Alexander,
Thank you for the awesome feedback and kind words for Chris and the team, we appreciate it! We'll be sure to forward your kind words to them and hope to see you again soon.
Kind regards,
Watches of Switzerland
Watches Of Switzerland are outstanding
Watches Of Switzerland are outstanding. Again. This being my second experience with them. The products on offer are relevant and alluring, with the prices fair and what’s expected, honestly. However the customer service and the shipping are second to none. Joanna and team are always the best. Shipping is guaranteed overnight and free. Simply amazing. Thank you W.O.S. and thank you Mayor’s. 5 stars.
19 juli 2024
Antwoord van watchesofswitzerland.com
Greetings,
Thank you for taking the time to leave us such a wonderful review, it means a lot! We're especially delighted to hear about the exceptional service provided by Joanna and we'll be sure to forward your kind words to her.
Kind regards,
Watches of Switzerland
Great Experience and Greater Service
My wife and I were amazed with the care in packaging. The Cartier arrived way sooner than I planned, so it was a nice surprise not having to wait!
15 juli 2024
Antwoord van watchesofswitzerland.com
Dear Joseph Kim,
We aim to provide the best possible service and are delighted to know it was reflected as such during your recent experience purchasing online! We appreciate your kind words and hope to welcome you back soon!
Kindly,
Watches of Switzerland
Antwoord van watchesofswitzerland.com
Dear Ken Schwaber,
We are delighted to know you enjoyed your experience. Thank you so much for sharing!
Kindly,
Watches of Switzerland
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