relay.delivery Reviews 

Waste of time, I posted a vinted parcel 6 days ago not to find it hasn’t been picked up yet, this is bad business if ever I saw it. A delivery service that doesn’t pick up the parcels to actually deliver you may as well give up while you’re ahead not impressed.

Although I paid for home delivery, Relay messaged me to have parcels sent to a local shop. It took a long time for them to deliver. When I went to collect, the shop was inundated with five huge bags of parcels (two weeks worth) all delivered in one drop. It was chaotic. I will never use Relay as a choice in the future. Vinted need to look into this operation as it will suffer from the knock on effect off tjis slap dash organisation

If I can give it a zero I would
Posted a parcel through Vinted and the delivery person stole the product but delivered an empty box
Thief and there is no way of getting hold of them to resolve the situation
Stay away from using them
Thief

takes too long for an update on your parcel. Updated after 5 days of waiting. I will not use Relay anymore.

I have had several parcels from this company that have gone missing. I live in a block on the second floor and they seem to think the foyer/reception area is a safe place to leave a parcel. All my parcels go missing.

They are too lazy to come up the stairs or lift / My safe place is in the porche where my front door is. This is my safe place not the reception area.

They also think its okay to whatsapp you, I did not sign up to this service. As a result i will not order form any companies that use this company to deliver parcels.

I have blocked them form my whatsapp today.

DO NOT USE RELAY - THEY ARE USELESS. They tried to deliver to a BUSINESS address once in the evening, second time on a Sunday of Bank holiday weekend (both outside business hours) then automatically returned the delivery to sender in China. Customer service is 100% "Computer says no" If I have a choice I will NEVER use them again.

They had one job and to deliver a package which has not yet delivered .. received email saying my delivery will be out from 12 something to 4 pm ..then it changed to 2pm to 6 something pm ..all now, still haven't received my package..no updates.. stay clear form this company..

ITS TERRIBLE!!! SOOO BAD IM SHOCKED

Unless you have your parcel delivered to a pick up location - which they try and push you to. DO NOT USE THIS SERVICE. You will not receive your parcel or any communication around it.

Said package was delivered,it wasn't,it could have fit through letter box,but I had a photo of a hand holding package near my locked back gate.
It is unfair on supply company who made a full refund.
Relay should take note of customer reviews.
And supplier don't use Relay

Awful experience with the driver throwing the parcel and not bothering to ring the bell.
Absolute no need for that

Not fit for purpose and it’s a sign of the times we live in that scammers like this operate unpunished.

to say that they are a sham is an understatement. think of all those funny videos of people just randomly abandoning parcels in the middle of nowhere and you can't track it nor can you contact anyone. their customer service is even worse as there IS NONE it is dogs!!t

Delivered to the wrong address.

Despite having the correct address and postcode on the package and despite our apartment block having clear huge signage of the name of the building, the correct number of the building/road and the correct postcode, the delivery was still made to the wrong address, a completely separate apartment block.

In giving feedback, there is no option to show delivered to the wrong address and no option to write what went wrong in those circumstances.

A shambles of a service!

Hopeless service, it’s a week since my parcel was dispatched and no updates on relays tracking page, no way of contacting a human being and the delivery date keeps being pushed further in to the future. I only used relay as it was the only postage offer a vinted seller was offering but I won’t buy from anyone using this option in the future! Dreadful dreadful service!

Do not use they pick up delivery then they sudenly go missing like the drivers are taking the parciles

“Delivery attempted” apparently means the driver never came near my house

Relay informed me that my parcel was six stops away and would arrive in approximately nine minutes. A few hours later, I received a notification claiming that delivery had been “attempted.”

No, it wasn’t.

I was at home ALL DAY. Nobody knocked, nobody rang the bell, nobody left a card and nobody attempted to deliver anything. My Google Timeline confirms that I remained at home throughout the entire day.

Relay’s own website makes this even more ridiculous. It says that a “failed delivery attempt” may be caused by “driver availability” or “delivery route constraints.” Then it wasn’t a delivery attempt, was it? Those are reasons why the driver did not reach my address. Calling it an “attempt” falsely implies that the driver attended and the customer was unavailable.

