Wescot Credit Services Ltd Reviews 

196
TrustScore 4.5 uit 5

4,3

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Most of agents are very friendly and nice to talk with however there are some really horrible ones too unfortunately and they don't listen and don't try to help you at all. Over than that you can get... Toon meer

Beoordeeld met 5 van de 5 sterren

I had a discussion with one of your representatives who was very polite and courteous. My welfare was of priority to your representative that I could manage my finances which was reassuring that co... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I had a recet call with customer services. Think her name was Claire. Claire was very professional, helpful and patient. She solved my issue promptly and efficiently. Many thanks as the situation i... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

I don't normally leave reviews, as I prefer to share my feedback directly. However, this time I felt it was important to write one because I was going through a very difficult period. Every perso... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Incassobureau

Geschreven door het bedrijf

Wescot Credit Services is a leading Debt Collection Agency in the UK. Wescot work on behalf of a variety of financial institutions. Wescot understands that everyone’s situation is different and we will work with you as an individual to find the best solution for you. Wescot is authorised and regulated by the Financial Conduct Authority. We are also members of the Credit Services Association.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

196 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 61% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,3

Alle reviews

(196)

76 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 4 van de 5 sterren

To be honest

To be honest, I'd never heard of Wescot before I received a letter from them. I owed almost £800 on my credit card and hadn't paid a penny in months, so understandable it was sent across to a debt recovery company. I've seen the other reviews and I must say my experience was completely different - I never received any emails, phone calls or texts just a few letters over the course of about 3/4 months (which I ignored haha).

I then paid the balance in full using the online pay system and everything went through fine. The only negative thing I will point out is that there is no correspondence after the payment is taken to confirm the balance has been settled. That came from my credit card company 12 days later. I was a little panicked that I had paid money to someone else's account!

Another thing to point out was that there were no additional charges added onto the amount that I owed. It was the exact balance requested by my Credit Card company

9 april 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

The previous reviewer had it 100% spot…

The previous reviewer had it 100% spot on. Absolutely parasites! These people call day and night multiple times a day, sending texts, letters in the post. I owed PayPal £117 which I’ve PAID and these people still keep pestering me! I don’t know what you’re aiming to achieve because all you’re doing is wasting your time and money contacting me.

3 maart 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

This company has sent me texts the last…

This company has sent me texts the last couple of days claiming they’ve contacted me yet I haven’t had their number appear on my mobile phone. I emailed them a few times but never responded. I’ve never heard of this company until they sent me the text messages!!

This is VERY BAD CUSTOMER SERVICE for not responding to emails, I literally have no idea what they want.

12 februari 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

SCAM.

SCAM.

Received a call stating that I owed money and then requesting my email address and bank details! Obviously, I did not give these and hung up. Over the following 3 months I received numerous phonecalls requesting that I call them back.

After the 3 months worth of calls I answered a call and told them that if they wish to contact me again they will need to send me a letter. They then proceeded to ask for my address! I said to them that surely they will be able to access my address from their system if I owe them a debt.

This was around 2-3 months ago. Since then, I have not received any more calls as I assume they realised I will not answer. I have, however, received many, many texts stating "Further to our letter, please contact us..." but still no letter! Obviously not, as they don't hold my address, or email address, or bank card details, as this is a scam.

I blocked one of the numbers that they used so since then I receive less texts, however, they continue to send threatening texts from another number which I now continue to ignore.

Please do not fall for this scam.

27 januari 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I'm so not surprised by these negative…

I'm so not surprised by these negative reviews! They actually used a company to track my address down for the sake of £38! Clearly this company are struggling and need every penny they can get 🤣 sad thing is they're hassling me despite me telling them I've been unwell in hospital.

17 januari 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Keep trying to claim money from me

Keep trying to claim money from me, I paid the first time they asked but now I am concerned as they keep asking for the money over and over even after acknowledging the debt is settled in writing. Do not pay these guys, they are a con!!! I've been scammed.

9 november 2019
Review zonder uitnodiging
Logo Wescot Credit Services Ltd

Antwoord van Wescot Credit Services Ltd

Thank you for your feedback. We are sorry that your experience has not been as expected. If you would like to contact us direct to look into the matter, we will gladly assist. Kind Regards Wescot Credit Services

Beoordeeld met 1 van de 5 sterren

Shady and underhand-Dont paye creditors in reasonable time!

Shady and underhand. So they were collecting nearly £250 of overdraft back for Santander that they received money for via a payment plan. So that's where things get really dodgy... Wescot send me a letter saying they "bought" the debt from Santander. Santander maintain its been bought but for 2 years it never shows on my credit history even when another debt was bought by idem that showed up? So for a company that claims to be ethical and fair they harass and lie through there teeth and also they don't send the money to your creditors for up to 21 days. This I have proof of. So wescot can accrue interest. If you want bad service for a debt to be collected I really suggest go to someone else. Also I have proof of money going out and them holding it. 21 days from step change paying them to Santander receiving it.

