Waylands Reviews 

A very good annual service experience for my leased MG. The service team were excellent. Harry the driver who picked up my car and brought it back was professional, a great communicator and very punctual. He took time to go through everything that had been worked on with me and kept me informed of his arrival times. Would recommend.

Damaged the vehicle by using self tapping metal screws directly into the boot tailgate to install the number plate intead of using the OEM number plate mounting holes provided on the car, would not reccomend

Waylands Oxford
Paul Lally
Mercy

Paul is clearly very experienced and was patient with us as we test drove 3 cars before buying one!
Mercy was welcoming and attentive

I have been in contact with Waylands through Carwow, salesmen very unhelpful, unwilling to give me quote on a new car which I did not expect. Happy to trade my car in for a new MG but they were unwilling to give me a quote until I paid off my negative equity. I thought this was strange as other dealerships have still giving me a quote so I know some rough prices to go for.
Really poor service and totally not helpful.

Excellent service when picking up our new car. Easy process and Jon very efficient with the handover

Good service collection, thank you Phil and Arry

I was pleased with Waylands Kia Oxford and would recommend them because. Great customer service. Everything explained thoroughly and easy process from start to finish. Go see Ashley at kia Kidlington Oxfordshire.

Excellent service and kept fully up to date. Took much less time than expected. Harry (Volvo Oxford) came to collect my car and was very friendly and polite - took me through the results of my service and made sure to draw my attention to my breakdown cover being renewed so I could save the phone number. Overall I’m really happy with the experience! Thank you ☺️

Sadly wouldn’t recommend as service has been consistently poor (since a good/positive purchase process). Latest and last issue came with being charged a significant amount to undue locking wheel nuts; deriving from them not having supplied the correct tool to do so. This also came with an insinuation I had removed the tool.
I’d also strongly advise against any of the additional warranties (paint/windscreen etc) - as they’ve been singularly unhelpful in being able to actually utilise the extra cover.

Harry called the day before pick up, he arrived at the time he said and dropped off the vehicle afterwards. A fabulous service.
Gary also contacted me to advise what was happening. Great communication.
I really appreciate how smoothly everything was managed. Amanda

I recently purchased my Volvo XC40 and couldn't be happier with both the car and the service I received.

A special thank you to Phil, who managed my order from start to finish with exceptional professionalism. He kept me informed throughout the entire process, answered all of my questions promptly, and made what could have been a stressful experience feel completely seamless. His communication, knowledge, and attention to detail were outstanding, and I always felt confident that everything was being taken care of.

The handover was smooth, and I'm absolutely delighted with my new XC40. I would highly recommend both Volvo and Phil to anyone looking for a first-class car buying experience. Thank you again for making the whole process so enjoyable!

Recently had our car serviced by Waylands. The service was great, but what made the whole experience even better was……Harry who collected and delivered our car! Harry called the day before with his ETA. Was prompt, friendly and efficient on collecting. And then kept me up to date on the cars return. Harry undertook the exact same wonderful service last year and has made our experience exceptional each time. Volvo are lucky to have you - every business needs a Harry! Thank you.

After a poor experience with Cinch, I decided to purchase another Volvo from a Volvo dealership. I wasn’t prepared for the fantastic service in which I received from Jon at Waylands. I was made to feel like a top priority from the minute I sat down to the moment I drove the vehicle away. Jon made my experience unforgettable, combining his great sense of humour along with his professionalism and knowledge of the brand to make the process seamless and stress free.
I was kept updated the entire time and am so pleased that I made the decision to purchase my vehicle from there.
First class service!

Richard Brunnock was excellent with efforts to deliver vehicle earlier than initial plans. Answered all questions. No pushing to purchase.

I had my XC90 picked up by Harry, he contacted me the night before my pickup to give a timeframe for his arrival, I let him know that I had a school run, so he offered to come earlier to pickup my car. He was at my house at 8 am (said he would previously be there between 8 and 8:30) Harry went above and beyond to make sure the timings suited me rather than him. If I could give more than 5 stars, I would do it without a second thought. I am always indebted to Harry for his amazing work.

The most recent service and health check in April 2026 by the previous owner has identified splitted tyre and rear pads/discs being over 75% worn and recommended for immediate replacement. The same tyre and brakes were kept on the vehicle. I have insisted for the dealership to their immediate attention and no actions were taken despite multiple emails and in person conversations. I raised this on the day of collection of the vehicle, although they are unwilling to discuss on email where records could be kept and tracked, and insisted on phone calls. Understand tyre treads are sufficient, however the condition of the sidewalls and the general tyres themselves are not. I will not know when the splitted tyre will give in and explode. I have also mentioned about the scored brake discs and advised them on replacement as these catches fingers, however this was also dismissed. I have questions on whether all the appropriate approved used car checks have even taken place and what is the worth of previous health checks if these are not fixed proactively? Their fix on alloy scruff is a simple Black sharpie job so lower your expectations if you are anticipating for a full alloy refurb.

Friendly helpful staff and good coffee while you wait 👍

Really helpful found us the perfect spec of Volvo that we wanted for the right price we are delighted with our new car a big Thankyou to Jed for all his help and great service

5 Stars

We took delivery of our lease vehicle today and are very pleased with the overall experience. The vehicle was delivered sooner than expected, which was a great surprise and much appreciated.

Communication throughout the process was excellent, with regular updates provided and any queries answered promptly. The delivery itself was smooth and hassle-free, and the vehicle arrived exactly as expected.

Overall, a very positive experience from start to finish. Thank you to the team for making the process straightforward and efficient. We would happily recommend your service to others.

Prompt and professional service with a very personnal touch. Harry was very friendly and informative. His kindness to Mia, my cat, was very much appreciated.