0 star, can yall please just report the tf out this page on instagram and any other platform their on, this the worst place you could ever get a order from 2 years nothing and I can’t even get my refu... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Tried to be understanding and patient on their shipping times and ended up playing myself out of money for a grill.. never even received the mold. Their customer service isn't the best either. Their i... Toon meer
Bedrijf heeft geantwoord
I got the Baguette Star Ring, and it looks axactly as pictured - shiny, stylish and well-crafted. I took my time deciding which one to go with, but in the end, I'm really happy with my choice. Custome... Toon meer
I give this 1 star because I cannot go any lower. DO NOT ORDER!! Never got product. Production issues after production issues. Slow response, disabled comments. Wanted to support but nothing worth sup... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Water ATL, we believe that your smile is a reflection of your unique style and personality. As the first fully customizable grillz retailer at scale, we are dedicated to helping you express yourself in a way that truly stands out. Our journey began with a passion for craftsmanship and a commitment to quality. Each piece we create is a testament to our dedication to excellence, blending cutting-edge technology with the timeless art of jewelry making. We understand that every customer is unique, and we strive to provide a personalized experience that meets your individual needs and exceeds your expectations. What sets Water ATL apart is our unwavering commitment to our community. We are not just a retailer; we are a family. We celebrate diversity, creativity, and the power of self-expression. Our customers are at the heart of everything we do, and we take pride in building lasting relationships based on trust and mutual respect. Join the Water ATL family and be a part of a movement that values authenticity, craftsmanship, and unity. Whether you're looking to make a bold statement or add a touch of elegance to your smile, we've got you covered. Together, let's create something extraordinary. Water ATL – Your smile, your way.
Contactgegevens
3379 Peachtree Rd NE, 30326, ATLANTA, Verenigde Staten
- 6782363688
- info@wateratl.co
- www.wateratl.co
1,7
Zeer slecht
75 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I've really been looking forward to…
I've really been looking forward to getting my 2 little caps.. but it sounds like it's not happening. I even messaged the company on ig saying I wasn't sure if I did my mold correctly. "wym", and a suggestion to buy a new mold kit without even knowing if the impression i sent in was good. It's been in the 'review' stage for 10 days now, after being delivered to them 18 days ago. just sucks to be left in the dark, but it seems like its not even going to be made with these reviews. ughhhh
18 februari 2025
Review zonder uitnodiging
Antwoord van Water ATL
Hi,
We completely understand how disappointing and frustrating this has been for you. Waiting in limbo, especially when you’re excited about your pieces, is really tough — and we’re sorry for leaving you in the dark.
The delay in the review stage isn’t how we want things to be. As the founder, I want to be transparent: we went through a difficult period where operations slowed due to financial and staffing challenges, which impacted communication and production timelines.
Regarding your mold, we absolutely want to make sure it’s right before moving forward. If there’s any confusion or if you’re unsure about your impression, please reach out directly — we’re here to help guide you through it.
We’re working hard to get orders moving again and to rebuild trust with customers like you. Thank you for your patience and for sticking with us.
Warmest regards,
Patrice Taffo
Founder, Water ATL
Horrible shopping experience.
Tried to be understanding and patient on their shipping times and ended up playing myself out of money for a grill.. never even received the mold. Their customer service isn't the best either. Their instagram deletes comments that speak on the consistent issue. It sucks to still be seeing bad reviews a year later. For anyone looking for a grill online, look else where or you'll just be giving them money.
10 april 2024
Review zonder uitnodiging
Antwoord van Water ATL
Hi,
We truly appreciate you trying to be patient with us, and we’re really sorry that your experience turned out this way. You’re absolutely right — if you paid for something and didn’t even receive a mold kit, that’s unacceptable. We take full responsibility.
The truth is, Water ATL went through a major financial breakdown last year, and we were forced to pause operations completely while working to raise the money needed to recover. During that time, delays piled up and communication suffered — and customers like you were left without answers, which we deeply regret.
As for Instagram, comments were limited during the height of the issues simply because we were overwhelmed and trying to get back on our feet. It was never to silence real concerns — just to avoid being buried in messages we weren’t staffed to handle.
