relay.delivery Reviews 789

Unprofessional and careless, not delivering to you and dumping your parcel in unsafe places. Late and very slow delivery, avoid. No response when complained to customer service about their awful service, rubbish.

Let’s hope this company goes bust took 3 days to pick up a Vinted parcel being sent to me from the shop and two days preparing delivery which has not changed for days totally useless I will advise all my customers not to use dreadful!

Absolutely terrible. They know nothing about being a courier service. Stay away from these they are Useless.

If i could give a zero i would!
They have lost my Ferrari jacket parcel! Had no updates on the tracking for over 7 days. Ive sent emails filled in their form - no reply!! Avoid at all cost!!!

Awful - they mix up deliveries, items seemingly get lost, Relay are a disaster-try to avoid them and choose a different delivery company.

Awful company - item was sent 13 days ago from less than 20 miles away - still no sign of it being delivered. Avoid using this company!!!!

am extremely disappointed. Out of 7 parcels expected, only one has arrived

Cheap but not cheerful service. Vinted started offering and as a seller I have removed from options as parcels not being picked up from drop off points for days. I inadvertently ordered something myself that was being delivered by them. Seller dropped off 4 days ago and there it sits!!!

Driver did not bother to knock just threw it over the back gate onto a concrete floor. Its a delicate radio so I don't know if I should open it and see if it works or just return it as is. He had wrote next door number on the box but they said no one rang their Ring doorbell

Chose this option for my previous Vinted purchase. Item never arrived. Gave them the benefit of the doubt, now this one missing. What an utter shambles. I have suggested Vinted severs ties with this set up. Should have know by the Royal Mail association.

Abysmal.

If I could award 0 stars I would.

I didn’t think any delivery company could be worse than Evri, Yodel or DPD but here I am.

I opted for Relay on Vinted because it was cheapest. There isn’t even tracking available..

NEVER AGAIN!!!!

Very poor deliveries service and irresponsible as they lost 3 of my parcels in 1 week

I would give 0 stars if possible. The worst delivery service ever. Second time of you getting it wrong. Got yet again someone else’s items I have no idea who they belong to. Your driver had a parcel of mine in his hand. Took it away because it wasn’t on his phone and Vinted are saying it’s been delivered. I’m missing two parcels now because of you. Disgusting delivery service😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡🤣🤣

I have sent lots of parcels through relay. They take forever to deliver . They might be cheaper but not worth the hassle .

Absolutely awful company .I have one lost parcel two delayed parcels and their customer service is ridiculous .I have sent many parcels qith Inpost , Yodel , Evri and DPD .This is by far the worst courier service I have encountered !! Avoid at all costs .There tracking is also horrendous .

3 Vinted purchases sent to the same chosen shop, they never turned up even though Relay sent messages saying they were ready for collection. No communication at all after I sent multiple emails. Vinted parcels are now apparently being sent back to the sellers. Awful company to use for deliveries. Avoid at all costs, you will not receive your items.

I am soooooo frustrated with Relay. It’s a new parcel delivery service that appeared on Vinted. I used it for the very first time on the 28 th of May and my parcel has still not been delivered, I keep going to the tracking website and all it says is that it’s delayed and I’ll receive an update within 48 hours but it’s said that for weeks and still nothing. I emailed days ago them asking for an update and surprise surprise I’ve got nothing back. I will not ever use relay again it’s been an absolute disaster and it’s not even over yet because they probably lost it

Shocking customer service. Parcel was delayed and no proper communication about when it was going to be delivered. Date and time kept changing and no replies to any emails from customer service. Waste of time.

My parcel has been sat in a shop for over five working days WTF!! No courier has even been there to pick up over 200 customers parcels just sat there not on the move one word Robbers take the money and doing sweet FA about it will never use this company again hope they go bust .

Absolutely shocking shouldn’t be allowed to operate at all first time I had a delivery by this company if you can call them a company that is I took time to fill in emails and online customer support services to give directions and even my phone number was told to wait 72 hours on each time I emailed or filled in a online form nobody even responded disgusting even before my Temu order arrived in the uk then on the day of what they call a delivery I had an option to respond via WhatsApp I even spent time giving instructions to my address and telephone number obviously it was just a online bot service which supposed to give instructions to the delivery driver which of course never happened as the delivery was cancelled and rescheduled for the 18th of June and now I think they’ve returned my parcel back to Temu as no update has been given for today a second attempt wasn’t even made had to get a refund from Temu this currier has to be worse than evri at least evri has a pick up method from a shop relay simply just ignore customers and return the parcels or keep them themselves this company needs reporting to trading standards there is no customer service phone line you email them for help they don’t respond just a generated message that says we will get back to you in 72 hours which they don’t absolutely furious with this company if you use this company via any online platform kiss goodbye to your order don’t use them a complete nightmare