Waylands Reviews 

I recently visited Waylands Volvo in Bristol due to an issue with both key fobs for my XC-40 which were working intermittently. The first time I visited the garage basically told me that they tested the batteries and nothing was wrong. When I arrived home the same issue occurred to the point I had to open and lock the car using the app which was slow and only reliable if I had 4G.

I rang Volvo and they stated I had to wait a whole month for an appointment, so I waited. When I went in again they just palmed me off again and said nothing was wrong. Even when I showed them it clearly not working, they could only suggest purchasing a new key fob for circa £275! No further testing or investigation…..literally ‘fobbed’ off.

So I did some research (like Waylands should have…) and it turns out that certain button batteries do not work, particularly ones which have a bitter coating to prevent young children swallowing them. It can cause an intermittent or improper connection in small electronics. I had previously changed both key fob batteries simultaneously hence why both weren’t working properly.

Ultimately I swapped both with a Panasonic CR2032 button battery and both now work perfectly well. Best £5 ever spent.

Very disappointing from Volvo. All sales and no service. Did not come across helpful or particularly friendly either. It was as if I was a nuisance just being there. I did wish to upgrade to an XC-60 but I’m not so keen now.

Harry great once again. The colkect and return service is excellent. Communication first class with courtesy calls to confirm collection, return, and progress in between. Very happy. Andy

This dealer bought my car from me around a month ago. Everything was fine on collection but then I received a notice from the DVLA saying the vehicle wasn’t taxed.

I communicated this to Jake Weatherall and was simply ignored.

I’m now facing a penalty for this and the lack of insurance which I’m now also being ignored about.

My registration was SM72MZO, if you’re looking at buying this car please ensure the sales team have enough competence to change the ownership.

We were impressed with the knowledge of the sales executive. We felt that the website let them down in signing papers. The following day the sales people help us through it.

Very efficient and good value service. We were especially delighted by the courtesy collection and return of our vehicle, which made the booking so straightforward and easy. Our driver, Harry, made contact in advance and throughout the process. When he returned the vehicle, Harry patiently explained the work that has been undertaken and guided us through the service report. He was exceptionally courteous and a delight to do business with. Thank you, Harry - and Waylands Oxford.

I have recently returned a leased car to Waylands Volvo and purchased a used V90. My wife and I were lucky enough to have been looked after by Megan Stone.
Megan has overseen the process of returning my leased car and arranging for our chosen car to be brought over from Gloucester for us to test-drive.
The process has been as smooth as Megan could make it, she looked after every aspect and kept to the timetable that we agreed.
We couldn't have been treated better and I would highly recommend Waylands and Megan in particular.

Abi was super helpful and attentive. Communication with us was especially efficient. A great attitude.

Today I met with Declan from the motability team. He was fantastic! We had a few difficulties with payment and he was great and helped us resolve the issue. Highly recommend using this branch!!

I've had a great experience with Ross related to a MG HS PHEV acquisition, you can tell when someone is experienced, 5* customer experience and a great gentleman.

Excellent service, really friendly and very helpful staff, oh and love the car!

Harry was great!

Harry for the second time was fantastic in the pick up and return of the car. We didn't review him last time so this is really a double review. He arrived exactly on time and answered all our questions and made sure he understood everything that needed to be done for the car. He even took into account that we needed him to return our Volvo to my wife's workplace. The communications from Waylands make it really easy to hand across the car and make decisions on what to do and what not to do - no pressure from the service staff. So much appreciated. Thank you.

I would choose zero stars if I could!
Terrible experience at Waylands Honda Bristol today.
Took my car for service and MOT.
Amongst other issues, they told me I needed age related fluid changes, but I have receipts from the last 2 years showing that they have been done recently. No apology but blamed a change in computer systems. I would recommend you check what they advise needs doing so you don't get ripped off.

But the most concerning issue was that they wanted to charge me £162 for diagnosing why my rear electric windows wouldn't work. I asked them if they had tried pushing the button to turn them on! (i keep the button disabled as i have small children).
They hadn't!!!!
And these people are supposed to be experts!

Tom May helped on a purchase for a new vehicle, great comms, and very swift pick up / purchase. Super impressed.

From start to finish Declan Roberts the Sales Executive made everything run so smoothly.
Professional and friendly, thank you so much for all your help in the purchase of my new Volvo XC40.
I’ll be back for another! Thank you!
Best regards

Harry from Volvo Oxford did a great job in picking up our car, returning it and explaining the work that had been carried out, all in a friendly and professional manner

I’ve had a genuinely great experience dealing with Daniel Parker, Assistant Aftersales Manager at Waylands Volvo Oxford.

He’s consistently helpful, responsive, and treats customers with real respect. What really sets him apart is how clearly he explains everything, no jargon, no confusion, just straightforward and easy to understand.

It’s refreshing to deal with someone who is both highly professional and genuinely personable. He makes the whole process feel smooth and stress-free.

A real credit to Waylands Volvo Oxford 👏

From first contact to final purchase, Tom May was very helpful. Even on the day when I broke down enroute to view the car, Tom was able to cover in a video the main areas I was going to view. Rescheduled for the following day. I flew in and Tom collected me from the airport. The car has met all my expectations. Tom, I feel, went above by collecting me from the airport.

I popped in on the off chance of a test drive in a MG ZS hybrid + which was made available. Ross took over the sale and dealt with my request to source a vehicle from Waylands Oxford that was Silver and a good price!

Regrettably this transfer got delayed and as I needed a car quickly I was going to look elsewhere. Ross suggested that I look at their stock where I found a pre order with less than 50 miles on the clock. I registered my interest but asked for a considerable drop in price for a cash purchase. The dealership agreed and the car was ready for collection the next day!

Only issue that I found since is that the 12v cap is missing but this is allegedly being taken care of?

From start to delivery was a great experience, would use again, car was as described and what I expected