WBW Solicitors Reviews 

129
TrustScore 4.5 uit 5

4,5

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Beoordeeld met 5 van de 5 sterren

Having used WBW and Louise before I was more than happy to use them again. Good and clear communication throughout and overall very happy with the service provided. Wouldn't hesitate to recommend and... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I had to process two wills. The first was my late husband's, which was straightforward as far as I was concerned and involved putting two Trustees in charge of the procedure. The second was rewritin... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

After mothers death WBW were all very helpful, concerned for our welfare, constructive, and reassuring. There guidance was friendly, and professional. A good decision made by our family used th... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I used Ashton Sutcliffe at the Bovey office, to carry out the conveyancing for the sale of my flat and purchase of a house. Ashton was brilliant and answered my enquiries promptly and gave a regular... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Advocatenkantoor

Geschreven door het bedrijf

WBW Solicitors is one of the largest legal practices in the South West, with offices based in Axminster, Bovey Tracey, Brixham, Chard, Exeter, Exmouth, Honiton, Launceston, Newton Abbot, Paignton, Seaton, Sidmouth, and Torquay. With clearly defined divisions catering for business and private clients, our teams are able to offer the very best legal advice through a full range of legal services, across a wide range of areas and commercial sectors.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

129 reviews

5 sterren
4 sterren
3 sterren
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4,5

Alle reviews

(129)

73 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Highly Recommend

As first time buyers we were not sure on what to expect from purchasing our first home but Danielle Sowden from the Exmouth Office was brilliant.

Danielle was extremely efficient and kept us up to date with each process ensuring everything was thoroughly explained to us. Whilst we conversed over email and telephone it was never too much trouble for us to pop in to see her in person if we weren’t sure of something. We cannot fault Danielle’s communication and professionalism and wouldn’t hesitate to use WBW again if needed in the future.
Thank you Danielle!

11 januari 2024
Review zonder uitnodiging
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Antwoord van WBW Solicitors

Dear Lucy,

Thank you for recommending us and sharing your experience as first-time buyers with Danielle Sowden from our Exmouth Office. We are thrilled to hear Danielle was brilliant, keeping you well-informed and making the process clear and efficient.

We are glad you felt comfortable reaching out, whether by email, phone, or in person, and that Danielle made your first home purchase as smooth as possible.

Should you need our services in the future, we would be delighted to assist you again.

Best wishes,
WBW Solicitors

Beoordeeld met 5 van de 5 sterren

Sale of Building

What should have been a straight forward sale of a property, turned out to be more complicated. Darren and his team handled the sale with efficiency and speed, they certainly had a lot to deal with and when above and beyond to get the sale sorted.

1 februari 2024
Review zonder uitnodiging
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Antwoord van WBW Solicitors

Thank you for the 5-star rating and review!

Kind regards,
WBW Solicitors

Beoordeeld met 4 van de 5 sterren

Helpful in our land sale

In managing the legal aspects of the recent sale of a plot of land, WBW were professional and helpful. But what we really appreciated from them was their flexibility and willingness to go above and beyond the call of duty in some finnicky moments with our mortgage provider, helping us to smooth the way forward. Also, as costs went above initial expectations, they were fairness and reason itself in coming to an equitable solution. Happy to recommend.

15 december 2023
Review zonder uitnodiging
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Antwoord van WBW Solicitors

Dear Piers,

Thanks for your 4-star rating and recommendation.

Kind regards,
WBW Solicitors

Beoordeeld met 5 van de 5 sterren

Efficient and stress free

My Solicitor Kate from the Exmouth office was extremely efficient in her instructions to me and what I could expect to happen within the process. At no point did I not know what the process would be and the next step. Everything she said would happen did, which took the worry out of what could have been a very stressful time.

24 januari 2024
Review zonder uitnodiging
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Antwoord van WBW Solicitors

Thanks for your 5-star rating and review!

Have a great day.

WBW Solicitors

Beoordeeld met 1 van de 5 sterren

Poor Service experience. Hi I have to agree with Isla William…

Hi I have to agree with Isla William and many others I see, I will say always look at the complaints before you enter into any business with this firm WBW, they have taken so much money from my father's estate without even consulting us, they are rude and arrogant, and if you complain to the so called impartial Jane Couch, she will always side with WBW who pay her wages. I am with all the other complainants and have a look, there are lots. I did not want to give them one star but you have to to put a complaint in. Our case was started on the 8th August 2022 and we are still being charged to this date 16/08/2022, amount roughly £47000.00 so far, we are a family of five and will only receive roughly £34000.00 each so u can see that this firm is getting far more than us for doing very little we feel. Avoid this firm please u will be overcharged for there services.

