relay.delivery Reviews 796

For whatever reason SHEIN are using these guys for the logistics of delivering within the UK. Never heard of them before and to be honest with you never want to hear of them again.

You cannot contact them by phone which in my view is a big no go, and they just come across as useless. They haven’t got a clue where our package is and that’s it basically no further information, you can’t question them because there’s no phone number and come across very unprofessional.

Looking at all the ratings, I think I’m just one of many who do not rate this company

They delivered my parcel to the wrong address. They delivered it to an empty property! Joke!

My order was placed on the 30th May. I received notification that it will take 5 days to arrive. Today is the 16th of June. I sent them an email a week ago pointing out non delivery. Not heard back from them. My email to them has disappeared. I have lost money for the 3 trees I was expecting.
DO NOT TOUCH THEM - BAD NEWS !!!!!!

Horrible service

Order a parcel from vinted using Relay. The seller sent it 2 weeks ago. I received a email saying that Relay had received it but nothing since. I've tried emailing them, no response, just saying it's delay. Poor slow service. Definitely won't be using them again. 😡

Illiterate delivery people leaving shipments wherever they find them!

Used once, courier collected my parcel and then immediately lost it. Never using again. It’s a shame people aren’t writing these reviews on relays actual page and not on relay delivery. Relays actual page has 4* rating which is highly wrong.

They delivered my parcel to a closed building, I emailed them several times for a month but no reply or resolution up to now. Worst delivery company I've ever had to deal with

DO NOT USE THIS COMPANY, THEY ARE AN ABSOLUTE JOKE. LOST MY PARCEL AND WON'T REPLY TO EMAILS. AVOID!!!!

Horrible they didn’t even bother to deliver the package they just send it back , left clear instructions , and still no delivery , the customer service doesn’t even answer emails , never had such a bad experience , I would give it no stars

Relay you are just crap!! Not once I have ever had a problem with sending items to buyers from Vinted and in 1 week I received someone else’s parcel that the seller wasn’t selling so have no idea where this item has come from. And today my buyer was meant to receive a £20 shirt instead got a load of pillow cases. Absolute shocking, I will never post anything with you ever again and I hope other people read these reviews and also never use you. You don’t deserve 1 star!!!

Wasn’t very happy with the delivery driver. He just put my parcel on the door step . Took a photo of the parcel.Press the ringtone. Then walked away.
I was in. had the living room and had my windows opened. Tv on.
Never saw the driver when I opened my front door he had gone.

Worst delivery ever
Came to deliver a parcel, didnt deliver but spit on the wall and left.

If I could give -5 I would. How does my parcel go from 3 stops to delayed and nothing heard from them since the 5th. No customer service. Utter joke! At this point I am puting a police report in.

Parcel was delivered to the wrong address 5 days ago, no GPS shown on the POD so impossible to know where it has gone to. Contacted them 5 days ago and still not had anyone respond to this problem so can assume my parcel will never arrive. They better be reimbursing me. Terrible, will never be using them again!!

Never used before but someone bought some quite expensive glasses off me on Vinted and they 'lost' the parcel. RUBBISH. DON'T USE.

3 parcels I have had delivered by these bunch of jokers and all times it's been delivered to an incorrect address, luckily it's been the same house, round the corner, and I have been able to retrieve, but my address is correct and clear and no one else gets it wrong, they clearly cannot be bothered.

I would leave no stars if I could. 1st attempted delivery to my work address at 1740 ..then again on a Saturday now returning to send haha..it easy to see it's a company it's not rocket science.. if i knew it was these delivering it I wouldn't have ordered it ..last time they took it to a totally different company..shocking

Beyond bad, ordered item through Vinted, late late and late!!

Awful. Delivered to wrong address and no response to emails