We’re finally in a position where orders are going out again and support is improving. If you never received your mold or grill, please reach out directly — we’ll either issue a full refund or make sure your order is fulfilled as quickly as possible.
We know how this looks, and we understand the lost trust. But we’re working every day to earn it back.
Warmest regards,
Patrice Taffo
Founder, Water ATL
One star is too generous at this point
One star is too generous at this point. Put in my order a year ago and they keep saying they have “escalated my ticket” to issue a refund that THEY OFFERED, I didn’t even ask for but accepted because I spent just over $600 on their products. They delete any and all inquiries about orders on their social media and warn that you’ll be blocked if you continue. Serial scammers. Even though they tell you to email about inquiries of your order, they give no information and just thank you for your patience. DO NOT follow them, purchase from them, or give them any energy or thought.
7 februari 2025
Review zonder uitnodiging
Antwoord van Water ATL
Hi,
We hear you loud and clear, and we’re truly sorry. You’re right — waiting a year, being promised a refund, and still not seeing it processed is beyond frustrating. Spending over $600 and feeling ignored is something no customer should go through.
The truth is, Water ATL went through an extremely difficult time financially, and as the founder (Patrice Taffo), I had to completely pause operations to raise the funds needed to keep the company alive. During that time, our communication, response times, and fulfillment all fell apart — and for that, I take full responsibility.
The "escalated ticket" responses you got weren’t lies — they were our attempt to keep track of every request while being completely overwhelmed with limited resources. It’s not how we wanted to operate, but it’s what we were working with at the time.
Yes, we limited comments on social media — not to silence customers, but because we were drowning in messages while trying to fix what was broken. We’ve never wanted to be seen as scammers. We simply ran into a wall and didn’t handle it well.
That said, we’re back to fulfilling orders and processing refunds. If your refund hasn’t been completed yet, please reach out again. We’re not here to fight — we just want to make it right.
Warmest regards,
Patrice Taffo
Founder, Water ATL
Do not waste your time OR money with…
Do not waste your time OR money with this company. Placed an order over a year ago and never received my goods, only excuses for why it’s taking so long to either come up with product or refund. It’s obvious they are broke ninjas frauding people
11 april 2024
Review zonder uitnodiging
Antwoord van Water ATL
Hi,
We understand how angry and let down you feel — and we’re truly sorry. Waiting over a year with nothing delivered and no refund is completely unacceptable, and we take full responsibility for it.
The truth is, Water ATL hit a serious financial crisis last year. As the founder (Patrice Taffo), I had to make the incredibly hard decision to pause operations because we simply didn’t have the money to fulfill every order or issue refunds on demand. That doesn’t excuse what happened, but it is the honest reason behind the delays and poor communication.
We’ve never set out to “fraud” anyone — but we absolutely recognize that to many people, that’s exactly what it felt like. And that’s on us.
We're now slowly rebuilding and getting orders and refunds out. If you’re still waiting, we would love the chance to make things right — whether that’s a refund or sending your piece as a gift.
Thank you for even giving us a shot, and again — we’re sorry for how things went.
Warmest regards,
Patrice Taffo
Founder, Water AT
I got the Baguette Star Ring
I got the Baguette Star Ring, and it looks axactly as pictured - shiny, stylish and well-crafted. I took my time deciding which one to go with, but in the end, I'm really happy with my choice. Customer Support was helpful and answered all my questions though I wish the response time was a bit quicker. Overall, I'm satisfied with my purchase and will likely consider buying there again.
30 januari 2025
Review zonder uitnodiging
SCAMMERS..
SCAMMERS... i'll be getting my money back though. the amount effort they put into their business to make a few hundreds is really embarrassing, learn a trade or something!?
16 januari 2025
Review zonder uitnodiging
Antwoord van Water ATL
Hi,
We hear your frustration and understand why you feel the way you do. We know it’s beyond disappointing to feel like you’ve been scammed — and we take full accountability for the delays and lack of communication that led to that perception.
The truth is, we went through a complete breakdown as a business. As the founder (Patrice Taffo), I had to pause everything because we didn’t have the funds to operate — not to make a few quick dollars, but to try to stay afloat during a very real crisis. That collapse affected customers like you in ways I truly regret.