16 januari 2024
Review zonder uitnodiging
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Antwoord van WBW Solicitors

Dear Ms Hilliar

We were very sorry to read your view of the service provided. Sadly, on this forum, we are restricted in the reply we can offer, but having investigated the service provided we do not feel your review is an accurate one. As our Complaint Policy advises if our internal complaint process does not resolve a grievance our Client can take their complaint to the Legal Ombudsman who will investigate. It is disappointing that such reviews can be made by someone when we are unable, due to confidentiality, to defend ourselves by justifying the action and the reasons for our action.

Kind regards,

WBW Solicitors

Beoordeeld met 1 van de 5 sterren

Still going on since 2022

Having a bad time with this company. My father died nearly two years this year. And still no end to my father's estate to be closed. My father would not of gone to wbw if he had known how awkward they are. And how much of his estate has gone into wbw. So think twice before using this solicitors

16 januari 2024
Review zonder uitnodiging
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Antwoord van WBW Solicitors

Dear Ms Williams,

We were very sorry to read your view of the service provided. Sadly, on this forum, we are restricted in the reply we can offer, but having investigated the service provided, we do not feel your review is an accurate one. It is disappointing that such reviews can be made by someone when we are unable, due to confidentiality, to defend ourselves by justifying the action and the reasons for our action.

Kind regards,

WBW Solicitors

Beoordeeld met 1 van de 5 sterren

Terrible

Appalling, lack of attention to detail, on almost every aspect. They do not communicate effectively with customers or other any other party. You only get information from them when you chase.

If you want to be part of a conveyor belt service use them. If you want due diligence paid to your legal matters, I would avoid at all costs. If I am totally honest, I am not sure what it is I have paid for in terms of service fees, as the service was so poor.

I think once upon a time, they where a good firm. They are no longer. I certainly will not use this company for anything again.

14 augustus 2023
Review zonder uitnodiging
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Antwoord van WBW Solicitors

Dear Sean,

Thank you for taking the time to provide your feedback. We are concerned to hear about your dissatisfaction with our services, particularly regarding attention to detail and communication. These are areas we continually strive to excel in, and it is disappointing to learn that we have not met these standards in your experience.

Your comments regarding the perceived lack of value in the service you received are taken very seriously. We aim to ensure that all our clients feel informed and supported throughout their dealings with us. Our Client Care Partner, Jane Couch would appreciate the opportunity to discuss your experience in more detail, Jane’s contact details are direct dial 01626 202413 or janecouch@wbw.co.uk.

Kind regards,

WBW Solicitors

Beoordeeld met 5 van de 5 sterren

Professional, Friendly, Thorough, Understanding and, well, Brilliant!

My family and I found ourselves in rather an unfortunate situation due to the complete incompetence of our house builder and the conveyancer we used to purchased our home from them. Thankfully we were lucky enough to work with WBW's Darren and Emily in their Newton Abbot office, who not only resolved the issue but also played a key role in our getting compensation from the third party responsible for the original errors.
Yet what is most commendable is the way Darren and Emily handled the situation with us, they were both friendly, kind, patient, understanding and highly professional. They are both a credit to WBW, their profession and most importantly themselves. Five star doesn't seem enough!

26 juli 2023
Review zonder uitnodiging
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Antwoord van WBW Solicitors

Thanks for the 5-star rating and review!

Beoordeeld met 5 van de 5 sterren

Sale of my father’s bungalow

We used Sharon at WBW to help sell my father’s bungalow. Sharon gave us good and timely advice. She provided us with a very efficient and professional service throughout and helped expedite the sale when the buyers wanted an earlier exchange / completion.

28 november 2023
Review zonder uitnodiging
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Antwoord van WBW Solicitors

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Sharon provided you with good advice, efficient service, and helped expedite the sale when it mattered most. Your kind words mean a lot to us, and we're delighted we could assist with the sale of your father's bungalow. If you ever need our services again in the future, please don't hesitate to reach out.

Warm regards,
WBW Solicitors

Beoordeeld met 5 van de 5 sterren

My experience with WBW was very…

My experience with WBW was very positive, I was informed throughout and found their work to be first class.
Definitely recommend

15 november 2023
Review zonder uitnodiging
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Antwoord van WBW Solicitors

Thank you so much for your kind words and recommendation! We're thrilled to hear that you were satisfied with our service and communication. Your positive experience is what we strive for at WBW Solicitors.

Beoordeeld met 5 van de 5 sterren

Great professional service received following our recent commercial unit purchase

We have recently completed on the purchase of a commercial unit and used Darren at WBW who was fantastic and made the process stress free and always gave an excellent and professional service. His attention to detail and thoroughness was first class. We will continue to use Darren for any future legal work and would not hesitate in recommending him. Emily, his assistant, was equally efficient and helpful and another great member of the team to deal with.

6 november 2023
Review zonder uitnodiging
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Antwoord van WBW Solicitors

Thank you for taking the time to share your positive experience with Darren Heard and Emily Broughton. At WBW, our aim is always to provide a service that is not only professional and efficient but also approachable and supportive.

