Which? Reviews 711

The IT systems unsubscribe you, but does not terminate your account for billing.

Then you discover you cannot login.
But you still have an account debit.
So you discuss with their email team, and they stonewall and tell you that you're liable.

Finally you ask for proof of access that you were able to successfully and their team will do anything to avoid giving you the necessary evidence.

Why are you playing games with people and why are you so downright deceptive?
I am prepared to take this to a broader legal action with other people from this website.

Been a subscriber for a couple of years and mostly, have found the reviews to be helpful but when I receive emails with interesting looking reviews and I try to read them, I find they are hidden behind a paywall (warning of this is given in some cases but not all). I already pay a subscription, why should I pay even more? Judging by the many negative reviews on this site and the exact copy and paste replies to each, I don't expect a useful answer.
As can be seen from the answer below, I did receive the usual copy and paste answer with an extra caveat that I am subscribed to the magazine only. This is true but why then do they keep sending me emails with some items readable and some hidden behind a paywall? What's the point of sending me teaser articles I can't read?

We subscribed to Which? for a few months and bought white goods on recommendation. All of the products have been atrocious despite being "best buys". Replacing the washing machine drum (Zanussi Lindo 300) for second time in 3 years. The machine doesn't have a lint filter on the front either so a call out is necessary each time. Zanussi oven and grill is a joke too.

I will never use Which? again.

Probably the most corrupt consumer magazine!!

I have complained so many times about Octopus energy who gives false lip service and then gives customers hell behind closed doors. Yet Which Magazine is constantly praising Octopus by awarding it the best energy business.

So many time I have notified Which Magazine in the way Octopus continues to treat but they have not take any notice due to probably corruption and being looked after by Octopus other wise why would Which not be impartial??

I trusted a Which review for Emma Mattresses wish I hadn't. Won't trust either again.

I subscribed to which a few months ago. I waited for my magazine that never came. I contacted them. I was told that my subscription was didgital only. Now all I can say is that this was not clear because I don't miss that kind of thing. So watch out for that if you subscribe. Also part of the offer was that I receive a John Lewis Voucher. I have never received this voucher. Again I emailed and was told that they would look into this. I have had no reply although a good month has passed. My advice be careful. The organisation that loves to call out malpractice is not so hot itself!

I signed up for Which as I was buying a new fridge. When I logged into their website they didn't have any reviews of the models I was interested so I decided to cancel immediately. There was no cancellation option on the website at the time and it said to contact them through chat, so I did this, telling them I wanted to cancel my subscription immediately. Instead of accepting my request they tried to stop me and kept trying to sell me, but I told them I just wanted to cancel. I thought they had accepted my cancellation instruction, but I have just discovered they have been billing me for months and when I contacted them they claimed that I had not "confirmed the cancellation". These people pretend to be consumer champions but in fact are just another company with a bad product and dodgy sales tactics.

For specialised items like pour-over kettles the reviews missed the point. Lacks reviews on newly released items.

Very hard to cancel the subscription. You cannot cancel without contacting support, the support is slow and asks for sensitive information like your first and last name, email, and your address. (Why in hell did they ask for my address when I signed up anyway.)

I recently suggested to Which? that their Best Buy recommendation of the Halo Capsule vacuum cleaner needs revising due to the fact Trustpilot's 1* reviews are actually at 43%, while the company's 5* reviews are 1% point behind at 42%.
I stated that most of the 1* reviews were about the same complaints: very poor customer service; poorly manufactured parts - brush heads, motors etc.; unable to claim replacement parts under the 2-year guarantee (that Which? praised) and the battery life. A lot of these complaints also stated that the purchases were made because of Which?'s Best Buy recommendation.
The reply I received from Which?'s Customer Service department was ridiculous in the extreme and didn't address my concerns at all.
Their main part of the reply was, 'None of our reviews are based on customer service, they are a review of the product itself.'
My comment: well, if the product seems to be unfit for purpose, no matter how good or bad the company’s product seems to be, it needs reviewing again. No matter how good it appears to be when new, what is the back-up service like?
The second part of the reply was: 'We would also advise against basing a purchase on reviews from sites like Trustpilot, as on the whole these tend toward the negative.'
My comment: I didn't base my purchase on Trustpilot's review: I based my purchase on Which?'s review.
The final part of the reply was: ‘If you have a problem with a purchased item that's in warranty, we have a free advice guide on this available through our website, and our Legal Advice service is a paid subscription that can help with any consumer rights queries:’
My comment: Er, no thanks. The Citizen’s Advice Bureau offer a completely free Legal Advice service. Don’t bother trying to sell me something else.
However, I'm not surprised about Which?'s dismissive attitude to Trustpilot, given that this once trusted company, noted for its impartiality, has got a 1* review of 68% - 368 of the reviews - against a 5* 10% - 56 reviews.
The Customer Service Department must obviously base their reasoning on the fact that because more people complain than praise, there's therefore nothing to worry about.
They have obviously never heard of the maxim that with good service one person will tell one other person. With bad service one person will tell ten other people. However, always ensure that you counteract that imbalance by striving to make amends if you want your brand to be trusted.
Just a final thought, Which?: remember Gerald Ratner's big blunder? He thought that his High Street jewellery business was so good he could boast about being 'crap.'
Goodbye, Which? from one very disgruntled subscriber.