This wasn’t a scheme. It was a small business trying to survive, and in the process, we let people down. We’re working hard now to rebuild, fulfill every open order, and issue refunds where needed.
If you haven’t received your refund yet, please reach out again — we’ll take care of it. No excuses.
Warmest regards,
Patrice Taffo
Founder, Water ATL
They lie and keep your money BEWARE
It has been almost a year and I haven’t received my product they take your mold then you never hear from them..I only wanted two teeth done and the response from them are horrible, Patrice who owns the company will ghost you and have nothing to do with you.. they lie and lie and only promote celebrities.. they don’t take care of their real customers at all very disappointed in water atl… I gave them a chance never again they are scammers PLEASE BEWARE !
9 maart 2024
Review zonder uitnodiging
Antwoord van Water ATL
Hi,
We’re truly sorry for the experience you’ve had. You’re absolutely right to be disappointed — waiting nearly a year with little communication and no product is completely unacceptable. We know how frustrating it must feel to be left in the dark, especially when all you wanted was a simple two-tooth grill.
The truth is, Water ATL went through an extremely difficult period where we had to pause operations due to financial collapse. As the founder (Patrice Taffo), I take full accountability for the delays and for not being as responsive as I should’ve been during that time. It was never my intention to ignore or abandon any customer — I was doing everything I could just to keep the business alive.
You're right: no one should feel like we care more about celebrity marketing than about the customers who actually support us. That’s something we’re working hard to correct as we rebuild.
If you haven’t received your grill or a refund yet, please reach out again. We’ll either get your piece to you or issue a full refund — whatever you prefer. We're not hiding from our mistakes — we’re doing our best to make them right.
Warmest regards,
Patrice Taffo
Founder, Water ATL
beware!!! this company will scam you
this company will scam you, do NOT buy. the positive reviews are fake! I almost was BANNED from Affirm and my credit could have tanked had they not done a proper investigation. I was out $500 for no reason, as I bought this as a birthday present for myself. instead i was left stressed and scammed, having to go through my bank and then affirm because I was unaware of what steps I had to make. If you paid in 4, do not!!! dispute with your bank, dispute with affirm or whichever company because the bank is charged by the loan companies, NOT wateratl. because I did not know, I disputed with my bank and that caused me to owe $500 to affirm instead of Wateratl paying them. I then had to explain and wait months for them to clear me, i couldn’t use affirm for anything.
20 maart 2024
Review zonder uitnodiging
Antwoord van Water ATL
Hi,
We’re truly sorry for what you went through — no one should ever have to deal with that kind of stress, especially over something meant to be a birthday gift. You’re absolutely right to feel hurt and upset.
We want to be clear: Water ATL is not a scam, but we absolutely understand why it felt that way. We went through a major financial crisis last year that caused massive delays, shutdowns in operations, and poor communication across the board. It impacted hundreds of people who trusted us — and that includes you.
Your situation with Affirm is exactly the kind of outcome we deeply regret. Customers should never be left figuring things out alone or left in the dark about how the payment process works. That was our failure to educate and support properly, and we take full accountability for it.
We're now in the process of rebuilding, and many customers are finally receiving their orders or refunds. If you’ve already gone through the dispute process, we understand — but if there’s still anything we can do to make this right, we’re here.
We’re sorry we made what should’ve been a joyful purchase into such a stressful experience. That was never the intention, and we’re working hard to be better from here forward.
Warmest regards,
Patrice Taffo
Founder, Water ATL
Huge Disappointment
Like others have stated, this company is a total scam. They take your money and your tooth mold and never send the product. I am filing a claim with my state attorney general and I recommend others do the same.
31 december 2024
Review zonder uitnodiging
Antwoord van Water ATL
Hi,
We understand your frustration completely, and we’re truly sorry. No one should ever feel like they’ve been scammed — and while we know how this experience may have looked, Water ATL is not a scam, just a business that went through a serious breakdown.
As the founder (Patrice Taffo), I want to be fully transparent: we faced an intense financial collapse last year that forced us to pause production and operations altogether. During that time, orders were delayed, communication failed, and understandably, trust was lost. That’s 100% on us — and we take full responsibility.
We recognize your right to take action if you feel wronged. If you haven’t already been refunded or received your product, please contact us again so we can either fulfill the order or return your funds. We’re not here to run from the damage — we’re here to make it right, one customer at a time.
