relay.delivery Reviews 

If I could give Relay -------100000000000 stars, I would. This is genuinely the worst delivery service I have ever dealt with, and after two separate experiences with them, I would actively avoid ordering from any retailer or seller who uses Relay in the future.

Earlier this year, Relay was supposed to deliver an ASOS parcel to my apartment. I was home, my building has a dedicated parcel room, and there was absolutely no reason the parcel could not have been delivered. Instead, they failed to deliver it. I arranged for another delivery attempt, which also never happened. I then arranged to collect it myself, only to arrive at the collection point and be told they didn't have it because Relay had apparently sent it back. It then took weeks for the parcel to make its way back to ASOS before I could finally receive my refund. The entire experience was incredibly frustrating, disorganized & completely avoidable.

Fast forward four months and, unfortunately, a seller on Vinted has now sent my second WEDDING DRESS through Relay. The second I saw Relay was the courier, my heart genuinely dropped because of how terrible my previous experience had been. This dress cost me over £250.

It has now been FIVE FULL DAYS since the parcel was shipped and there has been absolutely no meaningful tracking update. Nothing. I have no idea where my wedding dress is, when it will arrive, or whether Relay even has it. Their tracking system is essentially useless, there is no straightforward way to speak to an actual person, and I have emailed asking for help and received no response.

I am leaving for my wedding on WEDNESDAY. I should not be sitting here days before travelling wondering whether a delivery company has lost my wedding dress. The amount of unnecessary stress this has caused at an already incredibly stressful time is unacceptable.

What makes this worse is that this is not an isolated experience. This is now the SECOND parcel I have had sent through Relay and the SECOND time I have experienced serious issues. I have quite literally never successfully received a parcel from this company.

A delivery company has one fundamental job: get the parcel to the recipient. Based on my experiences, I have absolutely no confidence in Relay's ability to do that, and when something goes wrong, their tracking and customer service provide virtually no help whatsoever.

I would never voluntarily use Relay. I would never recommend Relay. After these experiences, I will now actively ask sellers which courier they use before purchasing because I simply do not trust Relay with anything of value.

Relay, if you are reading this: PLEASE FIND MY WEDDING DRESS AND DELIVER IT. I leave for my wedding in less than 48 hours.

Garbage. Just doesn’t deliver, it’s not they tried, not it went to the wrong place, it just they take packages and they disappear.

Bought three things from Vinted sellers, all just vapourised in their depot. Stuff ordered with dpd turned up.

Always check with the seller on Vinted if they use relay for delivery. If they do don’t buy from them, it’s not going to turn up.

If domesticated animals could invent and execute a postal service, it would be better than what these clowns have generated. Relying blindly on white QR code matching yellow qr code and updating whichever apps they are linked to, it simply doesn't work and I have no idea why Vinted have not dropped them yet. In 2 weeks of operating on vinted and selling approx 20 items, relay lost 3 in that time. Don't use these unless disappointment is your thing.

People have been wrongly writing their reviews for Relaytech deliveries under this company Relay which is a restaurant courier/delivery and marketing service.
Please go to Relaytech for writing your reviews for the company that delivers for vinted, asos etc.

Zero customer service support!!!
Despite contacting customer support on numerous occasion ranging from 3 weeks to the present day, I am still awaiting a response about my parcel.

The tracking suggested it was 10 minutes away over 3 weeks ago then disappeared into thin air. It was later updated to delayed but I can’t speak to anyone about it.

Their claim to response within 72hours is a complete lie and their policy needs updating to reflect the actual truth as they are misleading customers.

I will be mindful to search which postal provider is used prior to purchasing items as I wish to avoid this company at all costs because they are untrustworthy. Their lack of care has caused a great deal hassle as I try to retrieve a refund for the lost item.

Tracking number RELRP9VLCX4T

Gave my safe place and a picture of the house.
Never received the parcel was sent a picture of someone.elses house.
Hard to contact relay,not impressed at all with the service.woukd never recommend to anyone.

Absolutely useless - never follow delivery instructions. I have a parcel box in my garden, but these illiterate drivers always leave my parcel exposed on my door step. Just wish they used a bit of common sense. 😡

I strongly advise against using Relay. The courier left my parcel on the doorstep right on a extremely busy main street in central London, instead of simply putting it through the letterbox. Due to this utter carelessness, the package was stolen before I arrived at work. Absolute lack of professionalism and zero regard for customer property.

Put parcel for Vinted 12 days ago and tracking says ‘in transit’ this is not good enough, so many people have the same problem ‘where are all these parcels going?? Furious

Absolutely awful tracking information ! Given me a window between 09.30/ 13.30...then hour later changed to 17.00/ 21.00 !! Absolutely disgraceful, that at 75 yrs old , i am being given such a discrepancy in the actual delivery times !!!

Very very very slow. If your parcel gets delivered at all. Very poor tracking updates. Pay the extra couple of quid because this company is a waste of time

I've I could give zero stars I would. This company is utterly useless. It's asked for date of experience, there has now been two within two weeks. Absolutely ridiculous.

Was told by email at 7.06 in the morning that the delivery was going to be between 7.45 and 11.45 in the morning. At 11.30 it changed to 12.30 to 4.30 and at 4.30 it changed to 5.15 to 9.15 in the evening. So stayed in all day for a delivery that finally was delivered at about 7.30 in the evening. The courier drove up and parked with two wheels on the pavement preventing pedestrians from using the footpath and denied any knowledge of the various delivery times. Threw the parcel down on the mat by the front door, luckily padding prevented any breakage. This was a totally poor service in every respect.

They received my parcel on the 1st, and delivery should have been the 3rd September. Checked the progress, only to find - delayed - on the 3rd! No response from customer service, still no parcel, and Vinted won't refund for 25 days! Now on 7th September, so won't get my refund until next month! What a complete shambles this company is, and what I can't understand, is why nobody is doing anything about them!!!

Not only did I write that I am home do not leave in mailroom, they delivered to wrong address and kept it in someone’s mailroom

Twice my ordered has been exchanged with a different order - I made a purchase from Vinted & relay has never delivered the right product

Someone needs to take these thieving bastards to court.

Got a lot of messages...
One of which gave me a choice of pick up point...
I assumed that the delivery address would be delivery address?

Cutting corners. Efficient for the Owners and shareholders. Crap for me and you.

Do not follow instructions do not listen to customers give wrong information to customers where where and when and time to collect their parcel totally useless Service

My delivery was expected before 3rd September 2026. It's showing that they've had it since 30th August 2026 but no further info. I needed my order by this weekend. Very disappointed I've tried to contact them but I'm still awaiting a reply.