GHD Repair by WeFixGHDs Reviews 

288
•
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I followed the guidance sending my wide plated GHDs using the packing slip - sent with Royal Mail signed for. After over a month - have had no conact - I have used the contact form on the website, an... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Paul and his team provide an absolutely brilliant service. I was kept updated at every stage of the process and, even during lockdown, I had my fixed GHDs back within 5 days and for a really good pric... Toon meer

Beoordeeld met 5 van de 5 sterren

Amazingly quick and efficient repair with great communication and sent back in great packaging. Posted on Monday and received back on Saturday (though next day postage with Royal Mail does cost a bit... Toon meer

Beoordeeld met 5 van de 5 sterren

Amazing service. Extremely fast, diagnostic reports along the way so you know exactly what’s happened to your straighteners. Great value for money. Sent on Tuesday afternoon had them back by Saturday.... Toon meer

Bedrijfsgegevens

  1. Electronica reparatieservice

Geschreven door het bedrijf

At wefixghds.com, we specialise in fast, reliable repairs for ghd hair straighteners. Whether your ghds have no power, no heat, make crackling noises, beep unexpectedly, or suffer from broken plates or loose wires, we can help. We offer a simple set repair price of just £29.99 for our national ghd repair service. Simply post your ghds to us, and our experienced technicians will repair 99% of all ghds for the fixed price, regardless of the fault. There are no hidden charges – if we can’t fix your straighteners, you don’t pay the repair fee. Repairs are usually completed the same day we receive them, with return postage within 24 hours. We use tracked next-day delivery for fast turnaround, with other postage options available if you prefer. Our service is trusted nationwide because we use only high-quality parts and test every ghd before sending it back to you. We’re passionate about extending the life of your straighteners, saving you money compared to buying new, and keeping waste out of landfill. Visit wefixghds.com today to book your repair and get your ghds working like new again – quickly, affordably, and professionally.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

288 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,4

Alle reviews

(288)

2 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Great customer service

A phone call established it was possible to repair my very old GHD straighteners; guidance on cost of the repair and how best to post them is explained in clear stages on the website. They were repaired within two days and on their way back to me - fantastic customer service!

23 oktober 2025
Review zonder uitnodiging
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Antwoord van GHD Repair by WeFixGHDs

Thank you for your kind review, we try to be as helpful as possible.

Beoordeeld met 2 van de 5 sterren

It states on their website that ghd’s…

It states on their website that ghd’s are sent back in 48hours but I havnt got mine back yet after a week . Not very helpful . I paid for next day to send via royal Mail which did work but a week later after paying the same amount I paid RM I still don’t have them back. Apparently they use evri .

22 oktober 2025
Review zonder uitnodiging
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Antwoord van GHD Repair by WeFixGHDs

Hi, I am sorry you felt the need to leave this negative review.

Your straighteners were sent via Royal Mail Special Delivery, tracking number SE297813439GB.

Our website says "we can usually have them repaired and returned to you within 48 hours of receiving them from you", however this is not always possible and occasionally there can be delays.

The straighteners were received late in the day on Thursday, 16th October 2025.
We notified you of their arrival after 4:30pm.
They were repaired on Monday 20th October 2025 and a payment link was sent by email.
Nothing was received so a further payment link was sent Tuesday 21 October 2025 to which you responded by a phone call and paid over the phone at 10:07am.

Unfortunately, they missed the collection to the post office on the day of payment (our mistake), but I specifically closed the shop the following day to take them personally so were posted within 24 hours of payment.

Our ticketing system shows several emails were sent to you during the entire progress, we never received any replies from you, we tried to be helpful. You did call us after the payment request which would indicate emails were being received.

You didn't pay for Royal Mail, you paid for a next day delivery service. They were sent by Special delivery however, we do often ship via Evri Next Day Delivery both guarantee next day.

We noted that Royal Mail made two failed delivery attempts 'no answer'hence why there seems to have been a delay on shipping.

Tracking history Summary (from Royal Mail Website)

Saturday 25 October 2025
Delivered and Signed 08:38

Friday 24 October 2025
Delivery Attempted - No Answer

Thursday 23 October 2025
Delivery Attempted - No Answer

Wednesday 22 October 2025
**Item Despatched to Tyneside MC
Sender preparing item
Accepted at Parcelshop
Long Lane Post Office [L39 4SX]

I note on youy own review profile, on the day you accepted delivery, you left a one start review for Royal Mail saying "Terrible service . I altered the delivery date and parcel did not go out for delivery . Awful", you also left them a negative review some years ago. This is essentially why we also use Evri as many customers prefer other couriers.

