relay.delivery Reviews 

Scam Relay, they don't deserve a star, they failed attempt delivery

Absolutly diabolical delivery company. Have been informed by Vinted that i had parcels to collect at my local parcel shop. i've never received a QR code for ANY Relay parcel ive been asked to collect, either on email or Whatsapp. parcel shop. cant help without the QR code either. Have followed all instuctions on the Relay website to generate a new QR code, so has the parcel shop & it STILL doesnt work!!! 2 parcels have beem returned as not collected & 3 more parcels i still cant collect!!! never have these problems with Evri, InPost, Royal Mail. Relay 'Customer service' is useless & automated (that is once you get a reply), just going round in circles....

Omg, so horrendously slow. Still waiting for parcels 6 days from sending. I've recieved all my parcels through evri and inpost within 2-3 days of sending. Still waiting on relay. The quicker they get out the parcel business the better. I have followed the tracking, all 6 appear to be bottlenecked and various depots. What a ridiculous company and system. Passing through so many hands increasing the risk of damage and sticky fingers.

Truly awful! I sold an item on Vinted, posted it through Relay and tracking states it has been delivered to a store of the buyers choice. Buyer went to the store and the item could not be located. Relay states it was being returned to me back at the start of July. 4 weeks later and no sign of my item. I contact their customer support which were no help whatsoever so I am now having to explore the compensation route. Worst delivery company I have ever dealt with.

First time using Relay because a buyer selected this option on Vinted. The parcel I sent has been missing for a month and was declared lost. I've sent over 200+ Vinted parcels with various couriers and never had any issue before. Would recommend turning the Relay postage option off on Vinted! Will not use again.

Parcel was lost, no compensation offered, no response from customer service after the initial acknowledged complaint. Will not be using again and have deselected option to use them on Vinted.

I am writing to express my strong dissatisfaction with the delivery service used for my recent order. Because my address is unavailable over the weekend and after 6:00 PM, I attempted to change the delivery method to a local Relay collection point. Unfortunately, their website/app did not provide this option, even though it has been available for previous orders.As a result, the courier made multiple failed delivery attempts over the weekend. Shockingly, one of the scheduled delivery slots was between 7:00 PM and 10:00 PM, which is completely unacceptable for my schedule and privacy. Furthermore, the courier's customer service is incredibly poor. On a previous occasion, I contacted their help desk regarding a similar issue and received a reply after 10 days, completely ignoring their stated 72-hour response window. This is easily one of the worst delivery experiences I have encountered.

Relay delivery is fully crap sevice to reschedule time

Relay text me by delivery time 10:10 AM to 2 PM YES YES YES YES

Later relay text me by rescheduling time by 4:50 PM to 8:50PM NO NO NO NO

I hate reschedule time !

My best delivery is Royal Mail are brilliant on time and no reschedule

Absolutely terrible delivery company first time using them parcel is lost . 2nd parcel I suppose that is lost as well . Won’t be using this company no more shocking

Only give 1 star as can't leave zero. Absolutely disgusting service. I am sat waiting for the parcel. Notification by email to say it was delivered. Checked my cctv to find the delivery person walked down the path and launched it over a 7 foot gate. Didn't even attempt to knock.

Had 3 different issues with vinted parcels in the past 2 weeks - Relay delivered someone else’s parcels to the buyers- this company should not be trading - not fit for purpose- Vinted not interested either- I do not recommend either company now tbh

I didn’t think there was a lower bar than “lose Evri package” but somehow Relay is setting new standards.

Delivery 1 benefit of the doubt

Sending a package through Vinted. 2 attempts failed and returned. No actual attempts made in reality.

Delivery 2 frustrating

Receiving a package from an online retailer. Tracking suggested delivery was about to be made, nothing happens then returned to depot as, apparently, no one was in. Lying about the delivery.

Delivery 3 no more

Photo of “delivered” package is at the bottom of our driveway. Delivered package has been left on the floor some 5 metres from our door. Now I’m not one for getting annoyed about packages being left safe without authorisation (because I know if it gets stolen it’s on them) but not walking the final few metres to a door is a new level of laziness.

Oh and if you want to complain none of the links work. It’s laughable.

Hopefully more one star reviews will stop business using this trash service.

Awful service. If i could give zero stars i would. Parcel should have been delivered by 1.30 pm latest. At 8.15 pm it was delivered but not to my address. I have no idea where it is and cannot get in touch with Relay. Will never buy anything from a company who uses this delivery company.

I told them not to leave the parcel anywhere or with anyone and they left it at a barber shop there is also no way to speak with a human or agent it’s all robots

Very crap delivery service. Lazy and want customers to go to whichever shop they want them to collect it. It’s supposed to deliver to customers doors. I wish companies would stop using this stupid delivery service and go back to Evri who have lovely drivers and get stuff delivered quickly and with ease. This new relay company is just lazy and incompetent!

The stupid delivery person left my parcel on a main bloody street and he had the audacity to take a photo of it and can see him standing there smiling in the reflection of the window and see lots of other people in background walking by!!! My parcel has been stolen, but it’s a complete joke. How do these people have jobs and how is this company even operating

Rubbish. They should be shutdown.

Don't you just love the guys who don't even bother to knock on the door!
Just throw the bag over the back gate.
Typical moronic behaviour.

Shocking, faceless company who lose parcels every single time and are completely uncontactable when trying to raise an enquiry. I wish Vinted would stop encouraging sellers to use this fraudulent company who are about as much use as a chocolate tea pot when it comes to delivery parcels at all, let alone on time.

I've had 2 parcels delivered by them. First one was left on the path outside of my work place when it was closed, so had to make a 1 hour round trip to collect it before it was stolen. The second was wedged into works key drop box resulting in half an hour trying to get it out. Please do not use this service