Thank you for your honesty and for holding us accountable.
Warmest regards,
Patrice Taffo
Founder, Water ATL
Guarantee that every positive review on…
Guarantee that every positive review on here is from themselves to keep up with the outstanding number of bad reviews. Although I did finally get a refund damn near a year later- I stated and remain true that I will NEVER stop informing others that this company is a Scam and needs to be shut down. They just keep on hurting others who put their trust in this "company"
Please listen to all the 1-star reviews on here THEY ARE AS BAD AS EVERYONE IS SAYING THEY ARE, if not even worse. I pray you don't find out the hard way that this company is abysmal.
20 maart 2024
Review zonder uitnodiging
Antwoord van Water ATL
Hi,
We hear you, and we’re truly sorry for the experience you had. Waiting nearly a year for a refund is unacceptable, and your trust was absolutely mishandled — we take full responsibility for that.
That said, we want to clarify a few important things. While even one bad review is too many — because our goal is 100% satisfaction — it’s also true that Water ATL fulfilled over 1,600 orders last year. The number of negative reviews you see online represents a small fraction of the total customers we’ve served, but every single one still matters to us deeply.
The reality is, we faced the kind of collapse many small businesses experience when they scale faster than they’re equipped to handle. We weren’t ready for the volume, and it exposed cracks in our operations, supply chain, and communication systems. That doesn’t excuse what happened, but it is the truth — and we’ve owned that publicly.
As the founder (Patrice Taffo), I want you to know that we’ve been working hard to rebuild the right way — fulfilling orders again, issuing refunds, and rebuilding trust one person at a time. We know we’ve got a long road ahead, but we’re committed to fixing this.
Thank you for holding us accountable. We’re not running from the mistakes — we’re learning from them and working every day to be better.
Warmest regards,
Patrice Taffo
Founder, Water ATL
I give this 1 star because I cannot go…
I give this 1 star because I cannot go any lower. DO NOT ORDER!! Never got product. Production issues after production issues. Slow response, disabled comments. Wanted to support but nothing worth supporting here. SHUT IT DOWN. Still haven’t received order, a joke!
24 december 2024
Review zonder uitnodiging
Antwoord van Water ATL
Hi Samy,
We completely understand your frustration, and we’re truly sorry for the experience you’ve had. Not receiving your order after waiting so long is unacceptable, and the delays and lack of communication are on us.
The truth is, Water ATL faced serious production and financial challenges that forced us to pause operations and slow down dramatically. This was not the level of service we intended to provide, and I take full responsibility as the founder.
We also regret that comments were disabled — this was done temporarily to manage overwhelming messages while we worked on solutions, not to silence customers.
We’re rebuilding now, fulfilling orders again, and working hard to regain the trust of customers like you. If you haven’t received your product or a refund yet, please reach out directly — we want to make it right.
Thank you for your patience and for giving us a chance.
Warmest regards,
Patrice Taffo
Founder, Water ATL
If You’re thinking of giving them a chance…Don’t.
Initially, they were fairly responsive stating that they were fully operational and had hiccups during their first few months in service which caused some delays, but they wanted to make sure I received my product by the deadline of Dec. 22. That was over 10 days ago. Since then nothing. I sent them a buff stone from another local business and realized how quickly grillz should take and what good costumer service looks like and yet, I still tried to give the benefit of the doubt I called their costumer service line (which can be found on BBB website for those that may need it), reached out to them via email and IG and no one responded. Yet, they are still posting about how all these different celebrities have received grillz from them and it just disappoints me because all I wanted to do was give them the opportunity to prove the negative feedback wrong, and they fell VERY WELL short of that.
18 december 2024
Review zonder uitnodiging
Antwoord van Water ATL
Hi,
We’re truly sorry we fell short of your expectations and the trust you placed in us. It’s clear that our communication and service after the initial contact did not meet the standards we aim for — and for that, I sincerely apologize.
As the founder, I want to be transparent: Water ATL faced major operational challenges that impacted our ability to deliver on time and provide consistent support. We were navigating financial and staffing difficulties that caused delays and gaps in customer service.