Try cancelling their service. They make it as difficult as possible with a live chat service/chatbot that takes forever. Just the sort of behaviour that they would be quick to criticise in others.

Which should look at trustpilot reviews on emma mattress . I've had 2 faulty mattresses and they have my money £699 and my faulty mattress and won't give me my refund. So many faulty mattresses it can't be good.

If Which would review themselves honestly, I think even they would see they are pretty rubbish. Not only is the content of their websites fairly useless, their service is completely s**t. I subscribed to find out the best broadband in my area, on realising none of the information was appropriate for my needs I asked to cancel, they argued I gave up getting my money back. I didn't use it for a whole year despite having paid for it. Cancelled the renewal subscription, Which still did not register the cancellation so I cancelled it from my bank. Then they sent me a letter trying to appeal to me. Save your money, by not buying this subscription.

Used which again, once again came up trumps,absolutely brilliant information, their templates are brilliant, was compensated immediately by the company who was responsible for selling me the goods.

Love the product recommendations, very thorough, but canceling your membership is very complex, you need to physically call them or wait for a chatbot, and in both cases you need to fully authenticate who you are even if you were logged in online.

You give products a high review when you have obviously not investigated thoroughly. Examples are Dacia given best buy status when their safety crash record was deplorable.
You also promote NFU for car insurance when they practice ageism denying insurance to anyone over 80 without checking driving record.

Are which losing their independence and nuetrality? They seem to be becoming more and more like any other corporate business - making money by pushing members - tho we now seem to be customers! to buy more and more products / services from them. Just had an e-mail from them offering me a £100 Amazon voucher if I switch energy companies through them!!!!! They won't be giving Amazon a bad review!! When I look for equipment best buys there are many manufacturers who never get tested. How are they choosing who to include / leave out? Dyson always got outstanding reviews. Dyson products I bought on Which's recommendation were extremely expensive and rubbish. A hand held vacuum NEVER worked properly? I am heartbroken that which is now like any other corporate business - whose main objective is to make as much money out of you - the customer - as they possibly can. All independence from the businesses they review seems to be fast disappearing, if not already gone :-(

My experiences with Which Money and the team have always been good, the service is accessible friendly, and supportive. I recommend Which.

Horrified that Which? consumer brand allows its name to be used to promote/recommend Octopus Energy; imo you are damaging your reputation by having your brand connected to a company which provides such poor service when customers have issues. My experience of Octopus for the past 2+ years has been truly appalling and issues include: Octopus consistently fail to respond to my queries/emails asking to have meter readings/bills corrected after their own meter reader misread the meter; Octopus have consistently failed to respond to emails asking for even a partial refund of £2300+ build-up of credit in my account. I escalated my complaints to a formal level but after weeks passed, Octopus are now in breach of their 8-week customer complaint response time. I have no alternative other than to escalate further to ofgem, Energy Ombudsman Service who, it seems, are themselves
under pressure dealing with many complaints about poor service from energy companies.

Gives 5 star reviews to crap businesses.

How can Octopus energy be given 5 stars when the customer service is dreadful and they prey on there customers and act more like old school car salesmen than renown energy provider. You should do your due diligence on the companies you recommend, I had to write 2 complaints in the last month about octopus energy, how the hell do they get a five star rating from you guys.

See my review of octopus below and consider reviewing your rating of them.

“Disgusting customer service, cannot answer a simple query regarding my sisters tariff, have not made it clear on whether or not switching to pay monthly will cost her more, have asked 3 times directly it will cost more and my disabled adult sister who is classified as vulnerable has basically been advised to look online and work it out herself. They have ignored the request to switch it back if she is indeed paying more so obliviously this company cares more about its sale revenue that advising the right information. Clearly goes against the equality act of 2010 and preys on there’s customers vulnerability. I would not recommend this company to anyone caring or managing an elderly, vulnerable or disabled family member affairs. They just make your job harder unnecessarily”

I am a member of Which Magazine which is delivered to door monthly. Online app. Trusted Traders. Legal Advice helpline anytime and I also have just used Which Wills service. I am very happy with all departments of Which consumer group. Thank you to all staff. the legal team lawyers are brilliant.