Waterlogic Australia Reviews 

Very helpful and fast to respond to enquiries

I can only say it's been excellent I couldn't get by without it. I use it all day long.

We are extremely happy with the Waterlogic water unit and the backup service. The quality of the water is excellent.

Great customer service and terrific no hassle/no bottle water cooler. Instillation was professional and well organised. Cant recommend highly enough for every office.

Our Company has been using Waterlogic water dispensers and we are very satisfied with the product. We trialed out in our Blacktown location initially and now we have used in all our other offices across different states

A great service! Our business if very happy with the product and customer service. Highly recommended.

Easy company to deal with. Great water machine that’s much better than changing heavy bottles. Free service and filter changes too.

We have only been with this Company a short while, the problems we did have were resolved promptly. Ongoing service has been great. Thank you.

I have contacted these guys 6 times in the last week and have been told someone will call me back and NO ONE has. We have waited 2 WEEKS for someone to come out. This is really bad customer service . Your company chased us for maintenance and once booked in NO ONE has bothered to help us with our query just that someone will call us. Absolutely ridiculous!!

It is not possible to talk to anyone and even emails are not consistent information. I have been kind and calm was told something verbally and when I asked for phone recordings to be looked at was told this could not happen I had to have it in writing.
Asked repeatedly by email and phone for someone to contact me to solve a problem and this has still never happened.
This has saddened me to the point at 47 years old this is the first negative review I have ever written about anyone in my life. But I feel I have been given misleading information and been treated very poorly by this company. Very sad day for me, I am a kind caring person and even writing this makes me sad. They have also said they will be in touch shortly since early December. Even yesterday morning I asked someone to talk to me and the team was not available but would call me back in the afternoon. But no surprise 3 months later I am still waiting for my problem to be sorted and as I am refusing to pay for a service I did not receive they have sent to debt collectors and threatened to mark my ABN for 5 years so I have gone to consumer affairs as I have a perfect record and why should their poor customer service affect my perfect record. To make it easy my number for contact is 0438248172 if anyone would like to take class action against this company if they cant help us.

Do yourself a favor and avoid this company. Read the terms and conditions very carefully as they will try and sting you when you want to leave. I tried to give 90 days notice to exit an agreement and was told i was locked in for another 12 MONTHS even though the original contract was signed back in 2012 under another company name. Very aggressive contract administration staff.

Avoid at all costs. Took on the lease and the machine was installed incorrectly causing damage to other equipment asked repeatedly for the equipment to be serviced and fixed as it was leaking also causing damage to the point I said collect it as they were not holding up to consumer guarantees. They now want me to pay out the rest of my contract. Pathetic!!!!! Also they use PandaDoc so I can’t even see a copy of my lease agreement.

I had the same problems as the review below, contract rolled over without notice, they tried to tell me I had to give 12 months notice - however, automatic 'rollover' contracts are no longer allowed by consumer affairs and they finally let us out of our contract.
Service requests took forever to be fulfilled and they took months to collect the machine and then charged $300!

Very happy with the services provided by Waterlogic. Our team and patients love the water!

very professional, staff was so helpful to accommodate our urgency to have the water cooler installed before Christmas. We are happy to recommend Waterlogic to our friends.

I have now emailed twice for a copy of my contract, still awaiting?
As per my email lat week & no response of yet? We were audited by our local council last week & the only thing we failed on was our water machine. Not installed properly?

Amy Hipwell makes all installs happen without a hitch & always on time.
It is always a pleasure to deal with Waterlogic on our projects.

Great service and product thus far.

If I could give this company less than one star, I would. BEWARE their terms and conditions! I've been out of contract for 3 years now (having signed in 2011 for two years). I just gave them notice that I wanted to end, to find out that they require you to give at least 30 days notice prior to the original sign date, otherwise you have to wait a WHOLE OTHER YEAR to leave. WTH??? These are worse contract conditions than gyms! I understand having to see out a contract, but having to do nearly an extra YEAR because of small-print clause 7.3 is just appalling.

I am disgusted. Combine that with their very average customer service the whole way through (don't get me started on how difficult it's been to communicate I'm only there by appointment so I needed to have someone call me to ensure I'm there for service call outs, AND the incorrect billing across the years that I've had to follow up) I would avoid this company like the plague. There are many other players in the market, use one of those. Use ANYONE else.

I would like to make it very clear (despite their response below) that I am an Australian small business, not a US business. I'm based in Brisbane, Queensland.

I'd also like to make clear that (unlike their response below) I WASN'T required to give 30 days notice. I anticipated 30 days, and gave notice recently, only to find that I needed to give at least 30 days notice to the annual date of the date I first signed. Meaning that although I gave 30 days to exit a contract I signed for two years in 2011, I actually had to give a minimum of 30 days notice that I want to exit next AUGUST (9 months away). So, the response below is misleading. I didn't have to give 30 days, I had to give NINE MONTHS notice to exit a 2 year contract I signed in 2011.

Oh! And to make it better, the "Customer Service Person" (I use that term loosely) then tried to tell me I had to give EXACTLY 30 days notice prior to August. So, let me get this straight? I can give notice on ONE DAY PER YEAR THAT I WANT TO EXIT MY CONTRACT??? UM. No. Your small print 7.3 (stupid me for not reading every word of the tiny small print at the outset and for assuming that when I signed a two year contract I was locked in for, you know, two years) says I have to give AT LEAST 30 days prior to August. Seriously, how dodgy. I'm stuck with a water cooler until August 2017 for a contract I signed for 2 years in 2011.

Ironically, I actually still need a water cooler for my new business premise. We just happen to be moving. I just don't want one from THIS company. I am, however, stuck with it for 9 months as I didn't give notice 30 days prior to a single date per year I can give notice for. How ridiculous.

Their response is pure sophistry. I would happily give 30 days notice. I tried!

Don't trust this company.

Oh. And as if I'm going to put my contact details in a public forum. That sounds like something I would tell my teenage daughters to do under no circumstances. I do, however, have a monthly invoice and while it is in my business name, my name is also on the account as they do use my name when they contact me... so I'm not convinced it would be all that hard to find me. In fact, I've had multiple dealings with them recently re: 1. trying to cancel my contract, 2. to organise the move of the water cooler and 3. when some person tried to telemarket to me a new contract. I can't be that hard to find!

There are too many other companies to choose from, to worry about using this one.

The only time I hear from Waterlogic is when they email me through the Invoice.
I have to contact them to get a service, other than that there is no contact.