We completely understand how frustrating it is to compare us to a local business with fast service and great communication — and it’s something we’re working very hard to improve.
Regarding the social media posts featuring celebrities, these were genuine, but we recognize that does not make up for the experiences of customers like you who were left waiting or unheard.
If you still have concerns or need assistance, please reach out directly — we want to make this right.
Thank you for giving us a chance, and for your honest feedback.
Warmest regards,
Patrice Taffo
Founder, Water ATL
Maybe give them a chance
I’ll be completely honest at first, I really thought WaterATL was a scam. Communication early on was rough, and we had a pretty nasty fallout that left me really frustrated and questioning if I’d ever get my product. However, they eventually came through, and I have to say I’m beyond happy with what I received. The product is exactly what I wanted and exceeded my expectations. While the journey to get there wasn’t the smoothest, I’m glad everything worked out in the end. Thank you for making it right!
14 december 2024
Review zonder uitnodiging
TERRIBLE EXPERIENCE
TERRIBLE EXPERIENCE! I agree with the bad reviews listed on here. This company is ran terribly. They take forever to respond to emails. I wasted my money, never received my item. They took two months just to send me the impressions kit, after that told me my order would be ready in November and then now in December told me my impressions aren’t usable. Waited on an order from back in July! I was excited with this being a black owned company but waiting 6 months and not receiving anything. They don’t even follow the policies listed on their website. Very disappointed and wouldn’t recommend ordering anything from them.
21 juli 2024
Review zonder uitnodiging
Antwoord van Water ATL
Hi,
We’re truly sorry for the terrible experience you’ve had. You’re right — waiting months for an impression kit, then having it rejected, and enduring delays is unacceptable. We completely understand your disappointment, especially when you were excited to support a Black-owned business.
The truth is, Water ATL faced serious operational and financial challenges that caused delays and communication breakdowns, and we didn’t meet the standards we set for ourselves or for our customers. I take full responsibility as the founder for these failures.
We’re working hard to improve our processes and rebuild trust with customers who’ve been waiting. If you still want to resolve your order or discuss a refund, please reach out directly — we want to make this right.
Thank you for your honesty and patience.
Warmest regards,
Patrice Taffo
Founder, Water ATL
🔥🔥🔥🔥
Move in the same pace as them and you will have your stuff finished in time, great art takes time to make! Amazing quality.
7 december 2024
Review zonder uitnodiging
Antwoord van Water ATL
Thank you so much ! Appreciate you ❤️
This company needs to be closed down
This company needs to be closed down. There’s no way I’m still waiting for my grillz I placed an order for April 2024 112542231. They’re not ready to be in business and should be closed. Was expecting my grillz for some events but never received and that lack of customer support and turnaround time is so bad.
3 december 2024
Review zonder uitnodiging
Antwoord van Water ATL
Hi,
We completely understand your frustration and disappointment, especially having waited since April 2024 without receiving your grillz. We sincerely apologize for the delays and poor communication — this is not the experience we want for any of our customers.
The truth is, Water ATL faced serious operational challenges earlier this year that impacted production and customer support. As the founder, I take full responsibility for these failures.
We’re working hard to improve turnaround times and support as we rebuild the business. If you haven’t received your order or a refund yet, please reach out directly — we want to make it right.
Thank you for your patience and honest feedback.
Warmest regards,
Patrice Taffo
Founder, Water ATL
DO NOT BUY
DO NOT PURCHASE FROM THIS COMPANY!! i ordered a custom pair of grillz in june, following my birthday. After months of back and forth without ever receiving my product they just decided to never answer my emails or calls and never issued me a refund! Please trust me when i say save yourself the burden. It’s affordable for a reason!! you will never receive your item and they will never give you your money back.
20 juni 2024
Review zonder uitnodiging
Antwoord van Water ATL
Hi,
We’re truly sorry for the experience you’ve had and completely understand your frustration. Waiting months without your custom grillz and feeling ignored is unacceptable, and we take full responsibility for that.
The truth is, Water ATL faced significant operational and financial challenges that caused delays and communication breakdowns. As the founder, I deeply regret how this impacted you and others.
If you have not yet received a refund or your order, please reach out directly — we want to make it right, whether that means sending your grillz or processing a full refund.
