relay.delivery Reviews 

I've already taken this service off my "available service" as its the worst delivery company I've ever experienced and will never use again, nor will I recommend

As most of the unfortunate people that have used this "delivery"If I could I will leave zero stars. My vinted parcel was redirected to a collection point over an hour from my home without my agreement or prior notice. I contacted Relay before delivery, explained that the location was inaccessible to me without a car, and was told that possible solutions were being reviewed. Despite this, they delivered the parcel to the exact location I had complained about, without resolving the issue or responding to my last email. Very disappointing service and poor communication. I would not recommend.
Today I have received another useless unhelpful response. Now all three of my parcels have been redirected to a collection point over an hour from my home, without consulting me. I explained repeatedly that I could not access this location without a car and suggested alternative collection points closer to me.

Customer support claimed they were reviewing possible solutions, but ultimately redirected all three parcels to the exact location I had complained about. Their final response simply justified the decision by saying the original collection points were unavailable and otherwise the parcels would have been returned to the retailer.

There was no meaningful attempt to accommodate my situation, despite raising the issue before delivery. Extremely poor communication and customer service. Very disappointing experience.

Do not use this service.

Unfortunately, every time I order from retailers like Lookfantastic and they use this courier, the delivery takes longer than the estimated timeframe.

I receive an email saying my parcel is "out for delivery", with a specific delivery time slot, but it never arrives. What's even more frustrating is that there are no updates. After more than 24 hours, the tracking simply changes to "delayed", with no further information about where my parcel is or when I can expect it.

There is no clear way to follow up, and their customer service is completely useless.

I'm disappointed that a company with so many negative reviews still makes no effort to improve its service. But I'm even more disappointed in retailers that continue to use this courier when there are far more reliable delivery companies available.
Absolutely terrible service.

Literally had the same experience as every other customer in the reviews. Why are Vinted still using them. They need to be investigated. Abysmal Service.

Have sent and received a number of parcels using relay via vinted. User friendly and efficient.

Unless customer service do not listen can not put times on there web site to say when you will be at the delivery address is will now not be dealing with any company that uses them for delivering my purchases and I aways believed EVRI was bad but the company is 100 times worse

Terrible couriers, take lomg to travel to my address by 4 days than it does to get from China to the England, should be called "delay" not relay

If i could give 0 stars I would. 6 parcels sent 21.10.26. A parcel was delivered to one customer which belonged to someone else and sent by someone else! All, bar one, are still missing in transit! I do understand there has been poor weather but I really think they have terrible problems anyway.

as everyone else is saying, they are rubbish. lost my vinted parcel, impossible to contact their customer support. do not use them at all.

They have 4 parcels of mine that i have purchased from vinted and they are late or have never turned up, then i have to wait 4 weeks to claim i haven't received my items! Absolutely ridiculous and I will never use them, ever!!!!!

Caught driver leaving parcel on door step even though I had a safe place stated on the delivery and sticker on door saying DO NOT LEAVE PARCELS HERE! 2nd time this has happened

Ordered three parcels from Vinted. Relay notified me they had lost one, was then randomly delivered 4 days later. Received second parcel, its not the item I ordered, the seller never sent that item so the wrong label has been put on the wrong parcel. My third parcel still not received, seller said it was sent two weeks ago, the tracking hasn't even updated since relay received the parcel.

Absolutley useless, delivered 1 package instead of 2 yet their tracking says both parcels delivered. Have cctv of the driver carrying only 1 parcel and their proof of postage photo only shows 1 parcel. Have tried to contact them 3 times and each time it says they will get back to me within 72hrs, well it’s now been 5 days and still no reply!! How on earth does a company this sh1t still carry on doing what they do? I mean 94% of over 2k reviews are 1 star!! They obviously havent a clue how to run a business and I for one wont be using such a crap courier service again, even if it was the only option given, i would rather not place the order as i forgot to mention this is the 2nd time this has happened and ive only ever used them twice! Probably the worst courier service in the UK and should close down!

Do not use relay, absolute joke... Without fail parcels from likes of vinted take weeks unlike Evri who have your parcels within days with excellent tracking ability the whole way via notifications that can be checked...... unlike relay where your not notified at all once posted.... Except messages telling you delayed... Every time this happens.
In future before I buy from vinted I will only use sellers that use Evri
Sick of this useless company, I mean, why does it take weeks to deliver a teeshirt or charger for phone?
Never again

Lost a vinted parcel in transit, no communication or apology - hopeless service, don't use

Poor tracking software provides little information than the parcel is sitting somewhere. Slow service: my package did not arrive within the estimated delivery dates
I am unlikely to make a future purchase if the seller uses relay.

Useless company. I could literally have walked the 65 miles to pick up the item quicker than wait 9 days!! Then be told to wait another 26 days before asking for a refund! Literally 6 weeks to deliver an item 65 miles away- joke of a company

Terrible delivery service, no updates at all. Website has no contact number (big red flag) I paid for express delivery they missed the final expected date for delivery and never gave any updates. If you need to email them it takes two days to hear back. I would avoid ordering for anywhere that has this company as the delivery service!

For the third time a parcel has been really delayed by this carrier. Its a terrible service and I cant understand why Vinted continues to offer their (lack of ) service.

Two of my.vinted parcel. Have gone to sorting place not deliverd now back on way to sender .not happy with relay 😡