relay.delivery Reviews 

The delivery driver didn’t even knock at the door or press the ring doorbell , left it on the doorstep where everyone could see it , on his way out left the gate wide open !!!! We shouted him to inform him to close the gate and at least knock on the door the delivery driver just walked off and never even spoke !!! Relay get your act together for gods sake the experience is shocking

I have blacklisted relay courier services through Shein .. had three parcels two were lates by a few days relay was slow then when they FINALLY turned up to deliver they only gave me two parcels yet made out three had been delivered.
I contacted them to complain their response was all parcels had been delivered my reply was to send them the three photos they sent me one of my front door not the 3rd parcel at all plus the video proof from my ring door bell that showed him photographing 2 packages only.
Keep your proof photos and video doorbell as also as it makes them jump for sure now my supposedly already delivered parcel is out for delivery again this afternoon. Don't let them get away with theft.

Ordered a parcel from Vinted, the delivery company Relay was used. The parcel was a week late and when it did arrive the item had been ripped out of the sealed packaging and posted through the letterbox. I have a video of the man who delivered the empty bag and he even took a photo of the bag for his proof that he posted it!! Both my partner and I were in at the time of posting but he didnt knock on the door he just continued with his crime!

Dreadful. I don’t know how it was an option for my buyer to pick on Vinted, but it’s now deleted and I will never use again. 23 days now and expect it’s lost/stolen with a very disappointed customer.

Had seen lots of negative reviews about Relay so was quite worried I had chosen them for my Vinted parcel, well I was very pleasantly surprised. Placed order on Vinted on Thursday and collected my parcel Sunday morning. As usual its about individuals not every courier

Parcel collected by Relay 4 days ago, no update on any tracker, doesn't even show that as collected !!just wondering if I'll get it or..it is already lost, terrible service, I will never ever use Relay again !!

I got email to say out for delivery then txt saying delivery 30/40 minuets that was 3 days ago ,still waiting for it ,
Messaged their customer service they have not replied no response what so ever, fuming

I dropped my parcel off on 20th October. No contact from Relay to explain why it was delayed until 31st. I contacted them snd had a standard acknowledgement reply but nothing else, i sent another email letting them know i wouldn't be giving up and suddenly it was delivered. Unfortunately im not sure the buyer still wants it so i need to work out how to get it back safely

Zero if I could photos sent of delivery not where I work therefore not received? Incompetent driver can’t even deliver correct. Relay customer service non existent. Joke of a company so yes still no parcel arrived !!

‘Delivery’ to the wrong address and left on the doorstep and not in the porch as described by courier

Terrible customer service, some AI emails. Drivers do not deliver the parcel and no further action is taken. This company is a joke .

Relay seems to be the carrier of choice at the moment and I have absolutely no idea why.
Parcels are taking up to 2 weeks with depot having had my parcel over 7 days. The collection point was changed not once, but twice and I eventually got my parcel 14 days later.
They gave do e exactly the same thing this week with another delivery.
Unbelievably poor service

I’ve been waiting for over a week to pick up a package and repeat a little by relay that it’s at the collection points contacted relay numerous times and they simply don’t reply. Vinted do reply but vintage just say that they’re waiting for a relay to contact them the system doesn’t seem to work properly parcels are not scanned when they get to the delivery collection point so you have to rummage for a sack full of lots of packages and I’ve had to do that for the last week. Poor staff in the post office, keep looking for the package as well the system seems broken and hopefully I’ll get a refund because this is ridiculous.

Slowest delivery company out there. When things go missing which they do while in there care you will be ignored.
Avoid!!!

Had my parcel since 22nd October, still no sign of delivery as of 31st October! Reached out to customer service twice and I have had no response. Utterly ridiculous and will be avoiding this courier wherever possible in the future!

Have lost one Vinted parcel already and the remaining 3 Relay deliveries are now showing as delayed by upto 5 weeks (assuming they arrive at all). For the sake of buyers I have switched off them in my Vinted shipping out options. They also do not respond from a customer service perspective so would ideally give them zero stars. Why Vinted persist with them as a service provider is beyond me.

I would give ZERO stars if it were possible. This is the 3rd parcel that they have failed to deliver within a 3 week period - no updates, no explanation although at one point they blamed the delay on Storm Austen - still obviously delayed whilst the rest of the UK got back to normal within a day! Worst “delivery” company ever - exceptional when it comes to non delivery and poor communication!

My Vinted delivery never arrived, no notification from Relay but I could see it was sat with the courier for 6 days who then returned my item to the seller. Absolute rubbish experience

This is worse courier company I've dealt with, I realize they're cheap but nothing prepared me for what I experienced today.
I went into shop to collect and he scanned my code then told ME to go and find my parcel. I'm 79 and use a walking stick and I'm confronted by a rabble of people searching through 5 bags full of parcels, needless to say I walked out never to return. How soon before the villains work out their are easy pickings at a Relay shop.
It looked to me like Relay was set up and organized by a committee that never met.
IT IS A TOTAL DISASTER...DO NOT USE THEM.

First time I used them, my parcel took over 2 weeks to arrive (outfit for my hen too so had to panic order another). Second and third time i ordered one day after the other, the parcel that was ordered first has completely missed its delivery window and no sign of it, whilst the other that was posted the day after has arrived. Definitely won't be using them again, can never guarantee your item will actually arrive.