Please do not hesitate to get in touch if we can assist you in any way in the future.

Best regards,
WBW Solicitors

Beoordeeld met 5 van de 5 sterren

Louise was helpful efficient and…

Louise was helpful efficient and friendly. I was pleased with the professional way she dealt with my case

30 oktober 2023
Review zonder uitnodiging
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Antwoord van WBW Solicitors

Thank you for your review of Louise and for the 5-star rating.

Best wishes,
WBW Solicitors

Beoordeeld met 5 van de 5 sterren

Ben Thomas WBW

Ben Thomas at WBW represented us recently on our property sale.
I cannot recommend highly enough.
Ben was amazing from day one, answering my email within hours sometimes minutes. Reassuring and constructive. He really did make what was a difficult process as seamless as it could have been.We have moved several times and I have never experienced a solicitor so constant and helpful. If I could do six stars I would!!!!

18 oktober 2023
Review zonder uitnodiging
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Antwoord van WBW Solicitors

Hi Helen,

Thank you for your 5-star rating and glowing review of Ben Thomas!

Have a great day.

Best wishes,
WBW Solicitors

Beoordeeld met 5 van de 5 sterren

Buying and selling a property

They were very friendly as well as very professional. I hadn't moved for 20 years and they informed me of all the steps and what would happen. We communicated mostly by email and phone which I found ideal. The chain was quite long with many delays but they kept me updated and supported me all the way.

26 augustus 2023
Review zonder uitnodiging
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Antwoord van WBW Solicitors

Thank you for your kind words! We're delighted to have supported you throughout your moving journey, especially after such a long time. Keeping our clients informed and comfortable is our top priority. We appreciate your trust and patience.

Beoordeeld met 5 van de 5 sterren

Very professional

Very professional, efficient, communicative and best of all NICE to deal with.
A great local Team.
WBW - What Buyers Want

14 september 2023
Review zonder uitnodiging
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Antwoord van WBW Solicitors

Thank you for your kind words! We're thrilled to have met your expectations and appreciate your support. Looking forward to assisting you again in the future! 🌟

Beoordeeld met 5 van de 5 sterren

They say moving home is one of the most…

They say moving home is one of the most stressful things you can do in life & they are right however with professional, personable and patient professionals working on your behalf, the whole experience can be made a lot easier. Yvonne Kellow & Sophie Merritt took care of everything. Their experience was invaluable and gave us confidence during this arduous process.
Always responded promptly to any enquiry & kept us informed throughout. We could not have asked for more!

28 juli 2023
Review zonder uitnodiging
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Antwoord van WBW Solicitors

Thank you for taking the time to share your positive experience with us. We are thrilled to hear that Yvonne Kellow & Sophie Merritt were able to make your home moving process smoother and less stressful. Your feedback reinforces our commitment to providing exceptional service to our clients. All the best in your new home! 🏠

Beoordeeld met 5 van de 5 sterren

We have used WBW for many years for…

We have used WBW for many years for purchasing and selling. We have always received outstanding service from Joanne Hayes and the team. We would thoroughly recommend their conveyancing services.

3 augustus 2023
Review zonder uitnodiging
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Antwoord van WBW Solicitors

Thank you so much for your kind words and for taking the time to share your positive experience with our conveyancing services. We are thrilled to hear that you've had a great experience with Joanne Hayes and the rest of the WBW team.

Your feedback is greatly appreciated and it will certainly motivate our team to continue delivering outstanding service. We're looking forward to serving you again in the future.

Beoordeeld met 5 van de 5 sterren

Nice and Easy!

Thank you Sharon for your help, support and advice. Very smooth and easy sale process and all queries were answered in a prompt manner.

27 juli 2023
Review zonder uitnodiging
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Antwoord van WBW Solicitors

Thank you for your positive feedback. We are delighted to hear about your positive experience with Sharon. She embodies our commitment to smooth and efficient service. Should you require any further assistance, please do not hesitate to contact us.

Beoordeeld met 5 van de 5 sterren

Very impressed with the service

Very impressed with the service, at all stages we were kept up-to date with what was happening and all queries were answered very promptly

30 juni 2023
Review zonder uitnodiging
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Antwoord van WBW Solicitors

We're thrilled to hear you appreciated our service and prompt responses—thank you for your positive feedback!

Beoordeeld met 5 van de 5 sterren

Professional and Informative Service

I contacted WBW Solicitors for some advice regarding a family matter.
I dealt with Megan-Ryan-Loughran and found her to be extremely professional and she guided me in the right direction. I am thoroughly satisfied with the service I received and would highly recommend them.

3 juli 2023
Review zonder uitnodiging
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Antwoord van WBW Solicitors

We appreciate your feedback and are glad to hear that Megan Ryan-Loughran could assist you effectively; thank you for recommending WBW Solicitors.

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