relay.delivery Reviews 679

Waiting for a Vinted delivery, it was supposed to take 5-7 days now I got a notification saying it may take 4 weeks. Seriously???

They basically stole my parcel, I won’t even say they lost it because it doesn’t make sense that a courier collected it on the 12th of June and it’s still not delivered on the 18th of June

I had a delivery driver open my front door to place my parcel in. No one was home! I’m not happy with this. You do not try someone’s door regardless if it’s open or anything.

Diabolical. Took 12 days to deliver a parcel. I’ve had overseas parcels arrive quicker. Terrible service. Avoid

Purchased an item on Vinted and delivery through Relay stated 3-4days. Notification then suggested a delay and then a delivery for 4 wks time. Very poor service and not very trustworthy. Do not use.

Delivery driver took a photo of the parcel then picked it up and walked away with it, after having a look for a camera. Our camera caught it all. I have raised this with relay but I do not hold much hope.Really poor service

Extremally poor service. The driver did not find very easy address, where all other courier can deliver but only relay deliver did not find the address.
Secondly i reschedule for tomorrow 18 june and they try to attempt today after 5.00 pm

Tracking : RELR247QV1TX

I would rate 0 if I could. I bought 4 items on Vinted and every single one that is with Relay has gone missing! EVERY SINGLE ONE! How is this business still running?! Do not use this delivery service.

Under no circumstances should anybody ever use Relay for deliveries. If you order an item and see the merchant intends to use Relay to post it you should query that with them.
I am fairly certain there is a wider scam going on involving relay couriers outright stealing parcels. I was sent a ‘delivered’ email including a photo of a parcel on my doorstep (no attempt was made to ring the bell) but when I went downstairs less then 2 minutes later the parcel was nowhere to be found. Doesn’t seem logical that an opportunistic passer-by would have stolen it in broad daylight im a matter of seconds so I can only conclude it is the delivery courier themself who has stolen it. The absolute litany of terrible reviews for this shoddy company only strengthens that argument. Absolute disgrace. Relay are an absolute disgrace.

If im honest it wouldnt have given relay even 1 star.
I was in all day waiting for my parcel, nobody knocked on my door or buzzed my buzzer.
The next day I recieved a delivered notification and the delivery person has taken a picture of my parcel dumped in the communal landing instead of knocking my door and handing me it.
Now it has gone missing.
Worst part is I literally have a note on the communal door stating not to leave parcels in communal landing as it goes missing. Clearly they are illiterate or just dont care about people's packages.

Its not the first time either. The very first relay parcel I had delivered, the women buzzed my buzzer, I asked her to come up and she just opened the communal door, flung the parcel in the communal entrance and walked of.
If I know a parcel is being delivered by relay I will not order again

Posted three items via Vinted with these idiots ( not my choice) they sat at shop waiting to be picked up for over a week, they have now gone missing, the third wasn’t scanned properly therefore the buyer had a refund and I’ve lost my money and item , even the shop owner said they were a pile of sh*t , if you sell/ buy on Vinted remove them from your delivery options

If I could leave no stars that would be a better fit for the absolute shambles this company is. Was told my delivery would arrive 9:20am to 1:20pm. No delivery, no email notification to inform me the time has changed. Had to go to the website to see where it was to find out the delivery time has changed.

Parcels are always open so clearly seeing what’s inside to see if it’s worth stealing. Not hard to deliver a parcel undamaged an on time

Parcel out of the delivery 12/6. Not in not delivered even though it asked for special instructions which I gave them. Scheduled again for 14/6. Never turned up and now it’s delayed. How can it be. It’s clearly in someone’s van!!! This is a new company that will not last and will not be able to compete with the larger companies. Don’t know why companies are using relay. It must be extremely cheap to match the extremely poor service.

First time using them to send two items on vinted. They Instantly lost them. Been ignored by customer service. Now the buyers items are missing and I’m out of pocket. Been two weeks. Absolutely shocking this was added to vinted already when it’s not even a working service.

Excellent service

I sent a parcel and it never updated the tracking from 12th, sent 2 more parcels same day with Evri and they took 2 days , but my customer has just received it now, it took 8 days , absolutely shocking. Will never use Relay again and will tell people not to use them .

This company's is completely unprofessional. I don't see the point in asking the customer about where items should be delivered when you do not listen.
I live in block of 132 flats. Told company via message the floor I live on and that the lifts both work. This was sent hours before delivery took place

Driver rings intercom and I state the floor that I am on and let the driver in.

The incompetent & unprofessional driver leaves my items downstairs in the communal area where any of the 131 other flats can pick up my parcel and walk off with it.

If when you are buying your goods and you are told that this company is the delivery personnel then I would recommend you do not order your goods. You can see from the reviews just how bad this delivery company is and the headache customers have to go through.
If you're a business don't use this company for your deliveries as you'll have many disputes where items have been lost or stolen due to the incompetent and unprofessional service from drivers.

Literally threw the parcel over the fence from our next door neighbours house. Utterly disgraceful.

Absolutely shocking service.

My parcel has supposedly had two failed delivery attempts on consecutive days, 15/16 June…. The problem? I was at home all day on both occasions waiting for it. No doorbell, no knock, no phone call, no delivery card, nothing

How can a driver fail to find the same address for two days in a row? It seems easier to mark parcels as “delivery attempted” than to actually deliver them.

This has been incredibly frustrating and a complete waste of my time. If you can’t find an address, contact the customer. Don’t falsely claim delivery attempts were made when they clearly weren’t.

I’m still waiting for my parcel RELAY. This is so so frustrating

The delivery drivers never manage to find my house even though every other delivery person seems to , they've left my parcels in the alleyway at the back of my house numerous times (a busy cut through for school kids) , latest parcel was delivered to a completely different street and left on the doorstep and has been stolen , very difficult to complain to an actual person .. I've even sent a photo of my house front to their WhatsApp message group that the drivers can get access to . I'm fuming