Thank you for sharing your experience, and we appreciate your patience during this difficult time.
Warmest regards,
Patrice Taffo
Founder, Water ATL
I have been waiting since July me when…
I have been waiting since July me when I send the mold. I suggest all of u that been scam like myself. Report this on your bank and let them do an investigation to get your money bank. I AM DONE WAITING FFFFFFUK YALLL ATL WATER. U don't do that to people.
23 juli 2024
Review zonder uitnodiging
Antwoord van Water ATL
Hi,
I’m truly sorry for how long you’ve been waiting and how frustrating this whole experience has been. I completely understand how hurt and upset you must feel — you trusted us, and we let you down.
The reality is, Water ATL went through some really tough times financially and operationally. As the founder, I take full responsibility for the delays and the poor communication. It was never our intention to leave anyone hanging or feeling ignored.
Please know I’m here, and if you haven’t already, I really encourage you to reach out directly. We want to do everything we can to fix this — whether that’s getting your order to you or issuing a refund.
Thank you for your honesty and for hanging in there. We’re working every day to make things right for everyone who’s been waiting.
With sincere apologies,
Patrice Taffo
Founder, Water ATL
Typical Atlanta Scammers
Do not order from this company. They will take your hard earned money and you will wait MONTHS before you ever receive your product, if you ever receive it.
They get you to buy mold kits at $30 a pop by saying they were unusable. I placed my original order in APRIL!
They limit their comments on social media so customers cannot warn others of their practices. They claim all orders are delayed, give you a time frame, and after the new date passes, they never contact you about the status of your order.
8 april 2024
Review zonder uitnodiging
Antwoord van Water ATL
Hi R. Smith,
Thank you for sharing your feedback, and we’re truly sorry for the frustrating experience you’ve had. Waiting months without updates or clarity is far from the standard we want to uphold, and we completely understand your disappointment.
We want to be transparent about some of the challenges we’ve faced. As a small business with a custom production model for grillz, we ran into unexpected manufacturing delays and payout halts that caused backlogs in order fulfillment. Our systems and customer service were also impacted, which is why timely updates weren’t provided consistently. We know this isn’t acceptable, and we’re committed to making it right.
The good news is that the “Rocky Mountains” of those initial hurdles are now behind us. We’ve optimized our operations, and most back orders have already been fulfilled. Moving forward, turnaround times have improved significantly to 7-14 days, depending on the design.
We apologize for any issues with the mold kits as well—please reach out to us directly at support@wateratl.co, so we can review your specific order details and resolve this for you as soon as possible. We’re here to make this right for you and restore your trust in us.
Thank you for your patience as we work to grow and get this business on solid ground. We’re excited for the future and hope we can have another opportunity to serve you better.
Best regards,
Water ATL Support
7 MONTHS DONT BUY
I ordered ts 7 months ago it’s bout to be 2025 and NOTHING. I email and try to be patient but all they do is lie. Once in a while they tell me “it’s going to be shipped next week” and this has been say multiple times over the course of those 7 months. They once gave me a $50 gift card to use but when I tried using it, it didn’t work or there was no option to pay with it.
20 april 2024
Review zonder uitnodiging
Antwoord van Water ATL
Hi Kristina,
Thank you for your feedback, and we’re deeply sorry for the incredibly long wait you’ve experienced. Waiting seven months is unacceptable, and we understand how frustrating it’s been to receive multiple shipping estimates without your order arriving.
As a small business working with a unique, custom-made production model, we faced some unexpected challenges, including payout halts and manufacturing delays that led to these delays in order fulfillment. This was never the experience we intended for our customers, and we truly apologize for the lack of consistent updates along the way.
The good news is we’ve overcome these initial issues and have optimized our operations, with most back orders already fulfilled. Now, our turnaround times are significantly improved to 7-14 days, depending on the design, so we can serve customers much more reliably going forward.
Regarding the $50 gift card you received, it sounds like a technical issue, and we’d be happy to resolve it. Please reach out to us at support@wateratl.co, and we’ll make sure the gift card works for your future order.
Thank you for your patience and understanding as we continue growing and improving. We’re committed to making things right and ensuring a positive experience with us moving forward.
Best regards,
Water ATL Support
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.