Their suggested solution is for customers to provide clearer delivery instructions, including landmarks—as though my perfectly ordinary residential address suddenly became Narnia. There is nothing remotely difficult about locating it.

Because their driver couldn’t be bothered to deliver my parcel and then recorded a fictional delivery attempt, Relay has now caused me—an agoraphobic person—to leave my home and walk to a collection shop at the bottom of Fraser Road in pouring rain. I then have to carry the parcel all the way back up Fraser Road hill because my car is unavailable.

They are repeatedly messaging me to say that I have only one day left to collect it. So after failing to provide the service they were paid to provide, they are now pressuring a disabled customer to rectify their failure for them.

This was not a harmless tracking error. Relay transferred the inconvenience and consequences of its driver’s failure directly onto me and then attempted to disguise that failure by claiming a delivery had been attempted.

For context, I am a former British Army Movement Controller with professional experience in military logistics. I therefore know what logistics involves, what an attempted delivery means and what competent operational planning looks like. Relay’s abysmal attempt at being a logistics company is genuinely diabolical.

I want Relay to provide the courier’s GPS location and any supposed proof that an attempted delivery took place at 14:39. If a driver never attends the address, record the truth: delivery was not attempted because of operational or route difficulties. Do not blame the recipient by pretending somebody tried to deliver.

I would never knowingly use Relay, and I strongly recommend that nobody else uses them either. They are useless, dishonest and completely unfit for purpose. If this is their standard of service and accountability, they should close their doors.

Utterly disgraceful.

Having now gone through thenl ordeal of collection, the supposedly undeliverable parcel, was a driving licence holder for scale. This fitted easily through my letterbox, yet Relay claimed to have attempted delivery and forced me, an agoraphobic customer, to collect it.

Parcel not arrived Parcel from Vinted I did not choose this company in fact the seller did Never heard of them Delivery window passed No update to tracker No response when I e mailed
Should be reported and shut down

Wow. These guys make Evri look good

If I could give Relay -------100000000000 stars, I would. This is genuinely the worst delivery service I have ever dealt with, and after two separate experiences with them, I would actively avoid ordering from any retailer or seller who uses Relay in the future.

Earlier this year, Relay was supposed to deliver an ASOS parcel to my apartment. I was home, my building has a dedicated parcel room, and there was absolutely no reason the parcel could not have been delivered. Instead, they failed to deliver it. I arranged for another delivery attempt, which also never happened. I then arranged to collect it myself, only to arrive at the collection point and be told they didn't have it because Relay had apparently sent it back. It then took weeks for the parcel to make its way back to ASOS before I could finally receive my refund. The entire experience was incredibly frustrating, disorganized & completely avoidable.

Fast forward four months and, unfortunately, a seller on Vinted has now sent my second WEDDING DRESS through Relay. The second I saw Relay was the courier, my heart genuinely dropped because of how terrible my previous experience had been. This dress cost me over £250.

It has now been FIVE FULL DAYS since the parcel was shipped and there has been absolutely no meaningful tracking update. Nothing. I have no idea where my wedding dress is, when it will arrive, or whether Relay even has it. Their tracking system is essentially useless, there is no straightforward way to speak to an actual person, and I have emailed asking for help and received no response.

I am leaving for my wedding on WEDNESDAY. I should not be sitting here days before travelling wondering whether a delivery company has lost my wedding dress. The amount of unnecessary stress this has caused at an already incredibly stressful time is unacceptable.

What makes this worse is that this is not an isolated experience. This is now the SECOND parcel I have had sent through Relay and the SECOND time I have experienced serious issues. I have quite literally never successfully received a parcel from this company.

A delivery company has one fundamental job: get the parcel to the recipient. Based on my experiences, I have absolutely no confidence in Relay's ability to do that, and when something goes wrong, their tracking and customer service provide virtually no help whatsoever.

I would never voluntarily use Relay. I would never recommend Relay. After these experiences, I will now actively ask sellers which courier they use before purchasing because I simply do not trust Relay with anything of value.

Relay, if you are reading this: PLEASE FIND MY WEDDING DRESS AND DELIVER IT. I leave for my wedding in less than 48 hours.