Waylands Reviews 

Madison was very helpful and always communicating which really helps when distance buying. Unfortunately after a day of owning the car (EV9), an alert started showing about low coolant it was empty and not something I could refill myself, so I contacted Waylands Kia Reading. Within an hour, David had arranged a flat bed to get it back to them to fix and a courtesy car delivered to me. The issue was resolved and I had got my car back very quickly. It was just one of those things that happens and I cannot fault the after sales service here, top class.

Dale in Reading helped me with my EV6, he was very helpful went above and beyond to ensure a smooth delivery and got a great deal for me, he made the whole process really easy.

We bought a new XC30 with Jon Green who is excellent. Superb service from start to finish and such a great experience. Highly recommend Jon Green at Waylands.

Review based on a a great experience with Harry who collected and dropped back our car. Professional and knowledgeable and talked me through the service process.

Super friendly Marios collected and dropped our car today. Excellent service and fingers crossed the mechanics solved the musty air-con issue with a full Volvo air con service.

Highly disappointed with the recent service experiences at Volvo Waylands Newbury. During the last two services, the complimentary vehicle cleaning was not carried out, despite it being a standard part of the service. More concerning is that after I provided this feedback, I did not receive any apology, acknowledgment, or courtesy call from the dealership.

Customer feedback should be taken seriously, and a simple follow-up would have demonstrated that my concerns were valued. Unfortunately, the lack of both service delivery and customer care has left me dissatisfied with the overall experience.

EDIT (to response): site management hasn't worked with me and treated pretty badly when this was raised! I'm going to make a complaint to the Motor Ombudsman today as 8 WEEKS GONE after my formal complaint and I've been treated badly since and no solution was proposed!
This can give a good insight of how they treat customers and how they lie even here to suggest it's been handled. IT HAS NOT!!

THEY LIES CUSTOMERS!! That's unacceptable!I definitely don't recommend using them at all! Huge issues with customer service, they expected from me to manage their internal processes. They even didn't fix what they've been saying for months they'll do and after a year of postponing they said they don't know anything about it and that person doesn't work here anymore. They propose to do unnecessary fixes and only when challenged they said it's not needed. No way of handling complaints in the rjght way. During call I was promised compensation what was refused when arrived!! It looks like they lies just to use their service and get more than they should!!!

Harry was very polite and efficient.

Just did everything I expected and more. From first contact, delivery of vehicle to aftercare call perfect service. Thanks to Louise and Toby

The Team at Waylands Volvo Oxford were amazing. Corban test drove the car with us and was friendly, professional and knowledgeable. The Branch Manager welcomed us and made sure we had everything we needed. We dealt with Tim the Sales person who was incredible. Nothing was too much trouble, he kept us communicated with and supported us every step of the way to getting our beautiful new car. Thank you so much, highly recommend.

Bought our car in summer 2024 from Waylands Reading. We’ve since been dealing with Waylands Oxford as it’s the closest branch to us. The first winter we notice our heating wasn’t working properly. Since then, we’ve had the car in on 5 separate occasions and it’s still not working. Each time they reassure us that it will be fixed. We’ve now notice the air conditioning isn’t working properly (similar issue as the heating). We have a 21 month old which makes no heating/air con even worse. We’ve got the car booked in for the 6th time to have it looked at. My partner also said he wants to raise a complaint. He was told the manager would ring him back on Tuesday this week, nothing. Rang again on Thursday, again told the manager would be in contact, nothing. Rang again today and told the same thing and still didn’t hear back.

Awful experience with them in the Oxford branch with my Volvo XC40!

We bought a 3 year old Volvo and the heating and air con has never worked despite being in warranty and looked at 5 times (booked for a 6th).

It’s also a nightmare to get in touch with them. You sit on hold for a minute before then getting through to a switch board which is infuriating when you have to call so often. The reason for ringing so many times is because they promise to call you back or email and never do. I’ve phoned 3 different days this week all with that promise and no returned call.

When they eventually look at the car they do the bare minimum and never actually fix the issue as well. They’ve tried on 4 occasions out of 5 by doing a ‘calibration’ which clearly didn’t work the other times.

Dreadful all round! Please go somewhere else to get a car or for servicing!!

Harry who picked up and returned our car was on time, extremely helpful, polite and a delight to chat to. Our main contact at Waylands kept us up to date on progress at all times and took his time explaining all that was needed. All told a good experience.

Can’t fault this Honda showroom . The staff were so kind and helpful . We love our HRV . A special mention to Joe Chadwick as super salesperson and Honda should be proud to have him on their staff .

Great service given by Waylands again to replace a damaged sensor
And thanks to Phil for picking up and returning the car so I did not have to hang around thengarage all day
Thanks for your service

Harry was excellent very friendly and helpful arrived on time delivered on time😁

I’m extremely disappointed with the service I received from Weylands MG Oxford.
My car went in for a routine service, and one of the specific jobs requested was to realign the washer jet, which was spraying over the car. When I was told the vehicle was ready, I explicitly asked for confirmation that this had been fixed, and I was assured it had been completed. However, when I got the car back, it was completely obvious that this hadn’t been touched at all.
Communication throughout the process was poor. I was told I would receive follow-up, which never happened, and when I eventually chased it up myself, the technician described the issue as “adequate” — which is frankly unacceptable given it hadn’t even been corrected.
To make matters worse, the air conditioning began making a horrendous noise immediately after the service, something that was not an issue beforehand. When I tried to book the vehicle back in to investigate, the earliest appointment offered was three weeks away, which is simply not reasonable for problems that arose directly after servicing.
I had no choice but to take the car to another garage to resolve the issues. They quickly identified that the cabin filter had been installed incorrectly, which explains the aircon noise — a basic mistake that should never happen during a professional service.
Overall, this experience has been frustrating, inconvenient, and costly. I have lost confidence in the quality of work and customer service provided here and would not recommend MG Oxford based on my experience.

Excellent experience from start to finish with Tim at Waylands Volvo Oxford. Tim was very informative and kept in touch even while away on holidays! Great handover of car from Megan in Tim’s absence. Delighted with car and how easy Waylands were to deal with. Many thanks Tim / Megan.

Huge appreciation to Jed Lisiecki for the outstanding service during our Volvo car delivery experience. From start to finish, Jed was professional, attentive, knowledgeable, and made the entire process smooth and stress-free.

His communication, attention to detail, and commitment to customer satisfaction truly stood out. It’s rare to come across someone who goes above and beyond the way he did.

Thank you, Jed, for making this such a memorable and enjoyable experience. Volvo Reading is lucky to have you representing the brand.

Highly recommend anyone looking for a Volvo to speak with Jed Lisiecki — his professionalism, care, and customer service are second to none.

Excellent car collection and service. Phil who collected and delivered the car was great.