I believe your review of our small business is a little harsh and would hope you would consider revising it.

Beoordeeld met 5 van de 5 sterren

Would definitely use again

Would definitely use again, prompt friendly service and good value. So pleased with my repaired GHDs and 6 month warranty. Paul was very helpful.

29 juni 2024
Review zonder uitnodiging
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Antwoord van GHD Repair by WeFixGHDs

Thank you for your kind review, we try to be as helpful as possible.

Beoordeeld met 5 van de 5 sterren

Contacted WeFixGhds based on their good…

Contacted WeFixGhds based on their good reviews. Great communication and I certainly would use them again if needed.

16 mei 2024
Review zonder uitnodiging
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Antwoord van GHD Repair by WeFixGHDs

Thank you for your kind review, we try to be as helpful as possible.

Beoordeeld met 5 van de 5 sterren

Brilliant service will also recommend…

Brilliant service will also recommend you to other people .I am really happy to have them back working again.
Thankyou.

1 mei 2024
Review zonder uitnodiging
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Antwoord van GHD Repair by WeFixGHDs

Thank you for your kind review, we try to be as helpful as possible.

Beoordeeld met 5 van de 5 sterren

Really happy with the service and…

Really happy with the service and communication. I looked at buying new GHDs and also considered trying to repair them myself via YouTube video advice, but given I know nothing about electronics, I can definitely say that sending them off to this company was the best choice! Working perfectly again and well worth the cost.

15 april 2024
Review zonder uitnodiging
Logo GHD Repair by WeFixGHDs

Antwoord van GHD Repair by WeFixGHDs

Thank you for your kind review, we try to be as helpful as possible.

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service walked in to shop and my GHDs were ready next day to pick up. Detailed invoice sent with breakdown of what had been checked & repaired all for less than £30 would definitely recommend in fact all ready have to my friends

8 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

So efficient. I dropped some straighteners off as I live locally, ran some errands and they were ready to be picked up an hour later. They were cleaned and are now working again- they also have a 6 month warranty on them just in case. I was initially considering buying some new ones but this is a fraction of the price and they are like new. Highly recommend!

6 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

I live locally so dropped my straighteners off. The repair process was explained to me and given the age of my straighteners I felt that it was good value to have them repaired as opposed to replacing. Plus the bonus of a 6 month guarantee. They were ready to collect within 2 days. Nothing to complain about. I have my 10 year old trusty straightener’s back all for less than £30!

5 oktober 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

DO NOT USE Awful - GHDs not posted back and no contact through website or emails

I followed the guidance sending my wide plated GHDs using the packing slip - sent with Royal Mail signed for. After over a month - have had no conact - I have used the contact form on the website, and emailed the help number. No answer when called. Am now a pair of GHD out of pocket.
Feel very frustrated and silly for trusting.

7 september 2023
Review zonder uitnodiging
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Antwoord van GHD Repair by WeFixGHDs

We are sorry that you have felt the need to leave a negative review. Our ticketing system shows that we made several attempts to contact you and received no response. We were then notified of this review. Although there were some delays, we did resolve this and the ghds were sent to you by Special Delivery.

https://www.royalmail.com/track-your-item#/tracking-results/SE161759472GB

I do hope you will consider modifying your review to reflect the correct outcome.

Beoordeeld met 5 van de 5 sterren

Amazing service

Amazingly quick and efficient repair service of my GHD hair straighteners. Great communication from Paul who kept me updated on the whole process. Brilliant return service and packaging. Would definitely recommend and use the service again.

4 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Just recieved my GHD's back

Just recieved my GHD's back, after months of them sitting in a draw unusable, thrilled to say they are back in working order again. Fantastic service from Paul and team, posted and returned in less than a week.

22 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic, professional service!

This is the second time I have used them following a recommendation, they offer a reliable, professional service without being impersonal. Service is quick to respond and carry out repairs. The repairs are fantastic values, can’t recommend them enough, will definitely be using in the future……

10 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely FABULOUS!!!!!

Paul was brilliant from start to finish, the best customer service I have ever received. I cannot believe how good my GHDs have cleaned up and the work again!!! Paul was great and kept me updated from start to finish. Sent, fixed and sent back within a week!! My straighteners are 12 years old, so I was heartbroken when I thought they’d lived their life!! They’ll be going for another 12 years at this rate, good as new!!! Thanks again Paul, 5 star service all across the board.

30 maart 2023
Review zonder uitnodiging

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