21 oktober 2019
Review zonder uitnodiging
Logo Wescot Credit Services Ltd

Antwoord van Wescot Credit Services Ltd

Hi Michael,

We're disappointed to note your concerns, please note that Wescot do not buy debt, we administer collections on behalf of our clients.
We would like to be able to discuss your concerns further, if you can contact us on customer.relations@wescot.co.uk we would be happy to help.

Beoordeeld met 1 van de 5 sterren

BULLIES-LIARS-DEGENERATES- HARRASSMENT…

BULLIES-LIARS-DEGENERATES- HARRASSMENT TYPICAL DEBT COLLECTORS-only interested in their own profits extorted from the old-disabled and vulnerable. A disgrace- no doubt the employees of this company will have their own serious issues brought about by their association with this company. DEBT COLLECTOR is a DIRTY WORD.

17 augustus 2019
Review zonder uitnodiging
Logo Wescot Credit Services Ltd

Antwoord van Wescot Credit Services Ltd

Thank you for your feedback. We are sorry that your experience has not been as expected. We will look into this matter in more detail to ensure our processes and services are operating effectively. Kind Regards Wescot Credit Services

Beoordeeld met 1 van de 5 sterren

They're all the same..

Recently this past week there was an automated phone call at my parents house asking if I lived there. It was difficult to understand where this call came from.. Then a couple of days ago a letter arrives from 'Westcot'. Turns out it was a Notice Of Debt Collection... as I looked into this further it turns out that this was to do with something from back in September 2018. I sold a new item on Ebay, the buyer paid and as usual I send the item once funds have cleared. A few days after posting I receive an email from EBay saying the buyer was 'a suspicious buyer' therefore do not send the item if you haven't already. Thanks eBay you should really of contacted me sooner! Nothing happened after this and I never heard from anyone until before Christmas when PayPal were contacting me about a chargeback. I had no idea what this was so I contacted them. Long story short the chargeback was to do with the suspicious buyer, apparently the card holder didn't issue the payment. PayPal did not cover anything as I stupidly believed the buyers reason for needing it posted somewhere else.
Now I am somehow meant to give the money back to PayPal, so they have instructed Westcot to bother my parents landline. In the meantime I have contacted PayPal, Royal Mail, a past seller that this buyer purchased from before me and also Actionfraud where this has all been recorded for further investigation.
After reading other reviews on Westcot it seems like a lot of them are negative. Personally I think debt agencies should not be aloud to make people feel even worse than they already do, no one wants to be in financial struggles and no one wants to be a victim of online fraud.

13 januari 2019
Review zonder uitnodiging
Logo Wescot Credit Services Ltd

Antwoord van Wescot Credit Services Ltd

Thank you for your feedback. We are sorry that your experience has not been as expected. We will look into this matter in more detail to ensure our processes and services are operating effectively. Kind Regards Wescot Credit Services

Beoordeeld met 1 van de 5 sterren

This company needs to be reported for…

This company needs to be reported for harassment. They call 5-6 times a day usually mornings using various numbers which is not ideal as many people work during this time but my wife works nights so when these calls are coming in she is sleeping.

Quite possibly the worst debt collector 3rd party company (yes not real bailiffs but instead private companies that have absolutely no powers but consider themselves above the law) I have ever had the misfortune to deal with and I have dealt with Lowell Portfolio!

Also the debt is for an absolutely ridiculous time when Santander were charging extortionate fees for going over your agreed overdraft by one pound or late payments.

Seriously does anybody reading this think £75 charge for £1 overdraft excess is legal? If it is then it's highly unethical and from one of the worst banks in the UK.

I shall be contacting them to explain that but for now we have to deal with the endless harassment over £300 that warrants 5-6 calls daily!

12 december 2018
Review zonder uitnodiging
Logo Wescot Credit Services Ltd

Antwoord van Wescot Credit Services Ltd

Thank you for your review.

We pride ourselves on working to the highest ethical standards and every one of our colleagues strive to offer the best level of customer service, talking with our customers over the telephone to understand their individual situation and offer solutions that provide fair outcomes and positive experiences. We are disappointed that this has not been your experience.

From the content of your feedback it sounds like we have not had the opportunity to talk to you about your situation so we would encourage you to contact us via 01482 590500 and in doing we can investigate into your concerns over the level of contact, ensure we have the most appropriate contact details for you, and we hope that we can change your opinion of our service.

Kind Regards,

Wescot Credit Services

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer