relay.delivery Reviews 

Posted my vinted parcels using Relay on Thursday and it is now Sunday and the parcels still haven’t even been collected. Vinted needs to have relay removed as an option, awful service.

Thirteen days to deliver won’t use it again

How the hell is this company still in business. I sent a parcel through vinted at no point did the woman in the shop question my parcel. Took them nearly a week to tell me that they won't send my parcel back. I hope people will read the hundreds of bad reviews and avoid them.

I sent a Vinted parcel to a buyer via Relay on the 1st of September, delivery was scheduled for the 4th of September, I got message saying that there was a delay, the parcel will be delivered on the 5th of September, then on the 5th they messaged me saying the delivery will be from Sep 5th to the 5th of October 2026.

Awful, the shop make you sort through everyone’s parcels to find your own, not secure at all. Rude staff as well.

My 4th Vinted order gone missing. It is disgraceful you have to wait 2 months to get a refund. You should be shut down by all these reviews
Do better POST OFFICE SERVICES.

They're are dire!
Have used several times via Vinted.
Recent experiences include courier 'throwing' parcel on front doorstep instead of leaving in designated safe place.....delivered to wrong address (right number wrong street)....delivered to a different city!!!
Don't bother contacting their support...they don't reply!
Oh and deliveries take a lot longer than with anyone else..

Once again, my package arrived somewhere else I live on ub3 my package arrived on tw33 over an hour by car. They should close this company with a big deal. With a bang.

Dreadful. Sent a Vinted order and package arrived ripped and with items missing. I have packaged parcels in the same way for Evri, InPost and Royal Mail delivery and never had issues before. Avoid!

Absolutely horrible!!!! They left my parcel unattended in front of the street!! How stupid are they?! If you can see that the delivery is a store and it is closed because 10pm how you can leave the parcel on the street like that?!? The worst company ever!! Unacceptable!! I have lost the parcel and there is no way to contact them!!

Would give 0 stars if I could! Parcel was due tracking was good but the label on my parcel didn’t even have my house number on?!, the driver then went into my local shop and asked the assistant is this for you. I was very lucky that the assistant knew me so agreed to take it, absolute joke of a company Avoid!!!

Relay are the worst delivery company, My first order was lost in transit on the day they said it was out for delivery!
The second time out for delivery stood at my gate waiting, when I was the next delivery, then a message my parcel was delivered with a picture of someone’s front door but not mine.
Would have liked to give them minus 2 stars

I had a delivery supposedly and a photo was taken of the parcel on the back door, my friend was in and when I was notified I got home and no parcel. I suspected that the driver took a photo and left with the parcel. Now I'm having to wait for the delivery window to close before I can claim a refund and still haven't got my item....

I was supposed to get a delivery monday and they never tried to deliver said it failed all week i been home waiting and same bull delivery failed worst delivery company ever

Even 1star is too good for this company absolutely rubbish . Worst company ever.

Not sure what’s going on with relay. I’ve had quite a few parcels arrive via relay through Vinted. No issues at all, I actually thought it was great as it arrived so quickly. I’ve recently got another order coming with relay and it’s just not updated since it was dropped at the shop ages ago. Such a shame as I was finding relay so good prior to this and seeing lots of other peoples bad experiences

They were buzzing my door at 6.15am. I was fast asleep, they woke me up, but I thought I had dreamt it until I saw an email at 7am to say they had made delivery. When I went downstairs, they had left the package outside the communal entrance to my block of flats. It was soaking wet and the contents had been smashed.

Lost a number of my parcels, emailed then to track my parcels to be told they couldn't give me any update absolutely rubbish service along with customer service AVOID at all costs

The amount of parcels that have gone missing with Relay is unreal, they have taken days to even collect my parcel from the shop, tracking never seems to be accurate either. Will never use them again.

Always have issues with Relay. I paid specifically to have a parcel delivered today due to going away tomorrow and it isn't even at the depot yet! Relay have it, but haven't processed it. Shein need to invest in partnerships with companies who actually deliver on time. It's an absolute joke. Money wasted on outfits and expedited delivery.